My husband and I were previously seeing RevolutionEYES for our vision needs and were very happy. We both visited Eagle Eye Care in January 2018 for the first time for annual checkups after our insurance changed; the 5-star reviews on Yelp looked promising and we had high expectations. Sadly, we were very disappointed and it has been a horrendous experience.
The office waiting room looked clean and organized. The front desk ladies were polite but we felt some sort of undertone in their interactions and the way they spoke to us compared to the way they treated their other predominantly white patients. I don't like jumping to conclusions and since they were still polite, I was willing to give them a chance.
We were called into a second waiting room and seen by a male technician/assistant. He spoke to me rudely and gave me some pretty bad vibes especially as he got physically closer and in the way he talked/looked at me - if you're a woman, you probably know what I'm talking about. He also didn't want my husband in the room, but he insisted on staying. This creepy technician made us both feel VERY uncomfortable. At this point I was hoping the doctor would be great and I would be able to overlook everything thus far.
I finally met Dr. Sirotkin and was promptly disappointed. I don't know if he is sexist, racist, was having a bad day, or all of the above, but he barely made eye contact, mumbled, spoke to me rudely, and treated me with a disparaging and spiteful attitude. He didn't seem to like it when I asked questions. My husband was treated similarly, though he seemed to feel less challenged or offended when he asked questions.
I needed contacts for astigmatism, so Dr. Sirotkin said he'd give me trials and make a followup appointment to see how they fit. He said they'd feel exactly the same and I wouldn't be able to notice a difference. I scheduled an appointment and put on the trials the next day. They were noticeably more uncomfortable and thicker. I wear 1-day disposables and they are thinner than 2-week contacts; the 1-day astigmatism lenses felt and behaved like the 2-weeks. I could constantly feel them in my eyes to the point my eyes were watering constantly for hours and I finally had to take them off.
I returned for my followup appointment and explained what had happened. I was met with incredulity and compared to the "Princess and the Pea" as Dr. Sirotkin insisted that the difference was minute and suggested I was being overly picky. I have never experienced such unprofessional treatment from an optometrist and was shocked. He reluctantly gave me trials for another brand of lenses but said they would probably feel worse. I left feeling extremely insulted and minimized.
Upon a simple Google search, you can easily conclude that astigmatism contacts are more uncomfortable. There were plenty of patients complaining of this, doctors writing articles on the fact, and some doctors even recommending that patients stick to regular contacts if possible because of the known uncomfortableness of astigmatism contacts. I suppose I'm not crazy or an overly picky "princess".
I really wanted to just call it quits, but I only get one exam per year with my insurance and wanted to at least get what I came for. I called the office and asked for trials of a particular brand of 1-day lenses. They apparently didn't even have any other trials in their office, which was surprising as every other office I've been to has cabinets of trials. I was told they'd call me once the trials came in.
Fast forward to March and I still haven't heard anything. I'd called the office once in February and they weren't in. I called again and was placed on hold for a long time. Finally, I was told the trials were in and they insisted someone had called me. Then I found out that they had ordered the 2-week version instead of the 1-day lenses. As previously stated, 2-weeks feel thicker and more uncomfortable to me, and as a chronic allergy sufferer I have to wear dailies. I was pretty upset by this point after waiting for MONTHS and dealing with this treatment. They even tried to blame me saying it took such a long time to come in because I had been indecisive about whether I wanted dailies or 2-weeks, which was obviously a lie.
I tried to remain civil and asked if I could get a prescription as I was running out of my current contacts and my old prescription was expiring. They remained adamant that they could not provide any prescription and that I must choose a brand and type of lens and be seen by the doctor for several followups before they could give me a prescription. I ended up thanking them and hanging up. No way was I going through all this hassle to have them re-order the CORRECT contacts, wait for months again, and then see Dr. Sirotkin again.
I am calling RevolutionEYES and will be paying for a new contacts exam out of pocket. Do NOT go to Eagle Eye Care! read more
