I made an appointment and filled out the paper for my insurance before arriving including uploading…read moremy insurance card. Two front desk employees acknowledged that they received my vision insurance card. Rather than tell me before I arrived or even after I arrived, I was told after waiting to be seen by the Dr that they didn't take my insurance. I could have been notified before I took an hour off work and driving time that my insurance wasn't accepted. I asked why my paperwork wasn't reviewed when received and was told that they do review it. I don't have any time off to waste like this and finally got upset enough to write this review. They should have reviewed my paperwork before I arrived so I could cancel the appointment. It did seem, based on statements made, that I could pay 100% out of pocket. Why in the world would I do this if I have good vision insurance? Just be honest and let me know as soon as possible that they don't take my insurance.

Loved working with Dr Dorsam and her staff. I had been searching for a replacement for my old eye…read moredoctor unsuccessfully for over a decade -- until I met Dr Dorsam. She is great with explaining things (if you are the kind of patient who wants to know the details !). And she took the time to understand the needs of my "middle-aged" eyes with a complicated prescription. I started with a pair of computer glasses, and intend to go back for a pair of driving glasses. From Susanna, who fitted my new glasses, to the young lady behind the reception desk, all were professional, welcoming, and helpful.

I had to schedule an eye exam to renew my Maryland driver's license. I scheduled my eye exam via…read moretheir online portal. I was phoned two days prior to my scheduled eye exam to confirm the appointment, and verification of my health insurance. Unfortunately, I do not have Vision insurance through my employer. I opted to have the Routine Fundus Photography for an additional thirty dollars. The Optometrist: Dr. Melissa Gidlund provides excellent customer service. She answered all of my questions. My Maryland Vision Certification was filled out without an issue. I look forward to seeing Dr. Gidlund again in the near future.

First time at this practice but I was very impressed. Staff were all very friendly and helpful,…read moredoctor was kind and knowledgeable, and the office took covid safety seriously.

Great to schedule with. Staff is super attentive. Beautiful office with plenty of seating and…read moregood parking. Saw Dr. Riggers. She is wonderful. Very generous with her time and answers. I love that they have Saturday hours and are so close to home. Highly recommend.

We just moved to the area. My wife broke one notepad on her new glasses from the previous…read moreoptician. They found the exact match, showed me how to replace it, all at no charge. We will be back for future care.

BEWARE! I made my appointment in July online and the first available was not until 10/17/25. I…read moreprovided them with my eye insurance when I made the appointment. Mid September, on a Friday evening (after closing time), I received a text requesting a copy of the insurance card and my appointment would be cancelled if I failed to respond in 72 hours. I called Monday to explain I already provided proof of insurance and they told me, "they needed my sencondary insurance", which I provided. My appointment was confirmed again. On the 17th I arrived 1/2 hour early to be told that in fact my appointment was cancelled and it was their fault, but I would need to reschedule and take another day off from work. If I need to wait 4 months and miss two days of work, I can afford to take my business elsewhere.

I was late coz I was helping a patient who came late to my clinic. Now if you can't control traffic…read moreand be little late they will charge you AND cancel the appt. I work in a clinical setting and see pts all the time who arrive late for unavoidable situation. Never coming back here!!! Staff is so standoffish and kept saying it's policy. They won't even listen to you. Worst experience ever. Even if they have to charge extra they can at least see the person who waited for months to be seen.

They ripped off my elderly father. They charged him over $6,000 for a pair of glasses. This makes…read moreme sick to see people take advantage of the elderly. DO NOT GO HERE

BEWARE!!! They sold me a $1600 pair of glasses promising that they would be the best I ever had or…read moremy money would be fully refunded. I got the glasses and the prescription was so far off I could barely see to drive. When I returned them and asked for my refund, they said they would have to send me a check even though I paid by credit card. I have waited and called and they never sent the check. It has now been over five months and they still have my $1600. Do not believe them when they say if you are not satisfied, you will get your money back. They have had the glasses all along and still will not give me my money back.

As a mother of four, the struggle is real when it comes to finding places that make you feel…read morecomfortable enough to trust that they will take care of your family. I have a daughter who has Strabismus (condition where your eyes cross without proper eyewear), so finding eyewear that allows her to feel confident and beautiful is always a challenge I dread every year. The lady who has taken care of us for years, moved away, so we had to find a new spot. We went to My Eye Dr in Columbia where we encountered a very friendly front desk. She then had Dr. Cathell who was just really sweet and made her feel at ease. Afterwards she met with Ms. Cyndie who helped her find the perfect eyewear that fit her style and level of teenage glam she wanted and was looking for. We will be going back.

I'm pretty turned off from chain Optometrists now after dealing with this one. Specifically Mr…read more Ebraheem. I feel like they rush your eye measurements, and then pressure you into picking "the one that looks best" after you're clearly struggling to see either options. Just trying to get to the next patient. Then when I had to do a reexamination after my new power was just awful, they wanted to charge me for trying to see another doctor instead of the same one. I explained why I would rather have someone else, but it "would not count as a reexamination." So I went with him.. they called me several times trying to "remind" me to come in early. I figured I was the last patient and they probably wanted me to get there early so they could wrap things up.. which already made me feel this would be rushed. Again. (They want you to come in 15 mins early, no matter what, but the the amount of "confirmation" calls I got, emphasizing it, was surprising). I arrived early and there I overheard the doctor checking to see if the last patient, me, arrived (this was 20 mins before my scheduled appointment). So my feelings were correct. Finally, the doctor saw me and when I explained he immediately became defensive, and basically blamed me for the wrong power. After I explained that my old (2 glasses ago) glasses are clearer than the power he gave, he left the room with my old glasses, came back and said "okay I have your new power." I asked what did he do, he said he's using my old glasses as the power because "if it works for you why bother change it?" No rechecking or retesting. Just giving up, giving me my old power and quickly rushing to leave. I'll just have to deal with it for now. But I will not be returning to MyEyeDr again, anywhere. I need to find a proper optometrist next time. If you need simple vision corrections, maybe this will work for you. But if you need someone who will spend time with you, to make sure you get as close to correct as possible, these guys are not the place to go to.

Amy was very helpful! She did her best to find glasses that would work with my prescription. Thank…read moreyou!

I went to lenscrafters the first sales lady was pretty receptive pretty patient the doctor I feel…read morerushed me through the exam I had to bring the glasses back because the bifocals were not good they replaced them and they're still the same the second salesperson was pretty supramic in her presentation I don't know what her problem was she was like I said real supremac but I wouldn't recommend this place to a half blind dog through the glasses in the trash I'm going to go to warby Parker and go ahead and spend my own money cuz he's insurance companies they pay anybody they don't care what you get long as they can say you got it this was from the store in Owings Mills

Both my husband and I scheduled eye exams at different dates. Unlike Visionworks, we both had…read moreactual Optometrist doing our exams. Both took their time with the exams, and told us the condition of our eyes, and spent time answering AND asking questions. We both had wonderful experiences at Dr. Jan's Eye Care Center.

Dr.Jan really takes his time to hear you and find solutions that best fit you! Very friendly and…read morewarm too. Would def go again and I've recommended Dr.Jan to all of my family!

The glasses received were of good quality and look great. The service is a mixed bag, largely…read morebecause this place is swamped on weekends. They do not take my insurance (VSP), yet the total price with upgrades is less than at Pearl Vision where I had been going. The only thing less expensive was Costco and their selection is very limited and not of recent design in many cases. There are some others in Columbia, but most require use of their eye doctor and I kind of prefer the one that I go to. She's taken good care of us.

I've heard of Warby Parker before, but from what I knew, they were mainly an online thing. You…read morecouldn't believe how excited I was to see that there was a physical location in Columbia Mall! I had gotten my eyes checked elsewhere, but I had yet to find glasses and I didn't like the styles they offered at the optometrist. When I got inside, I noticed that there was hand sanitizer right up front and all the employees had gloves on as well. They did let me know right away that I was able to try on glasses and that the ones that I didn't like went into a sanitizing tray on each table so they can be properly sanitized before being placed back on the wall. I definitely liked the measures they took with ensuring everyone's safety amidst the pandemic! I ended up finding a pair of translucent glasses that I liked. They were priced for $95, so I was anticipating adding tax on and whatnot when I purchased them. But no! They were actually $95, including adding my prescription onto them! I opted to add the blue light protector (since I work in an office & spend 8 hours a day staring at a computer screen) and it was $50 more. I received my glasses in about 5 days later, and I went back for an adjustment (since the frames I got were a bit tight on my temples) and I ended up buying another pair, haha! Thank you, Warby Parker! I definitely enjoy my new glasses!