I saw Dr. Strong for an annual check-up. She said my eyes were "misaligned". Dr. Strong hadn't mentioned my eyes being "misaligned" during last year's exam (no prior eye drs had ever said that either) so I assumed it was in relation to my need for bifocals or progressives, which we discussed for the first time this year. She said I'd benefit from a special type of lens called Neurolens but it was not covered by insurance and costs about $1000! After the appointment, I wanted to learn more about the lens, as anyone would before they consider spending that much money on something. I became concerned when I saw "misalignment" means strabismus which is being cross-eyed. At this point my curiosity about a lens turned to worrying about what was going on with my eyes so I scheduled an appointment with a strabismus specialist. I went to the appointment prepared with a list of questions like what's causing my eyes to cross, is there anything that can be done to keep it from progressing, etc. The doctor examined my eyes and found no misalignment or other issues that would justify the use of Neurolens. This experience has been very frustrating. I can't help but feel this was a sales pitch to sell Neurolens. read more

It seems comprehensive. I have a history with Dr. Gramaki. Excellent glasses. All staff are courteous and professional.

We had an amazing first time experience. This was my 4 year old daughter's first eye exam and our experience from first contact at the front desk, to the assistant, and finally Dr. Strong was just incredible. Highly recommend. read more

First Sight Vision Care - Exam room - Optometrists Near Me - Fulton, Maryland

For some strange reason the doctors feel patients time is not important. Two different doctors! What's the purpose of an appointment? I'm paying you to have me sit and wait? No explanation? Sorry my time is valuable. read more

Dr. Strong is a really fantastic eye doctor. She is extremely thorough, and she took the time to diagnose and come up with a distance prescription to address my problems with double vision. I can finally see again! She explained my condition and how we were going to treat it. I had a follow-up appointment after six months, which was very helpful. She determined one of my eyes was improving, and she worked out another prescription for computer glasses, since my eyesight had changed due to the first corrective prescription. I'm very grateful to have found a doctor so talented, conscientious, and caring who will work with me to get the right prescriptions to address my issues. If you have trouble with double vision or inability to focus both eyes together, go see Dr. Strong! read more

Dr. Chang was great, but I will not be going back. I was happy to consider buying my glasses here, but they didn't have a single pair that would be fully covered by my plan. (I should add that my plan provides free glasses from a particular brand, or $135 off any frame) Even with all of that they couldn't help me. Fine, these things happen. I figured I would just get my glasses elsewhere. I also wanted to get prescription sunglasses online. The doctor said this was a great idea since I would only be wearing them here and there, and buying them online would allow me to not worry about loosing or breaking them when outside. I asked to have my PD measured (takes about 45 seconds) and was told that it would require a $35 fee. I get that they don't want to loose my business to a website, but fine, charge $5, or do it for free to earn repeat business. Long story short, I will not be going back. Also, I work in the building and I will be letting all my colleges know that this place is not worth the convenience. Sorry Dr. Chang, you were great, but I didn't appreciate the hard sell from your retail staff. read more

Absolutely terrible experience. Got me to sign up for a separate dry eye visit. It was a disaster. The lipiflow that was done caused really bad reactions. The entire procedure was out of pocket. Never going back again. read more

I have seen Dr. Strong for a few years now and cannot say enough good things about her. The front desk staff is also helpful. It is the management that has lead me and my family to leave this practice. I always have to wait 30 minutes or more, no matter the time of my appointment. The techs aren't friendly at all. I constantly have a co-pay or balance due despite being in network for my insurance and assured by my insurance that I should not have a co-pay for my visits. The billing department sent my 20 co-pay to collections, adding 55 dollars to my bill. My insurance told me not to pay the co-pay until they completed a investigation. When asked to remove the collection charge, the owner said no, and lost 5 patients. read more

The professionalism and knowledge of Dr Chang = 5 stars. The very friendly, but ineffective office staff = 1 star. Overall average = 3 stars. The office staff is very friendly, but this is what I experienced from them in just one visit (I have their names but won't include them here): - Called beforehand to verify that they accept my insurance, as recommended in other reviews. Office staff says "Yes, we accept your insurance." - Arrive at appointment. Office staff is clearly calling to verify my insurance while I'm waiting. Go in to my appointment and come out. - Office staff says "No, we don't accept your insurance, you owe the full amount." ...What?! If there was a question when I called to check it, you should have told me then. When you were calling to check (again? for the first time?) while I was in the waiting room, you should have told me then. I left without paying, intending to follow up. - Get home. Office staff calls back and says, "Yes, we accept your insurance" (how confusing can this be?) and tells me they'll send the bill for my co-pay. - I receive said bill, write a check and mail it. - Today I received another bill, with an additional "Late Fee" added. I called to say the bill has been paid. - Office staff says "No, the bill was not paid." I say "Yes, the bill has definitely been paid." I pull up my checking account statement, give the check # and date. Office staff still says bill has not been paid. They search while I stay on hold. As I was saying I had the statement in hand and could provide it, another office person gets on the line, apologizes and says, "Yes, it appears your bill has been paid. I don't know why we wouldn't have a record of it." - They actually had to check with their bank to find that my check had been deposited. Wow. I get that people occasionally make mistakes, but based on the other reviews I saw, this seems to be standard operating procedure for this staff. I won't be back. read more

Had issue with office mgt about a charge for progressive lenses that didn't need or workout but the owner called to reimburse the cost.

I just had my 2d appointment with Dr. Strong - I don't think I've ever had a more thorough (and informative) eye exam. She was on time, answered all my questions in a clear manner, and is super nice to boot! The office staff is friendly, the space is pretty and welcoming. If your visit requires the assistance of an optician, do yourself a favor and ask for Kris - she was very knowledgeable and a joy to work with. They have a lot of frames to choose from and prices are not any higher than they'd be anywhere else, which is why the quality of service provided was what made the difference. Hope this helps with your search! read more

I've never worn glasses, but the vision in my right eye has steadily been deteriorating. "First Sight" are convenient and listed in the directory of my vision care provider (and have my provider listed on their website), so why not schedule an eye exam with an optometrist (namely Natalie Sukontasup)? Here's why not: After scheduling and arriving for my appointment (15 min early), I discover that - despite the fact that they accept my vision plan - my health insurance won't cover the exam. So, they want $169 cash for an eye exam. "Does that work?" Nope. Roughly a day's wages is exorbitant for a 10-15 minute vision screening. I'll just go to Costco or somewhere else. Suggestions welcomed. read more

I have interacted with three different staff members besides the doctor, and all three were pleasant, friendly, personable and helpful. Dr. Chang is also so nice, personable, and willing to answer questions. I had a great experience here! read more

Excellent customer service and attention to detail by Linda. She went out of her way to choose the right frame for my needs and look. Thank you! read more

Dr. Sukon and Strong were nice doctors but this one staff, she's never in scrubs when I visit, is just a bad experience for me. Two visits and each one was just as annoying as the other. A 45 minute visit turned into a 3 hour one! The other staff could see my frustration but nobody stepped in to assist. I'll give it one more shot but I'm already looking around for a new place for my family's vision care. read more

Looking for premier customer service and frame selection, you've found the place. From my first visit to each random walk-in I've received a warm welcome. Linda! Linda! Linda!!! MY GIRL!! I love this lady so much. Great laughs and talks with her and she is very knowledgeable of her stuff. Don't think twice about it. Men, women and even for the children as well. read more

Purchased glasses and didn't pay for insurance because I've worn glasses for 10 years and never broken them or lost them. One month later the lenses have stress cracks in the corners. I brought them back and was told there was nothing they can do since I didn't purchase insurance and it looks like I dropped them. Shouldn't a practice offer a minimum warranty on their products? Will never go back. read more

My daughter was seen at this office and I am very pleased with the service. The office was clean and stylish. My only complaint is that we had a bit of a wait, but I guess that can be expected. We will be returning again. read more

I haven't purchased glasses in over a decade so my perspective is from a newbie. First Sight seems to be a great company. I made an appointment and barely waited to be taken to the exam. The staff were very friendly and they explained the entire process before we started. Afterwards, I got to pick out frames. While they seemed a bit pricey (I don't have anything to compare to), the staff was never pushy about upselling any of their other products. Overall, a great experience. read more

The entire staff at FSVC is very professional. They actually care about their patients and treat you as such. Unlike other places where the feeling is "retail" FSVC is legit Dr to patient experience. Before I found out about this place, I would look for holiday specials at the mall or online. Find the cheapest eye exam and purchase an okay pair of glasses. My experience at those places, even after I got the holiday special price, felt unfulfilled. This place really separates itself by it's very qualified Dr, experience, and the stylish glasses they offer. read more

Clean, beautiful office and barely any waiting to be seen. Dr. Sukon is very knowledgeable, professional and friendly and the office staff is very helpful. I ordered a pair of frames for my daughter and Vince made sure we got them before we went away on vacation. We will definitely be back! read more

Dr. Sukon and her staff are extremely professional, friendly, and helpful. The office is gorgeous and they have a large selection of designer frames for all ages. I had a great visit for my annual eye exam a few months ago, and my contacts came in promptly the following week. I would highly recommend First Sight Vision Care to anyone, and I can't wait to go back next year and pick out some new frames :) read more

So, a couple of things. This place carries frames that actually fit an Asian face so I made the journey from Tysons to Fulton, and I am so glad I did. Secondly, I had resurrect my Yelp account just so I could go online and talk about my experience. We had to use our flexible spending by the end of the year and we had a pair of frames made in the mall in Tysons. We wanted our next pair of glasses to be "perfect" so we went to First Sight in early January and we couldn't believe the difference. Working with Linda and David was a breath of fresh air. Linda was able to help my wife and I find the right pair of glasses for our hard to fit faces and was so knowledgeable and friendly. Complementing her was David, who has been in the lens crafting business for several years that worked with us to get the perfect cut lenses even though our optometrist in Tysons got the original prescription completely wrong. I have been wearing glasses for over 25 years and my wife all her life and this is the first time we have ever loved our glasses. See you next year First Vision! read more

The office was nice and clean, staff were friendly. Doctor was competent and answered all my questions though a little rushed. Glasses prices where outrageous but I suspect that's how that industry is. I ended up purchasing glasses at Costco. read more

I have been going to Dr. Sukon for a few years. They always run on time and I never had to wait for my appointments. I have purchased both glasses and contacts. They have a good selection of glasses and I have gotten a lot of compliments on the glasses I purchased here. Christine is very helpful too when you need a second opinion. I really like this place and actually look forward to going to my eye exams. read more

Totally recommend. Staff is so friendly, sharp, and helpful. Needed new optometrist & prescription desperately, had 45 min window, so called on a whim to see if they'd take a walk-in. Sophia at the front desk was unbelievable!!! Said come on down, got me seen right away, helped speed up the paperwork, scheduled dilation for a week later...so nice when she totally didn't have to be. Dr. Sukontasup clearly leads by example. Top notch!! They do sell glasses here -- it's part of a gorgeous waiting area -- and I appreciated that there was absolutely no pressure to -- or assumption I would -- buy glasses. Grey experience. read more

Although they let Vince get away they provided a more than sufficient replacement in Linda K. Linda provides me with excellent style assistance and it has become difficult to pick a pair of glasses without her input. She provides excellent customer service and goes above and beyond to research and resolve any issues I may have had (I an a pretty demanding customer). I have purchased at least 4 pair of glasses from First Sight and Ms. Kunti makes it a pleasure to shop instead of a chore. read more

In this day and age it is a challenge to find quality customer service let alone someone who is invested in finding a solution to your very unique problem. When I needed an immediate fix to my broken glasses, Linda Kintu went above and beyond and indeed provided just what I needed. When you are looking for caring, concerned, and knowledgable services for all your eye care needs, you will find it with Linda at First Sight! I can't thank Linda enough for making me feel like a valued customer and producing new glasses on the spot! You are truly an asset to First Sight read more

I had to switch my eye doctor because of insurance changes so I went there feeling a little annoyed at the changes but when I was introduced to Ms Linda my attitude change she made me feel so welcome, she was patient and took her time to make sure I had all the information I need to make an informed decision.. Thanks Ms Linda you rocks... I will be back... read more

This place is so wonderful! The staff is informed and personable. Dr. Sukon is very friendly. I was pleased with my entire visit. I loved the efficiency and the timeliness of receiving my glasses and contacts. There's no need to look anywhere else. First Sight Vision Care will be my choice for glasses and contacts from now on. read more

I Love, Love, Love this place!!! I had a wonderful initial experience from the receptionist, optometrist and fitting technician when I purchased my glasses 9 months ago. The prescription was perfect and I've had a lot of issues in the past with other providers. Last week, I contacted them because my lenses were scratched. I was prepared for a fight, but I spoke with Linda was told that my scratch resistant lenses were protected for the first year. So no charge!!!! They ordered the replacement lenses over the phone and let me know in less than an week that the new lenses were in. I went to pick up my new lenses and I met Linda. OMG! what a dynamic and energetic personality!!! My lenses were replaced in about 2 minutes, but she noticed that I was admiring some new frames and we spent the next 30 minutes trying on various "Celine" frames (& a few others) and taking pictures so I could remember which frames I liked best. Linda is knowledgeable, personable and a wonderful person to have in your midst. I felt like I've known her for years. Everyone is great. She advised of a discount on Tom Fords for the month of November. (Hurry if you are interested!) The shop is neat. The selection is limited but stylish! (Whoopi :-)) read more

Dr. Sukon and her team were wonderful! My eye appointment was on-time, comprehensive, and well-explained. I finished the examination feeling confident about my eye care and follow-up. The opticians and staff were extremely helpful with the process of getting new glasses. In fact, I purchase two pairs, not being able to decide which one I liked better! I highly recommend Dr. Sukon and her team to my patients, friends, and family members. read more