I was due for an eye exam and went to MyEyeDr for it and from start to finish the employees were…read morepersonable and welcoming. I worked with Ms Pearlie and she made the process very smooth and fun! Very truthful as to what frames fit my face and what didn't (that's exactly what I needed) and I came out of there with two frames. Originally I just wanted to get one but came out with two, haha. I totally recommend going to Ms. Pearlie!! The doctor (Dr. Elena) was super friendly and the technicians who did my exams in the beginning had me feeling super comfortable and they were thorough in explaining everything.

Third chance I gave this business, foolish me I guess. Every year it's something. Last minutes…read morechanges, long waits, repeated and egregious lack of communication. This year I felt hopeful. Despite switching my appointment last minute (one hour notice) to a remote visit because of the doctor's illness, the customer service was very good. I specifically noted that I had not been notified my contacts were in the previous year and she promised to contact me. A month after my appointment, I check the website. It says my contacts are not in and to give them more time. Finally I call the office. They take a full 24 hours to get back to me to let me know they are in. I pick them up and the bag is dated as arriving one week after my appointment and lists "first patient notification" for the same day. Nope. And no apology or acknowledgment of this ridiculous oversight and poor service.

I had a wonderful experience at my appointment for a new prescription! I was called and told they…read morehad space for me to do a weekend appointment and the receptionist on the phone was so nice! I arrived and my appointment went by really quick and I expressed interest in getting contacts. Instead of having me book another appointment for contacts doctor Mohindra Ramphal and Michelle A. took the time out of their busy day to talk to me about contacts and help me learn to put them in. Michelle was so incredibly supportive, encouraging, and patient in my learning process and helped me select my frames and order my contacts all in the same appointment. She was so pleasant and helpful to work with and these types of experiences are ones that make you go back! They didn't have to accommodate me at all but chose to do so! Thank you so much Michelle!

Dr. Reynolds was fantastic and very diligent and all the staff were very helpful. Great experienceread more

I was 15 min late to an appointment which I thought I was actually 15.min early too…read more Stood for several minutes watching people in office chit chat with each other. When they finally came to the door I was told or you missed your appointment we can reschedule you for next week! I asked to ask the doctor if possible I'll even wait to have me fit in. She wouldn't even ask. Not sure why Costco has them their when they do not have Costco like customer service! Just my opinion

Tough to rate. I would give the actual eye exam 5 stars. I felt it was very thorough and complete…read more Excellent care from the doctor. The reason for a less than five star rating is for the other customer services type of things. The first text message to fill out paper work had an incorrect link in it. I showed up on time for my appt. but they were running about a 1/2 hour behind schedule. I was given a call to say that I would get an email to confirm my appt, but never got the email.

My 77 year old mother is a patient at the office, she likes the Doctor. I called about getting a…read moreform filled out for her eye exam, the office charges $25 to complete a simple form. I didn't call for medical records, just 1 sheet of paper. I spoke with the first associate who explain to me that it was a fee that MVA charges (which is not true). I spoke with Julie(office Manager) who came to the phone, no proper greeting & very dismissive. Of course, I paid the fee because she needs the form. Very ridiculous fee and to have a dismissive Office Manager is bad for business & very Unprofessional.

I have been going there for mre than five years. Dr Grundy is really nice, respectul and…read moreknowledgeable. Staff is nice.

I'm having a horrible experience, I ordered glasses for the first time with VisionWorks on…read more12/31/25. The initial visit was hectic due to the last day of the year benefits rush. As an optical manager myself, I have such a problem since I'm still waiting on 1 pair of glasses almost 5 months later! The frame was needing to be sent out, that never happened and now I'm out of a pair of glasses. I've been more than patient, however now I'm being told the manager is no longer in office. What's really going on here? Communicating needs to be improved immediately.

While this place is conveniently located on Route 1 in Laurel, with lots of shopping available the…read morepeople working here are interesting. I came in too early for my appointment and I was greeted politely and with a chuckled explained my appointment was in 45 minutes. I was given a pre test. As I sat in the little hallway two other people came into the establishment. Each walked by me without as much as a simple "good morning". I'm very appreciative of the gentleman that helped me this morning, he is always friendly, polite and helpful. Not much can be said for the other two people who pretended I wasn't in the establishment at all...

I recently had an appointment with Dr. Strong at First Sight Vision Care as a new patient and I was…read morethroughly impressed. Located off of Route 29, I had no problems finding it or parking. The staff was very cordial and promptly took me to the initial exam room where they examined my eyes with modern technology and an explanation of everything that was being done. Dr. Strong is highly detail oriented with a friendly demeanor. She listened to my description of what I have been noticing with my glasses over the last year and got me dialed into a new prescription. She and the frames specialist gave me some good advice on how to compare the frames with fit and fashion equally considered. I found this very helpful in navigating their wide variety of frames. I highly recommend Dr. Strong and the entire team at First Sight Vision Care for all of your optical needs.

I saw Dr. Strong for an annual check-up. She said my eyes were "misaligned". Dr. Strong hadn't…read morementioned my eyes being "misaligned" during last year's exam (no prior eye drs had ever said that either) so I assumed it was in relation to my need for bifocals or progressives, which we discussed for the first time this year. She said I'd benefit from a special type of lens called Neurolens but it was not covered by insurance and costs about $1000! After the appointment, I wanted to learn more about the lens, as anyone would before they consider spending that much money on something. I became concerned when I saw "misalignment" means strabismus which is being cross-eyed. At this point my curiosity about a lens turned to worrying about what was going on with my eyes so I scheduled an appointment with a strabismus specialist. I went to the appointment prepared with a list of questions like what's causing my eyes to cross, is there anything that can be done to keep it from progressing, etc. The doctor examined my eyes and found no misalignment or other issues that would justify the use of Neurolens. This experience has been very frustrating. I can't help but feel this was a sales pitch to sell Neurolens.

I had been calling around to different places to compare prices and availability when I was lucky…read moreenough to speak with Sandy. From the moment she answered the phone, she was incredibly warm, helpful, and welcoming. She patiently answered all my questions and scheduled my appointment with ease. When I arrived, her energy in person was just as amazing--so genuine and uplifting. Sandy is the reason I went through with my appointment, and thanks to her, I'll definitely be returning and recommending this location to others!!!! Thank you very much!

I broke my glasses and lost my contacts. I walked in and the team squeezed me in. I am grateful to…read morehave gotten the appointment and look forward to being able to see clearly again! The manager there was the best!

Saw him in September 2015. He came highly recommended to me by a friend. The process to be seen…read morewas a bit long and things were running a bit behind, but this isn't anything new in this area. Pros - came with a recommendation, friendly and efficient staff. Cons - here's where it gets interesting. This guy could not stop talking about things that had no relation to the exam. He has a lot of opinions, apparently, and, even if he's talking about your career field, seems to think he's an expert. Likes to argue - and maybe start arguments? Like his office is his stage and he's the lead and patients are the audience. Sorry but, no matter how good he is, I'll have to pass on the drama...

I am rating this office visit a 3 only because the technician that attended to me in the initial…read morepart of the exam was extremely professional, very nice and caring. I give her a 5. However, cannot really say that about the woman who checked me in. I give her 2. Her demeanor wasn't unpleasant but it wasn't welcoming either. I give the doctor a 3. Here's why... My appointment was at 9:15 but Dr. Grundy didn't show up until sometime after 10 o'clock - they blamed his lateness on DC traffic! Really, if you live in DC, and have a practice in Maryland, get up earlier so you can get in on time and not have your patients waiting. When he arrived, he was very pleasant and polite and that's why I gave him a 3. He asked me why I was there but that was the last and only question. His interaction and conversation with me was with him sitting facing his computer, so I saw the side of his face most of the visit. He was barely listening and kept talking over top of me and as another reviewer said, was talking about things that had nothing to do with the exam. The interesting thing is, I actually made my appointment with Dr. Ehrlich because he had great reviews. Talk about a bait and switch. While I was in the waiting area, I overheard the receptionist say that he had retired. Why did they tell me that when I made my appointment? After this crazy experience, I decided to see if I could find any reviews on Dr. Grundy. I was trying to give him the benefit of the doubt thinking maybe was me. I only found one review and it was negative. Maybe that's why they didn't tell me Dr. Ehrlich retired. That one review about his over chatting would've been enough to keep me away. I won't be going back.

As the business goes, good or bad, I am sure the consumer would have been contacted but still no…read morereply whatsoever to the email that I have sent asking for explanation on what happened when my son was there for what happened below. Still waiting. Posted the review yesterday and emailed a couple of times to the office, but no reply with an explanation of what happened. As the reviews posted by other patients, this has happened many times before and clearly, the charges aren't being disclosed upfront and if disclosed, not clearly. It is amazing to me that a business can continue to practice in this manner after repeated compaints.. My son just left their office for contact eye exam and was charged ridiculous fee of $500.00 and I was told that this is with "20%" off their regular price. I called office and talked to a lady named Kris who told me that is how much they charge and she told my son that "before" the exam which my son said he wasn't told until afterwards. Regardless, $500.00 for a routine contact eye exam? Am I the only one that thinks this is a highway robbery? My entire family has been wearing glasses and contact lens and have never seen anything like this. The only reason I went to this place was because of time sensitivily but wow.. Has anyone ever paid this much for a routine contact exam?

The only reason for the 2 is that I was able to setup an appointment and get an exam. That was…read morefine. My problems with them started after my appointment. Here are a couple highlights. They stated they would submit my vision results to the MVA in Maryland as part of a Vision Provider service. They charged me $25, and later called to inform me they can't do it online. They offered to email it to me or have me pick it up, but that required I setup an appointment through the MVA (due to COVID) to drop it off. That defeated the whole purpose, and the MVA only had appointments a couple months out. Thankfully, my insurance renews in the new year, and I was able to get an appointment with another vision provider. They did NOT charge me to submit the info, and they did it within a half hour of my appointment. Also, on one of the multiple occasions I called to speak to them about this, a guy answered the phone. I hear him say, "well I guess I'm not getting to go to lunch." He then says, "hello." I waited, as that's not how you answer a phone at work. He caught himself, then said it was Maple Lawn Care. Once he heard who I needed to speak with, he put me on hold like the phone was on fire.