I'm a long-term customer of enjoyed working with him in the past. Today at their new location, just…read morearound the block I was treated kind of rudely by the clerk. Was given no real eyeglass options or options for other selections. And I don't believe the desire for my business was even there. I was the only customer in the store. Had to wait 20 minutes before seeing someone It is very disappointing. I don't think I'll be back and I'll be looking for a new eye facility to work with. Disappointing because they were so good in the past. They just acted like they didn't want my business.

I needed new glasses and wanted frames that I would love wearing everyday. My insurance doesn't…read morecover too many independent locations, so I was pleasantly surprised to find Oceanclear Eyecare on the list and that the Yelp reviews were so high. And deservedly so! Located in my favorite plaza in Renton, Oceanclear has a plethora of frames. They have a variety of designer brands as well as high quality eyeglasses brands. I was impressed with the variety of styles and looks. It was quite easy to find a couple pairs that I would like. Dr. Wendy Kuo was amazing! I have hit and miss luck with optometrists lately but after my experience here I foresee me coming back. Dr. Kuo was informative, helpful, and very easy to talk to. She took what my ophthalmologist had told me and related it to the type of glasses that I required. I felt like I had dialogue with her instead of being talked at or rushed, which has been some of my recent experiences with optometrists (or really many in the medical field of all kinds). It was nice because I walked away with a better understanding of how to care for my eyes. Vincent took my initial check-in procedures (pressure test and what not) and he helped me select glasses. Will fully admit I was very uncertain about him in the beginning. He was so quiet - he didn't introduce himself or really explain any of the various tests we were doing or if they were good or bad results. When Dr. Kuo told me Vincent would help me pick out frames I really was skeptical. But once he was around me for five minutes he relaxed and gave fantastic advice! Vincent really helped me find the right look. The two frames I purchased I felt confident looked good on me and fit my face. I was super pleased! The eyeglasses arrived two weeks later and I received a voicemail and email letting me know they in. They were perfect! Pickup was a breeze. Highly recommend!

I always look forward to picking out new frames with Donna and Kaylie. They are honest about what…read morelooks good on me and what doesn't, and they are very knowledgeable with all of their products. I don't wear contacts, so investing in high quality frames and lenses is a priority for me. When I compare glasses from other retailers with my glasses from Riverside Optical (formerly Eyes on the Landing), the difference is clear. If you're looking for high quality - unique glasses, great customer service, and a local family business to support, I highly suggest you go to Riverside Optical in Renton. To Donna and Kaylie: You both are awesome! I'll see you next year!

WOW. Since moving…read moreto Seattle 2 months ago, I've been extremely fortunate to find some great local businesses (many through Yelp). Although this place wasn't a Yelp discovery, it's far and away THE BEST find of all since my move here. First impressions: incredibly up-to-date, plentiful selection of frames; beautiful, light, roomy store layout; and the most knowledgeable, personable, genuinely helpful staff I've ever encountered in an optometrist's office. This place is heavy on attention to detail - from the display of frames to signage to the beverage offerings for patients to the spotless, modern restroom to the exam itself. The moment you approach from the outside, it's obvious that nothing has been overlooked in the layouts or displays. Abundant natural light makes the place absolutely ideal to try on frames, and the staff honestly knows all of their products inside and out. This is the Apple Store of optometry. Dr. Lawson is simultaneously warm, engaging, professional, fun, erudite, practical, empathetic, thorough, and sentient of patient needs. Donna and Christian were completely focused on taking care of every aspect of my first visit. Christian was not just versed on the vast frame collection, he had a natural eye for suggesting which frames would look just right on me. Had I been left unattended, I would have spent 30 minutes narrowing down to the 2 perfect frames he produced for me in less than 5. Donna spent a great deal of time ensuring my paperwork for my vision insurance was exactly as I needed it, and did so while making me feel like a long-time neighbor who'd stopped in to borrow a cup of flour. From the greeting-sans-pressure on entrance through the huge smile on my face as I left, seamless interactions with all of the staff demonstrated impeccable team service all around. Getting an eye exam and contact lens fitting felt more like a spa appointment. Hit the mall for get-what-you-pay-for, quickly processed, mediocre optical errands. Eyes on the Landing is for those of us who seriously care about our vision, want to spend the time to examine every option available today, and be well cared for by a staff who cater to our kind. I've been to more optometry boutiques, stores, mall locations, kiosks, and offices than I care to admit, but for the first time ever, I feel as if I've ARRIVED. If I ever leave Seattle, I will fly here just to get my exams, contacts, and glasses. Period.

I normally purchase my yearly sunglasses at the Sunglass hut at the super mall. But since I was at…read moresouthcenter mall on Black Friday I said sale going one why not! To my surprise my guy who always helps me at supermall Anthony is now working then other store. Anthony has been helping me purchase new glasses every year for five years now. He knows my style and when he sees something new he will let me know. He showed me and sold me my new Versace glasses that was on sale. Will arrive in time to visit the eye to add prescription. Sunglass hut is my go to every year, they always have great deals, and great frames for my prescription lens. If you happen to be at southcenter. Ask for Anthony. Tell him I sent you.

I went in last week to ask for help in adjusting a 10+ year old pair of Ray Bans purchased at SH…read more The girls working were so helpful and friendly. They wouldn't let me pay for them adjusting, cleaning, and tightening my sunglasses which are now wearable again. I appreciate seeing this kind of customer service!

I went in to have an annual exam as part of my driver's license requirement. After going through…read moreall the tests, they refused to offer a prescription and said i was surgical and would not sign off on state driver's license form... While I respect keeping dangerous people off the road, they refused to offer a prescription to meet the requirements. After meeting with the surgical team, i was told a prescription would be fine as I did meet and pass the states requirement, but a prescription would be helpful for my vision until such time surgery is scheduled and repairs my vision. I then went back to Coal Creek Family Vision, scheduled an appointment for prescription the next day... They refused to see me at my scheduled time as they were reviewing my information. I was then told a different Doctor would be taking over... it has now been about a month and no communication from them, but they did bill me and my insurance... I would not recommend them and found the manner in which they handled a sensitive matter at a stressful time to be less than desirable.

As a first-time contact lens wearer, the idea of transitioning from glasses felt pretty…read moreintimidating, however, my experience at Coal Creek Family Vision completely turned that around. What I once feared has now become one of the best and most enjoyable experiences I've had. Lisa and Kenny were incredibly patient and supportive, taking their time to teach me how to properly insert and remove my lenses, answer all my questions, and even dispelling some of the common myths I believed about wearing contacts. Their encouragement really helped build my confidence. From the moment I walked in, it was clear this team goes the extra mile to make every patient feel welcomed and cared for. Dr. Kimberly Pandiangan was especially thoughtful during my exam--she was attentive, kind, and truly made me feel like the most important person in the building. What a fantastic team they have here! I'll definitely be referring my family and friends to this location from now on.

I bought a hundred dollar pair of glasses, got in the car, wore them for one hour, didn't like the…read morefit, put them back in the case/bag with receipt. Two weeks later, Saturday April 17th I went to return them, the clerk stated they had small scratches and she wouldn't return them. I knew this was impossible and she stated they would've never sold them to me this way! So she would not only give me my hard earned money back, she called me a liar! As I walked out, never to go back, her and her coworker started laughing out loud! I encourage everyone to spend hard earned money somewhere else!!

LensCrafters Westfield Southcenter Mall Tukwila WA. While this storefront appears beautiful, I…read morewouldn't recommend anyone to visit this location. In addition I will continue to share my experience here when anyone brings up local optometrist/glasses stores. I visited this location April 15 2025 for an eye exam, specifically to order contacts. The eye exam visit was decent (wait times, interactions standard) While not particularly warm and welcoming. First thing they asked me to do was to take out my current contacts. I went through the entire appt and conversations without being able to see anyone's faces. The exam was complete and I went to pay an additional money owed for co pay as well as additional box of contacts. They have to be ordered due to my prescription level and it's always taken 1-2 wks. 4 weeks later - May 2025, I kept checking my mailbox for my new contacts and they hadn't arrived. I called LensCrafters and was placed on hold for over 10 minutes. 6 weeks later - End of May 2025, I call back and reach an employee who casually states "your contact order for the brand you chose doesn't come in your prescription". I asked why nobody has called me to inform me my order never went through. "I don't know but you can come in and ask". Wow. So... 6 weeks and no order was ever placed? I've been wearing the same prescription in my preferred brand for years. 6 weeks and they didn't even call me to let me know? I paid in advance. 8 weeks later, June 20 2025 I went back in to LensCrafters. Apparently everyone goes to lunch at the same time so i had to wait until 2pm when they re-opened. I asked again why nobody has called me to inform me my order never went through. Or to come in to try samples. 8+ weeks later and I still don't have 2 boxes of contacts that I paid for in April. I told my MIL about this incident in general without stating the business name. Her reply? "It wasn't LensCrafters in the mall, was it? I've been waiting 4 weeks for my glasses and can't get an update from them." Ha

I had an eye examine on 2/27/26. I was charged $39.00, I called Aetna and was told no co-payment…read moreand that I was charged $39.00 for a Retinal Screening. I never requested a Retinal Screening and making the eye exam appointment I was NOT told there would be a charge of $39.00 and when I got there no communication regarding the Retinal Screening. If I would have know ahead of time there would be a charge, I would have not gone to Lens Crafters and any eye exam that I have had for 60 years I never had to pay for a Retinal Screening that I never approved. Poor communication and poor customer service. I will NEVER GO BACK TO LENS CRAFTERS again OR recommend this company

Wonderful experience as a first time client at this location. Had been a long time client on the…read moreeast coast and pleased with the experience. The team at this WA location elevated the bar. Perfect combination of professionalism, personal engagement and detailed information about my insurance benefits, next steps and expectations. The physician was impressive - as a life long wearer of 'lenses' it's one of the few times I've felt informed after an appointment. I've already suggested my husband schedule his appointment for services here!

Our family had our eyes checked here at different times and we all had the same thoughts, while the…read moredoctors were great, we couldn't say the same with all the front of house staff, some were helpful and friendly but not all. Also felt that they were a bit unorganized, you need wait even if you are on time for your appointment.

All I wanted to do was inquire about the cost of an eye exam and see if it could be scheduled…read moresometime between now and the Second Coming. I wasn't anticipating... the dog. THE. DOG. I opened the door to this business and was promptly greeted by a vicious dog that was barking and snarling and clearly did not like me. This happened. Twice. I noped right out. Putting aside the fact that I wanted to get my eyes checked by a doctor, not eaten by snarling Cujo, this speaks very poorly of this establishment's level of professionalism. This is doubly true considering what they probably charge for eyeglasses (lemme guess, starting at $400/pair for single vision with no add-ons, amirite?) I didn't stick around long enough to find out. Because dog. THE. DOG.

Excellent designs, service and follow thru. They took my feedback on my lens wearing down (I had…read moreblue light lens added) and fixed any issues

Went here to get lenses for a pair of frames I already had…read more I asked the optician if it was possible to add nose pads on the frames, she just stared at me and shook her head. She almost looked annoyed to do her job?? I was kind of taken aback by her attitude. The optician proceeded to say "you have no bridge at all" in a rude manner almost insulting my looks. The doctor owners, the father and daughter duo, must train their staff better to be more culturally sensitive when working with Southeast Asian patients and not insult our racial features. Is the Optician racist? This was the only takeaway I had walking away from this experience. Not to mention the awkward front desk situation. They have two front desk people, when you are talking to one, the other front desk person just stare at you the whole time. I felt so insulted and racially profiled that I asked my husband to call and cancel my lenses with them. Also, how are lenses $240 after insurance?!!! On glasses USA you can get at least three pairs including lenses for that price.

I have server dry eyes. Dr Jenson has really helped me through all the pain and anguish that goes…read morewith having dry eyes. He is knowledgeable, very ethical and very kind. Your eyes couldn't be in better hands with Dr Jenson.

I came here for a store pickup. They had all the store pickup items neatly organized on a rack at…read morethe front desk. I didn't need to wait in line and went straight to the front, where an associate helped me efficiently. The store was very spacious and full of great items. I will definitely come back to check out their wide variety of products and great deals. Parking was easy, as there is a mall parking lot.

Rack is close to home and is so perfect to pick up cute outfits and accessories when you don't feel…read morelike going downtown to Bellevue Square. I also go there to return online orders. Easier than boxing up and going to the fed ex place and more fun. I end up browsing and grabbing something new! I'm super short so I do love that I can try on and get stuff altered while there, come back and pick up my alteration and the shopping cycle starts all over again Last May I had to make a quick trip to AZ 110deg temps and I got my entire wardrobe, sleeveless tops, shorts, pajamas, sandals and travel bag for the trip.