Not since signing up for Yelp have I wished I could give a company zero stars. Not since using this website, even after having a less-than-satisfactory experience with a business have I felt compelled to announce it on Facebook, email and by every other means at my disposal. This time, I will.
Go through my previous reviews. Most are positive, even the ones that aren't I don't presume malicious intent on part of the business in question. This time I am. And this is a warning: do not purchase a computer from Vision Computers in Norcross, GA. You do so at your own peril.
My girlfriend and I recently purchased a high-end computer from Vision totaling over $2,500. This computer was designed to be able to quickly handle high-end architectural renderings. Before purchase, we sent the program specs and detailed list of what the machine needed to do the sales agent. All started well enough, the computer was ready when promised, taken home and setup.
Then the problems began. The speakers were not properly connected so the computer had to be returned and repaired. My girlfriend is the expert in this particular architectural program for which is the primary purpose of this computer and noticed something was immediately amiss. A brand new computer with an i7 processor, 16 GB RAM, a solid state hard drive and a 4 GB Nvidia video card was performing notoriously slow. Slower, in fact, than a four year old computer running Vista!
No panic at first. We contacted the software company, reinstalled multiple times, and verified with technical support that the program was indeed recognizing the video card, that the video card itself recognized the relevant program, and that all other settings within the program were set up properly. Thus, we were advised to contact technical support at Vision.
What a disaster. With one exception they were rude, belligerent, not especially knowledgeable and completely unwilling to help or take accountability for the failings of the product they created. When they couldn't solve the problem over the phone, they did not ask us to bring the computer to the store such that they could investigate the problem more thoroughly or run some more advanced diagnostics. We were given the middle finger. Hoping that we would get better results next time with a different agent, we called back. Same result. Middle finger in our faces. The machine was taken to Vision for inspection, and the rude tech spoken with over the phone practically had to be shouted down in order to get him to look at it. There, we received the mind boggling advice that we should use just "use AutoCAD" instead of the program for which the machine was built. That's right. Just stop using the program with which you make a living and switch to a different one. An entire day was wasted in dingy, run down office resembling prison lobby.
Ultimately, the unusable machine had to be returned, for which we paid a 15% restocking fee. You do the math. We had little choice, however, as this brand new computer performed substantially worse than a four year old machine running Vista. In fact, some plans opened in relevant program were completely non-functioning. You do business with Vision Computers at your own risk.
After purchase, you will not be able to rely on competent technical support, nor will you be treated with anything but the utmost contempt when you contact them. If I could give this company zero stars, I would. I recommend in the strongest possible terms that you avoid this company like the plague.
You'd be better off trying to build your own computer.
Pros: Nothing.
Cons: Incompetent, rude and belligerent technical support staff. Product does not performed as promised.
Verdict: Would not recommend to my worst enemy. read more
