Mike White in the service department and his team were GREAT. Thanks again Mike! We will be back for sure.

The people who run the service counter are The Best. Especially Mr White. 10 stars!!!

Donny Laundry and EB were great. Didn't feel pressured . Smooth and easy.... And Donny will tell you.... He is fun. read more

I dropped off my car on 12/9/2025 and picked it up the same afternoon. When I dropped off my vehicle, I had expressed to Michael White how it was very important to me to know if the battery cables were internally corroded, because of extensive visible white powdery corrosion on the battery post. Michael White mentioned that both cables would be thoroughly inspected and the corrosion cleaned, and I would be informed if the cables needed to be replaced. After receiving an email with a link from Visalia Ford, and checking Visalia Ford's recommendations online, I noticed that Visalia Ford was recommending a 120k miles maintenance service. I was confused because that 120k service was already completed at Visalia Ford on May 3, 2023, along with a replacement of the AC Condenser, at a total cost of $1,486.82, plus $213.19 for additional labor. I called Visalia Ford but no answer, and I had to leave a voicemail. White had returned my call and informed me that the battery service was in fact performed on my vehicle and the cables were both fine. In regard to my AC concern, he told me that the Condenser and Compressor assemblies needed to be replaced at a cost of $2,170, and that we could discuss this further in person. When I picked up the vehicle, I reminded him that I had the Condenser replaced at Visalia Ford not too long ago, and White looked surprised and, after a brief hesitation, White said that it might still be under warranty. Why didn't he check the vehicle history? That's one of the main reasons I had continually gone back to Visalia Ford, because the service department maintained a journalized history of my vehicle to assist with future servicing. Immediately after leaving Visalia Ford with my vehicle, I went home and opened the hood. No work was done to that battery (I took a picture of the dated paid invoice from Visalia Ford which I placed next to the still-corroded battery post). Based on the fact that Michael White tells a customer whatever the customer wants to hear, regardless of whether or not it is true, it is doubtful that the battery cables were even inspected by Visalia Ford, rendering my vehicle unreliable even though I entrusted it to Visalia Ford for maintenance directed specifically at keeping it reliable. Thinking for a while, I realized I had another similar issue with Visalia Ford a while back with a radiator flush in May 2023, but I didn't have time to deal with it back then, and did not follow up with Visalia Ford. Prior to May 2023 when Visalia Ford had flushed the radiator, the fluid appeared very clear. The picture I took in May 2023 showed fluid which was murky, and I recall that the picture actually depicted the radiator fluid in a much better condition than it actually appeared during direct visual observation in-person. For many years now, dating back to the 2000s, I have spent thousands upon thousands of dollars for service at Visalia Ford, and Visalia Ford did not return the loyalty to me even though I was paying cash in exchange for it. I can no longer trust Visalia Ford, and with a good conscience I cannot recommend Visalia Ford to members of my church, neighbors and family because I care about them too much, and based upon my experiences, Visalia Ford's service department is NOT trustworthy. A person should be able to pay Visalia Ford to do work without having to double-check to verify Visalia Ford actually completed it, and have to follow up with Visalia Ford once you learn they actually did NOT do the work which they invoiced, and which you actually paid for. This issue was raised to Visalia Ford and they never refunded the invoiced charges which were paid in full. February 27, 2025 Reply: Thank you for your Jan. 13, 2026 reply. You have my contact information in your database, it has not changed in over a decade. You use the word sorry, and state that you tried calling me for a refund, but you never promised any internal review or audit of your shop's failure, to actually cure the problem for future customers. I guess without any changes, others who attempt to get good service are likely at risk to be told what they want to hear too, without the actual work performed, as in my case. Tulare and Exeter have dealerships which I will now trust. As for the refund you claim to want to complete, I paid with my credit card and you can reverse that charge. Also, my address has not changed in over a decade, and its been in your database for over a decade--confirmed again on the date I paid you, if you were sincere about a refund. I was very disappointed with the service at Visalia Ford. read more

A Remarkable Experience at Visalia Ford! Our journey with Visalia Ford started in late 2022 when we custom-ordered a 2023 Platinum F450. Like many, we encountered delays due to supply chain issues. By the end of 2023, our order was converted to a 2024 build, and after nearly two years of waiting, we honestly thought our dream truck might not happen. Enter Donat (Donny) Landry. When he returned to Visalia Ford in April 2024, he immediately picked up where things had left off. Donny worked tirelessly, following up with Ford and providing updates that kept our hopes alive. Against all odds, we were thrilled to get the long-awaited news in late November 2024: our truck was finally scheduled for production, shipped, and on its way! Today was the big day, and Donny went above and beyond to make it unforgettable. The moment he saw the truck arrive on the transport truck, he coordinated with the team to get it prepped and perfect. After a thorough hand wash, we spent a few hours going over every detail. The truck looked absolutely stunning, and we're looking forward to bringing it back this week for its first Auto Butler protection. Special thanks to Steve Martel, who worked his magic to secure us the lowest interest rate, and Perla Lopez, who made the paperwork process seamless and stress-free. The entire team at Visalia Ford was an absolute pleasure to work with--professional, attentive, and genuinely excited to help us bring our F450 home. After such a long wait, driving our beautiful new F450 home feels like the start of an incredible adventure. Thank you, Visalia Ford, for making our dream truck a reality! read more

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Thank you Donny for helping us with our Mustang MachE purchase. This was our 2nd purchase with you and Visalia Ford. We appreciate your honesty throughout the process. The staff all very polite and supportive. Thank you again Donny for both our GT and MachE ... We will be back for that BRONCO when our daughter is ready and we will send anyone your way that is looking for a new ride. read more

Visalia Ford - Car Dealers Near Me - Visalia, California

My 5 stars go to Henry! Don Gropettie, I hope that one day you take the opportunity to ride along with Henry (and Martin) so that you can see first hand Henry's outstanding customer service! Sometimes it's the employee that actually interacts with the customer that is the glue that holds a company together. We bought our car almost 2 years ago. It's been months that I've tried to get a spot on my front seat dyed. It looked as though it was an area that was originally missed. My claim was continuously denied but Henry was our voice and squeaky wheel that supported us and FINALLY FORD agreed. We just got our car back and the seat looks great! Also our headliner started falling and again it was Henry's amazing customer service that kept me from turning to Chevy (which my husband wouldn't do since he has always been a FORD guy) but I was getting pretty discouraged with service until Henry won me back. Thank you Visalia Ford, HENRY, Luis Adame & Ricardo for pulling for us and getting the repairs done that we needed. Thank you to Martin also for his kind service. Henry & Martin are a great team and really know how to make Visalia Ford shine. read more

Great experience buying this beautiful Mustang at Groppetti Ford. The manager Steven was fantastic and helped me get everything I needed so I could get out the door that night. AAA+ read more

Visalia Ford - Car Dealers Near Me - Visalia, California

I had came in with a trade and looking for a new vehicle, had a few quotes and hours of research on a vehicle that would fit my needs, I found one within my budget and did have discounts, My sales Person was Alexander,highly recommend him as he was much help. I recommend coming here if your looking for a new or used vehicle. Just go in with a monthly price you want to pay and a set rate they will work with you for a long time returning customer. Sales 5 Stars Coffee 3 stars almost as bad a MRE coffee. read more

Visalia Ford - Alex's info if looking to purchase. - Car Dealers Near Me - Visalia, California

We just bought another Ford F150 from Visalia Ford. Paul, our salesperson was fantastic and got us just what we needed. Paperwork was made very easy and the service department did a great job getting it ready! Highly recommend Groppetti Automotive! read more

Don was just fabulous! Had paperwork ready to go when we arrived. Price was exactly what he had quoted the day before. I would definitely recommend to my friends and family. read more

Donny Landry is the man to go. He made the experience easy and fun. Great communication and great customer service. He will work to get you the best price straight forward. Manager will go beyond and above to get you approved. Will be coming back to get a work truck. read more

Donny Landry and the staff are great. They worked the deal for the truck we wanted for our budget. Outstanding! read more

Visalia Ford - F150 Powerboost FX4 - Car Dealers Near Me - Visalia, California

Donny was great! The entire team at Visalia Ford was helpful, intentional, and patient. Donny was able to find my car and meet all of my requirements. We are leaving as incredibly happy customers. Thank you to the team at Visalia Ford for helping find us a safe, reliable, and beautiful car to add to our family. read more

Donat is a great salesman, kept the environment lively and made the sales experience very enjoyable.

Donny really helped me out. I was behind on my older vehicle and he got me a great deal on a new maverick. Highly recommend going to him.

five stars all the way around every time we shop for cars here Donny is the best sales person we've ever worked with. I wouldn't buy a car from anybody else.... It's tough to find trustworthy sales people out there, but four of Visalia is the place!! read more

Great sales service from Alex Lemus. Fair trade in price and fair selling price on new Explorer St.

Shoutout to Timothy V.! He went above and beyond to make our purchase of a 2023 Ranger smooth and hassle-free. From his expert guidance to his incredible customer service, Timothy truly made our experience with Ford unforgettable! read more

Appreciative of the great service exceeded my expectations . It is always stressful buying a car and they made it easier.

One of the best car buying experiences I've had...Timothy was professional and informative....I'd highly recommend Visalia Ford for your car purchase! read more

So many things to say but for sure I will buy another car from them nor I will take the car that I have to this Ford Customer service its horrible and everything else. read more

Alexander Lemus was awesome. Great customer service. Very informative and answered all questions we had.

Don G. Responded to my one star review about their service dept and said let me know what we can do to earn back my business. I still had 3 problems with my truck after my total of 9 days and and 4 times to their service dept so let me tell what you can do to earn back my business Don. Model your service dept after Monarch Ford in Exeter because they fixed everything in one day and then delivered my truck back to my house for me. Excellent customer service and competent mechanics is what it would take to earn my business back, if you wonder how that's done all you have to do is study Monarch Ford, the fact that you continue running your business with such a sub par service department is very puzzling to me. read more

If you are looking for a GREAT experience with an auto purchase then go see DONNY LANDRY @ Visalia Ford!!!! Great customer service. One of the easiest deals ever. Definitely would do business with them again. read more

Visalia Ford - Ford Bronco - Car Dealers Near Me - Visalia, California

I had work done on my 2020 Ford Ranger (rubber trim replacement for passenger side door area). When I picked it up at the service location, my rear passenger seat was left on the floor along with the plastic large panel that tucks underneath where the seat goes, along with several of my personal belongings strewn all over the floor and the rear driver side passenger seat burying my Bible that was displayed on the seat itself (which offends me!). This was unnecessarily called for and I will not accept it! Unfortunately, I was not aware of this mess until I drove home because there was really no need to utilize my rear passenger seats to do a very small job. I filed a complaint on the phone and spoke with the female service manager (acted like she didn't give a dam) and rudely hung up on me when I was trying to speak with her. She stated she would meet me in person at the service area upon my arrival but instead had the male receptionist there to pass the buck and do her dirty work to him instead! She refused to speak with me in person, I guess because I was so irate on the phone she was too scared to face me! If that's the case lady, maybe you don't need to be a "service manager" then! The male receptionist walked me to my truck so I can show him what the service guys did to the back seats of my truck. The receptionist just slapped the seat in its place without fastening it (clicking it into place to lock) and said it was fixed! He must've really thought I was that stupid to know it wasn't fastened correctly! Not only did he do wrong by telling me that, I could've filed a lawsuit to Groppetti Auto for negligence if something should have gone wrong in the future and my passenger would have fallen off the seat with the seat itself incase there was an accident! I'll remember that next time that happens! Finally after, the receptionist said he would have my truck driven to the back to have the seat reset and locked with the large plastic cover under it, took about 5 minutes. Then, instead of having the receptionist approach me in the waiting room to tell me it's done, he instead just gestures his finger at the doorway telling me to come outside as I was sitting in the waiting room area. I've had supervisor jobs myself in the past and if something had gone wrong, I would literally go out of my way to see the customer "in person" to correct the problem and with a heartfelt apology and some type of complimentary service for the wrongdoing. Anything to make my customers happy...that's the old-fashioned "American Way", not like today's standards where customers get treated like dogs! Sick world we live in today unfortunately and personally I'm fed-up with it! Normally, I'm a very nice individual who just asks to be respected, but this BS ruined my entire day! Disrespect me, I'll disrespect you! Don't mess with me! Most folks don't let this entire fiasco bother them because they choose to be "stepped on" by other people, not me! I'm a proud U.S. Army Veteran with two tours of duty that deserves his respect by others. But if I get treated like a "dog" the way these people did, I will raise a stink you won't believe next time! Shame on all of you at Groppetti who spit on Military Veterans with total disrespect! I'm very disgusted with all of you and all of you should be ashamed! Not to mention disrespecting my Bible that was placed nicely in my back seat! Mr. Groppetti, you need to start doing some serious firing and rehiring the right people, they're slacking off on you! Unless you're in on it too, then shame on you as well! And no, I do not recommend Groppetti Ford to anyone, unless they want to get treated like a dog the way I did. Military Veterans considering them, think again...you've been warned my fellow comrades! QUIT SPITTING ON MILITARY VETERANS!! read more

The worse place to bring your car to get fix. The service advisers Maximo think they have more knowledge than the technician RIGHT AWAY. The worse part when you talked to the service manager she believes customer are wrong and backs up the service adviser saying that I was being rude to him. lol WTH. I was being upset cause right way Maximo said to take my car where I bought it . But Ford warranty cover wide nation. But gets even better service manager Arin Partida tells me all 2020 f150 have the problem with the driver side Cowl panel being warp that is normal. No repair need it. I think Visalia Ford need new service manager and service adviser. read more

Excelent service. They are detemind to find what you want. They want you to be happy with your perchase.

Just went by to look at see what kind of cats they had and they happened to find the car we were looking for. Donny introduced himself and was able to show us the cat we were interested in. He was very knowledgeable of the features of the car. We sat down and expressed to him what we were looking for and that we didn't want to be here forever. The dealership was able to get the deal done and we weren't there too long. These guys were great. You are looking for a new Ford for and see Donny! read more

Ordered a new 2023 Ford Maverick in Oct. 2022, received it Sept. 2023, got a call monthly sometimes weekly from salesman Donny Landry. One option I chose was absent from the vehicle. Donny assured me he would locate it and call me as soon as he had it. Almost 3 months have gone by and I have called and left 4 messages and no reply. Once they get paid you're on your own. And this is a $350 option I've already paid for. read more

After Jason H. had been terminated from his position with this dealership he proceeded to harass me for my review. He sited failure to understand the computer system, thing is he never tap on said computer. He stood in the doorway and made a asinine comment where I should have asked for a manager at that point instead of tolerating his behavior even more. read more

Visalia Ford - Service department - Car Dealers Near Me - Visalia, California

Recommend buying new vehicle from here. Donnie was the coolest salesman to deal with. Great place.

Drove in ready to purchase a truck based on their online price....upon arrival, the truck was much higher. Told that it was another employee's error, but I notice based on yelp reviews that this is not an isolated incident. Bad business practice. read more

Visalia Ford - Vehicle listed on their website. - Car Dealers Near Me - Visalia, California

We found a car online that we were interested in buying. We were told by Donny it was a Demo car and he'd get it in the next day for us to see. After doing research on what a demo car is, we realized it is a "new" car that their Vice President is commuting in. While we were still interested in purchasing we were told it is still considered new and NO discount would be given for the 2,300 miles that have been put on the car. It was also not available to see because it couldn't be brought it on the day we had arranged to see it. A car that has been commuted in to and from Clovis is not a new car just because it's your Vice President who drove it. Disappointing experience. read more

Worst experience. Had to buy a part that is indefinitely back ordered. No one told me my check engine light could come on. Now I'm panicked that something else is wrong. Crappy service manager Erin said "it's okay to drive with your check engine light on as long is the car is running fine" as if she would do that with her car. They have no availability for weeks and are not willing to get me when I was just there last week and spent almost $500 and still have to spend more once the part comes in. Horrible customer service, but according fi Erin it is not. read more

Hospitality and respect definitely isn't a strong suit here. They don't care about customers, very rude and snarky. Shouldn't say I'm surprised by the other reviews here but wow!!! I honestly am embarrassed to even own a Ford now since these are the faces of Ford, I left didn't even get recall done, Mr.Miller you are a royal A** and have no business working with the public and Ashley your excuses for such a incompetent company is pathetic. read more

Don't do it. Total incompetence. Went to have a recall done. (airbags) after leaving the pick-up there all day, I get a call at 3:30 saying that "they ran out of parts yesterday". They couldn't tell me that at 9am. Then they send me an email saying my service is complete! I will have to figure out how to have the airbags replaced, now that Groppetti claims it has been done. Do yourself a favor, drive to Hanford! read more

Whatever they pay Ashley, Brent and Mike, they should double it ! That trio is awesome. ! Thanks a bunch for quick accurate service. Signed, Randy O read more

Completely dissatisfied! Usually Ashley Freitas asks me for approval before going ahead with fixing something on my Ford Edge but not this time. I went in this last Monday for an oil change & tire rotation. She quoted me $85 for both. They could not go ahead with the tire rotation due to the wear of the tires and she let me know that it would just be the oil change this time. When she came back to tell me my car was ready she said she went ahead & changed the air filter since it was still under the price she quoted me. I'm pretty sure they have to get approval from the owner of the car before they can just start throwing in parts. And I know for a fact that 3 months ago I changed the air filter in my car, it didn't need to be replaced. And if they thought it needed to be usually hey would bring it to me to show how bad it was. If I really needed a new one I could have gotten it cheaper at Napa auto parts where I have an account. I just go here for the oil change out of convince. Don't think I will be coming back since that's not the only incident, a year ago they told me my breaks were perfectly fine when I knew they did not sound right. Come to find out it was metal on metal. They fixed their mistake that time at least. They nickel & dime you for everything here! If your a female forget about coming in, it's like they peg you for being stupid. I tried fighting this when I went to pay but she said I had to talk to Ashley about it. She wasn't available when I wanted to talk to her so I just left a pretty unhappy customer. I also hate the fact that they send you out to go looking for your vehicle when they hand you back the keys, doesn't seem like good customer service if you ask me. read more

If you read my previous review this problem was not not solved doncropedi did say he would have one of his major's coffee may just call me which never did did the service writer called my boss and wined my boss Which I think is very unprofessional And chose the deal with just him instead of me and didn't tell my boss that she lied to me like she did read more