Honest people with quality used cars. If you are looking for a great dealership they are worth the drive.

Mark and Jeremy are amazing. They always go above and beyond thank you guys for all you do.

As a first time buyer, car shopping can be pretty intimidating. Jeremy went above and beyond helping me throughout the entire process. From pointing me to the vehicles that would work best for my needs and different financing options that were available to me. I would definitely recommend checking them out. read more

They sell cars, literally as soon as they are purchased from bank auctions, etc. the cars have nothing but problem suspension motor mounts. Nothing was ever looked at when I purchased my vehicle however, I had to take it back several times total they had had it for about a month and a half of me had just purchasing the car. Sure they give you one of their other crappy cars to drive which one left me stranded the other two had zero suspension. The suspension was gone. The other car went through gas. The other vehicle smell my cat urine you're going to get a car from them which they are very friendly. Take it to your mechanic before you sign. Anything I kept taking my car back. Parts were put on promised repairs that weren't done and I've had to put in over $3000 worth of work. read more

Family member bought the moldy 2010 CTS that Nicole T. described. When test driving the car it had green mold and moisture in the car but they said they would detail it before he drives it off the lot. It got semi-cleaned and within the 30-day warranty it got taken back for moisture in the trunk and water leaking through sunroof. They said they fixed it and nobody paid any mind to it for about a year now until a storm recently passed & I suggested doing yearly sunroof drain maintenance on his cadillac and discovered 2" of water in the trunk and the rear sunroof drain tubes totally unplugged and draining into the trunk!!! All is good now but had to share that place is bad news. read more

Went in tonight to Shaw's Auto Sales after having my eye on a 2010 Cadillac CTS they have listed at being at their dealership for the last 36 days. Immediately after sitting in the driver's seat and going to put my seatbelt on, I noticed the seat belt was soaking wet and had white marks on it. I tried to look past that and continued on my test drive but then noticed my seat was wet too soaking thru to my jeans. I decided to pull over at the gas station to take a better look at the vehicle (it was already dark at 6pm). And to my suprise the WHOLE inside of the car had severe water damage and MOLD coming down from the windows and sunroof. I can't believe a dealership would show a vehicle in that condition it has NEVER once been vacuumed and the pictures they have displayed are old. EWWW what a waste of time!! read more

Financed a beautiful Silverado from this place, having it for the first week had to take it back due to check engine light coming on. They fixed it no problem. Now not even a year of having it I'm having transmission problems and now have my lifters going bad. It all makes sense now why they recommended me nog to get the warranty I've always had gotten on my other vehicles. Very friendly and helpful when they are working for the sale but once the vehicle is sold it's nothing but continues problems. One star just for there customer service in the beginning. I wouldn't recommend this place. read more

By far the most stress free car buying experience I've ever had. Nick was extremely professional and informative. I viewed multiple multiple options at great value on their website that is updated regularly. The process was quick, easy, and accommodating to my family's needs. Would definitely recommend this establishment. read more

I want to start off by saying I have purchased about 5 vehicles in my lifetime and have never dealt with the friendliness, compassion and consideration I experienced with this dealership. I purchased my vehicle from Nick and had a great worry free experience. Thank you Nick for making the exploration and decision making process easy. In addition to his friendliness, professionalism and support, what I liked about Nick that set him aside from most sales representatives is his willingness to provide data and answers to questions without pressure of a sale. What a convenience to have a dealer like this near me. I will be highly recommending them to my family, friends and clients. I hope you consider them when purchasing your vehicle. read more

Great customer service!! Mark and Jeremy are really helpful and friendly. Great selection and prices.

*Update 8/11/19 I am very pleased to be able to say that my unpleasant experience with Shaw's Auto Sales has been made up on behalf of the business owner Larry. Upon reading my review on Yelp, consulting his staff upon the issue, and confirming that it was said from Jeremy that my tags would be paid for; Larry knew that the situation wasn't handled properly and called me to inform me that he would refund the amount that was billed to me. I am very pleased that Larry took his time to correct this situation and because of so, would definitely recommend Shaw's Auto Sales. Highly disappointed in how little words spoken from their sales associates value to the integrity of the business. I purchased a vehicle on March 31, 2019 and had a great time with sales associate Jeremy and finalized a out the door price within my budget. In addition, I was notified by Jeremy that the price included that Shaw's Auto Sales would pay for my tags running until 2020 as they would be due soon. I went according to his word and the determined out the door price and proceeded to complete the purchase. A month and a half later, I received notice that I needed to pay for the tags that Shaw's Auto Sales had to pay. I was dumbfounded as I was told specifically by Jeremey (in front of my wife as well) that they would pay them for me. I called to clarify the situation and was told by Nick that even though his sales associate "misspoke", they wouldn't not take care of the situation as what business pays for something not due to them. I would imagine a business that values their clients when being misguided by their sales associate. I had told Jeremy that I had previously a bad experience with sales associates "misspeaking" at a different dealership and having to pay the consequences; although Jeremy assured me that wouldn't be the case with him. I understand the situation that the contract says "estimated fees" for the transfer of title and am not trying to have a business pay what is due of me (as I understand what is right and wrong and will pay what needs to be pa) but I do not appreciate a business that doesn't have the integrity to back up what their associate agreed to clients even though it's not "financially beneficial" for them. Bad experience with this dealership and wouldn't recommend due to their lack of integrity. read more

Shaws Auto Sales - Letter from Collection Department when was agreed that they would pay for tags for upcoming year. - Used Car Dealers Near Me - Madera, California

The comments from Larry as well as the follow up phone call took this experience from frustrating to refreshing. Customer service and personal follow up like his is rare and very much appreciated. Additionally I am grateful for the steps he took to rectify the situation rather than just placate me with apologies and false assurances. Will definitely recommend people to this dealership after today's interaction. read more

I attempted to buy a vehicle and knowingly have bad credit but these guys did not give up on me. They even explained my situation. And TRIED to be understanding. People persons here at this buisiness. I will go back because they did WAY BETTER than Lithia Ford . Who just never called or text back. After repeatedly contacting me. Thanks KAT the actual supervisor of sales.for Lithia Ford. read more

FRAUDULENT SALES TACTICS Salesman and the owners are giving out false information. We went in and were told that we could hold a vehicle if we put $100 down. He also said that the hold money would be refunded or put towards the car as a down payment, if we chose to pick that certain vehicle. Well we were not able to buy a car since we did not get our tax return this year. So when we went back to pick up the money we put as a hold, the part owner Larry Shaw slammed his fists on his desk and started yelling at my fiance. I walked in to see what was going on and that's when Larry Shaw got in my face. LARRY SHAW Literally stood ONE STEP IN FRONT OF ME like he was going to hit me. Seriously! I could smell his nasty breath! He was that close! Disrespect to the max here! I asked him to take a step back and he refused. I was totally calm and didn't deserve the treatment LARRY SHAW gave. There are no signs ANYWHERE saying that if you put a hold deposit down it will not be refundable. We didn't even sign anything that mentioned that either! We were told by THEIR EMPLOYEE that it WOULD BE REFUNDED if need be. But of course they won't take fault for an employee giving FALSE INFORMATION.THANK GOD WE REQUESTED A RECEIPT OF THE MONEY WE PUT DOWN FOR THE HOLD....! LOOKS LIKE A LAWSUIT IS OUR ONLY RESOLUTION....INTIMIDATION IS NOT A GOOD SALES TACTIC. STAY AWAY! TURN AROUND AND GO SOMEWHERE WHERE YOU ARE RESPECTED. Your business is not valued at this establishment. A simple warning to anyone looking to purchase a vehicle here. UPDATE! AFTER LARRY SHAW TALKED TO MARK SHAW, WE WERE ABLE TO GET OUR REFUND! Still BS we were treated like that, so instead of deleting this post, I just posted an update. All truth here! No slander nor libel. read more

DO NOT make the same mistake I did I recently purchased a vehicle from this place, immediately after numerous things went wrong with it I spent 2500 repairing this vehicle Please do not make the same mistake as I did read more

The best and only place to buy a car or truck! They will also give you a more than fair price for a trade in. They go outside the box and follow through their promises! There was no actual key in my push button start key fob...they sent a locksmith out to my work to make a new one! read more

This was the first time I bought a car from a dealership that wasn't a family friend. Coming here I felt like I was completely being taken care of, and given only honesty with the vehicle I purchased. Mark is outstanding at his job. I truly got the vibe that he was being as sincere and helpful as he possibly could. 10/10 definitely telling all my friends to come here when they need a car! The staff at this dealership truly care about their clients. read more

This is a very unique used car dealer. I havn't used my credit it many years, but they were able to help me get a car with their in house financing. Alot of people avoid the truth when it comes to giving bad news, but I can tell these guys speak with a certain level of integrity. They may not tell you everything you want to hear, but their honesty is refreshing. Keep up the great work guys. Many thanks. read more

2/27/2016 Excellent sales staff and selection of cars. Great car choices. I gave Mark (General Manager) a call, told him our particulars, and he in turn gave me the price range of cars they could help us with. There was no pressure, whatsoever. Their upfront honesty is hard to find these days, especially among car dealers. We had the best experience we've had in purchasing a car, and we are in our fifties, so we've bought a few... : ) If you are wanting honesty, no pressure and no bs, check these guys out. You will not be disappointed. read more

*****W*A*R*N*I*NG***** Seriously bad customer service. Bad mechanics. And bad all the way around. Had my truck for almost two years. Bought the warranty at time of sale. My truck was in there all the time. I am now in process to take legal action against them. Larry is a joke. Mark is a shark. Their whole office is horrible. There's a lot of lemons in this lot and once you sign and find that out, you're stuck for 48-72 months!!!! 4 engine/ repairs later 1 a/c compressor later 1 computer replacement later 1 wiring harness later 1 fuse box later 1 steering column later 4 catalytic converters later They tell you every time that it should be fine now. The last thing Mark said was, "if you go strait there and back, you should be fine" Wth they had my truck for 2 months and now I SHOULD be fine??? DO NOT GO HERE Read the not recommended tips/reviews to see more bad comments. It's all TRUE as I have had the exact and similar situation happen to me. read more

I was shopping for a car, my credit is not very good at all, so I was limited. Saw a car I liked and shopped around. I thought I found a good deal elsewhere - I was wrong. Luckily no harm was done and I was back here at Shaws due to the great service I got the first time. I did end up paying a bit more - but this car was 2 years newer - Win! Also, it was due for a timing belt change according to the miles and I was willing to pay for that and these guys totally made it right. The car ended up needing some other things done and it was all done at the same time with no cost to me aside from the timing belt that I agreed to. So far so good. Definitely not your typical used car dealership. You are not going to please everyone, but these guys do what they can and that goes a long way in my book. I will definitely refer them to others. Keep up the good work guys and thank you! read more

I just bought a car from here today, and I have honestly never received the kind of service that I received today! I have bought several cars over the years and not one of them came close to how wonderful the staff is here. No one would help me, I lost my car and needed another one quickly. I talked on the phone with Jeremy and the next day Mark was able to put me in a car. I was told no at least 10 times, their service is outstanding. I would buy a car from them any day! The process was so quick in and out within 90 minutes. Thank you Mark for everything, you have made a customer for life! read more

These guys are fantastic they take car buying to another level. Nick was so helpful and made us feel at home no better place to get a car thanks for helping us drive out in a great car! We will be back read more

I was sure I had written a review for Shaw's, but I guess not. Ended up out there for my husband's truck about a year and a half ago. They are very friendly, extremely easy to work with. They have a great selection of autos to choose from. So then my aunt needed a car a couple weeks ago and we drove out there again. Worked with Mark a second time and got the same excellent service. Both cars have been great, with no problems. I highly recommend Shaw's and will go back when we are in the market for another used car. read more

We bought our first car from them and it couldn't have been a better experience. With our second, not so much. They sold us a car with issues from the start. It was blowing white smoke out of the tailpipe, a sign of gasket issues. We asked about it on the lot when looking at it and were told "oh it's just because it's been sitting for a bit". After buying the car, the problem persisted, we brought it back and they "fixed" it. The problem seemed to be solved for a couple of months until the head gaskets blew. We asked shaws about our options. We were told that our only option was to have them fix it for $1200, which they were nice enough to finance into our monthly payment, even though they clearly sold us a bad car. Now, getting the car fixed has been even more of a nightmare. It took them weeks to even have a time for us to bring it in. After finally bringing it in, they have had it for nearly 4 weeks! This includes a bunch of phone calls they never call back, tons of attitude and lack of professionalism. For example, our car is finally done today. I called this morning to see if it was ready. He said yes. I asked if they knew what time I could pick it up. His response was "it's ready when we call you". How rude. You've had our car for almost a month, I expect a little more courtesy. Bottom line, I wouldn't buy a car here. And if you do, make sure you thoroughly inspect the car. If you suspect any kind of issue, don't buy it. If you do, or you end up with an issue, good luck and expect lots of attitude. read more

The best car lot in town... I would definitely recommend them, and i dorecommend them to all my friends..

I was dreading buying a car and dealing with salesmen etc. and all the gimmicks but Shaws Auto Sales did none of that. I had an amazing experience and recommended them to everyone. When i arrived i looked around at the cars before being approached. The guy Joe that came out to greet me offered help and wasnt pushy. He asked what i was looking for in a car and worked with me with no hassle to get the car i loved for the price i was happy with. I came back two days later because the battery needed replaced due to sitting and was immediately greeted and taken care of with the same enthusiasm i received when purchasing. I really loved working with them read more

Very bad customer service I know I'm being robbed every time I'm there my car was there 3 was ago now my check engine light is on... and I feel as if there trying to cover there tracks.... read more

I purchased an Acura from Mark at Shaw's Auto Sales. What a great value for a 1 owner car. It was everything they represented and MUCH more. There are many used car dealers, and you never know what your really buying. This is not the case when buying from Mark. They know the full history and only purchase the best used card. They are willing to give up some profit to get a long term customer. I am from the automotive industry so you can not fool me. Mark has earned a long term customer with me!!!! read more

Quick easy process. I wasn't the easiest to get financed and they went above and beyond and took great care of me. Bought a nice truck with low miles and their no pressure great price style of business is why I will purchase again in the future and my girlfriend will be purchasing her next car here. Make this your first stop and it will probably be your last. This place is no joke they really take care of their customers. Thanks again everyone at shaws! read more

Despite the happy reviews , I am not a happy purchaser! Don't trust this dealership! They are dishonest and make you think you are getting a good deal by marking the price of the car up then offer you a lower price. They told me the clutch was replaced and the car was completing mechanically sound! Ha! I have had to replace the clutch, water pump and the tires. The car started burning oil and they said that was normal. The tires had bare tread on them just enough to make it legal to sell. DONT BUY A CAR FROM THEM EVEN THO THEY HAVE BEEN IN BUSINESS FOR AWHILE THEY ARE THIEVES!!!! TYPICAL USED CAR RIP OFFS! read more

Two weeks ago on a Monday I purchased a suv . the customer service was great. I loved that it was quick, easy and friendly. But when its too good to be true it usually is. Two days later my SUV broke down. I called them and tried to have them come get it. They told me they would work on something but didn't. I called Friday and they told me they would charge me 150$ to have it towed if it was something silly. I explained to them if it is under warranty why would I be charged. The owner continued to imply that I just needed gas or it was a dead batterie. I explained it wasn't. Its now a week and a few days later and they still have not fixed it. "Its being worked on" they say. Horrible business manner. At first I was very happy with them and telling family and friends to purchase there. Now I'm not so sure I would recommend them. We will see when and if they give me my SUV back before i lose my job. (Which they don't seem to really care about anyways) read more

DO NOT BUY A CAR FROM SHAWS AUTO. I purchased my car with them. It had trouble almost instantly. I purchased a warranty. They kept the money and never bought my warranty. When I finally caught on they purchased the warranty for me only to find out the warranty covers absolutely nothing. I took my car to get it smoged and not only did it fail, I was told that the parts where tampered with. There were parts on my vehicle that didn't even belong to my vehicle. They do not return phone calls and they will scam you any way they can. read more

This used car dealer is a joke. Avoid at all costs. Purchased a truck from them not to long ago. Everything was fine until the ride back to our house (about 40 miles later) check engine light comes on. Hea d back to Shaws to get it fixed or some sort of help. Main person there said "sorry, sold as is and all sales are final". please save yourself lots of headaches. Better off at Carmax. read more

The process of buying a vehicle from Shaws is very easy and fast. I bought a truck from them after trading a car in to them as a down payment. They gave me a fairly decent price for the trade in but I could have gotten more. The truck they sold me has had nothing but problems with it. They never even cleaned it before selling it to me. They didn't do a safety check. They didn't change the fluids. They didn't even take a sticker off from the previous owner. It ended up having a cracked radiator, bad alternator, bad thermostat, leaking transmission, completely plugged air filter, and other little things. When I call them for repairs they act like I'm a nuisance (they know they sold me an over priced lemon). They say they need to call me back, they never do. You would be better off buying a new car after putting tons of money into a unknown used car. I would not recommend buying a vehicle from them but others may have a better experience. Good luck! read more