*Same review as on Google* I serviced my 2022 Kia EV6 at Visalia Kia on 8/05/2026. I had called a couple of times inquiring about my service and confirmed on the cost ($229 for brake fluid change and tire rotation). Visalia Kia was also willing to accept and offer me a discount on a competitor's coupon. I arrived shortly before 8 AM and was supported by service agent JL after a couple of minutes, once he was finished talking on the phone with a customer. Since I was coming from Fresno, I needed to know the length of the service (brake fluid change and tire rotation) so that I can plan out my day (whether I would need to stay at the dealership or get picked up; their shuttle only drives 20 miles out). Based on a prior conversation M on the phone, the service was estimated at 2-3 hours; JL confirmed this after I explained what I was in for. Once I checked in, I made myself comfortable in their waiting room. They have a room with a TV and four sofa chairs. In between two of the chairs is a setup where customers can charge their electronic device using their provided charging cables (which can probably support Apple and Android products). There is an adjacent room with two tables and three chairs each and vending machines for snacks and drinks. On the side, connecting both rooms, is a walkway that leads to a room with complimentary coffee and popcorn, a restroom, and a room for paying for services. JL updated me about three times on the status of my vehicle, once before it was driven into the service area (a little after 9 am) and twice after it was being serviced (the last time was around 9:45 am to let me know how much longer it would be until the service was done). My car was finished and I checked out around 10:30 am. The actual service time was about 45 mins to 1 hr, but most importantly, I was out of the dealership about 30 minutes before the estimated time to service the car. Finally, they gave me a $10 discount, part of them honoring a competitor's coupon. Overall, I am very pleased with my experience with Visalia Kia. Despite Visalia being about 40 minutes out from Fresno, their hospitability, attentiveness, and transparency made the drive and entire interaction worth it. I will highly consider coming back to Visalia Kia in the future for a similar service need. Thank you for having me! read more

I went to Visalia Kia to buy a telluride in 2022. They were charging so much I ordered one from Colorado and had it shipped to my front door for 8K less! Now, I'm unlucky enough to require service and recall repairs here. They told me the service would take "a couple of hours" when I dropped my car off at 9am. At 1pm I called and was told it would be done soon, 2:30pm I was told, "we forgot to work on your car but we just put it on the lift". All of this after I told them I had a hard deadline of 2:45 for pick up so I could get my kids from school. This week I made the drive to Clovis Kia for service instead. They told me one of the issues kia Visalia identified is covered under warranty(of course they didn't bother to tell me that)... Do yourself and favor and make the drive. It's worth it! read more

No pressure sales & had what we were looking for. Really appreciated Henry & Michael! They made our new car buying fun! Love our new Kia from Visalia Kia! read more

Visalia Kia - New car - Car Dealers Near Me - Visalia, California

I've been to plenty of dealerships in the past week in search of a new vehicle, visalia kia was probably the least pleasant. Felt like my business wasn't needed , spoke for like less than 10 min, and out the door i went. Angel was the sale person i was introduced to. Guess I'll take my business elsewhere. read more

Andrew helped me out with my purchase he stayed in touch with me for a few weeks while I was deciding and I appreciate that . I bought a beautiful 2026 Kia Sportage and I couldn't have gone better read more

My experience buying my 2025 Kia Sorrento was amazing. My sales representative Andrew was very knowledgeable and helpful. Financing was very smooth. I would definitely go back and purchase my next vehicle from Andrew at Kia in Visalia. Amazing people. read more

Just Thank You! Visalia Kia is not like other dealers! I never felt pressured or hard sold at all. Everyone was so friendly and welcoming--it honestly felt like family. They even stayed after 7 to make sure everything was taken care of. That kind of care and dedication really makes a difference. Thank you to the whole team for such a smooth, stress-free experience. Thank you to Michael S. and Adrian read more

He was great, very nice with helping me get my very first car! Would definitely come back ask for Rick!!

Andrew helped us with everything we needed. we ended up with a car way better than we expected. Thank you!

Fernando was friendly and patient with us, was able to answer our questions, God Bless Him. He is the Big Dog.

Had a wonderful experience with Visalia kia.Especially Angel Llerenas he went over everything and explained everything in detail

Potential buyer beware. Deceptive advertising and business practices. Dealerships, are we really still adding 'LoJack' systems for $1,995 to used vehicles to jack up the profits of the store? And, if you are, shouldn't you disclose this in the actual sticker price of the car and in your online advertising rather than trying to tack it on in Finance? And, it can't be removed? Ok - well, this is the day of internet and online shopping. We get to call you out on a public forum for being shady. And, we have the ability to buy elsewhere. It's not like we can't go online and find another identical spec vehicle elsewhere. Good luck with that. From a disappointed potential customer. read more

Customer service in sales and service is complete trash! Called about a car and they told me an out the door price then said theres a $3,000 mark up! I told them I would not pay for the mark up and if they wanted the sale the would get rid of it. The sales manager said we don't need your sale and to go somewhere else. I called future Kia and they were so professional and respectful! read more

Enrique was awesome and a major help buying my new car. He was methodical and extremely knowledgeable

Sales staff was great!! Very patient!!Looking forward to my new K4!!! Fernando explained everything and answered all my questions over and over!!! read more

Angel, Eddie and Richard helped me find a new car and guided me through a smooth process. Highly recommend the three.

Andrew at this dealership has made the car buying process stress free, efficient and based on my needs. I highly recommend. Will be a lasting customer. read more

Super happy with the process, Matt V. was a huge help. Every time we came to look at potential vehicles, all the staff was helpful and no pressure. Matt V. ended up helping us find exactly what we were looking for and walked us through each step. Appreciate everyone's professionalism and help! read more

They are scammers. Worst experience at a dealership I've ever had. They promote a certain thing and then when you show up and even bring print outs, they don't honor that promotion. Huge waste of time. Went down the same street and got more than help and faster help than at Kia read more

I would not recommend. I had to go in for my Kia sorrento. I was having issues with an error code and slight acceleration issues. I got a diagnostic test. Apparently my car battery was dead, so I had to have that replaced so they could do the diagnostic test. Then I was told my transmission needed to be replaced. Unfortunately I couldn't do it at the time. So I went in person to pick up my vehicle. Before I paid I requested I have the diagnostic paperwork, since I was paying for it. Vincent sena( the service worker) seemed to have gotten an attitude and somewhat upset for whatever reason. Said I could wait awhile since I was pulling some sort of stunt. Then when I addressed him about his rude behavior, he made up a story about my tow truck driver having the mouth of a sailor and just trying to get me to leave because he didn't want to offend his customers. ( I was having it towed so I wouldn't make my vehicle worse). The other two workers that helped me were respectful and understanding. When I got the vehicle back home. I had to move it by driving. It now has a loud grinding noise that wasn't there before I took it. read more

Service was great , very welcoming. They were able to answer every question we had and explained it in the way that we could understand it. We were in and out within 4 hours. Would come back for another purchase when we are ready for another car. read more

Our family was looking for a car that would fit our growing family but wouldn't break the bank. We had gone to a couple dealerships prior and were not finding something that fit our needs. When we got to Visalia Kia, we were greeted by Matthew V, and he immediately got on the computer to find what we were looking for in their inventory. We decided on a 2025 Kia Sorento PHEV which we were pleasantly surprised with since we assumed we would have to get a used car to match our needs, but it was brand new. Once deciding on the car Matthew and the finance team worked with us to get us the car and we are now paying less than we were for our previous 2022 Toyota RAV4. We are extremely happy with our purchase and the amazing patience and service from Matthew and the rest of the staff. read more

Visalia Kia - Car Dealers Near Me - Visalia, California

Good luck talking to someone in service. My car has been reminding me for weeks that I need my scheduled service. I followed Kia's instructions to schedule an appointment. I was promised a phone call within 24 hours. Twice I submitted this request. It's been 3 weeks and I haven't gotten a call, so I called them. Nobody picks up the phone in service. I called again, and told the guy who answered I'd like to talk to someone in person. He sent me to another number - supposedly a manager, and he didn't pick up his phone either. Tried to schedule service on their website. NO APPOINTMENTS FOR A MONTH. It's almost like they don't want my business. My wife and I are looking for a new car for her. I love my Kia and would like to get her one too. We won't be buying from this dealership. read more

DO NOT BUY A CAR HERE!! Bought a used vehicle in November 2024 which started having check engine light issues UNPROFESSIONAL service department (lack of) refused to make needed repair after two service appointments and claimed nothing wrong, ended having to pay costly repair this week, extended warranty they sold me worthless. Service and sales manager won't even return phone calls to help make it right when it was clear they ignored a customer. They give car sales people a BAD name! If I could give zero stars I would! read more

I gave 2 stars because the sales team were great. The car was shit. A lemon. 3 sets of rotors and brakes on a new sorento. We gave up, traded it in with 19,000 miles on it. Depreciated 16,000. Was very happy to eat the negative equity and get into a Honda Pilot. Highly recommend Clawson Honda, ask for Chloe when ur ready to dump the Kia read more

Salesman Enrique was great and made the process super fast and easy for us. He worked very hard to ensure we got the car we wanted and we left very happy! Definitely recommend Visalia Kia to get you into a brand new car. read more

I recently purchased a new car at Visalia Kia, and I love my vehicle. The dealership did not have the interior color that I wanted, so they ordered my car from the factory in Georgia and within a couple days my car arrived. Angel Lierenas was my sales rep. He was thorough, professional and very knowledgeable regarding details of my chosen vehicle. He maintained good communication with me regarding the arrival of my car. He was not a Pushy salesman and allowed me to take my time in deciding what I wanted. I appreciate that because I have bought many new vehicles over the years, and had unfortunate experiences with pushy salesman. Angel was great at explaining all the bells and whistles of the vehicle to me with patience. I highly recommend if you are searching for a Kia that you go to Visalia Kia because of the professional atmosphere in this dealership. Unfortunately, I did not have the same experience at Selma Kia. I also would like to thank Richard, one of the managers at Visalia Kia, for his help and assistance with my purchase. I am very happy with my new Kia Telluride and the transaction I made at this dealership. I highly recommend Angel if you are looking for Kia, he will not disappoint. read more

Their service department is literally the worst. They never return phone calls and for whatever reason can't schedule a service for me. They can't even schedule a recall fix either. Apparently they are forever shorthanded and can't schedule anything. This is my first and last Kia I will ever buy! I have to go to a different city to get my vehicle serviced due to the Visalia location not being able to schedule services or return phone calls. read more

Henry was super helpful with helping me buy my first car! He was super nice and helpful.

The dealership added $3,000 to the price for options that come standard. When I told them I was not paying the extra charge the manager reduced the add-on to $998. I would not go forward unless all the fees were waived and I received the advertised special which was $1,000 off price. I had to stand my ground to get the advertised price. I traded in my car 11 days ago and my car loan has not been paid off. I called the finance department and was told the dealership had 10 days to submit the payoff funds. It's been 11 days and I still have a balance. As of today I have a lease payment and a car payment on a car I no longer own. KIA is using my money instead of paying off the loan. Bad business practices. Would not recommend Visalia KIA. read more

The parts department is totally awesome. They helped me get my replacement parts in no time flat. They had excellent customer service amazing interaction. They turned my entire day around. read more

My car has been at Visalia Kia for several months and each time I call for updates, there's always an excuse on the part needed to complete repairs. I've received nothing but the run around the entire time and have been lied to multiple times. Customer service is not reassuring nor do they provide adequate updates. This experience has been nothing but a burden and hardship on my family - Do not buy or bring your vehicle for repairs to Visalia Kia, it's a scam! read more

My 2021 Kia EV6 has been in their shop 3 times in the last 30 days, the 1st time they troubleshoot and tell me it's fixed. 2nd time same issue as first time, now they need to order parts that are on backorder. 3rd time 20 or so days later back again to have new parts installed, on a Thursday, and said it was fixed. Friday afternoon same issue ask for a loaner vehicle, Eric in service gives me the 3 hour runaround til they close on Friday for the weekend, and I have no vehicle. This is absolutely the worst place I have dealt with in Visalia. read more

Updating my review Thanks Derek for reaching out to us.... i was really worried about the issues we were having. Espescially right now with the financial hardship of not working. Thank you guys.....you made my day! read more

Visalia Kia - Nice waiting area - Car Dealers Near Me - Visalia, California

Tried to buy a car here and told them I would send them my info to do the deal they said they couldn't couldn't sell a car online I had to be physically there lmao.. Trash ... go buy A Honda .. read more

One star because I have to, but they deserve zero. My husband called and made an appointment to test drive a used vehicle that was advertised in stock at their dealership. We drove from Fresno to Visalia (with our toddler and me being 7mo pregnant) for this specific vehicle. The woman who made the appointment with my husband knew which vehicle we were wanting to test drive. When we arrived to the (dirty and busy) dealership we were informed that the manager drove the truck to Fresno that day. I asked if it was at the Fresno Kia dealership, they told us "No, he drove it to his house". What?! Who does that? I have never heard of such a thing, especially when we had an appointment to drive this specific vehicle! They were just like, um sorry bye. It was ridiculous. Also the waiting room was filled with trash, used face masks and ripped old furniture. We will never go back. read more

I went back after buying a car 2 years ago from Joe. Not realizing the staff had changed so much. The car sales guy was great but the manager who gets the rates and loans was terrible. They took advantage of the fact that I was desperate to buy a car cuz of an accident totalling mine. Told me 8% then came back and said 10%. Crazy thing is my credit usage is under the 30% payment history 100% and score of 748 snd they gave me a 10% rate at 10years when the credit union a few days later told me 8% at 5years. I have another car on my credit in excellent standings almost paid off so I get it i would have a little higher intrest rate. But then they charge me way over on gap and way over on the service agreement. The raido was super low none of them knew how to make it louder so I'm taking it to Bakersfield Kia. Needless to say Visallia screwed me over and they know they did because they are all greedy instead of having a heart t and helping me in my time of need and getting me a good deal whrn I have excellent credit they took advantage of me. I will NEVER go back to them again and I will never recommend them with the new staff. Unless you want to be taken for every time and screwed over well then I suggest you don't go to them. Then I tried to call them a couple days later to ask them to cancel the current contract and redo it with better rates after talking to my friend who was a finance manager for 35 years and told me she never allowed her staff to do what they did to me to people for the dealership she worked for and that it's the click of a button to cancel it. I was so upset. Again NEVER go to Visallia Kia the men working there are greedy and will take you for all you have. No one is asking for a hnad out hut comr on 748 credit score under 30% usage and 100% on time payments. And you packed on 2% extra so you can make it all as comission on your checks instead of realizing someone wrecked i to my parked car and totaled it and helping me get a good deal you screwed me over. You guys are terrible. read more

Visalia Kia - Car Dealers Near Me - Visalia, California

thanks to Angel for the wonderful help getting my first car! He was super friendly and very professional! Thank you Angel!

Working with Adrian made looking for and buying a car an enjoyable experience! With the restrictions that I have, he was able to help me with buying my very first car comfortably!!! read more

The buying experience and Visalia Kia was AMAZING. I buy a new/used car every 18 months (on average.) Normally I have zero loyalty to a car dealership, because the experience is always "meh." That is no longer the case. Working with the guys at Visalia Kia made my fiancé and I returning customers. Everyone was super friendly, helpful, and energetic. They don't drag things out and make you jump through hoops. They were straight forward. very accommodating, and worked with us to get in a price range we were comfortable with for my fiancé's dream car. Thank you Visalia Kia, high fives all around with extra kudos to Joe and Richard! read more