Last night the pipe under my kitchen faucet burst and water started gushing out at a phenomenal…read morerate. I couldn't even figure out how to stop the water from coming out and within minutes water was pouring down the stairs and leaking into the floors below the kitchen. After calling everyone I could think of, including the board of water supply, with no one providing any help, I typed in "plumbers" into Yelp and started cold calling down the list. First Class Plumbing was the third company listed but the first one that seemed to care. I was warned that I was calling after hours so I'd have an emergency fee if I wanted service now... I joked "fine - this is an emergency" and was told I'd get a call back as soon as they could get ahold of one of their plumbers. I went back to trying to heave buckets of water into a nearby sink and received a call back 15 minutes later. The plumber was so calm, and after hearing that I was still dealing with gushing water, explained to me how to stop the water flow. He asked me to send him pictures of the burst pipe and the faucet and got off the phone to price everything out including replacing the pipes and faucet. After doing all that work he told me what the cost would be and then said it was no worries if given the price I didn't want to continue on - or at least wait until it wasn't an emergency (an extra $150 charge). I said I definitely wanted the service and he came right out and fixed the burst pipe. I would already have been raving about this place for their competent service if it had been a normal scheduled appointment. But the fact that this company and the plumber were there for me when no one else was, and went above and beyond walk me through how to stop the problems and extremely quickly look into part costs for me before I ever even agreed to the service has made me a loyal customer forever!

I reached out to several plumbing companies for quotes, and First Class Plumbing was priced right…read morefrom the start. I spoke with Ana and explained my plumbing issue, then emailed her a photo of the problem area. She quickly identified that it involved replacing my PRV, isolation valve, and irrigation valve. They provided a clear quote over the phone, scheduled the appointment within a few days, and completed the job seamlessly. Whitley arrived on time, was professional, courteous, and a pleasure to talk to. It was fun chatting football with him -- he comes from an impressive football family! His dad, Vili, was the University of Hawai'i football team's official Warrior mascot during the Colt Brennan era. Highly recommend this company for their fair pricing, excellent communication, and top-notch workmanship.

My husband and I are retirees living in a condo in Honolulu. When our toilet was unable to flush,…read morewe didn't know who to call since our favorite longtime plumbing company was no longer in business. Then we remembered seeing 535 Plumbing trucks often parked downstairs and at other buildings nearby, and gave them a call. They asked my husband for some photos, gave him an estimate, and sent someone over that afternoon. The plumber was running late but kept us informed about when he would be arriving. Once he got here, he was very courteous, professional, and did what he had to do. He answered our questions clearly in layman's terms for us to understand. A second plumber stopped by briefly to help him. We paid what was originally quoted to us. We were very satisfied with the quality of work done and now have a new favorite go-to plumbing company to call on!

I've used them in the past many times at multiple properties, referred them to my family and…read morethey've also used them. Never had a problem until this time. I had them come out and do a camera inspection. The report says everything is all good. Nothing abnormal. Had a second plumber come out. Basically says that I need to completely redo my pipes because the plumbing is extremely old and falling apart with pictures and video After contacting 535 plumbing they asked what could they do to make it right. I told them that I'd like 50% back. They came back and said after careful inspection we cannot give you back 50% so I'm not really sure what they were going to do for me. Their process is extremely broken because at the bottom of the receipt and work order. It says that the line manager has the final say but I never got a call or email from the line manager saying that the initial report was 100% wrong. All I got was an estimate for replumbing the entire drains but nothing that said that the report was erroneous after having three other plumbers come out, which they all agreed the pipes needed to be replaced. I didn't get a video or pictures of the pipe. Only a small paragraph that said nothing abnormal noticed. I'm not a plumber that's why I'm paying plumbing companies to come out and do the work and I trust that they're going to do their best so I cannot be the one to verify their work. But but in the end I really need my plumbing to work and not feel like I'm getting taken advantage of. Eventually the owner caught wind of this and called me up. Credited me back $100 but I wish I had seen the reviews that this company has gotten in the past few months. I don't know if something changed there but I'm glad it's not just me that's dealing with this

JGR Plumbing did an excellent job capping off the water line on my existing water softener system,…read moreincluding sealing the drain and testing everything thoroughly for leaks. The work was done cleanly and correctly, which gave me immediate peace of mind. I'll admit I was a little nervous about the cost at first, but it was absolutely worth it for the quality of work and the reassurance that everything was handled properly. He was prompt, professional, and very organized throughout the entire process. I also appreciated that he took the time to spot-check my water heater and share helpful maintenance insight without any pressure. I've added JGR Plumbing to my go-to list and would highly recommend them to anyone looking for reliable, honest plumbing work.

Jared was always professional in his communications and did a great job installing the new toilet…read more The service was very quick, and he even came to fix an issue we had post-installation. I feel his pricing is very reasonable for the service he provides. Mahalo!

I had a leak from my toilet that needed to be fixed, and I'm glad I called A-1 Plumber. When I…read morecalled, my appointment was scheduled quickly and easily. My initial appointment window was between 12-5, but I received a call letting me know they were able to come a little earlier, which was a nice plus. Albert came out and fixed the issue right away. He was prompt, professional, and provided great service. I'd definitely use A-1 Plumber again.

Strongly Do Not Recommend This Company…read more I had a very disappointing experience with A1 Plumbing. When I made the appointment, I clearly explained that my toilet had two problems: the tank kept continuously filling with water, and water was leaking around the base, likely requiring a new wax ring. I was told the price would depend on labor and parts, but no exact estimate was provided. When the plumber arrived, I went downstairs to meet him because I live in an apartment building. I was surprised that he was carrying only an iPad and did not have any tools with him at all. He came upstairs, inspected the toilet, and took pictures before going back downstairs to get his tools. To make things easier, I gave him a FOB key to access the building. He later said the space around my toilet was very small and that he needed additional tools, so he called another employee to help. Together, they went back and forth between my apartment and downstairs approximately 8-10 times. Each time, they brought back only a few tools instead of bringing everything they needed at once. Since I live in an apartment, all these trips required taking the elevator. Nearly two hours were spent on the job, and a significant amount of time seemed to be wasted going back and forth. I paid $280 for labor plus $20 for parts, totaling $300. The plumber told me the job had been difficult and that he had worked very hard. Feeling bad for him, I gave him an additional $30 tip, bringing my total payment to more than $330. However, I then discovered that the toilet tank was still continuously filling with water. Only one of the two problems I had explained before the appointment had been addressed. When I pointed this out, the plumber said he would need to return the following week, take the toilet apart again, purchase another part, and charge me for additional labor, including the time spent getting the part. I was extremely frustrated because both problems had been explained in advance. I could not understand why the second problem had not been addressed before he left. To be fair, the plumber was very nice and polite. My complaint is not about his attitude, but about the lack of preparation, organization, and efficiency. Later that afternoon, I contacted another plumber recommended by a friend. Before arriving, he asked me for a picture of my toilet's brand and model and an explanation of the problems. He purchased the necessary replacement part beforehand and arrived carrying all his tools. He worked for approximately one and a half hours, never once went downstairs for tools, and fixed both problems in one visit. His labor charge was only $120, and the replacement part cost approximately $30, bringing the total to about $150. The difference was remarkable. A1 Plumbing charged me more than $330, yet one problem remained unresolved. The second plumber charged about $150 and completed both repairs. A few years ago, another plumber also replaced the wax ring in my mother's toilet for only $150, including parts. The second plumber also told me that if repairing a toilet required that much time and money, he would strongly recommend replacing the entire toilet instead. In my situation, spending over $450 to repair a toilet worth only about $200 simply would not make sense. I expected a professional plumbing company to arrive prepared, especially when both problems had already been explained. Instead, I experienced repeated unnecessary trips, wasted time, a high bill, and an incomplete repair. I strongly do not recommend A1 Plumbing. Based on my experience, I would choose a better-prepared and more efficient plumber rather than pay more for an unfinished job.

My Fujitsu central AC system failed. I initially went with the HVAC company who installed the…read moresystem in the new construction. That company failed to show up within the service window, and too late in the day to do any diagnostic testing to find the leak. The next available appointment would have been the following week. I called up APB and got a same day appointment. Trent showed up promptly. He pressurized the system and within 30 minutes found the leak in the indoor evaporator coil. He was very informative. APB will charge $200 for the service call, whereas the other company quoted me up to $970 to do the same task.

They came, they saw, they conquered. The guy was extremely knowledgeable and extremely…read moreprofessional. He looked at our system, diagnosed what was wrong with it, and fixed it. All in under one hour. We can only recommend them!

Third time using their services. This time it was a real emergency where my pipe was gushing…read morewater! Left a message on the voicemail and got a follow up text to describe the problem. Now this was early evening and no water since we shut the valve. Next morning, got a text asking when we were available and got our appointment! They came and found source of leak, spent 3.5 hours replacing pipes and I got water. When it was completed, we went to test all my faucets to check water levels. He was very thorough and cleaned up the area of the debris. I'm very satisfied of the quality of the work and value too.

Five stars for Rock-O-Rooter -- and specifically for plumbers Joseph and Jomar, who were timely,…read moreprofessional, friendly, and courteous throughout the entire job. I'm 100% satisfied with the work they did and would not hesitate to hire Rock-O-Rooter again. If the rest of their team is anything like these two, you really can't go wrong. Highly recommended!

My old tankless water heater had been dripping from the pipe, that was beginning to look for…read moreplumber. I searched several companies who have feedback to install tankless water heater, then I found Legacy Plumbing. I sent quote request thru Yelp, then Joanna replied immediately. She said they can repair the current one instead of replace new one. However my old heater completely stopped working. I found a new heater at Lowe's & asked them if they can install it. They said they can & had me a reasonable price so I scheduled the day right after delivery. Yet Lowe's sent me a wrong item so I had to reschedule. They never complained about it, understood my frustration to spend another week with cold shower. On the day, they made a courtesy call before reached my house. The technician started his work right away & texted me when he completed the job. It was smooth & fast. He demonstrated how to use & left me the manual as well. He did extra job for additional pipe but he said wouldn't add the cost. I really appreciate their patient & hard work. I'll ask them for next project for sure. I highly recommend them.

I found Legacy Plumbing on Yelp. I contacted them and they responded within minutes. They asked me…read morewhat was wrong. I told them and sent pics of the problem. The person I was communicating with said that they were driving. I told them to text me when they got home and that I could wait. I didn't hear from them the entire day. I shot them another text the next morning. I asked if they could send me a quote or if they didn't want the job just to let me know. No response. It's been about a week now. We have found another commercial plumbing company to do the job. *The person just responded after reading my review. They had intended to respond, but forgot to hit send.

I reached out to them because Costco didn't want to hook up the new washing machine to a corroded…read morefaucet. Bernard stopped by took a look and quickly gave me an estimate he also mentioned that he could have it done the next day (today) they came a little earlier than promised and quickly had everything completed within the time frame they promised. Definitely will reach out to them in the future

2nd time using Pipe Masters. Found the leak fast, and fixed it right up. Manny the technician was…read moreawesome.

The service was professional and efficient. Keoni and his assistant were very pleasant and…read moreknowledgeable.

BEWARE! I called EPS because my water bill doubled. instead of the published $75 for plumbing…read morediagnostic, they told my 91 year old dad (i was at work) that it will cost $350 to diagnose the source of the leak. i agreed, and the guy spent 5 minutes walking around the house with a listening device. He called me and told me there were 2 leaks underneath the slab, and that it will cost about $70,000 to divert all the plumbing in the house. when i got home, i saw a quote on my table for $89,000. The following week, i called a different plumber. He spent 45 minutes checking all the toilets, irrigation, and pool and found that the pool auto-refill was damaged. He fixed it on the spot.

I needed my main isolation valve replaced due to a leak and reached out to Elite Drain Solutions…read morefor an estimate on 4/16. I was contacted by Kristian almost immediately and he proceeded to ask me for more detailed information as to what my situation was and needed to be done. Very clear communication throughout the three to four messages and he was able to place me into his schedule on 4/18. He provided me a clear timeline when he would arrive and when he estimated to be complete with the job. Day of our appointment Kristian contacted me to inform me he had a previous appointment rescheduled by a client and asked if he could start the job earlier which worked out great for me. After the job was complete he showed me the completed work and walked me through how to use the new isolation valve he had installed. He even cleaned up the work area so it's like he wasn't even there except for the new equipment he installed. From my initial inquiry for an estimate to project completion was less than three calendar days. Finding a business that provides a timely estimate for a project and follows through by doing what they say when they say they will do it is exceedingly rare in 2026. Support local when they're as amazing as Kristian and Elite Drain Solutions, no drama, no delays, quality work done right.

Definitely using this company again for all of my water heater maintenance needs! Christian was on…read moretime, friendly, and easy to talk to whenever I had questions. He walked me through everything he replaced and maintained, and I really appreciated how thorough he was. I now feel confident knowing I've found a reliable company to take care of my water heater. Highly recommend!