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    HI Grade Plumbing

    5.0 (16 reviews)
    Open • 8:00 am - 5:00 pm

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    20%

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    New handle!
    Susan J.

    The hot water in my shower started leaking overnight and my regular plumber was too busy to come in on an emergency basis, so he recommended Jacob Peterson of HI Grade Plumbing, who was able to come later the same day. Jacob was fitting me in his busy schedule, and he was good at keeping me updated on when he was going to be able to come over. After checking out the valve, he determined that the problem was corrosion in one of the pipes inside the shower (my house is over 100 years old, so sudden repairs are not unexpected) and that he was going to need to drill into the tile and fix the problem at the source. He recommended a single handle model and was very professional in installing it, including cleaning up the mess from cutting through the tile. Because he needed to go out and buy the hardware, he was not able to complete the repair in one day, so he showed me how to turn the hot water off at the heater so the leak would stop until he could come back. He pointed out to me that the pipe leading off of the water heater was corroded and leaking slightly. I asked him to give me an estimate on fixing that too. I thought the prices that I was quoted were reasonable, especially considering that it was on an emergency basis and so I greenlighted the hot water pipe repair too. My shower looks great and the leak is history. Here are the before and after photos. I am very happy with the completed work, and would not hesitate to hire Jacob again!

    Ugly white spout, poor job at caulking by 1st plumbing company
    Lisa H.

    I highly recommend Jacob of HI Grade Plumbing. There are many plumbers we used throughout the years, and so far, he is the BEST. We had a well known plumbing company do some work on our shower, and gave us a hideous white spout which didn't match our shower and did even a more hideous caulk job. Jacob fixed our leak and replaced our shower fixtures and they all look like we just bought our 27 year old home! He also fixed a leak under our kitchen sink. Pros: 1. PROMPT: tells you in advance when he is on his way, and gives ETA. If he is tied up at an earlier job, he will contact you to notify you as to when he'll be able to make it to your home. 2. THOROUGH: checks EVERYTHING that could be wrong, and informs you of good and bad news. 3. HONEST: I trust him in my home!! He tells you exactly what is needed, and gives a good estimate. 4. NEAT: He had to make an access hole on the other side of our shower. No debris, clean and tidy! He removed shower head, spout and valve, and our bathroom was clean after all the work he did! 5. COURTEOUS and HELPFUL and OTHER THINGS: Graciously gives tips on how to prolong life of valves. He is born and raised on Oahu, and youthful, so I imagine he will be around for many years to come. 6. REASONABLE PRICES: Yes. Need I say more? CONS: None.

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    5 months ago

    Jacob does excellent work. Timely response, professional, punctual and reasonable. Highly recommend.

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    6 months ago

    Jacob was great. Helpful. And accommodated our schedule as best he could. The price was reasonable too.

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    9 months ago

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    9 months ago

    Fast response at an odd hour. Good upfront communication. Solid work solved our plumbing (drainage) issue. Recommend.

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    9 months ago

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    3 years ago

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    3 years ago

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    2 years ago

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    10 months ago

    Great business. They were very accommodating working with me and recommending affordable options.

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    11 months ago

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    3 years ago

    I met the sales rep on site and will be having them install a water meter later this year when tenants have moved out. Quick response!

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    Jacob P.

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    Jacob P.

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    3 years ago

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    Ask the Community - HI Grade Plumbing

    Review Highlights - HI Grade Plumbing

    “Jacob fixed our leak and replaced our shower fixtures and they all look like we just bought our 27 year old home!”

    Mentioned in 7 reviews

    Read more highlights

    First Class Plumbing - Irrigation Zone Relocation and Reroute

    First Class Plumbing

    (53 reviews)

    Ala Moana

    Last night the pipe under my kitchen faucet burst and water started gushing out at a phenomenal…read morerate. I couldn't even figure out how to stop the water from coming out and within minutes water was pouring down the stairs and leaking into the floors below the kitchen. After calling everyone I could think of, including the board of water supply, with no one providing any help, I typed in "plumbers" into Yelp and started cold calling down the list. First Class Plumbing was the third company listed but the first one that seemed to care. I was warned that I was calling after hours so I'd have an emergency fee if I wanted service now... I joked "fine - this is an emergency" and was told I'd get a call back as soon as they could get ahold of one of their plumbers. I went back to trying to heave buckets of water into a nearby sink and received a call back 15 minutes later. The plumber was so calm, and after hearing that I was still dealing with gushing water, explained to me how to stop the water flow. He asked me to send him pictures of the burst pipe and the faucet and got off the phone to price everything out including replacing the pipes and faucet. After doing all that work he told me what the cost would be and then said it was no worries if given the price I didn't want to continue on - or at least wait until it wasn't an emergency (an extra $150 charge). I said I definitely wanted the service and he came right out and fixed the burst pipe. I would already have been raving about this place for their competent service if it had been a normal scheduled appointment. But the fact that this company and the plumber were there for me when no one else was, and went above and beyond walk me through how to stop the problems and extremely quickly look into part costs for me before I ever even agreed to the service has made me a loyal customer forever!

    I reached out to several plumbing companies for quotes, and First Class Plumbing was priced right…read morefrom the start. I spoke with Ana and explained my plumbing issue, then emailed her a photo of the problem area. She quickly identified that it involved replacing my PRV, isolation valve, and irrigation valve. They provided a clear quote over the phone, scheduled the appointment within a few days, and completed the job seamlessly. Whitley arrived on time, was professional, courteous, and a pleasure to talk to. It was fun chatting football with him -- he comes from an impressive football family! His dad, Vili, was the University of Hawai'i football team's official Warrior mascot during the Colt Brennan era. Highly recommend this company for their fair pricing, excellent communication, and top-notch workmanship.

    Kawamotos Plumbing and Repair - Quick turnaround and good quality workmanship.

    Kawamotos Plumbing and Repair

    (88 reviews)

    Kawamoto's Plumbing and Repair is the kind of local business you wish every contractor would be…read more From the very first message, they were professional, friendly, and quick to respond. I received a clear, upfront quote without any hassle. The work itself was excellent--fast, clean, and done right the first time. Chad treated the property with respect, making sure everything was tidy before he left. He even came out on short notice over the weekend without price gouging, which says a lot about his integrity. It's easy to see why Kawamoto's has such a strong reputation. Since 2013, Chad has built a loyal following by combining reliable service with genuine care for each customer. That personal touch really sets him apart. Reliable, trustworthy, and fairly priced--Kawamoto's has earned my full trust. If you need plumbing repairs or maintenance, don't waste time shopping around. Call them first--you'll be glad you did!

    We have used Chad services extensively for both our personal home and a commercial property we…read moremanage, and in every instance, he has proven to be super reliable, absolutely professional, and incredibly fair with his pricing. He handles a comprehensive range of issues with equal skill. His work included everything from replacing old, damaged pipes to successfully clearing the most stubborn clogged drains. The best part? When we needed a new water heater, he didn't just replace the old unit--he recommended a hybrid water heater that has already started saving us a significant amount of money on our utility bills. This is a true professional committed to ethical, long-term solutions. Honestly, he is so good that we almost don't want to recommend him to anyone else, just so he doesn't get fully booked up and won't have time for us! But his professionalism deserves to be recognized. Look no further for a trustworthy and highly skilled plumber.

    A-1 Budget Plumbing - Paul Plumber

    A-1 Budget Plumbing

    (450 reviews)

    I had a leak from my toilet that needed to be fixed, and I'm glad I called A-1 Plumber. When I…read morecalled, my appointment was scheduled quickly and easily. My initial appointment window was between 12-5, but I received a call letting me know they were able to come a little earlier, which was a nice plus. Albert came out and fixed the issue right away. He was prompt, professional, and provided great service. I'd definitely use A-1 Plumber again.

    First, I want to make it clear that I am not trying to bash A-1 Budget Plumbing. I am a retired…read moresmall-business owner, and I simply want to share my experience so potential customers can make informed decisions and understand what they may be paying for. I have saved the emails, written estimate, text messages, and voicemails related to my experience, so I can support the statements in my Yelp review. Here is what happened from my perspective: I called A-1 and explained a straightforward plumbing project that I wanted completed. Based on that conversation, I understood that A-1 would come out and perform the described work at $150 per hour plus materials. Instead, someone came out to provide an estimate. I was charged $150 for the estimate, plus travel time, for a total of $235.60. No plumbing work was performed. The entire $235.60 charge was for the visit and estimate. To be fair, A-1 did later credit me the travel-time charge because that charge had not been disclosed to me beforehand. Because of the costly estimate they gave me, I did not go with them and paid $196.34 to get an estimate.

    HI Grade Plumbing - plumbing - Updated September 2026

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