This shop has great wines and quality cheeses that are hard to find anywhere else. With that said, having to write a negative review about a small business doesn't sit well, especially, since so many of them have closed because of the pandemic. However, the two older ladies that work here have a bias toward people who aren't Caucasian, and that needs to be addressed.
This isn't some rant about racism, this is a detailed write-up of what transpired at Vinhus, and you can decide for yourself if what I'm saying is an exaggeration.
I don't shop here often, but the times that I have, these ladies have shown their complete disdain for my presence, and I don't say that lightly. The first encounter happened when I was with my bf, who happens to be of Irish/German descent, and we took turns going in because we had a dog with us. Upon entering, he was immediately given a red carpet treatment and encouraged that he try all the different flavors. Less than two minutes later, I walked in and I couldn't even get a hello from them. There weren't other customers, and they made eye contact, but with zero acknowledgment. I walked up to the cheese counter and asked to sample the cheeses, but the lady with glasses was rolled her eyes at my request and became visibly annoyed. Her reaction towards me was appalling, and in turn, I lowered my standards momentarily and met her level of pettiness, and addressed her in the same tone. She slammed the cheese on the counter when she had to cut a piece which infuriated me further especially, since she offered my bf several samples, but didn't extend the same courtesy to me. She handed me samples of two different kinds of cheese, and when I asked to try another flavor she stated that I wouldn't like anything else in a condescending tone. I was livid, and it took everything in me not to call her out, but I kept my composure. I'm sure bringing it to her attention would've only fed into her ignorant perception regarding people of color.
During the checkout process, this woman continued to be ill-mannered. She saw me waiting for her at the cash register and circled the store touching items and pretending to adjust them. I watched her and nothing was adjusted. She finally looked over at me and rudely asked if I was ready since standing in front of the register for a while wasn't clear to her. Since my bf had already communicated which items he preferred, I reluctantly purchased the cheeses, wine, salami, crackers, and some sweets totaling $172. She answered the phone and proceeded to have a conversation instead of placing that person on hold while ringing me up. She then handed over the bag abruptly like she couldn't wait for me to leave the store like I was some peasant. She did this without so much as saying thank you or anything of that nature. Furthermore, as I was leaving a few customers walked in, and she greeted them warmly and was friendly to them. I hung around the doorway to observe their encounter, and the only obvious explanation is that they all appeared to be caucasian. This wasn't a figment of my imagination, and that distinction didn't go unnoticed.
I don't know if these women are owners or simply employees, but I hope this review makes people aware of what's happening here. As a small business owner myself, this shouldn't be happening in a tourist town. Bad days can happen to the best of us, but as adults, they should know better than to carry that mentality with them to a place of business. Customer service is what keeps your business alive and thriving, and sometimes that includes attending to customers of other ethnicities. These customers bring in revenue, and when you have staff that provides great customer service the result is loyal customers.
While I can't confirm if these women are owners, I find it ironic that they would have this outlook when this town, was founded by Danish settlers. On their website, it states that the owners come from a lineage of Danish immigrants, and America is a melting pot which is how the Danes settled here too. Having staff that treats customers differently from other customers is detrimental to your business. These ladies need to learn how to deal with their biases, prejudices, and high opinions of themselves.
Sadly, this wasn't my only experience in Solvang. For the most part, everyone is nice with a few shops that have workers that share this ignorant way of thinking. If this bothers you, don't support their business. Write an honest review about your experience and share it with others. Don't do it out of anger or retribution because then we become like these uninformed degenerates. read more