Lauren was amazing from start to finish. Esteban knew his…read morecars stuff. I arrived at 5pm and out by 7pm. Probably the smoothest transaction of buying a car ever. Thank you both for your exceptional service.

So grateful for the service guys! I was moving my kid into Cal when my car stopped detecting the…read morekey and wouldn't start. Crazy no prior warning like "battery low" or anything!?! AAA was going to tow me here, but my husband called and told me to touch the fob to the start switch. That worked and I drove to service. No appointment but in obvious distress, they immediately helped me. The gentleman tested a few things and then said he was confident it was the battery. They replaced it for $8 and I was quickly back on my way to move-in! I really, really appreciated the swift service on a busy Saturday!!

Jason the new service manager. Help me solve a simple problem. I left my gas cap looseread more

i had the best experience ever with the manager jason allen. what a professional. my wife was…read morealso impresswed

Helped a friend buy a 2026 Mazda CX30 yesterday as well as trading in her 2018 Civic LX…read more Process couldn't have been smoother with the help of Jet and Angel and the price paid was a great deal as was the price received for the trade in. This is the best Mazda dealer within 50 miles of Santa Rosa. Highly recommended.

HORRIBLE!!! First of all, I purchased a brand new 2026 Mazda 3 sedan preferred in February 2026. My…read moresales guy Sean was excellent. On March 13, 2026 (1 month later) my "engine malfunction light came on stating "Drive at moderate speeds...have the vehicle inspected by your dealer". Really??? I am a commuter and it's 6am! Pure disappointment and buyer's remorse. I was instructed to take car into nearest dealer.I had to find a dealer close to my job who informed me I needed a new thermostat--really????? Next, my fuel gauge was not communicating with the app. According to my gas gauge, I commuted 60 miles and it did not move. I took car back again. I tried to trade car in but but I would've taken an $8000 loss so I'm stuck with a car I hate and do not trust. I guess this is what happens when you go from a Honda to a Mazda....This was my wife's experience and we're not happy...

I started my search for a new car at Bay Area Auto Empire. There were several cars I was interested…read morein. John was very knowledgeable about cars. We test drove several. But I was concerned about buying the first car we looked at and wanted to do some comparison shopping. Which was a complete waste of my time. You wouldn't believe some of the dealerships I went to. All were overpriced. Some even had issues while we were test driving. Some looked like junk yards. John did say he had good pricing and I should have believed him. Instead I wasted days looking for inventory. The dealership is very clean which made us feel better about buying from him. He also let us take the car we decided on to get a pre purchase inspection. He gave us a fair pricing as we were on a budget. John also gave us a no pressure sale which made us feel even better about our purchase. I would definitely buy from this dealer again.

I liked John the owner! We really hit it off . I bought a Lexus RX 300 from him . There were…read morea few issues with this car but it all got resolved and ultimately fixed. Overall I was happy after things got sorted out. The car is 26 years old.

I had a really good experience at Mercedes-Benz of Oakland service center. This was actually my…read moreFIRST dealership service ever, so I especially appreciated how smooth and welcoming the experience was. Alejandro Rios was my service advisor, and he was amazing from start to finish. I brought my car in for a faulty EV charger, and Alejandro made the whole process easy. He gave me several next day appointment options, which made scheduling convenient, and I ended up taking a 7:45 AM (on a Thursday) appointment. Everything moved quickly, and I was done and out by 11 AM. What really stood out was the level of service. Alejandro arranged a loaner vehicle (that was arguably nicer than my car haha) for me even though I did not ask for one or necessarily need it, which I really appreciated. They also provided a digital video inspection before pickup, which was a nice touch and made the process feel transparent and thorough. On top of that, my car was washed before it was returned. Overall, I am very pleased with the experience. Alejandro provided excellent service, communication, and care, and I would definitely return to this dealership again.

UPDATE: Because apparently I needed ANOTHER reason to never purchase from or use this Mercedes-Benz…read moreservice department again and to warn others.... In 2024, I purchased all four brand NEW tires from this dealership or so i thought, as they had a deal for four new tires with a one year warranty. Fast forward almost two years later, I recently took my car to a tire shop for an alignment and was told I needed new tires. The employee looked at my tires, pointed out the DOT dates and basically said, "There's no way these are newer tires." Excuse me?!! That's when I learned the tires Mercedes sold and installed on my car in 2024 had two with 2019, one with 2021 and one with 2022 DOT dates, all four different DOT dates! So the "new" tires I purchased were already approximately FIVE YEARS OLD when they were put on my car. And no, this was never disclosed to me. Because seriously, who thinks they need to crawl around checking DOT dates when they're purchasing brand-new tires directly from a MERCEDES-BENZ dealership?! I certainly didn't. Well now you do! I later spoke with Mercedes-Benz of Walnut Creek about it and was told they would never sell a customer tires with DOT dates that old. They explained that even when tires are sitting unused, they're still aging and can deteriorate over time. I was told they wouldn't sell tires more than a couple years old, let alone tires that were already FIVE YEARS OLD. Had I been told in 2024, "Hey, just so you know, these 'new' tires were manufactured in 2019," would I have purchased them? ABSOLUTELY NOT. Finding this out only because an independent tire shop happened to point it out to me almost two years later makes the whole thing feel incredibly shady. How was I supposed to know that the "new" tires I was paying a Mercedes dealership for had already been sitting around for five years?! Between this and my previous experiences with this dealership, I'm DONE. I no longer trust them with my car or my money. There are plenty of other places to purchase and service a Mercedes, and Mercedes-Benz of Walnut Creek has shown me what the level of service SHOULD look like. Add this one to the already long list of reasons I personally will never purchase another vehicle from or use this dealership's service department again.

I cannot say enough good things about Reliable Car. From start to finish, the entire process was…read moresmooth, fast, and stress-free. They helped me get into a vehicle in less than two hours and worked hard to find a plan that fit my needs and budget. Not only did they secure me a great deal, but they also helped me get set up with a warranty and made sure I understood all of my options. The customer service was absolutely phenomenal--everyone was professional, friendly, and genuinely cared about helping me. I am incredibly grateful and thankful for the experience I had with this dealership. I highly recommend Reliable Car to anyone looking for a dependable vehicle and outstanding service. I would confidently recommend them to my closest family and friends!

So glad I IGNORED the reviews and bought my car here. The main thing I notice about all the bad…read morereviews is how none of them had a pre inspection done. Honestly, buyer beware if you don't. I had a couple cars inspected around the country before I landed on the car I bought here. It was as advertised (better actually). My experience with AJ was positive from start to finish, with excellent communication and fair negotiations. I would recommend you do your diligence for any car you buy. I flew in for my car and had no regrets. Would refer other savvy buyers as well.

Let me start with saying, I was once a HUGE Hyundai fan. My family has owned some 15 Hyundais over…read morethe years, however given my experiences with Hyundai as a Company and what I consider a lack of quality over the past few years, I cant see us ever purchasing another Hyundai. I would like to replace the current vehicles with another manufacture, but Hyundai vehicle resale/trade in value is terrible due to the level of quality and what is perceived by many of us Hyundai owners, as a lack of REAL Customer care at the corporation level With that being said, we do still own 5 Hyundais and this IS The place to have your Hyundai or KIA serviced. I have used several other dealers in the bay area and this is by far the best of the best. From the moment you walk in the door, you are treated like they value you and your business. Jordon and the entire team are Friendly, professional and make the time to listen and hear your concerns and needs. They do a complete inspection of the vehicle and give you a report when you pick up the vehicle. This is NOT a hard sell to get you to purchase more services and parts, although I am sure they would appreciate the additional business, but rather letting you know how your vehicle is performing and how to trey and ensure it is running at optimum condition. A few things they also do that is what I consider above and beyond. You can get a shuttle back home or to your place of business if the wait is too long as well as they will send a vehicle to pick you up when its ready. And when you arrive, not only are getting your vehicle back with the services done right, but it is also WASHED and VACUMMED. Hey now! As long as we own these Hyundai's, this is the dealership where I will have them serviced

If you want a certified pre-owned car with low miles for a decent price this is the place. They…read morehave a pretty big selection, and everyone we dealt with here was friendly, kind and upbeat. Despite the fact that they were short staffed the day we were here, everything went well. We had been looking for a car for about three weeks. I wish we had started here-we could have saved ourselves a bunch of stress.

I saw pictures of an MG-TC car on the Fantasy Junction FB page as an incoming vehicle and…read moreimmediately expressed interest. Was contacted right away and invited to visit their showroom to view the car. It was a 1949 model and looked beautiful; the staff let me view it from below confirming no corrosion though it carried East Coast license plates. The deal was made easily and respectfully and I'm the owner of two MG's now. Could not have been a more pleasant transaction. The car needed some mechanical work to the carburation and brakes which the seller made me aware of during our test drive and which were successfully addressed with the help of my trusty mechanic. Happy with everything about my Fantasy Junction experience!

Bruce is one of the finest people I've accidentally met. I actually ran into him on the street…read moreduring an Oakland layover and he and his dog struck up a conversation with me. He invited me to check out his cars. And I've been back about 6 times since. He knows you may or may not one day be a customer. And he doesn't care. He and his son treat everyone with the utmost respect and share their automotive archaeology and stories of their journey. One of these days I'll be able to nab a classic from him. And it sure won't be anyone else. Thanks Bruce. For being you.