Many times this place has come through on the order.
In the last year I've had excellent customer satisfaction with this place.
Last Friday a special order was placed with a Monday (next business day) assured item being ready for will call.
Come Monday I drive 25miles across town, which is also the exact opposite direction my job is located. So actually a 50mile round trip added to the 40mile trip I was going initially.
I receive a report that the trip was wasted. Why? Because the guy who took my order and payment wrote MINNEAPOLIS as the destining for pickup.
So I'm assured it will be redirected back to Madison Wisconsin.
Tuesday. I didn't drive to the place on Tuesday, I made a phone call. My wire is now in Milwaukee still, I was informed that instead of the wire being sent all the way, they would reissue the order FROM Milwaukee and send it west, 70miles right Madison. But someone again messed up.
Wednesday? Sure.
Nope. It still wasn't here yesterday. At least not in the morning. So another wasted day.
Finally it's Thursday and my wire is in my hands.
Not a word of apology or any kind of acknowledgment that it took literally a full week.
I'll of course allow myself to get over this irritation but it really does feel like I am a nothing of a customer. There are four other electrical suppliers on Madison's east side that have been doing business with, and one I only very recently became aware of on my western side of the city is gay I'll very likely establishing a business relationship with in the future. read more