Ace Hardware in Bay Creek might be small, but they somehow always have exactly what you need. From a random screw or plumbing fitting to a new shovel or light bulb, I'm constantly surprised at how well-stocked they are for the size of the store. Prices are great too -- often better than the big-box stores. The staff is always friendly and helpful, and it's clear they care about their customers. It has that old-school, neighborhood hardware store feel that's getting hard to find these days. The only thing to keep in mind is their hours -- it's a small operation, so sometimes they close early or aren't open when you expect. But don't let that stop you -- this place is absolutely worth planning your visit around. A true local gem and the kind of place that reminds you why shopping small matters! read more

What a great experience! Family, knowledgeable, delightful family run operation so different from the big box stores where you could never find exactly what you want or anyone to help you. These folks genuinely care and go out of their way to be nice. We will trade here in the future for all our hardware related needs. You can't go wrong here. read more

Always friendly and helpful stafff. Usually have what I need or can tell me where to get it.

I was helped by Sherry (owner) who was very helpful. She gave me a Veterans Discount. 10%. She is a very Knowledgeable hardware person. I would recommend them and shop local. You will not meet the owner at the Big Box Store. read more

The BEST hardware store in madison hands down! Sky and Sheri are always so nice and friendly. They are very knowledgeable and always are able to help me with all my needs and questions. I highly recommend this place! read more

This place is great ! i went in today with my daughter because we needed 4 tiny nails for a wall piece . The gentleman not only screwed the nails in but then told us it was on the house . He really didn't need to do this and we were so happy . This place is wonderful and i highly recommend shopping here for all your hardware needs. Lovely people and lovely helpful store read more

This place is amazing. It has everything you'd need for most small, around the house projects. The staff is absolutely incredible and always greet you and ask you if you need help finding anything. Definitely throws you back to the days before Home Depot and Lowe's shut these kinds of places down. read more

This True Value is my go-to hardware store. There are usually 3-4 young fellas working at this True Value. While they are fun lovin' guys, as soon as anyone walks in, they turn their attention to us customers. They don't bug people, but they are always ready at the first wave or nod. They never seemed bothered when I don't know what I'm doing. Example: Once, I went in near closing time. One guy helped me find some clamps for a project. Then I just kinda wandered around a bit. Then I asked if they had a card file--a wire brush to clean metal files. Not only did they know what a card file was, another guy handed it to me before I could finish asking for it. By the time I finished settling up, it was 20min past closing, which I didn't know. But they never rushed me. They even played with my 1 year old son, who was drooling all over their clean floor. Great place for all types of screws and fittings--most can be bought by the piece or custom quantities. Good selection of hand tools, plumbing parts, gardening things. If I ever need a single part for something, this is where I look first. If I don't know exactly what I need for a project, the fellas are good at listening to my half-baked plans and figuring out what I want to do. That skill is hard to find in any industry. Small store, but it always seems to have what I need. read more

They're closed Fridays! That makes no business sense. Go to Isthmus True Value instead. It's less than a mile away, with better selections. read more

Three times. That's my personal record for how many times I've been in this store on one Saturday. Good thing it's only a few blocks away! They pack a lot of stuff in this small-ish store, it's perfect for picking up that "oh-my-gosh-I'll-never-finish-this-project-without...." sort of item. I've almost always been able to find everything I need when I pop in. Their hours are pretty much daytime hours during the week (7am-5pm) and they close by 4pm on Saturdays. You better make a list of what you need for your weekend projects so you don't miss your chance because they're not open Sundays! Family-owned and it shows, the staff are always super-helpful and friendly. If you live in the neighborhood they'll even give you a near-neighbor discount! With all the development on Park St., I really hope this place sticks around. It's great! read more

Most knowledgeable hardware store in Madison for diy. Carpenter of 20 years, my go to store

Recently purchased a home in the neighborhood and have gone to Quality Hardware a handful of times since then. The staff is incredibly friendly, knowledgeable, and helpful, and I'm glad this little gem of a small business is so close by! read more

As a renter I have entered this store twice during some living-in-a-old-house emergencies. Both times I was greeted right away and someone found exactly what I needed. (and it WAS that I needed and it didn't cost something crazy) Also both times I was readily offered a neighborhood discount. The only disappointing thing is that they're not open on Sundays. Despite this -- this place definitely still earns 5 stars. read more

Young staff offer unbelievable customer service, always helpful from the moment I walk in, finding exactly what I need in a friendly manner, even carried road salt out to my car (I didn't ask for help), and modestly refused a tip. Talked me out of trying to buy something more expensive than I needed. Totally 180 experience from the megaplex hardware stores. Same each time I go. read more

Simply the best place to go for great service. They treat you right and are there to take care of you the moment you step through the door.

Just what a neighborhood hardware store ought to be. They carry a wide range of useful things, and the staff are incredible. The only downside is that they're not open on Sundays--so make sure you double check your Sunday-project shopping list on Saturday! read more

Excellent experience. Skyler greeted me as soon as I walked in and helped me find what I needed. I always enjoy coming to this store.

Love the 'feel' of this classic hardware store. Everything you would ever need atop creeky oak floors.

Location could be better parking wise, but I always manage to get a good spot. Helpful, good prices and they give a neighborhood discount for returning customers who live in the neighborhood. It's one of those -you name it, they got it kind of places with a second level downstairs that is it not obvious from the outside. Love to see the flowers outside when Spring comes that they sell, very reasonable too. Very accommodating about some returns I had to make also. read more

If you appreciate the worth of a real hardware store, this is the place to go. They might not have at hand every little widget you could find at a big box store, but the staff are friendly and eager to help you get your job done right. read more

I have been here a couple of times for the odd thing or two, and my fiance has been here to get materials for various building projects. The people here are awesome - they are knowledgeable and make you feel welcome without being pushy. Every time we walk in they greet us immediately and ask what we're looking for. They've always had what I needed, but when they didn't have what my fiance was looking for, they told him where he could get what he wanted, or for some less conventional projects gave him suggestions for alternative ways to do what he wanted to do. read more