At the initial install everything was great and we loved the final product. Not even two years…read morelater, the Blanco sink chipped at the bottom. When I went in, an older unpleasant gentleman that I spoke with said "what are you using a chainsaw". They said I would have to contact Blanco, which I did. Blanco said we should have been advised to use a metal grate to protect the finish on the sink. We were never told this. Blanco was very easy to deal with and they made it right by replacing the sink for free. However, Granite Shop was quite the opposite. They would not come to do this unless they had a job in the area, which took months. They also charged us for a reinstall in addition to us needing to get a plumber, again. They then damaged our newly refinished wood floors and accused us of lying about it, even though it was on our security cameras that nothing was placed on the floor when they were here. In fact, they removed our throw rug at the sink! I highly recommend them if you like a company that doesn't stand by the product they sell and accuse their customers of lying even with proof.

Working with GSoM was a really miserable experience. Avoid them at all costs…read more Countertops are an allowance item in my home build & I am responsible for selecting the vendor, making selections & paying for overages. Thus keeping track of the cost is important. Additionally, I AM ACTUALLY PAYNG the countertop vendor directly to offset overages with other allowances. Initially, GSoM seemed friendly, but as soon as I had questions about pricing - poof! Their helpfulness vanished faster than a magician's rabbit. It took me 4 emails of unanswered questions before they said they wouldn't share pricing with me. What this meant was a simple question about the price range for a leathered top required 4 emails with GSoM and then they emailed a full 3-page bid to my builder with separate line items for each question buried deep in the bid. It was so confusing. It was also a hassle. The builder's PM was OOO and it took me 5 days to get an email forwarded after my last question. It is absolutely ludicrous that the person writing the check (or using my CC) to pay for the countertops ENTIRELY with my own funds doesn't get the pricing shared with me directly. Imagine buying anything else and the seller doesn't tell you what it costs. Absolutely ludicrous. They are completely unaware of their cognitive dissonance, wrapped up in a little bubble where the customer is viewed as a "walking wallet" and if you don't play their games, you will get their power trips. GSoM tried to gaslight me by saying I was "dramatic" and "aggressive". Getting frustrated with their refusal to answer questions and expressing that constructively isn't dramatic. And wanting to know the price of something I'm paying for is not aggressive. When I expressed frustration, GSoM said "they'd love to work with me" but also tried to play divide and conquer with my builder by asking them if it was OK to refuse to share pricing, while simultaneously trying to preserve their relationship. Spoiler alert: It didn't work. I informed my builder that GSoM missed a golden opportunity to impress but chose the path of antagonization. I remind the builder of how great the other vendor is every day. I get that some buillders don't want customers to see pricing. You know what GSoM should do in those situations? Not share pricing. You know what they should do when it's an allowance and the customer has visbility to pricing? Share the pricing. You're a small business, not Home Depot, act like it and be flexible to each customer's needs. This is not about you. Speaking of them being a small business: their selection sucks, especialy when it comes to modern quartz selection. They have less than half the number of quartz compared to every other vendor I met with. I was able to get a great price on a beautiful MSI Calacatta Elysio in all of my bathrooms and an amazing Cambria on my island for less than GSoM was charging for very basic quartz. The upside to their hostility was that I got a much better deal at another vendor. I've built four homes and worked with so many wonderful local vendors. GSoM is, without a doubt, the worst. THE. WORST. This was a pure antagonistic power play. GSoM is the only 1 out of 9 allowance vendors on this project that wouldn't share pricing. They could have chosen to delight my builder's customer, but they chose to antagonize me. They'll do it to you. It's not worth the risk. GSoM also lies. He says they politely told me that they didn't want to work with me. Wrong. As I mentioned, when I got frustrated they sent me & my builder an email saying that they'd love to work with me. My builder asked me to try and work with GSoM, but they still didn't want to tell the person paying what the cost was. I truly don't understand their power trip, nor their lies. The only way to change GSoM's treatment is for consequences to happen, so that's why I'm posting this review. Walk, don't run, to a vendor that's not going to play power trip games with customers.

Many times this place has come through on the order. In the…read morelast year I've had excellent customer satisfaction with this place. Last Friday a special order was placed with a Monday (next business day) assured item being ready for will call. Come Monday I drive 25miles across town, which is also the exact opposite direction my job is located. So actually a 50mile round trip added to the 40mile trip I was going initially. I receive a report that the trip was wasted. Why? Because the guy who took my order and payment wrote MINNEAPOLIS as the destining for pickup. So I'm assured it will be redirected back to Madison Wisconsin. Tuesday. I didn't drive to the place on Tuesday, I made a phone call. My wire is now in Milwaukee still, I was informed that instead of the wire being sent all the way, they would reissue the order FROM Milwaukee and send it west, 70miles right Madison. But someone again messed up. Wednesday? Sure. Nope. It still wasn't here yesterday. At least not in the morning. So another wasted day. Finally it's Thursday and my wire is in my hands. Not a word of apology or any kind of acknowledgment that it took literally a full week. I'll of course allow myself to get over this irritation but it really does feel like I am a nothing of a customer. There are four other electrical suppliers on Madison's east side that have been doing business with, and one I only very recently became aware of on my western side of the city is gay I'll very likely establishing a business relationship with in the future.

They are honest and do quality work. I had them redo my kitchen, bathroom and finish my basement…read more They did an outstanding job! I couldn't be happier! They worked reasonably quickly; the only thing that seemed to slow them down was taking the time to make sure it wasn't shoddy work. Their prices were reasonable. I would highly recommend them to anyone.

I had a great experience renting a small demo hammer from these guys. They were friendly, helpful,…read moreit was a good value, and the tool worked excellent! I'll definitely be going back here (instead of the big box stores) if I need to rent tools again!

I needed a concrete core drill to put a new drain in my garage. A-Z RentAll was the only place I…read morecould find one. They made it easy to rent and return the drill. In fact, I finished sooner than expected, returned the drill much earlier than indicated, and found a credit on my charge card a few weeks later - totally unexpected!

Could easily reach 5 star rating if they were more responsive. It is a small family run business…read morebut it does take a few tries and sometimes days got them to return calls. Although, you cannot beat the price. $3k less than the other 2 installers we had bid the pro

I would not recommend American Fence to anyone. They had terrible communication and told us we were…read moregoing to have the fence attached with screws then used nails. We got quotes for a 5ft cedar fence with inch gaps from 4 fence places, and asked all of them if they used metal posts and screwed boards on, so we'd get a great fence that lasts. Jim said they did (or we would have skipped him) and had a lower price than the other fence places that used metal posts and screws. We put down a deposit and don't hear anything for 2 months. Texts and emails took up to a week to get responses through the process. Then Jim showed up out of the blue to ask if they could start building tomorrow (we were waiting on a survey report, so no) So he said he'd come back next week. Next week, got a text at 7:20am that they'd be there in 10 minutes (luckily I woke up early that day!) The crew was great though, and finished the fence in 2 days, however used nails because they claimed screws would take too long and cost too much. I went out and added 2 screws per board in a couple hours for about $50. While doing this, I found about 10 boards that were missing at least one nail. I also found a large number of boards with nails that were overdriven, some driven straight through the board and not attaching them at all. One board had both bottom nails overdriven, so our dog could have pushed his way out. My dad (carpenter for 30 years) said it was pretty shoddy work and agreed with adding screws to actually secure it. I took down their sign on the fence so anyone has to ask me who did it and I can warn them. Overall, find somewhere else. Neighbors have said it looks really nice (and it does!) but I've warned them all to avoid American. Even if you have to pay a bit more, get a fence that will actually last from someone else.

Very good service and price for a somewhat labor-intesive job. Jim Philbrick was very quick to…read morerespond to a request for a bid. He arrived promptly and gave an estimate within 24 hours. Fairly priced. I scheduled for services and he arrived promptly. This is a two day job. Must allow first layer of paint /paint chips drive before applying polyurea coating. Had my single car garage floor sanded down and a polyurea coating applied. The end result is a showroom floor that is going to be flake free for years to come. Work comes with a 15 year warranty. Jim has been doing this work for many years - very skilled.

Professional, timely, and creative - Jim provided straight feedback on recommendations for flake…read moreand application. Jim stands behind his work which is another reason why I went with him. I am a happy customer and will be using Jim for other shop projects.

I'm a landlord and have done business with Bisbee for thirty years. A few weeks ago they tore out…read moreancient carpet in one of my units, repaired the oak floors, reinstalled the oak trim and refinished everything in a 1924 six unit of mine. The work quality was excellent and they worked quickly and around the tenants. I can highly recommend both their carpet and refinishing service as fast and efficient.

Great communication. Great to get info from them and talk about pricing. Now if you are looking to…read morehave carpet installed please do your self a favor and look elsewhere where or just hire a painter as well Because you will need one after their carelessness to peoples homes. Had Bisbee install carpet in our basement and they enjoyed themselves in scratching all corners that are extruding to be scuffed up past texture primer and coats of paint some is to be expected in carpet install but every single corner. Come on! And then to say oh it was on your contract it would happen no where on the contract does it state this it states woodwork not drywalls. Then offer only gift cards as a solution. You think I would have them come back for more work not a chance.

I felt the estimate i got for my very small project was way over priced. They also don't give…read moreveterans discount. That was disappointing Maybe they work out for someone but not us.

We have 3 large dogs and the 6 foot high chain link is very nice. They were running a few weeks…read morebehind schedule, but they did get the job done and the quality was worth the short wait.