Needed some materials for a historic house remodel. Found what we needed & more. Some pieces too…read morelarge to fit our car so they held it for a week so we could come bank with our truck.

What a fun little spot to check out!!…read more A friend and I stopped in this weekend to take a look around. She is planning a project that she would like some reclaimed wood for. As far as wood goes, they have so much to choose from! It's a DIY gold mine! I could see myself using SO MUCH of the cool stuff they have in there. The part I really enjoyed, though, was the upstairs. It was filled with antiques, odds and ends, vintage housewares - just a bunch of really neat stuff! I wish I had more projects for some of the stuff I saw! I definitely recommend stopping by here, even if you don't have any projects in mind. Really awesome stuff, and the staff was super awesome too! We had never been in, so the first person we saw greeted us and told us where we could find everything, depending on what we were looking for. I thought that was really nice.

A simple door order turned into 6 months of unreturned phone calls, excuses, lies and blaming…read moreeveryone else but themselves. They fired the first guy we dealt with, and everyone else we talked to thereafter was just as incompetent, but with less personality. I understand delays but nobody there had the time to call or update us whenever there was an unexpected delay (which happend 3 times I think, I lost track). The doors sat in their warehouse for a good month after coming in, then after I called to see what was going on we waited another 6 weeks while they figured out how to paint them. Week 7, I heard nothing, so I called again: "Our trucks were 'down', it will be another 1, maybe 2 weeks before they can be painted", so I called on week 3 after hearing nothing, again, and they were finally done! The only person worth receiving the money I spent on the doors is the delivery guy, Bobby, who showed up unexpectidly because Harvey couldn't be bothered with confirming a delivery time. Not only did Bobby wait until I returned home from dropping my kids off at school, but he delivered the doors in the rain. Shout out to Bobby; give that guy a raise. Best part: we had to calculate the correct amount for the paint and paint labor refund for them. They couldn't even figure that out- I'm sure they'll blame that on the guy they fired though like everything else.

I own a house in the Madison area and I had a window crack recently. The window repair companies I…read morecalled said I needed to know the brand of the windows before they could move forward. I found that WBS supplied the materials to build this house and contacted them. Leroy at WBS went above and beyond to help me figure this out. He gathered my information and he stayed in touch with me throughout the lengthy process to get in touch with the rep etc. He even called to let me know that he was on it even though we might be waiting a while. He was always polite and answered all my questions which I appreciated as someone going through this for the first time. If this is how they treat people who don't do direct business with them, then they must take care of of their customers even better.

Counters installed 6 months ago but one small piece was missed. Still waiting. They are slow to…read morerespond to emails and calls. Ready to go get that piece and install it myself. Avoid at all costs. Not reliable.

Do you find yourself running around in Mass confusion when tackling home projects, hectic home…read moreimprovement stores with spotty knowledge? Marling deals with jobbers and they know what the pros like! They seem to have the time and patience to help you make decisions on your choices. A peace of mind for me!

This place has always been the most friendly, helpful establishment. I recently had the worst…read moreexperience talking with Ace corporate customer service, where they refused to help even after admitting they were wrong. They even hung up on me. I talked with this local Ace hardware, and they bent over backward to help. Always shop local!

Been coming here 25 years. It's one of the places I feel comfortable and enjoy the atmosphere…read more They have bailed me out of jams numerous times. We've bought mowers, blowers, barbecues etc. because it's easier and staff are so helpful. Prices and the rewards club are at par with the big box stores. If you peruse the aisles, you'd be amazed how many items they have that you wouldn't think they would have.

Excellent Customer Service, Roger was very professional and understanding on our building needs. He…read moreknew exactly what products we needed and assisted us with our order. The delivery team was also fantastic. Rick was very accommodating and went out of his way to make sure we had everything we needed. He and John delivered our products in a timely manner. Credit to your company. You have earned loyal customers.

Had a great experience selecting a vanity cabinet and uniquely-sized matching linen closet…read moredoor/frame, plus granite countertop for a bathroom remodel. We were in a bit of a time crunch, and wanting a less common gray stain for color. Meaghan was awesome to help me find a good quality, timely and affordable option. We checked several SE WI cabinet places and she was able to get us a cabinet with all the quality features in 4 weeks -- solidly 2 weeks earlier, at less cost.

Great small town feel with knowledgeable staff. Prices are competitive with the big box stores…read morewithout the 20 year olds hiding behind boxes when you have a question.

From the owner: Top Notch Building Supply is located in Northern Illinois, between Rockford and Freeport, with a…read morefull service lumberyard that is focused on customer service. Our sales staff has an average of 20 years of industry experience. We work closely with home owners and contractors alike to get the project done right.

Excellent customer service! I was looking for a large size foam rod, usually used for filling gaps…read moreprior to sealing or caulking. Not typically a stocked item and I had only found it online with prohibitive shipping costs. I prefer to buy local so I called Hatch. The man on the phone was knowledgeable, knew what I was after, took my number and said he'd get back to me. Not a half hour later, he called me with a competitive price. I asked about shipping costs for the quantity I needed. He had to check but he called me back, again less than half an hour, with a quote that with a huge reduction in shipping to their Madison location. That level of service is refreshing these days. They have my business. Try them, they'll have yours too.

My go to store for most of my home needs. friendly and helpful staff, decent prices. About 2 miles…read morefrom my home make it the most convenient. I do shop around before going to the stores. I have the Menards credit card that pays me back. Very satisfied.

Good Service. They have change the floor plan around since…read moreI last entered. Star deduction for the ONLINE PICKUP is in the bank of the store and workers don't address ya while standing and looking for anyone to complete the pickup order. Close enough to the beltline and 11% back days are always a win.

We undertook a large remodel project that included a new roof, windows, siding, and gutters than…read moreran from July-November. This two-star rating does not reflect the quality of work performed by the individual sub-contracted companies, which final product was satisfactory after timely repairs. The low rating is due to a significant lack of communication with Ridge Top, and unfinished work. Sub-contracted crews showed up on-site unannounced or changed their work schedule without notice from Ridge Top. We were informed we did not need to be home on days only outdoor projects would be completed, and yet crews were ringing the doorbell asking for instructions about installation that was not provided to them by Ridge Top (window orientation, down spout locations, etc). This interfered with work-from-home meetings. During siding work, the doorbell circuit was closed by poor nail placement causing it to run continuously. This resulted in both the door bell and transformer to become overheated and melt the bell chime cover inside the house. This was replaced by an electrician in a timely manner. Significant work-site debris was left in the yard, and Ridge Top's project managers shared our alarm at the final walk through. Together, we picked up roofing brackets, pail-full of nails we have collected with our own magnet, trimmed pieces of fascia/soffit/siding, and whole shingles. When we signed with Ridge Top we specifically asked, and were assured, that the new window trim would match the existing size, eliminating the need for additional significant drywall and paint repair. After 2 separate measurement appointments before installation, the finished trim installed on 13 windows was significantly smaller. We raised this concern during installation and at multiple walkthroughs, but it was repeatedly ignored. At the final walkthrough, Ridge Top acknowledged the extensive repairs required to both drywall and painting, and offered to provide compensation if we could get a quote from our own painter. Unfortunately, 2 weeks after the quote was shared with Ridge Top and multiple un-returned phone calls, they reversed this decision citing generic contract terms. This situation would not have been an issue had Ridge Top honored their initial assurance of minimal repairs or addressed the problem promptly. Instead, the lack of transparency and follow-through has resulted in unnecessary additional expenses and frustration.

After fighting for six months with my insurance company to pay for a new roof due to hail damage, I…read morethought the worst was over with. Little did I know..! They not only charged two grand over the price quoted, they filed a lien on the property even though they knew I was in the process of taking out a bank loan to pay for it. This was after they had already received eleven thousand dollars (almost all that was due). Ironically, they're filing of the lien might be the the thing that sinks the loan, as it is a HELOC. Greedy, greedy company. As for the quality of the work, I am pretty sure I didn't get my money's worth. There are items on the invoice that I am certain they didn't do because Jeff, the guy in charge told me they weren't going to do, but he told me he would be billing insurance for anyway. They got it all done within a single day with a bunch of guys who didn't speak English. Their sign will be going in the garbage today.