Staff was very helpful and listened to my specific job before making recommendations. When I…read morestopped by several days later they remembered me and the job I was trying to do. They were very friendly and helpful.

We were looking for specific metric screws and went here on recommendation form menards. Went in…read moreand they were nice and told us it'd be 98 cents a screw. Cool..... I ordered 8 and was ok with a day wait since I rather shop local when possible. My father ran to get them today and they charged him $18. Apparently there's a shipping charge that they didn't tell me about. Shady much? I should have just ordered 15 on amazon for $10. I would not recommend going here.

I was so impressed by their customer service and was so happy with the pricing and finished…read moreproduct. I would never go elsewhere! They repaired an antique glass cabinet for me that my dog broke-- it's good as new. Super fast as well.

We recently had a shower door installed and could not be happier with the experience. From Tammy…read morewho patiently answered my numerous questions to John who gave great advice and did a super job on the installation. We will definitely be using again. I highly recommend!

A simple door order turned into 6 months of unreturned phone calls, excuses, lies and blaming…read moreeveryone else but themselves. They fired the first guy we dealt with, and everyone else we talked to thereafter was just as incompetent, but with less personality. I understand delays but nobody there had the time to call or update us whenever there was an unexpected delay (which happend 3 times I think, I lost track). The doors sat in their warehouse for a good month after coming in, then after I called to see what was going on we waited another 6 weeks while they figured out how to paint them. Week 7, I heard nothing, so I called again: "Our trucks were 'down', it will be another 1, maybe 2 weeks before they can be painted", so I called on week 3 after hearing nothing, again, and they were finally done! The only person worth receiving the money I spent on the doors is the delivery guy, Bobby, who showed up unexpectidly because Harvey couldn't be bothered with confirming a delivery time. Not only did Bobby wait until I returned home from dropping my kids off at school, but he delivered the doors in the rain. Shout out to Bobby; give that guy a raise. Best part: we had to calculate the correct amount for the paint and paint labor refund for them. They couldn't even figure that out- I'm sure they'll blame that on the guy they fired though like everything else.

I own a house in the Madison area and I had a window crack recently. The window repair companies I…read morecalled said I needed to know the brand of the windows before they could move forward. I found that WBS supplied the materials to build this house and contacted them. Leroy at WBS went above and beyond to help me figure this out. He gathered my information and he stayed in touch with me throughout the lengthy process to get in touch with the rep etc. He even called to let me know that he was on it even though we might be waiting a while. He was always polite and answered all my questions which I appreciated as someone going through this for the first time. If this is how they treat people who don't do direct business with them, then they must take care of of their customers even better.

Reclaimed mystical and haunted artifacts from accross Wisconsin that will pester your relatives…read morefrom beyond the grave with friendly reminders to 'get milk on the way home' and 'close the door, where ya raised in a barn?' I called an exorcist from Waukesha after taking a haunted clown oil painting from this place. He suggested I should have some Vikings fans over. Most reasonable Wisconsin ghosts vacate within a few minutes. Sure enough...the ghost left. Does anyone know how to exercise these Vikings fans from my Mother's basement now? No but seriously...cool shit by great folks.

Needed some materials for a historic house remodel. Found what we needed & more. Some pieces too…read morelarge to fit our car so they held it for a week so we could come bank with our truck.

You need gravel? How about some concrete pavers? Fine, you only want mulch... makes sense to me,…read moreI've shoveled enough gravel over the past few weeks to remind me over and over again that I am a truly pathetic manual laborer. Regardless, I've sure spent a lot of time here lately, gathering supplies for various home improvement projects. You can pick up your supplies or have them delivered (for a fee). Weekends get busy so it's bests to plan ahead and get your order in early so you can get the delivery time you want! Also, they're not open Sundays so be sure to get what you need for the weekend on Friday/Saturday or you're going to be twiddling your thumbs on Sunday when you run out of something. The delivery trucks can usually hold two different items (i.e., dirt and mulch, gravel and sand) and only a certain amount of weight of each. Again, planning ahead can help you figure out how to be as efficient as possible. You also can pick up your gravel (or whatever you need) if you have a truck, be prepared to drive yourself onto the scale get weighed before and after so they know how much to charge you after a backhoe fills your truck up! We filled our raised bed garden with their 50/50 blend (dirt & compost) and our tomato plants are currently about 5ft high and look like a tomato forest. I'm not sure what's in that stuff but it sure seems to be working! The customer service here is pretty matter of fact, which I appreciate. We were overcharged for one item (cashier seemed to have incorrectly entered our scale weight and we didn't realize it until we got home). When I called later they didn't give me any problem at all, just worked with me to quickly figure out the actual amount of gravel we'd gotten and promptly issued a refund. Overall, the prices seem fair and there are plenty of choices no matter what your project! (landscape, stone, masonry, granite, etc.)

The good: prices are reasonable and they had what we were looking for for our patio project. Also,…read morethey gave us a discount to make up for their first mistake. That leads me to the bad: we went to their yard and found the rock we wanted. We placed an order for the rock that was in that specific bin. They delivered us the wrong rock, apparently because their drivers put the rock we liked in the wrong bin. So they gave us a discount (not free) on a delivery of the right stuff. The delivery driver proceeded to dump the right stuff ON TOP of the wrong stuff while we weren't home. So we had the pleasure of both separating the right grave from the wrong gravel, and had to find a use for the wrong stuff that we partially paid for. Good rock. Poor handling of logistics. Will probably come here as a last resort in the future unfortunately.

Counters installed 6 months ago but one small piece was missed. Still waiting. They are slow to…read morerespond to emails and calls. Ready to go get that piece and install it myself. Avoid at all costs. Not reliable.

Do you find yourself running around in Mass confusion when tackling home projects, hectic home…read moreimprovement stores with spotty knowledge? Marling deals with jobbers and they know what the pros like! They seem to have the time and patience to help you make decisions on your choices. A peace of mind for me!