My husband and I have ordered take out from Viet Rice many times. Their fried rice and egg noodles have been amazing in the past. We recently had an unfortunate situation that arose due to our order being made incorrectly and then receiving poor service in response to the issue. We realized part of our order was incorrect upon returning home. We also realized what we thought we ordered was not what we received. The menu item images on the online ordering system are not the same as the paper menu, thus leading to confusion. Some of menu item images on the online ordering system are not like what you actually receive. This may be due to generic images being used? An example being the egg noodles image now shows up as a plate of stroganoff type noodles. We returned back to the restaurant to have the menu item corrected/remade, because the biggest problem was the fact that the item was made with tofu and we asked for no tofu. We were met with poor customer service from an older and what seemed like irritable woman, about the mistake that was made. We were told the order could be remade but we would only receive half the portion we originally ordered due to the fact that the dry noodles from the original order could not be returned back in the original state they were picked up in. In the original order, the noodles came separate from the sauce/veggies. As advised, upon preparing to eat the dish, we placed the sauce onto all the noodles, and then realized it had tofu in it, thus the dry noodles became soaked in the sauce and condensed down. The female employee then argued with us about the situation. She did then offer a refund as a different option, but we were again told we would only receive a portion of it, again, due to the fact that the extra noodles we originally ordered had been added to the original orders sauce, which was food we did not eat due to it being incorrect. We had brought the original order back in the original container to show the staff as proof it was wrong and contained all the noodles, including the extra ones she was fixated on. We also provided the original receipt that stated "no tofu" on the noodle item and "extra noodles" for $6. The female employee scoffed at us and then asked her younger male employee to give us cash back as a refund, but it was 6 dollars short. We pushed for the additional money we were owed for the extra noodles and the female employee rudely yelled "fine, give them the 6 dollars." All in all, we were not given the exact amount we originally paid, just a close estimate. This situation left us feeling very confused and unheard. The way the situation was handled was almost shocking due to the level of emotional reactivity the female employee had towards us, when all we wanted was the order corrected. She may have possibly thought we were lying about the extra noodles, or trying to pull a fast one on her? Not sure, but we were patient and kind for the duration, despite the rude behavior on the company's end. Sadly, we will not be returning to this establishment. This way of handling order mistakes they make is not appropriate nor ethical. read more