My husbands PS5 was getting stuck on a black screen after saying it would restart after "repairing console storage". We went to geeksquad first, which apparently no longer sends out consoles to Sony for repair. And then we went to GameStop, where we were told that they do not do repairs either. But the workers at GameStop highly recommended Videomen. That is how we came to know about this location. I came to Videomen with my husband after calling and explaining the issue that we were having with my husbands ps5 slim. My husbands first impression was very pessimistic, simply because the location looks like it hasn't been updated in years. We went in and met Tai. Tai is the only one working in the store. I believe it is his location. He explained he would try his best to fix the issue, and quoted us a price for the repair. He said if he wasn't able to fix the console, he would only charge $25 for his time, which we found very reasonable. Tai told us to give him a call in hour for a report on his progress. We left and my husband was still very doubtful, saying the store was empty, and outdated. I told my husband that it looked like Tai and the Videomen location had been there for more than 20 years, working to repair electronics. I told him, I put my faith in him much more than a kid working part time in a newer store. After an hour we called again at 5:00pm, well past the store closing time. But Tai answered the phone to let us know that he was still working to solve the issue and would need more time. We understood and agreed to give him another call back in an hour. Tai ended up giving us a call around 6:00pm letting us know the console was up and running perfectly again! He asked if we wanted to pick up tonight or tomorrow. I let Tai know we were about 25 minutes according to GPS and he agreed to wait for us to pick the console up from his store. When we arrived Tai was very communicative. He connected the ps5 for a monitor to show us that the console was up and running smoothly before he explained all he had done to repair the console, and the likely reason it failed to work in the first place. He told us he let the console run for about 45 minutes to make sure the issue didn't arise again. And literally explained everything we needed to know to prevent the issue from ever happening again. Now, My husband is in a much better mood since we have received the working PS5 back from Tai. And we 100% recommend him to anyone and everyone in need of an electronic repair. I definitely recommend calling beforehand to speak to Tai, verifying that he will be in the store. And to communicate the item you need repaired plus the issues you are having with it. It's very rare to see a mom and pop shop still standing, and I am happy I was able to support this gem in my community. We will definitely return for any future repairs our family may need, And will proudly refer Tai at Videomen to anyone looking to repair their gaming console. read more

AVOID!!! I came in to get my ps2's laser cleaned. It stoped reading compact disc recently and it the laser needed to be cleaned. First mistake was when he told me that he doesn't give receipts and that he has my name number. He later called and told me me he couldn't get any disc to read after cleaning it (I had just been playing kingdom hearts 2 literally an hour before going to his run down pos shop). He explained I should just get a new ps2 from Amazon and that the laser is completely broken. I tried to play when I came back home just for the ps2 not to work and read any of my games from my library. Dude charged me money just to break my console that I had since 2003. What a joke of a business and terrible customer service. Who gets bothered when a customer ask for a receipt of service. I can see why dude is a quack. read more

AVOID this business. First red flag: the storefront looked abandoned, like it had been through an earthquake. I should have walked out immediately, but I didn't--and that mistake cost me. My PS5 fan connector broke and needed to be re-soldered to the motherboard. The owner said he'd diagnose it for $30 and let me know if he could fix it. A few hours later, he called back and told me he had already "fixed" the console--but now the fan would be "a little louder." Huge red flag. Any professional would update the customer and get approval before moving forward with an unorthodox repair. While my PlayStation technically works, the fan now runs at full speed and sounds like a vacuum cleaner--unbearably loud. With how hard the fan is spinning, I seriously doubt the console's longevity. When I called to ask for an explanation, I got a vague half-answer and was told to "just turn up the TV volume" to drown out the noise. Absolutely ridiculous advice. I've attached a photo and video for proof. Curious about what was done, I opened the console and found a sloppy, makeshift repair and a note taped inside in Sharpie that read "do not open." Unbelievable. On top of that, I'm pretty sure they deleted a save file from a game I had poured hundreds of hours into. For the record, I'm not a "Karen." I support small businesses that do quality work and communicate honestly. But if a repair can't be done without major tradeoffs, tell me upfront so I can make my own decision. Avoid this place. Find a reputable electronics repair shop instead. Edit: If you want a preview of the kind of person you'll be dealing with, read the owner's response to negative reviews--full of name-calling, excuses, and petty deflection. read more

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I went to ask a couple questions and the guy there was rude af. All I wanted to do is clean and replace the capacitors on my original Xbox. This dude had the audacity to tell me why do u want to do that l, cuz I have the money to do that and actually care about my original Xbox. Sucks because 2 people recommended me to this place but nvm that guy was a rude jerk, bum can't even work on a Xbox because it's too old like bro that's your job read more

I've had a disappointing experience here at Videomen and have been holding off on writing my review until now. I took my childhood Nintendo DS Lite to Videomen to get the top screen fixed as it was broken. I've been waiting for years to get the screen fixed and was excited to finally see it happen. When I came to pickup my DS, I noticed there was a popped pixel on the new screen. I told the guy who was working there who I think is the owner that there is a popped pixel and if he could install a new screen. He said he couldn't do that and all replacement screens have popped pixels. I ended up paying and still have a defective screen. I would never come back here or recommend this place to anyone. read more

Honest, reliable, great service. This time I brought my switch in to get the fan replaced. When it comes to any kind of electronic device repair, I highly recommend Videoman to all my friends. But a tip, always call first or text the number on the door and arrange for the price and a time to visit. He's a cash only business, so make sure to have cash on hand. There's something about someone who's been doing this for a really long time. Where I could probably do these repairs myself and it would take several hours and I could end up making it worse. Where if I bring my electronics to Videoman, I know it's gonna get fixed . read more

Videomen - Across the street from Family Dollar store - Mobile Phone Repair Near Me - Van Nuys, California

I recommend this place for anybody having trouble with PS5 HDMI slot!! Was very helpful and for a great price as well! I'm happy with his service. read more

A month ago I took my Xbox 360 slim for a check after having it for 12 years and it finally got a red ring of death, it took him repair my console for 30-45 minutes and it worked perfectly well and I only paid 70$. So if you guys have a new or old generation of console I recommend you guys to check this place out. read more

Nothing more annoying than showing up to a closed shop after calling beforehand. I wasted gas and time and when I called the man said "oh I just left". Then change your store hours. You close at 4 not 5:30 Update: the owner just commented saying sorry he left for an emergency but you clearly said you left for the day and asked if I could come back tomorrow. Sorry excuse for poor business management read more

Videomen - Mobile Phone Repair Near Me - Van Nuys, California

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needed to fix my Nintendo Switch OLED controller and service men knew exactly what to do. paid $65 dollars compared to $140 if i sent it into nintendo themselves. perfect deal and good business read more

He fixed my series X. Had trouble playing games like DBD and Split Fiction so i brought it to a professional. Definitely a reliable guy to get your electronics fixed. read more

The repairman did an outstanding job. He charged me a fair price and made sure everything was fixed properly. I brought in my son's Switch controllers, which Nintendo repairs hadn't fixed, but this repair shop got them working perfectly. Now my son is thrilled with his working controllers. I highly recommend their service read more

Everything was great! Fixed my nephews PS5. Great price and very knowledgeable Overall great experience read more

I called about my PS5 overheating and the owner ended up helping me out. He told me to bring it within the hour and once I got there he jumped right to work. He was able to diagnose the issue with my PS5 right away. I left the console with him and within 30 minutes he was done. He replaced the heat sink and Liquid Metal and now it works like a charm. The Great service and quick repair. Just make sure you call they day of and before you head over. read more

They should remove their ad that they sell video games on here because I called and he was just plain rude.. and before I could even finish asking for the game I'm looking for he just interrupted me and I'm not selling I'm not selling and hung up. read more

Great find!!! Highly recommend if any of your game equipment goes down. Found out this place through here on Yelp and the reviews are spot on!!!! Brought in my kids Nintendo OLED switch. The left controller was not working, it was diagnosed, and repaired for a great price. I will be returning here in the future, Tye is the owner and he knows what he's doing! Great turnaround, under 2 hrs!! Don't hesitate to bring your business here. I read the previous reviews and they were great. I'm going to add onto them. Steve. read more

I wouldn't recommend going the person who was trying to help was ruined and giving attitude. looks dirty and not organized at all I wouldn't recommend this place if I could give it a 0 I would. read more

10/10 I got my ps5 fixed today and it only took 30 minutes it was a hdmi problem but now it's working like brand new when Other repair shops said they could not fix the issue. read more

Ty was good. He got my son's PS5 fixed in 1 hour and he had the lowest prices in town.

I called previous to showing up. Had my ps4 pro clean same day and good price. Highly recommend for anyone that needs a repair or cleaning. read more

Oh gosh. This place was a LIFE SAVER!!!!! The gentleman working there is amazing!! My PS4 that I have had since it was released finally decided to have it's first issue. It began over heating within minutes and I knew right away... I said, "It's the m*therf*cking fan, isn't it?" And while I have fixed my own game systems before, I had the day from HELL and did NOT have the patience to do so. So, my grumpy ass immediately began to search for anyone who could repair my sweet, malfunctioning baby. I could not lose this system (it has PT on it!! And those who know, know how rare that is these days!). I came across this store and the guy who helped me was kind enough to squeeze in my repair at an hour until close! What a CHAMP!!! Thank you sir. But it gets better... I'm sitting here, smiling but gritting my teeth silently because I'm certain that after repairs, I basically would be better off just buying a new PS4 (or you know, the PS5 which is about as easy to get these days as the Ark of the Covenant but I digress...). He says, "It'll be $50, is that okay?" WHAAT? WHAT? Heck yeah! But I don't consider myself overly dumb so...I anticipated that once he figured out what the issue was (AND I WAS RIGHT IT WAS THE M*THERF*CKING FAN) that's when the price would jump epically. Wrong again! Dude said, "It's the fan! So that will bump up the cost and... bring your total to...$80" Floored. TAKE MY MONEY NOW SIR. This place is absolutely the best for repair and now my baby is silent as Silent Hill! (Don't you dare refute me on that reference). I'm over joyed and I am now having visions of going back over and hugging this man and crying tears of joy so he understands what this meant to me but COVID is a thing these days so... I'll restrain myself. Great service, gentleman working here is super decent and friendly and knows his stuff. Thank you times a bajillion sir! Highly recommend your store! You are the BEST!! PS... park in the 99 cent store parking lot and it is directly opposite side! read more

Videomen - Store front! - Mobile Phone Repair Near Me - Van Nuys, California

So glad to have tried them! Tony fixed my husbands Xbox series X on the same day . Thank you for providing me excellent service and communication through it all . Give them a try!!! read more

This place was great. He fixed my broken HDMI port on my PS5 within a couple hours. Price was reasonable too. Would definitely recommend! read more

I am very happy. He had fixed my Xbox for $150.00 for the replacement of my hard drive. I thought the fan went bad, but it was my Xbox hard drive that had went bad. He is honest and his price is very reasonable, versus buying another machine. Thank you read more

Ty knows what's up with these consoles. Fixed by fault disc drive and laser and PS3 was running smoothly as ever.

I recommend this place!!! The owner knows his work, And fast service. The best service in the valley. read more

Videomen - Mobile Phone Repair Near Me - Van Nuys, California

I pulled out the power supply cable from the motherboard of a PS4 PRO and caused some serious damage. I asked around to many different repair shops but not many do this type of repair as it requires micro soldering. First place I checked was Northridgefix but they quoted $195 to fix. Thankfully, I kept doing some research and Videomen came up on a Google search. I went to Videomen and they fixed my issue in less than 2 hours for just $90! I was impressed by how quickly my issue fixed with a low price. I recommend going to Videomen for quick and intricate repairs at a low price. read more

Ty helped me out with my PS5 repair for a reasonable price. I dropped it off and he called within a couple hours after fixing it for pick up. He even cleaned the PS5 and gave clear instruction moving forward on maintenance. read more

Came here after my ps3 shut down & wouldn't start back up. I didn't have the YLOD (yellow light of doom) that most people who's ps3 won't start back up but it did have a blinking red light. Explain what was wrong with it, & the guy told me this issue he's able to fix 90% of the time & that he'd be done in about 2 hours. Came back & it's working just as good as before, he told me my system had over heated (I take it that was one too many times cause its over heated before & would be able to start back up) For issues like that the price is around $55.00 for the basic model. If it cant be fixed it's 20 but for the work/labor to check it out & that rolls into the cost for the repair. This place is worth checking out if your system is having a problem. They also did iPod/phone repairs read more

Videomen - Mobile Phone Repair Near Me - Van Nuys, California

Outstanding!!! Great customer service, very reasonable pricing and the owner is super knowledgable. My PS3 suddenly stopped working. I took it to a local store where I was told it was unrepairable. I found Videomen on Yelp and took my PS3 to their store and see if anything could be done to repair it. The owner was able to repair it within 2 hours. Super honest guy and very humble. Definitely recommended. read more

Needed my HDMI port replaced on my PS5. Was very prompt to my inquiry about services on yelp. Went in the next day for the repair. The job was completed in under 2 hours, and at a reasonable price. Will use his services in the future. read more

I'm very grateful that Ty fixed my Xbox. He was affordable and extremely fast on the repair. Thank you Ty. I will be happy to use you for any repairs that I might need in the future. God bless. Sincerely, Chad read more

Ty fixed my PS5 HDMI port so quickly you could swear the guy was a machine... He was done in about an HOUR and charged $95 for his service. Real knowledgeable and recommended that I get a new HDMI cable while I was at it and to throw my old one away - I bought one off him for $10 for a 6ft cable which was a really good price in my opinion compared to big box stores. Mentioned he's been doing this for 20+ years - really friendly and I felt like my system was in good hands from other reviews. Thanks again for the fix and I appreciate you providing this service to the community! read more

Thai (probounced Tie), the owner, is very nice. Good and (kinda) fast service, depending on the repair. Had to go back to pick up the next day and then a few days later. Sufficient repair! Hasn't shown any faults since. I thought the prices were a little high, but I don't really like to support smaller businesses when I can. Wii U repair: $65 Laptop Battery replacement and repair: $80 File transfer: $70 (originally $80, but I talked him down) Only thing that was a downfall was that I had some pictures and videos I wanted transferred from an old hard drive to my laptop and he just transferred everything (including applications like Word and Internet Explorer that I already had and I couldn't open so they just took up extra space). I wish he would've charged me less for the lazy service since it seems like he just dragged and dropped the files. Overall I was satisfied with what I paid for read more

Before I had my system fixed ( I was having issues with having my controller stay connected to my Xbox One.), I was playing wired for years and it finally got to me when my kids started playing and other would trip over the wire. i searched online and did everything they said from hard reset to reconnect controller and nothing worked. I decided to search the wed and after many failed calls and emails I found Videomen. This guy knows whats up. I called him and he said he can fix it and to bring it in. He gave me an amount to pay told me he'd call me in about 2 hours. I went home and did my thing. The guy called me back within the two hours promised. He told me what he had replaced and was very detailed with what he did. I hope my system never breaks again, but If it does I will return back here. There is no waiting in line, maybe if you get lucky a person might be ahead of you. He will drop his work and talk to you about your system. You might have to wait a few ours or a day or two (he will tell ya). I got very lucky as I waited only a couple hours, and the best part is that it was affordable. For the people who say he can't speak English well... Serious bro? So what he has an accent? That just means he can speak more than one language. He is able to communicate just fine. The parking is horrible so good luck getting a spot. They have meters outside. The area is not so great but the guys service is! read more

I am so happy I found this place! The disk tray to my PS2 was jammed for a while and it was time for it to get looked at. The gentleman working there took a look fixed it and the laser for a great price. He was very thorough and proved that it was all working when I went to pick it up. I highly recommend this place, he is quick and efficient and provides a very good experience. Happy gaming :) read more

I came to get an HDMI port fixed on my PS5, I got the best price at this place, I called Asurion and other places but they were not even close. Highly recommend! read more

My ps4 was lifeless when I brought it into Videomen last week. Ty said he would attempt to fix and he called me back after 20 mins asking if he could order the power supply my console needed. He called me back 2 days ahead of scheduale to let me know my ps4 was ready to go. I did get my ps4 w no memory but nothing a day of downloads couldn't fix (if that's a deal breaker I would tell ty beforehand) besides that all very affordable and speedy job read more

This place has saved me twice within two months! I've been having various issues with my PS4. The first time, my HDMI port became bent. I came here and within an hour, the problem was solved -- and for the cheapest price out of ANYWHERE I had found. I didn't even give where to go a second thought two months later when I dropped my PlayStation off of its shelf. Videomen came to the rescue again -- one hour and $35 later, my PlayStation was working as good as new, with an updated hard drive and everything! I highly recommend Videomen for any / all repairs with your video game consoles. Same day service and the prices beat anywhere else in town -- what else can you ask for? read more

I bought a PS4 Pro, used, from some guy in Beverly Hills who seemed pretty reputable. Maybe he was but I got home and, after downloading some games via wifi (everything was working great!) I tried to load a game in the disc drive. Nothing doing. No matter what game or Blu-Ray I put in, gears kept grinding and I'd get an "Unrecognized Disc" error about 30 seconds later. Bleh. Anyway, I was kinda pissed, despite the fact that I'd gotten this PS Pro, 2 Dualshocks, the latest Gold wireless PS headphones, plus all the cables for $200. I called Sony CS and they ran me through a bunch of pointless exercises, then, when nothing worked, they told me I could send the unit in and they'd fix it. For $150. Well, that would have brought me into the Playstation experience for $350 instead of the $200 (and I still needed buy buy my PSVR, damnit!) so I started looking for repair options. Did a Google search, found Videomen and saw all the nice things written about Kai. I live in west L.A. and Van Nuys and Vanowen is NOT close but I called anyway. Kai said the repair would take about an hour and cost me 70 bucks, less than half what Sony wanted and near instantaneous. Wow! Drove out there, dropped the PS off, took a little walk around the colorful neighborhood and then went grocery shopping at Ralph's. By the time I was through shopping, Kai had called to say the unit was fixed. In less than an hour. The Playstation, knock on wood, is working great. Kai is kind and bright and explains proper PS care in detail and I would give him 6 stars if I could. If you are in the greater L.A. area, don't waste a lot of money, plus downtime, dealing with Sony. Go see Kai, Go see Kai, Go see Kai! read more