Claimed we needed a new liner, then that we needed a new pump, and the job would take 2 days…read more Overcharged us, took 8 days to complete work, and then never responded to us once things started to go wrong with the pool liner. Do not work with this company.

From the owner: Transforming pools, elevating backyards. • Expert…read morerenovations & resurfacing. Text us for a free quote!

He never showed up when he said he would. Always late and dismissed our requests to take a break…read moreso I could let my dogs out. 0 Instead of sending back the wrong liner or selling it, he said he could install it and save us money. 8 weeks of him showing up occasionally, the liner he was trying to install ripped and is irreparable. My summer has been ruined and we paid him a lot of money for that pleasure. He also hounded my husband for more money even though he rarely showed up. As you can tell by the final outcome of my liner we lost our badly

Pool heater troubleshooting. Entered info online, somehow these guys called me. Set an appointment…read more They did not come on time. Situation repeated several times. Never on time. Once they came 1/2 hour before sunset with the appointment at noon. Checked pilot light assembly. Said that the pilot light is fine, but requested money to purchase a new one. I gave him $200 cash. And that he will install it tomorrow. Tomorrow and after he did not show up, no phone calls, nothing. Did not answer e-mails. Disappeared. In summary: small time crooks, scam artists. Waste of time (and money).

Erik is a true professional at his craft. We have an annual white glove contract with Erik and we…read morehave been exceptionally pleased with the work he has done for us. He takes care of our hot tub as well as recently opened up our pool for the season. He is responsive, easy to get a hold of, takes pictures of all his work, and thoroughly explains what he is going to do before he actually does it which is very helpful to homeowners. Communications is the key to all relationships and Erik definitely meets our high expectations. Erik has come up with several creative ideas for solutions we have been looking for and we truly trust that he has our best interests at heart. We would recommend Erik and his team to anyone who is looking for a professional spa and pool manager that will take care of all of your maintenance needs. You will not be disappointed working with Erik.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

have used this company for a couple of seasons now and we have been very satisfied with the quality…read moreof service

Ps. if you are in NJ never give a contractor more than 1/3 for deposit!…read more Payment terms should follow New Jersey state law: * No more than 1/3 deposit is permitted upfront. "In accordance with New Jersey state law (NJ Administrative Code § 13:45A-16.2), no more than one-third (1/3) of the total contract price may be requested or accepted as a deposit prior to the commencement of work."

Olympic Pools did a fantastic job on my pool. We made an appointment last year in about early June…read more2016 and spoke with Bob Bianca (the owner). He was very knowledgeable, helpful and attentive. During the next two weeks, we spoke with other pool builders none of which could install on a reasonable time line and did not seem as knowledgeable as Olympic. We decided to go with Olympic Pools and signed a contract on June 16, 2016 for Olympic to install a 20 by 40 foot vinyl-lined, in-ground, salt-water pool. Olympic was not the cheapest or the most expensive of our estimates. I note that other reviewers allege difficulty in getting help, and/or were ignored when they went in the store. That was not my experience, every time I entered Olympic I was immediately helped. During the time the pool was installed I must have called Bob over twenty times to ask questions regarding permits, plans, secondary contractor appointments etc. He either came to the phone immediately or called me right back. Note that my wife is high maintenance and she was pleased that Bob always was responsive. A few reviewers seem to have gotten poor service from "Ed". I have never dealt with him. Only Bob. I did not read the other Yelp reviews until after I had signed my contract. On this point, Olympic pools installs thirty to fifty pools a year. I know this because I had in-depth discussions with the secondary contractors that work with Olympic (electric, plumbing, tree service, topography site plan). I spoke to all involved in-depth because I was nervous about the other Yelp reviews. That being said, out of the probably thousands of pools Olympic has installed over the past forty or so years, they have only about ten Yelp reviews, most of which deal with secondary issues. The day that I signed the contract, I spoke to five of Olympics customers who had large, in-ground salt-water pools installed, as they were coming in and out of the store for chemicals, testing etc. All of them gave Olympic high praises and were very happy with their pools; Bob spoke to each of them as they came in. It's too bad that they do not review on Yelp. Bottom line is that the Yelp reviews of Olympic Pools do not appear to be a good sampling and only the unhappy customers dealing with mostly minor issues have reviewed. Installing an in-ground pool is a huge physical, logistic and financial undertaking. No installer will build your pool in a week or even a month. Permits are required, secondary contractors must install electric, plumbing etc. weather does not always cooperate, ground must settle after digging before pavers can be installed. Regarding the secondary contractors, they were prompt, professional, did great work and all inspections passed first time. They were also very affordable I think because they give Olympic customers a break due to the amount of work Olympic gives them. Getting back to the pool build, it was installed in a timely professional manner. We were swimming by August (less than about a two month install). The pool is always crystal clear, beautiful; we are so happy. The robot vacuum works great and the pool filter is top of the line. There were a few unforeseen issues during the install. For example, a lot of ground water appeared on the dig site. This was dealt with by installing a gravel pit. Lesson, there may be unforeseen costs during your pool build. Be prepared for this. One of the reviewers called Bob a used car salesman. I do not agree with this. He knows his craft very well, has a lot of experience and wants your business. He does tend to promise a lot, but in my opinion he delivers. If you go with Olympic expect to get a beautiful pool in a timely manner. Also be prepared to pay promptly, they want payment right away on the times agreed. They are coming to open my pool April 30, 2017. Can't wait.

Olympic pools just did my new liner in my in ground pool, and we are very happy with the result, Ed…read morewas very attentive to our needs , they also changed out our old pool light to a really cool LED color changing light , we are very happy with the workmanship, there is not a wrinkle in the new liner.

left 3 messages to call me back for inground pool opening and closing information ,No return call…read more Fairfield

There are so many pools in Fairfield you would think they would stock everything…read more. Every time I go for a part or something else they never have it it's my first go to place and then I have to go 10 minutes out of my way to Monarch which has everything you need .. go there first you will save a lot of time.. I think they are more interested in opening and closing pools they servicing them .. it's to bad and Please get someone in the store that knows something about pools. I asked about a Vacuum. Her answer Oh I don't know. I asked about some parts. Oh I don't know. It's nice you opened a store close by But come on stock the place and get Good help..

Company to my rescue! Thank you to Phil and his team! My pool liner ripped in half and what a mess…read moremy backyard turned to be! Water everywhere! I was recommended by a neighbor to call and they fit me right in! They even came back to install my ladder as I carelessly forgot to leave them the screws! Fast Service and the quality of work was outstanding! Deborah was so understanding and helpful! Thank you to this team!

Good luck getting an appointment, a call back or any follow up. why not just be clear and…read moretransparent and say you just can't handle another job. Every appointment was delayed the work unsatisfactory and way beyond schedule. If on the fence consider the lack of reviews, most after dealing with this contractor wouldn't even waste their time reviewing because they'd rather just forget the whole experience.

These guys are the BEST!!! They replaced ALL my pool equipment in a single day and redid my 25k…read moregallon in ground liner super fast too. Flawless execution and wonderful service from the whole team. I can't say enough about them!! Thanks Pool Servoce Master Sokutions LLC - this is not a paid review. We are in Nutley NJ. Couldn't be happier. Crazy good price, super fast and friendly service!

This company is a complete joke/scam and should be avoided at all costs. I paid them to fix my pool…read moreheater -- not only did they not fix anything, but they also walked off the job without even a conversation. When the techs arrived, they were visibly irritated. I politely asked them to give me one minute to get out of the pool, cover myself, and grab the homeowner (my 75-year-old aunt). Instead of waiting even 60 seconds, they grabbed their gear and stormed off without a word. The real nightmare started when we called the service number. The woman answering the phone -- who I later found out is the wife of one of the guys -- is the most unprofessional, aggressive person I've ever dealt with in any service industry. She started yelling, swearing, and flat-out contradicting the info we were told earlier. At one point, she said she didn't need to deal with us and hung up. This is not a professional business -- it's an unorganized, disrespectful, and borderline abusive operation. No repairs, no communication, and no accountability. I'm now stuck with a broken heater and less money in my pocket. This is not a real business -- it's a joke. Zero professionalism, zero respect, and zero work done. They took our money and left us with a broken heater and a screaming match. Steer far, far away. They're completely unhinged - DO NOT USE THIS COMPANY - YOU'LL REGRET IT!!!! They should receive less than zero stars!