COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing some stuff from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour (duh). They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive since it is located inside a mall. Lots of parking spots for you to choose from. Take your pick. However, the lot can get very full very easily and quickly. Staff: The staff here are very friendly, kind, and helpful. The store itself is very clean, neat, tidy, and organized. They accept both cash and credit cards. There is no credit card minimum. read more

Today my niece went to pink and Victoria secret we decided not to get the item from Victoria secret and the sales person asked oh you don't want the items we decided to purchase something from pink since it was a little pricey. It's so sad that it's my niece first time going to your store she was excited and to have your sale rep announce over the two way radios oh she doesn't want it it's to expensive for her out of her budget loud on the two way radio. This is so sad that you allow this kind of representation in your store It's not we couldn't afford My niece is twelve she decided it was not what she wanted. Please train your sales rep to be respectful to each and all of your customers because you will lose customers because of action like this. Very unsatisfied customer read more

i had a very good experience at this Victoria Secret. The associates are very helpful and kind. I actually prefer going to this store over the other Arcadia location. Good up the good work! read more

TERRIBLE CUSTOMER SERVICE!!! Running a generous promo but only 1 cashier with a line of 15+customers looking stupid. I mentioned it to these 2 chitchatting managers but I was acknowledged yet ignored. 1 other cashier joined but quickly got caught up in a jam so 2 cashiers working on 1 transaction. Line now 20+ in line. PATHETIC service. Still only 2 cashiers and managers wondering aimlessly around store. read more

Victoria's Secret & PINK - Chitchatting - Lingerie Near Me - Montebello, California

The salesperson was so helpful and friendly. It's nice to not have to hunt someone down to get help. Glad we stopped in.

CUTE YOGA PANTS W/GREAT SERVICE !!!!! So, I came specifically for Black Friday /buy one get one 50% off. On this trip I spent $250.00 and the woman who was helping me was soooooo nice! She had pink/purple colored hair, and lord, she was bouncing around that whole damn store in 5 mins flat like the for real road runner lol it was so nice to see someone so enthusiastic because Honestly, most VS employees are so annoying, rude, and somewhat stuck up...(speaking of stuck up, there was a gay guy and a super skinny girl who were being just that! RUDE. They literally walked right in front of me and couldn't even say "excuse me" or anything- lol. But Anyways, I didn't let that ruin my shopping spree) I was really glad to see that at least some of the employees there had great customer service /didn't fit the normal "rude VS workers" There were awesome sales, and can I say I LOVE the new fewer people inside?! I am so happy the pandemic has done this for us, lol! I got to see the store not a wreck, no kids running like crazy w/moms yelling, Things were folded, and no hovering over me! WINNING. Now, I am mad that I couldn't fit into the new XS Victoria secret running pants, since, you know, this quarantine extra made me settle for a SMALL/size up which was all sold out. . but I still found many other things that I loved. Most VS sell out of my size in just about everything, so I'm a bit used to it, haha. I was super glad to see they had a lot of the cute stuff in stock. I will definitely come back for another shopping spree at this specific location very soon! read more

Im giving 1 star because I have to, but I would rather give negative stars because of how rudely I was treated at this particular store. My experience here was very bad considering that I was treated with much disrespect from an employee. She judged me for my chest size which is bigger than others including her and she used that to criticize me and make me feel like an outcast. She was very rude towards me and my friends and even said, ¨Why are you broke Mexicans shopping here you should go back to Mexico where you belong.¨ My friends and I took this into much offense considering we are NOT MEXICAN but Dominican and Puerto Rican. The sales lady also was making fun of my friends bra size and saying she probably had ¨saggy a** ti**ys¨. She was very offended and disgusted at her comment that she almost jumped her right then and there. DO NOT come here if you DONT want to be JUDGED on your body. read more

I went to shop for Mother's Day today and I really enjoyed my shopping experience. I was helped by Ashley she was very helpful, very informative and very patient she knew the merchandise very well- She was an expert to be honest! and answered all my questions. She also help me find the right bra size because it turns out that all my adult life I've been wearing the wrong size. I'll definitely be back! Thank you Ashley!! read more

excellent customer service, all stores should be this helpful, really confused on reviews below. They have long lines and does not make sense that customers complain and want all hands on deck at the registers if there has to be employees helping on the sales floor and in the fitting rooms. read more

I am extremely upset of going to this store I live in Downey and decided to go here because this Victoria secret has connected pink so I would be able to take advantage of promo that I saw online if you spent $85 you get a free cooler bag well that' wasn't the case ,the girl at the cashier said that was only online but when I showed her that on the app it said on line and in store she said not at that store and i asked then at what store and she said she didn't know and I told her can you scan my coupon that says it will work and she denied to so I called Cerritos and the guy I spoke with said that was a lie that if I take proof of my receipt that I spent more than $85 he would give me cooler so I had to drive all the way to Cerritos to get my free cooler since at this store they did not want to give it to me !! never again purchasing at this Victoria Secret !! read more

Victoria's Secret & PINK - Lingerie Near Me - Montebello, California

Customer service was terrible, the only male employee working at the register did not know how to check my items and did not use my email coupon that I showed him. I brought it to the attention of the manager and I was dismissed, my items had to be rechecked by the male employee who had an attitude and was being very rude. I will not be returning to this Victoria secret terrible customer service. read more

Terrible customer service, the manager is very dismissive and did not care when I was complaining about the only male employee who did not know how to do his job. I was overcharged for my items and when I complained the manager did not care I had to speak to another associate. When the male employee was asked to correct the error he made a fit and was being very rude. I do not recommend coming to this business. read more

Customer service was terrible, the only male employee working at the register did not know how to check my items and did not use my email coupon that I showed him. I brought it to the attention of the manager and I was dismissed, my items had to be rechecked by the male employee who had an attitude and was being very rude. I will not be returning to this Victoria secret terrible customer service. read more

This store was too crowded. I needed a hula hoop while standing in line. I felt like they needed the tablet from Super Fashion Nova to keep their numbers down. The line to pay was not going as fast as I had hoped. One associate saw the line of about ten people and went to help at the register. Thankfully. It went fast after that. read more

I don't really like to shop at the mall anymore, but I had to come in for an online return for 2 items. The lady at the register didn't care to check her mistake when she refunded me only one item. As I walk out of the store looking at the receipt, I realize it said only one item refunded. So I go back, stand in line, and meet her again and told her she refunded me only one item. I got the second item refunded. Her mistake, didn't care to apologize. What crappy customer service I get stepping back into a mall! I walked out thinking...man, she really hates her job!!! Moral of the story: check your receipts! read more

Usually Victoria secret is known to be crowded and have excruciating long lines. Of course this was the case as always but I didn't seem to mind. I literally shopped for about an hour and a half and Veronica was there to help with any questions I had. She was very approachable and didn't approach me 1000 times. She did however great me and make sure to check on me enough times to cover any concerns I had while still allowing me my space to make decisions for myself, which I loved! She was there when I needed her and was very helpful and friendly. I felt completely comfortable with Veronica! She is a great employee. Now... Karen at the register. Another amazing employee! She was sooo patient with me! She was super sweet and didn't make me feel rushed or that i was putting too much on her. She grabbed me a few things I didn't grab, helped me exchange an online order, and also order more things online for me. I honestly threw a lot at her but she handled it with such pose and my favorite part with respect and with such positive energy. Let's admit we sometimes run into those girls that are a second away from an eye roll... but definitely not these ladies! These girls definitely made my shopping experience in store such a great one. I usually shop online but most likely will be shopping i store from now on. Thank you ladies for such a great experience (: read more

Victoria's Secret & PINK - Just some of the things I decided to take (: - Lingerie Near Me - Montebello, California

If I could give this store a 0 rating I would. The worst customer service and appearance by far. Sales associate Carol was absolutely awful. Customer service training is definitely needed at this store. read more

ABSOLUTELY DISGUSTED by the way the manager talks out LOUD about her employees. Came in to shop for the sale going on and as i'm walking around all you hear this old lady with blond hair say "SHE IS SO SLOW" "MY GOD HAVE YOU SEEN HER I DONT KNOW WHAT IT IS WITH THESE GIRLS SHE IS MOVING SO SLOW UP THERE DO YOU BELIEVE IT" to another employee and the other employee going along laughing at whoever this person they're talking about is up at the register. I've worked in customer service so i know what it's like when you're new and having to work in a high volume but complaining managers that DONT HELP AND INSTEAD TALK SHIT are the reasons why jobs like that always fail. Disgusting and won't ever shop there again they need to get rid of that lady. The new girl actually helped me out and she was so nice & sweet they need to do a whole reevaluation of that store and who they're hiring. you should be ashamed of yourself. read more

Very disappointed with This Victoria's Secret! It has the worst customer service, specially the manager Karen she is awful!

I recommend trying out another Victoria Secret location if at all possible. The "Manager "Karen doesn't care about the customer. She wants you out! She is an arrogant human being. Very disrespectful. She is snappy and not willing to help a loyal customer. If this is the face that is representing Victoria Secret I would be concern. I walked into this particular Victoria Secret to return a gift. I didn't have a receipt, tracking number, order number. It was a gift and rightfully so I was just asking if I can get store credit. She refused by all means to help me and treated me with a standoffish attitude trying to belittle me. After asking for the managers name I went home and call customer relations. Long story short I came to the realization that I had options and they were denied at the store. If you have an item without a receipt or an order number that was purchased online you have 2 options. 1. The store can offer you the lowest selling price of the item and give you store credit. 2. The item can be sent to the distribution center (warehouse) once the item has arrived to the warehouse they will send you store credit based on how much the item was paid for. Just felt compelled to share what I learned after my experience and wanted to warn everyone of the incompetent manager by the name of Karen. I recommend that they re-evaluate her work ethic, customer service and overall professionalism and re-train the staff so they are prepared for a situation like mine. Which seems to be very common. read more

I would like to give an shout out to Angel The gothic looking guy with long hair. He's extremely helpful and so nice! He always makes me feel welcomed. read more

Carol is amazing. I came in for a bra today and knew the exact style I wanted unfortunately they didn't have anything but Carol came up before I could even ask for help and started to lended a helping hand and when she saw they still didn't have anything I was in love with she even went above and beyond to check what they had in the back and guess what she came back with a big box of happiness and the perfect bra that I wanted was right there. She was a welcoming face friendly and so helpful I am really thankful she was working when I came in. thank you again Carol read more

Every time disappointed! Their fitting room never opens. What a store, I wonder how they do business. The staffs are not friendly, especially the manager. Very rude and mean. This place really really sucks! Terrible! Awful! read more

Not going to change the star rating. Again and Again i keep being let down as a customer.. I walked in yesterday on Thanksgiving evening. Thru the pink side. KATE eho is one of the associates there looked pretty annoyed. She was moving some white racks and she Almost bumped in to me. Here is the tricky part. She looked at me and shouted EXCUSE ME. i moved right away but she didn't move the rack anymore. She gave me one of the dirtiest looks ever.. Really. Im just blown Away how they have people wirking like this. CUSTOMER SERVICE IS. So Huge for me. And this store i have just given up. I left the store immediately following the incident. Went back today. The lines were Huge. But i avoided any associate today just because they all had bitter faces All but 2 Maria and Jessica. But even the girls who are working fornthe holiday season looked so pissy. I will continue to come here but will post my every visit. read more

Made a call today worst customer service, Karina very rude and hang me up. Don't let yourself, i call back and defended myself was calling to locate an item very rude an unproffesional. Dont shop there go somewhere else... read more

So my mom has gifted me a gift card from Victoria's Secret from this exact location, and as I'm trying to purchase my bra at the Glendale mall the guy at the register told me my card had no money in it. I gave my mom a phone call and she told me she put in $100. Unfortunately she threw away the gift receipt and now we have to wait about 2 weeks to hear from someone. It's so frustrating to know that either the employee doesn't know how to put in money into a gift card or that the employee scammed my mom. So I highly advice you ladies to keep the receipt no matter what! Can't trust the work of these employees apparently! And yes, the lines are horrible as well. read more

This Victoria Secret is very organized and big!! But every time I go the ladies who work here are never nice/helpful! For example this last time I went the girl working the dressing room told me I was only allowed to take 6 things in with me. (OKAY I understand that ) So I gave her my bag and she said she would take care of it. When I got out looking to exchange my stuff I notice she just threw the stuff out of the bag on the floor next to my dressing room. ???? WHY ???? I don't want my bras and underwear that go on my body to be thrown on the dirty mall floor! I had to go get new ones from the sales floor because it grossed me out! Not very considerate.... read more

Generic. Eh, ya know, I am not the biggest fan of Sticky Vicky's. They don't offer a ton of sizes (past 34D and even then, those bras arent the cutest things you'll want covering your bits.) This particular one is always trashed and smells funny and is always FILLED with strollers. Customer service is rather slow and indifferent, but whatevs. I too am a girly girl, but gosh darn it, I will stamp and pout to get Agent Provocateur once a year (consider them an investment.) This place is good for your every day sort of knickers, though. You can't beat seven bucks. Actually, you could, by going to Target, but I'm trying to find ONE nice thing to say about Victoria's Secret. And please quit buying those casual "Pink" sweats. Please Please Please Please Please. And dudes, you wanna impress your chick? Go buy her some sexy shoes. Sometimes I feel bad for dudes in that store; they always look lost. read more

Karen (the store manager) is extremely rude and disrespectful. I use to love shopping in this location but I won't be coming back due to her attitude. Don't waste your time here unless you want to be treated like a piece of trash. read more

Don't buy gift cards here !! Got robbed buying my wife one before mother's day ..before even scratching the barcode off they said it was spent at 2 different malls @ 12am a week ago ?! When knowing malls close at 9.smh VS said contact your local police .. read more

Angie is the BEST! I was shy about it but I finally got measured for the first time in my life (they do it over your shirt btw) and it was life changing!! All of my target bras were super uncomfortable and I came here on Tuesday and apparently I've been wearing two cups too small. Angie was really nice, polite, patient, and helpful. Their semi annual sale was going on so I bought a few really nice bras for $15. read more

LIKES: - stores pretty big - kinda organized - this mall is usually empty - prefer the one in Arcadia DISLIKES: - greets customers BUT customer service at the register SUCKS - waited nearly an hour and the line wasnt moving at all - the girls working at the register LOVES to talk and talk and talkkk..i dont think they pay you to TALK...get the line MOVING PLEASE..the whole line was pissed. One cashier, was looking through pictures off a ladys phone!! wth ur here to WORK. I actually talked to both the customer in front and in back of me. The ones in back of me had so much fun picking stuff out for the sale, but they dropped 3 baskets worth because the line wasnt moving. They didnt even bother to say ill be right with you or sorry for the wait or thank you for being patient. - this store needs better management for reals.. - dont think ill ever want to be back here again read more

Went in yesterday to take advantage of the sale and promotion they had going on. Cashier was extremely rude actually very discriminatory!!' My time and money is just as important as everyone else that was there waiting in line. Long story short what she said was I'm not in the mood for this today !!! That's unprofessional at all levels. Good thing she was on phone with commodity bank inquiring on my account and the operator on the line also heard her rude customer service and being hostile. Honestly this was the worst experience ever. But it was definitely not the first time she spoke to a customer like this!!! She was very comfortable and felt entitled to be rude!! I'm sure this is not what and how this company brand, empire train their employees or maybe they do? Good thing her manager Gabby was there to assist the situation that her rude employee had forced on me as a customer with her appalling discriminatory antics and her work ethic is horrible. She should not be working there but hey, I guess they hire anyone. Don't waste your money, don't compromise your dignity. read more

Walked in ready to shop but had a question on a email sent by Victoria secret. Karen the manager was rude didn't greet me nor made me feel like she wanted my business. I would think Victoria secret would train their managers to treat their customer with kindness n respect. Wow and she is the store manager. Never again shall I walk into this store. read more

I'm surprised I haven't reviewed this Victoria's Secret yet! This is my usual go-to Victoria's Secret when I'm at home. The last time I came here, I was greeted and even complimented for my Juicy Couture bag. This time, the store was busy with their semi-annual sale (and the line was too long) so I decided not to buy anything; please take note Victoria's Secret! This time I visited, no one greeted me and even when there was a sale, it wasn't a really good sale. Their panties also get very loose after a few wearings/washes; can we share comments on this??? Or maybe I just need to invest in a lingerie bag =_= read more

Pretty good selection. It had more than the Hollywood/highland VS. But the sizes were limited. I needed to buy lingere for a gf's shower and there were a lot more selections of fancy and even kinky stuff. Service I had to ask for help bc I wanted advice on what lingere was appropriate for a bridal shower and got some help. Location Near Macy's Plenty of parking. Overall, good for selection read more

Karen, the "manager" is extremely rude (check out other reviews that mention her name). They made a mistake on my order (charged me for an extra item I didn't even get) and rather than helping me resolve it, they tried to send me to another store and contact a customer service line. After I told them I already talked to customer service and they told me to go into any VS store to resolve it, they just walked away. Nancy was at the register just smirking and laughing. I ended up going to another location and they happily resolved the issue for me with no hassle. I won't be shopping at this location ever again. It seems like they like to give people a hard time just for the joy of it. They deserve to go out of business or retrain all their employees on customer service. Avoid this store and go elsewhere. read more

Everyone was so nice! The store was pretty messy when I was here but it was also the day before the fashion show and it looked like every stock person they had was out on the floor preparing for what I'm sure was a flood of customers the next day. So I can't really give an accurate description of the usual state of cleanliness. It has three distinct rooms: first one is the lingerie, second is registers and beauty, third is Pink. Very well laid out and easy to find stuff. Again, the staff was super friendly and over-the-top helpful despite how busy it was. read more

My visits have been..good. I will agree with some of the other reviews that some of their staff are incredibly rude, and a few -sorry, stupid. I was there recently for black Friday and the first 2 girls to approach me just greeted and asked if I needed help I said ya but the first girl said okay be right back and never did. The second I asked hey are these the only ones that come in a cute bag? She flat out told me "no OBVIOUSLY if that's all you see there." So I walked away and then this guy ANGEL approached me with a smile and asked if I needed help I asked him the same thing and he says no we have a couple more over here I'll show you! I was so delighted! He took his time and answered all my questions EVEN with the rush of black Friday shoppers. Thank you Angel! read more

I was very pleased with my visit today. Karen and Wendy were helpful and friendly. I didn't feel pressured to buy anything. Instead they informed me of my choices and allowed me to take my time and decide on what I wanted. I appreciate that. Thank you. read more