Quick check in at a kiosk, big waiting area with plenty of seating and very friendly staff! I had…read morean appointment and was in and out in less than 15 minutes. Great appointment and people.

Horrific lobby management , poorly trained staff, very little communication or accountability. I…read morehad two separate samples cancelled without reorder or acknowledgment due to wrong transport medium and an overfilled specimen tube. Luckily this wasn't a critical lab; but two mistakes on simple tests borderlines on negligence, at a minimum incompetence. Do not waste your time at this location.

Very nice group of girls. Got my test and results fast! Highly recommend coming here for a covid…read moretest

This was the fastest drug screen I've ever done, normally takes other places like 45 minutes or so,…read moreI was literally in and out in 5-10 minutes The only thing that was difficult was find the place but it was upstairs. Would highly recommend if you want to be in and out Not to mention, the customer service was awesome. Very polite.

Terrible and unprofessional. Employee had terrible attitude with person ahead of me, broke chain of…read morecustody by pouring and dumping my sample without me present, then got aggressive and threatened a refusal when I asked normal questions. Coordinator says this location is a known problem. Stay far away. AZC Drug Testing on Thomas has pretty pleasant employees

Sonora quest is the Greyhound bus station of medicine. Doctor's orders for lab work for my 89 year…read moreold mom. First the sheet witnsomoeaquest labs is printed out in font smaller than the back of your credit card so visually impacted can't possible read it. Next hearing imparedust try to call to make an appointment. The system is set up and designed so you can't talk to a human. Wait all day if you want listening to rap music on hold nope nobody ever gonna answer that line homie. So I'm in the technology industry so only last hope is online registration. I make an appointment for 9 am. We arrive early you have to register yourself in. No manner of log in information will find the registration. Oh you have no appointment. Really? Here is the printout that confirms that I do. Well it's not on my list on the clip board so you don't. Ok so it's like a train ride through india in the lobby. Lady makes a walk in appointment and here we sit. Your time and experience are of negative value to this clown bus of an excuse for a medical facility. If there were alternative options I would use them. But Sonora quest have bought up everything that's not Sonora quest just about so no choices. If you want to see what medicine is like in a 3rd world country you don't have to travel just come here. Locations? It doesn't matter they are all equally as bad no matter what one you choose.

As a favor for the elderly Duet:Partners in Health and Aging neighbor I transport to medical…read moreappointments, I agreed to schedule her lab appointment for her prior to her doctor's appointment. I am fairly adept at navigating online appointments and even better at talking to humans on the phone BUT found it nigh unto impossible to do so (3 days in advance, I might add). In desperation, I resorted to scheduling an appointment for myself (to reserve the time) and leaving a note that the appointment was really for my Duet neighbor. There were many attempts to reach a human by phone, to leave notes online, and to calm my increasingly anxious neighbor. WILL WOODER, supervisor, to the rescue!!! The lab ultimately gave me the Supervisor's number in an attempt to facilitate this appointment. He reassured me that she DID have an appointment, that he would try to be at the lab when we were to make sure all went according to plan, and, when we stepped through the door into the waiting room, WILL WOODER was at the reception desk, smile on his face, making everything all right! He even took the Duet neighbor's information and created an online account for her so I (or one of her daughters) could schedule future appointments with ease. Thanks Sonora Quest Laboratories for the service you perform and WILL WOODER for going several extra miles to help the nicest "little old lady" and her driver. You are our hero!!

I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

I went for blood work on a Saturday at 7:45a. No appointment. I walked in and signed in at a kiosk…read more The waiting room was full of coughing people and crying babies. According to the electronic monitor/display, I was 21st in line. Great. After a 10 min wait, a rep called me up to collected the doctors orders and my insurance card. Minutes later I was rekaxinf in a chair with a needle in my arm. At 8:07a I was sitting in my truck writing this review. I would totally come here again for any labs. They are quick and efficient. The staff were smiling this early in the morning. Who does that???... except me! Lol. Accessible parking and entrance.

Showed up 10 min before a 9am scheduled appt for a 3 year old's blood draw. Was not seen until…read morealmost AN HOUR after 9am. Absolutely unacceptable.

I just had to come into this location again for another blood draw. I've made an appointment and…read morethey were able to get me into the back within 10 minutes after my appointment time (they were really busy and the lobby seating area was full.) Angelica Gomez was my phlebotomist. She was super friendly and did a great job with my blood draw like last time there was no pain. Thanks so much Angelica.

came here without an appt 40 mins before they closed and they accepted my walk in, there was 2…read morepeople in front of me and they got called back fast, everyone including me were in and out within 15-20 mins, the blood drawn process is smooth and didn't hurt, the front desk receptionist was sweet and helpful, the lobby and the back were clean and they provide a water machine station which is awesome during this heat in az, signing into the kiosk is super easy as well, this office is located right behind the stairs which is easy to miss

I've been going to Sonora Quest for over 25 years , every 3 months and I can tell you i hate it !!…read moreNow they've moved to new location 5757 w thunderbird rd yesterday i went with an appointment waited 1/2 hour or so today I took my granddaughter with an appointment and we waited 1 3/4 hours the walk in were waiting 2 - 21/2 hours. Wish i could say never going back but unfortunately if have to get lab work you're screwed .

Not recommended. New policy in place to pay up front. I've learn that you have to sign "Advance…read moreBeneficiary Notice of Noncoverage" without reading. Yes, they tell you what's on document but telling & actually document is not the same. Under assumption, They would say most insurance won't pay without filing a claim. How do they know.. I have two insurance..they should process claim & if both insurance don't pay, then It's our responsibility to pay. Forcing to sign before reading, making assumptions & making people pay without attempt to process claim is NOT RIGHT to everyone!