Both my husband and I are patients here. From the front counter staff to the doctors and nurses in…read morethe back--these folks are top notch. Highly recommend.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

I have to take a minute to highlight this place for blood work. They are located inside of the…read moreSafeway at 32nd and Camelback. You must book an appointment thru their website- no walkins. They are incredibly prompt (much appreciated since I'm normally fasting and HANGRY when I arrive.) The best thing for me is that these folks know what they are doing. I have tiny veins and they never struggle with the draw. Results are typically done within two days and if you sign up for their portal, you'll get an alert when it's ready. Bonus is there is a Starbucks in the Safeway too so you can go straight to breakfast!!

I scheduled an appointment for May 13, 2026. When I arrived that same day, Karla was unable to find…read moremy appointment because their system was not working properly. I returned the next day, 05/14/26, with my appointment confirmation notice, and it was confirmed that the appointment had indeed been scheduled. Once she recognized the appointment, however, her attitude became very confrontational and unprofessional. I am not happy with the service. Based on my experience, I do not recommend this Sonora Quest location.

I went for blood work on a Saturday at 7:45a. No appointment. I walked in and signed in at a kiosk…read more The waiting room was full of coughing people and crying babies. According to the electronic monitor/display, I was 21st in line. Great. After a 10 min wait, a rep called me up to collected the doctors orders and my insurance card. Minutes later I was rekaxinf in a chair with a needle in my arm. At 8:07a I was sitting in my truck writing this review. I would totally come here again for any labs. They are quick and efficient. The staff were smiling this early in the morning. Who does that???... except me! Lol. Accessible parking and entrance.

Showed up 10 min before a 9am scheduled appt for a 3 year old's blood draw. Was not seen until…read morealmost AN HOUR after 9am. Absolutely unacceptable.

Took a while to be seen despite having an appt. Plenty of seating and very nice staff. All went…read morewell! Good location

I came here for routine lab work but had not been in this location before. Not one of the staff…read moresaid hello or welcome or showed any kind of courtesy and werthat normal people would show. Labcorp needs to train their staff about basic customer service because they sure don't come by it naturally. What is wrong with people?

MAKE AN 8AM APPOINTMENT A MONTH IN ADVANCE. Get there at 7:30 AM. There will be a long line. They…read moreopen the door at 8:01 AM. Go straight to the front desk and politely tell them you have an 8AM appointment with fasting labs and bloodwork. Show them the order paperwork and your insurance card. I was out of there 12 minutes later. 20 people were in the waiting room when I departed.

Can be very busy so I recommend an appointment or you could be waiting very long…read morelong. The staff is very friendly but they don't have enough people or a large enough facility for volume of people they get.

Easy and quick service. They take walk-ins all day even when closing at 5pm, went in at 4:50.read more

Although Sonora Quest overall is good, their billing system is incompetent. I had lab work in 2023,…read morethey sent a bill in 2025 to an address I had in 2022. When the bill was returned, instead of calling or emailing, they sent directly to collections that cost me more money. Make sure you confirm any changes when you get service, because they are to dumb to ask. Even when you tell them you have an address change or when the provider tells them your address they are still to stupid to get it right.

I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

Dr. Johns is great; he really listened to my concerns and believed me about my symptoms. He was…read moreable to figure out what was wrong and treat it effectively. I have only positive things to say about him; he really spends his time with you and explains what's happening! However, I have continually had negative experiences with the office staff. Despite my great experience with Dr. Johns, I am heavily considering finding a new provider due to the difficulty in dealing with the administrative staff. When I was having difficulties with a new medication, I called the office staff to leave a message for Dr. Johns, and I never heard back. I did so again a couple days later...and again never heard back. I called a third time, and learned that the first two people hadn't even recorded the message - there was no record of it in my chart or anywhere else! Additionally, I am bombarded with advertisement emails, which you cannot unsubscribe from, because it would also unsubscribe you from appointment reminder emails. This feels like a very predatory practice for a doctor's office, especially one primarily aimed at an older audience. It feels incredibly money-grubby. Dr. Johns is incredibly helpful, but I cannot recommend the practice due to the administrative staff, who are sometimes unhelpful to the point of being actively counterproductive. All 3 of the stars I am giving are for him alone.

Sonora quest is the Greyhound bus station of medicine. Doctor's orders for lab work for my 89 year…read moreold mom. First the sheet witnsomoeaquest labs is printed out in font smaller than the back of your credit card so visually impacted can't possible read it. Next hearing imparedust try to call to make an appointment. The system is set up and designed so you can't talk to a human. Wait all day if you want listening to rap music on hold nope nobody ever gonna answer that line homie. So I'm in the technology industry so only last hope is online registration. I make an appointment for 9 am. We arrive early you have to register yourself in. No manner of log in information will find the registration. Oh you have no appointment. Really? Here is the printout that confirms that I do. Well it's not on my list on the clip board so you don't. Ok so it's like a train ride through india in the lobby. Lady makes a walk in appointment and here we sit. Your time and experience are of negative value to this clown bus of an excuse for a medical facility. If there were alternative options I would use them. But Sonora quest have bought up everything that's not Sonora quest just about so no choices. If you want to see what medicine is like in a 3rd world country you don't have to travel just come here. Locations? It doesn't matter they are all equally as bad no matter what one you choose.

As a favor for the elderly Duet:Partners in Health and Aging neighbor I transport to medical…read moreappointments, I agreed to schedule her lab appointment for her prior to her doctor's appointment. I am fairly adept at navigating online appointments and even better at talking to humans on the phone BUT found it nigh unto impossible to do so (3 days in advance, I might add). In desperation, I resorted to scheduling an appointment for myself (to reserve the time) and leaving a note that the appointment was really for my Duet neighbor. There were many attempts to reach a human by phone, to leave notes online, and to calm my increasingly anxious neighbor. WILL WOODER, supervisor, to the rescue!!! The lab ultimately gave me the Supervisor's number in an attempt to facilitate this appointment. He reassured me that she DID have an appointment, that he would try to be at the lab when we were to make sure all went according to plan, and, when we stepped through the door into the waiting room, WILL WOODER was at the reception desk, smile on his face, making everything all right! He even took the Duet neighbor's information and created an online account for her so I (or one of her daughters) could schedule future appointments with ease. Thanks Sonora Quest Laboratories for the service you perform and WILL WOODER for going several extra miles to help the nicest "little old lady" and her driver. You are our hero!!

I got my blood drawn within the first attempt, I had too bring my four children with me, the staff…read morewas very kind and patient with my family, Thanks Alex!

The new location is much, much cleaner and more spacious, more seating for waiting. The staff was…read moresuper friendly and my phlebotomist Aileen was excellent! Two suggestions: Address is now 1010 E. McDowell, not 926 E. McDowell. The check in kiosk is convenient for tech savvy people, but the elderly could find it very challenging. Adding a person to assist those who are not computer savvy would be nice.

It was easy to call and schedule an appointment and then the day of my appointment I was in and out…read moresuper quick. I think the entire thing lasted about 15 minutes total. The staff was friendly, spoke clearly about the process, and made me feel comfortable.