Took a while to be seen despite having an appt. Plenty of seating and very nice staff. All went well! Good location read more

Labcorp - Check in window - Laboratory Testing Near Me - Phoenix, Arizona

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Do yourself a favor and do not go to this location. So unprofessional and they only did have my lab order. It was a Friday and you could tell they wanted to be done with the day. I've never been to a place with such horrible customer service. read more

I came here for routine lab work but had not been in this location before. Not one of the staff said hello or welcome or showed any kind of courtesy and werthat normal people would show. Labcorp needs to train their staff about basic customer service because they sure don't come by it naturally. What is wrong with people? read more

I'm giving two stars because the girl who took my blood was fast and it was painless. She was pretty nice but there was a girl there who was an employee who kept laughing and making fun of my name every-time they called me up. She did it loud too so I can hear it. This labcorp was so ghetto I would never go back. I felt insulted and uncomfortable and nobody even told her to stop. She was like a little child laughing at me. read more

Responded to the business' response the same day as my posting with all the information they requested for them to review the file. A canned response came back saying they would get back to me in about 72 hours. No surprise, I am still waiting ! Not only do they rip-off customers with their fees, after the fact, and after the blood draw, that the health insurance did not cover their charges, but their customer service amounts to ignoring the patient's concerns and making no real effort to resolve it. UPDATE: There has been ZERO response from LabCorp, now 22 days after their requesting and receiving enough information to review the situation. They only wanted to look like they cared with their answer to my review. They are now AWOL. I will continue to update my experience whether negative or if there is a surprise positive response from them. Warning patients: BEWARE of this uncaring company seemingly out to punish their patients for something out of the patient's control. read more

Following the advice posted by Breanna B. in her review, I came to this office 30 minutes before they opened because I was a walk-in, and was second in line. By opening time, the line had extended to near the building's entrance. Check-in was quick because of the digital stations, and I was called in for the blood draw within 20 minutes. In all, I was impressed by the efficiency I experienced during the visit. Because I had problems accessing online results (on my end, not theirs), I called and had difficulty reaching a live person, so I drove to the office to see if I could get a printed copy of the results there. No such luck, they just gave me a sheet of paper with a list of telephone numbers that I had already tried. Knowing that the results were forwarded to my doctor, I drove to the doctor's office and was finally able to get a printed copy of my blood test results there. So my own personal experience is, getting the blood draw procedure done was easy, and if I were not having computer problems, perhaps getting the results might have been easy as well; but I do wish they had a system in place where patients who have difficulty accessing portal results can easily get it from the office in person if needed, or maybe receive a copy by plain regular email. read more

Labcorp - Laboratory Testing Near Me - Phoenix, Arizona

Office experience is terrible, typically. I have witnessed the employees being very rude to the patients (especially elderly patients). Today, for example, a lady was told to go into room number 2. She looked as though she may have been 85-90 years old. When she tried to calmly explain her vision was impaired, & she couldn't read the room numbers, a Labcorp employee quickly snapped, "Well count the doors then." Why not just escort her to the correct room? The elderly lady was also hearing impaired & didn't understand the Labcorp employee when she told the woman she would need to count the doors. She had to repeat that instruction multiple times. When I need to come here, I dread it. I do not dread the wait itself, but rather listening to the inappropriate, unprofessional way the treat the customers as they filter through them. Also, they lie about the walk-in time hoping that people will decide to leave and go elsewhere. When I came in, they said the wait was 30 minutes. I was taken back almost immediately after check in. This is not right. With regard to the type of care they provide me, they do manage to take my blood fine, test it, & get the results back to the endocrinologist. I have never had any problems with my actual blood work. The LabCorp is easy in/easy out. It is in the bottom floor of a pretty good sized medical building. Lobby is big. Parking is plentiful (plentiful parking lot and garage). Again, there is a definite need for staff training with regard to how they are treating their customers. read more

The place was pretty packed when I arrived and there was an unpleasant smell, but the staff was really nice and took care of me well. Despite how busy it was, I was in and out quickly, which I appreciated. read more

THIS PLACE IS AN ABSOLUTE EMBARRASSMENT TO THE WORD "LAB." If you're looking for professionalism, basic hygiene, or anyone who remotely understands their own job, prepare to be disappointed. First: they did NOT change their gloves after handling someone else's urine sample. Those same contaminated gloves went directly into my hair. That is not just careless -- it is a blatant health-code violation and shows they have zero respect for safety or sanitation. Second: they took far more hair than necessary, to the point it looked intentional or simply reckless. Any trained professional knows how much is required. These employees acted like they were guessing. When I pointed out their mistakes -- as someone who has actually worked in drug testing -- I was met with a dismissive, apathetic, "It is what it is." Translation: We don't care, and we're not going to fix it. The attitude, the incompetence, the disregard for basic standards -- it all speaks volumes. This staff moves like people who are just clocking in and hoping no one notices how poorly they're doing their jobs. This facility should not be trusted with anyone's test, hair, or health. Their lack of sanitation alone is enough to invalidate results, and their behavior toward clients is unprofessional at every level. If you value your dignity, your safety, or accurate testing, go anywhere else. This location has made it clear that they don't care about the people walking through their doors -- only how quickly they can rush you out. read more

I went as a "walk in" in the afternoon for blood work, along with my 3 year old, and they weren't too busy! I waited maybe a total of 30 minutes, MAX. The phlebotomist did a good job taking my blood, and I don't have any bruising from the blood draw. I'm a very happy customer all things considered! read more

I've been to this location multiple times and usually do walk ins. They're super efficient and friendly. It's usually very busy when I come in but I've never had to wait longer than 30 minutes without an appointment. read more

Ask for Anna she does the best job on taking your blood. She's personable and very very gentle let Anna take your blood

Was a little concerned based on the reviews but this is where I was sent. Very efficient check in process, professional people and timely results. read more

Not sure what all the ruckus is about in these reviews, but this was quickest, easiest LabCorp experience I've ever had. Everyone including the urine collector, phlebotomist, and window staff were polite, professional and efficient at their jobs. Either I caught the staff on a good day, or people just like to complain read more

Always have a great experience with Labcorp. Fast ,easy and painfree. Had a standing order for months and the tech was great.

Easy process to schedule appointment online. Been to this facility several times, always had a positive experience. This office is also close to home, which makes it convenient! read more

This is one of the worst labcorb I ever been too. The staff is rude and unprofessional. I believe that the staff messed up and switched my results with someone else and no one wants to do anything about it. Please save your money and go to a different place. read more

Every chair full...5 people standing by wall...4 people in line at window that never moved over 15 min. I walked out. It was 9 am.

They are fast, efficient! Ushra is a WONDERFUL phlebotomist (and person!). Do not hesitate to go here.

This place does not help you to access your test results set up my portal only for results to be withheld saying I needed to pay for results. Not helpful at all. Also no one answers the phone, technology is supposed assist not replace the human touch /compassion in the health industry. *** Hi Reagan I would direct message you if I knew how. I'll try calling again. Not feeling well today so I can drive in to office read more

People here are clueless and what's the point of having a phone if nobody ever answers? I've tried calling different days and times and even different locations and still labcorp somehow doesn't know how to pick up a phone. read more

Like many others- I was worried about this location based on its reviews. However, I had a great experience! The staff was very friendly and helpful and kept up conversation to lower my stress. I attempted to do a walk in appointment right at 7- if you plan to do the same, know that a line forms before 7 outside the door. I got there at 6:52 and there were 7 others ahead of me. But, once they opened it was very quick and efficient. I waited for about 15-20 mins and was out the door by about 7:30 am. read more

I had to do some blood work and stuff for my annual physical for my new PCP. It was really easy to make a appointment on line and then use a text message app to let them know when I showed up. When you sign up on line you provide all your information on line so you don't need to provide it when you show up. Everyone is friendly and helpful and understanding. Place is nice and clean. I was in and out in less then 5 minutes. read more

I am here for a pre-employment screening, makingba reservation was not available, the office staff has nothing to say, except this is the way it is. Complete non customer service, the AC doesn't seem to be on. They seem to feel the computer & website is in charge. Lucky for me this is a one time event. read more

I just drove 30 miles to Anthem for lab work and when I got there a guy from the big moving truck out in front came over with a paper in his hand that said they had moved to a mile away, but that they were not open until May 1st! So even though I had a computer generated appointment and received my reminder with QR code yesterday, they were already closed and not taking patients. They get a big fat ZERO from me as it was a fasting blood test which always takes more effort and no one bothered to inform the appointed patients that there was a change of plans and location! read more

I walked in without an appointment and they were so great! Got me in and out in about 20-25 minutes, which I expected since I've used this lab before. I will say that this experience was MUCH better than my experience a year ago. The gentleman and lady at the front desk were very nice, and my phlebotomist Harressie (hope i spelled it right) was so amazing and gentle and helped distract me while she collected my blood. read more

Beyond terrible service. They are inattentive and unorganized. Do not come and expect things to go smoothly. Double check everything they tell you because they will mislead you out of pure ignorance. Lady at the front desk doesn't speak English well and confuses literally every other non Spanish speaker as if she doesn't know what she saying. Then gets frustrated at the people for her broken instruction. read more

I was nervous to attend this location due to the bad reviews I read. But was pleasantly surprised by how quick the service was and how nice the staff was as well! Lesley was awesome! She drew blood from my sister and I and did a fantastic job! This was my first time getting blood drawn and she kept conversation and made me feel super comfortable throughout my experience! I will definitely be returning to this location! read more

I scheduled an appointment and arrived early. Was called back 15 minutes after my scheduled appointment time which was fine it was really packed that day. Nurse who did my blood draw was very friendly and distracted me while she got my blood. read more

The staff at this LabCorp is much more polite than the other lab course I have been to. My only complaint is they did not give me enough files to give them samples back in so I had to go in a couple times. read more

I am a very difficult stick and Norma was absolutely amazing. My Doctor ordered so many tests, I had like 20 tubes. I have a clotting disorder so my blood stops sometimes during the process. Norma was the only one who could get all my blood. I'm a registered nurse and her technique and skills were on point. I will definitely recommend her when I go back to get my blood drawn again. She's the BEST!!! read more

Scheduled an appointment and was in and out within 15 minutes of appointment time despite the waiting room being packed. Definitely recommend scheduling an appointment rather than doing a walk in. Overall had a positive experience. read more

been waiting for an employment drug screen for 2 hours after being quoted a one hour wait time. Ive had a full bladder this entire time. was just told by receptionist that there are more people ahead of me. I'm in tears. do not use LAB CORP. I've never had an issue with Sonora quest. this is a nightmare. read more

Norma was AMAZING. I have such a phobia of blood draws and usually hate these procedures. Norma's way of talking through the process, flawless blood drawing technique, and the overall way that she presented herself. made this the best possible blood drawing experience. I wish it was always with someone like her! read more

Receptionist not very helpful, and not friendly toward patrons. However I needed the test so I stayed. Registered my insurance documents with the machine that took photo's and sat down. Only one phlebotomist on duty, a 40 minute wait insued. She was fantastic, I never felt a thing and I'm a needle terror. Big screw-up when I got a statement from my insurance showing I owed $875.00. Calling, they were unable to explain why they had no record of my Medicare information. I told the rep, I put both Medicare and suppliment into the machine and it showed me the copy prior to my approval!! I told the rep to review and find out why they didn't have my info. Umm, no return contact. I guess English is a secondary language at this facility. read more

30 people in waiting room and only one person drawing blood. They also randomly serve people who just walked in while ignoring people who've been here an hour or more. read more

Hour many hours do you have? The waiting room is ridiculous long waits. Book out two hours easy for simple blood draws here. - Setting an appt. up online is a nightmare UI. Mobile is not viable option. Even when logged in to your account it can't find any of your insurance info which is REQUIRED to create an appt. -Set appt. up online and bring a confirmation number with you cause they can find anyone's appt. with out it -all previous 5+ reviews are pre 2015. Service is way down hill here -Lastly they collect on unpaid invoices before you can give your sample in the waiting room. Loudly in front of the whole waiting room. -Still waiting to meet phlebotomist read more

Labcorp - Laboratory Testing Near Me - Phoenix, Arizona

I received a lecture from phlebotomist on how to live out the rest of my life with cancer. I have been fighting this for 6 years, and I don't need a laughing tech to help me out. Sonora Quest here I come. read more

Dig crap service. Had an appointment at 12:00, and when I get there I get asked for a "registration number" which is supposed to be provided by my employer. I'm an independent contractor. The guy asking for the drug test was not involved in this process at all. Get sent through the website, RequestATest, and this website is TRASH. Pages not loading, I am completely unable to add the test to my cart without going to DuckDuckGo. Pay for it, ask the lady at the desk if the confirmation number is the same as the registration number, she says no. I ask if there's supposed to be a third email and she kinda smiles at me and says "I don't know, maybe " like ok. You fkning suck. You are so unhelpful. This process is trash, and your website sucks. Enjoy your one star review. read more

Wow. No Patient quality of care when stepping in this Lab. The woman checking us us was curt and down rite hateful. She was in a foul mood. Rubbing he temples like her head was gonna explode, rolling her eyes, like she hated her job and you were bothering her. Mind you I and others had already done our self check in on kiosks. All she had to do was take the orders from us and enter them. Thought it was me bit she snapped at 2 other after me, raising her voice to the point of being offensive. 37 yrs as a Nurse here and dam glad I did not have to work with the howler. Lab Corp needs to review their tapes. Id guess Karma will surface someday soon, she will yell at the wrong sick person and get snatched out of her wee window. read more