I visited Sonora Quest Labs at Irma Lane this morning. Alma, who is usually at the front desk , is…read morekind, caring and exceptionally good at her job. Today she not only met me at the front desk, but then also took my blood sample for my doctor. I can't say enough about her. They are lucky to have her, as are we! Cheryl T.

Worst customer service here terrible long waits do not recommend coming to this shit hole…read more I called and made a complaint I've been waiting for almost an hour just to have my blood drawn and I still haven't been called. No customer service people at the front desk very unprofessional up here at 3805 East Bell Road in North Phoenix. 0 stars not recommending this place at all terrible customer service what a shit hole.

Norma was AMAZING. I have such a phobia of blood draws and usually hate these procedures…read more Norma's way of talking through the process, flawless blood drawing technique, and the overall way that she presented herself. made this the best possible blood drawing experience. I wish it was always with someone like her!

Took a while to be seen despite having an appt. Plenty of seating and very nice staff. All went…read morewell! Good location

I heard about this place from a friend at the gym. I'm trying to get on a trt program thru my…read moredoctor and I guess there is blood work that needs to be avaluated to see if I can qualify. Today I went to my doctor and he gave me a script for blood work. I called Summit and told them my good friend had recently used them and said he got them to drive over to his office to draw his blood during lunch for no charge. The one who answered the phone at summit name was Rick.. He was really friendly and told me he'd make sure I got hooked up. Lol He also told me that normally when you call to schedule a mobile visit you'll schedule a time and date which he said will normally be the next day. He told me that I was lucky caller number 5 which means I would receive a free mobile draw and it could actually be today if I'd like. Before I could say anything he said he was playin around and let me know everybody gets to use there mobile service for free, so tell your friends he says. He told me I was lucky tho and because I called early enough in the morning he could get somebody out the same day. I don't want to go on forever but feel like I left two other important kick ass things. 1. I don't have insurance and have to pay out of pocket. I guess there cash pay prices are one of the lowest in the valley I didn't check but I believed him. 2. The phlembotmist named Pam who came to my house was very nice and made having my blood taken almost painless. When she was done I asked her when she thought I'd get my results back and she told me probably tomorrow. I can't believe it's that fast. I will leave another review if thats true. Thanks Summit I will let anyone I know who needs blood work done about your wonderful service and you will definitely be seeing me again. Thanks again

From the owner: We are the laboratory that makes house calls.read more

First visit to the office. Very spacious and clean. Plenty of room to social distance. We…read morevisited the pharmacy today. Note that the pharmacy is closed during lunch hours from 12 noon to 1 pm. Staff were very friendly and helpful. We took care of our prescriptions. Plenty of outdoor parking spaces.

I highly recommend avoiding this office. I recently got insurance through my employer and thought…read moreit would be a good idea to get a check-up after not seeing a doctor for many years. Jennifer Thatcher had good reviews on the insurance website, so I decided to give it a try. Upon arrival, no one could confirm whether my physical and bloodwork would be covered by insurance. I attempted to confirm with my insurance provider but was unable to do so without the CPT code. I've received these codes from dentists and other healthcare providers in the past, but despite multiple requests, neither the receptionist, assistant, nor doctor would provide the necessary codes. As a result, I was unable to determine how much the service would cost out-of-pocket, which was frustrating since I'm not in a position to take on extra medical expenses. I did not end up getting bloodwork for this reason. Which is what I wanted to check the most. When I asked for the codes, Jennifer was dismissive and condescending, acting as though my request was inappropriate. After waiting about 45 minutes to be seen, I was given a physical exam, but it was largely pointless--my ears were checked, blood pressure taken, and my lungs, heart, and stomach were listened to with no feedback or explanation. I felt like I could have done all of that at home. Jennifer didn't let me finish speaking and kept cutting me off. She showed no active listening and seemed uninterested in addressing my concerns. When I tried to discuss other health concerns, she refused to talk about them, citing insurance reasons. She basically told me at my age there is not a concern and I already know what I need. The experience was unprofessional and disappointing, and I will not be returning to this office, especially to see this provider. The lack of care and professionalism was appalling.

I was due for my annual lab work and this location was the closest one nearby that had an…read moreappointment not only the same day, but within the hour. I scurried over to make it to my appointment on time. Appointments are such a game changer at this and all other Sonora Quest locations. I checked in on the kiosk and was called back a few minutes after I sat down thanks to the appointment. My phlebotomist was okay. I've always been told that I have shy veins and that my hand is the easiest stick. Despite informing the phlebotomist of this, she still tried to draw from my arm which was fruitless. I ended up needing to be stuck twice which would have been avoided if she had listened to me about my own body. Kind of frustrating.

My doctor ordered a 24 hour urine test. This requires you to basically stay home for 24 hours in…read moreorder to collect every drop of urine that day. I followed the instructions and dropped off 3078 mL of urine. I know the number because they measured it - and then inexplicably cancelled the test. They didn't inform me. They didn't tell me I would need to repeat the test. They just stopped processing it. Now, I have to repeat the test because someone at Sonora Quest didn't care about doing their job properly. I will never use Sonora Quest again.

In and right back out. Went here for a urine test as pre-employment. Couldn't have been any…read morequicker. Highly recommend.

first time using this service and I was extremely pleased. Staff is very friendly and…read moreknowledgeable, the facility is very clean. I would highly recommend.

Amy is great. One try and she was done...kind, professional and a great phlebotomist!.read more

Amy was terrific! I explained I'm not a big phlebotomy fan, in fact I'm a baby about it. First of…read moreall, her mobile service is VERY convenient. All the typical hassles with traditional lab appointments were 100% avoided and appreciated. Amy was very personable, professional, and quick, making for a comfortable and confident appointment. I will definitely use Amy's services again. Thanks Amy!

My nurse in overflow radiology, (Quinn) provided one hundred percent the best care I have received…read morein a medical setting. They navigated through my process thinking ahead and making sure that I was able to have the necessary imaging done without any complications or discomfort. An actual angel through and through. This should be the standard quality of care for this specialty and department. No notes.

This is the second time that I have brought the same patient to the ER on Mayo blvd for a suspected…read moreUTI. For them to tell me that she was negative. I used text strips to confirm their incompetence . Had a professional confirm and ordered antibiotics. I am not a fan of mayo but it wasn't my choice to go there. Dawn Packer Independent CNA Caregiver.