I went for blood work on a Saturday at 7:45a. No appointment. I walked in and signed in at a kiosk. The waiting room was full of coughing people and crying babies. According to the electronic monitor/display, I was 21st in line. Great. After a 10 min wait, a rep called me up to collected the doctors orders and my insurance card. Minutes later I was rekaxinf in a chair with a needle in my arm. At 8:07a I was sitting in my truck writing this review. I would totally come here again for any labs. They are quick and efficient. The staff were smiling this early in the morning. Who does that???... except me! Lol. Accessible parking and entrance. read more

On Friday, 10/01/26, I made an appointment at the 5757 W. Thunderbird Road location. I arrived and checked in on the kiosk. The receptionist just sits on a chair and directs people to the kiosk. A sign would surely save a salary. I was called in a fairly timely manner, information was exchanged and blood was drawn. One of the tests was a 24 hour Urinalysis Sample. I was given the container and both written and oral instructions. The two most important were... don't collect the sample on Saturday as we are closed on Sunday and please "drop it off" at any location within 30 minutes of completing the test. The concept of "drop it off" is lost on Sonora Quest. All the receptionist knows how to say is "use the kiosk", you need to sign in on the kiosk, choose "drop off a sample" and then sit down and wait, and wait, and wait. Since you didn't have an appointment, things are not in your favor. Finally a technician comes out, blurts out your name and you get to follow them to a small room. There you also get to answer questions about your sample. All the same as you were instructed, days prior. After answering "YES" to numerous questions and verifying the information on the small label the technician printed out you are free to leave. This is NOT "drop it off" this is return it and wait. Another 30 minutes of my life I won't get back. Remember that when dealing with Sonora Quest, your time does not matter. read more

Showed up 10 min before a 9am scheduled appt for a 3 year old's blood draw. Was not seen until almost AN HOUR after 9am. Absolutely unacceptable. read more

If you make an appointment it should be honored it's the whole point of having an appointment!! At this location that doesn't seem to matter how unprofessional can this be labcorp honors its appointments. Smh I will now cancel since they are over a half hour after my appointment with no end in sight. read more

Horrible non existent service. Requires an appointment to arrive and check in on iPad self service check in.. TO WAIT AROUND ON EMPTY LOBBY. Horrible customer service- great at being a barrier to care. read more

Sonora Quest Laboratories - Reception person ignores everyone- lobby is empty! - Laboratory Testing Near Me - Phoenix, Arizona

Obviously they can't handle basic scheduling for the number of staff they have. They appear to be grossly understaffed. And also lacking in minimum business sense to set fewer appointments and take them further out so people who don't need them fast can schedule ahead. Duh. Like all of our healthcare system, unbelievably disrespectful of the patient's time. A 60 minute wait following your appointment time just to get a blood draw is ridiculous. read more

Went to this office this morning to do a biometric test. but because it wasn't in the system the girl was hesitating to do it. even thou she gave me a paper that would allowed me to do it at the time she told me to filled it up the next time when i come back. it made me feel like she just did not want to wait for me to fill out the paper. so i left. i already did this test back on August and Sonora Quest lost the blood work. so i had to come back and re do it. and then this happens! What kind of company is this? this test is vital for me to get a benefit. A benefit that i might end up losing for the incompetence of some people.0 stars.... read more

Got there at 6:00 AM without an appointment and was called within 15 minutes. Maria did an amazing job taking my blood. Never even felt the needle go in. read more

Quick and easy. I booked online for a 7:15 appointment, I was in and out by 7:40. The staff were friendly and made me feel comfortable.

Untrained people. had two different orders, got back only one result. hit a nerve, now my left arm is in constant pain. Never use them again. read more

How about shutting the whole company down and starting over? I made an appointment but, of course, there was no record of it. Why would there be? That would indicate competence. Sonora Quest is dysfunctional. (But Desiree at the front desk was pleasant.) read more

Been here a few times with no problems. I like the convenience of everything, especially hours. They open earlier than the other locations near me, so it is convenient to go on any day before I have to work. They do take appointments, but they also take walk ins. I find that they tend to not make appointments earlier than 7am, though, which makes walk ins at 630 fairly easy for me. I'm usually in and out by 7am. Staff in the back is usually friendlier than the front, but I get it. I normally get there right as they open, so some people haven't had their coffee yet. No one is rude, but you can see that they're not too peopley at 630. Honestly, neither am I. Everything here is clean. They're pretty quick in getting results to my doctor. read more

The process was quick and easy. The young lady that did my blood draw was so kind and had a great personality! She was good at her job because she hit the vein on her first try, which doesn't always happen! read more

Was in the system with the main office and verified, even had email on my phone. But the local office refuse to look into why its not showing up on their end and waited over hour before they even looked at the records. Most offices would have the verified before even consider seeing patient . Very poor check-in and wait over and hour, to hear them say you are not in the system WTF read more

This place was just so unprofessional and unorganized. My experience here was terrible. Maybe they need to stop picking up their nurses outside circle k and actually get professionals that know what they're doing and ask questions first before calling patients to the back. I had so many issues. read more

When people make appointments, they should be seen at that time. I had an appointment booked 2 weeks out and when I went in I was told there would be an hour long wait. What a joke, you would be better off walking in and waiting the same amount of time. read more

Staff is mostly friendly at this location. I bring my grandmother here to get her blood work done, due to her office no longer offering lab services on site. We usually arrive as early as possible, due to fact that the waiting room fills up quickly. Our visits typically last 25-75 minutes, depending on the number of people waiting. The location is very central for us and our doctors have never had any issues getting results. Would recommend making appt if possible. read more

They don't answer their telephone and they keep you on hold, while a recording continous plays

Floyd Anderson This office is organized and well equipped with techs. They are the only ones that can reach my small veins with one try. Way to go! read more

I came on a Saturday at 7:30 and everyone was so efficient and nice! There was a lady at a kiosk checking people in and she was great too! I definitely recommend this location! read more

Had an appointment. Checked in 15 min prior. Wasn't seen until an hour after scheduled appointment time because someone "ready'" me by accident. And so I just watched people come in after me and leave before me for over an hour. No one was responsible but one lady was sorry. read more

Every time I come here my blood draw is very painful and I bruise immediately. It always bleeds so much here versus other places where they can get it with no pain and minimal bleeding. I work in healthcare and won't come here again. read more

Wait time is horrible . Hate that you make an appointment to find out it doesn't matter at all . Better to pay and have someone come to you . The kiosk to check in isn't working , but no one has just put a simple sign on it to let people know . They do however have a sign stating it's a felony to assault a healthcare worker in the line of duty . So they know there customer service is horrible . Waited over an hour with an appointment . read more

Excellent service. Made a appointment online and was seen within 5 min of arrival. Lab technician performed blood draw with no difficulty and I was out in less than ten minutes. Will continue to keep on coming back to this location. read more

Absolutely nasty staff. Extremely rude and condescending, specially Clarissa at the front desk. Makes you feel you are checking into jail. Will NEVER come again. read more

I have seen more accommodating and pleasant lobbies at auto repair facilities. Ghetto like atmosphere. Stark, plastic folding chairs and green laminate flooring with dull play-do gray walls. No pictures or artwork. Looks like a 40" TV. I am no designer, but this place is drab and needs decorating. The wait was also about 20 minutes to get in. read more

Sonora Quest Laboratories - Laboratory Testing Near Me - Phoenix, Arizona

This place is horrible! We took our baby for bloodwork and they acted like never done pediatrics read more

Sonora Quest Laboratories - Baby's arm - Laboratory Testing Near Me - Phoenix, Arizona

Who wants to get pricked? Have a fear of needles? Well this is the location to go to. The service staff seems to have some quality experience especially from BUD and Maria. This central location opens up as early as 6:45am and has hours on Saturdays. They are super busy so be sure to schedule an appointment online. No waiting to check in they are one innovated lab as you walk in to check in on a tablet. The front desk staff is quick to call your name and get you in within a decent time of your schedule appointment. I have always had great experiences here and the ease of online appointments then to walk into a smooth process makes it even better. I don't like to get poked and pricked but this Sonora Quest location seems to the whole process painless. read more

Arrived at 1:11 for a 1:15 appt. Waited 6 min for someone to show up at the check-in desk. After getting checked in and waiting another person came in and said his appt is at 1:45. Of course they call him first. When I asked about this the lady tried to claim he was here first. It's now 1:44 and still waiting. Definitely not coming back to this location. PS they have a sign posted about how it's illegal to assault a healthcare worker. Not hard to figure out why they needed to post that. read more

Horrendous from beginning to end, I had an appointment for 8:00 AM to get lab work done, it was 1 hr and 15 minutes after my appointment time before I was called back, close to 3 people who came in after me went before me. The place itself is dirty, crowded, and noisy. I wonder what is the point of making an appointment when it still takes over an hour to get in? There was a man who came in without one and they told him it would take an hour. So really what is the point? read more

I went yesterday for my 6 month soon that need to get lab work needed to warm up his bottle and they said they don't have a microwave? Needed to change his diaper and the other front lady took me to the bathroom where they had no changing table!! She could of at least told me, I get that they are trying to protect them self's but how hard is it to sanitize things after if all they do is sit on there rear ends n do no schedule when it's walk ins n also they have to different patients sign in at once and no 6 feet away distancing read more

For more than a year I've gone to this lab at least monthly and sometimes more often for blood draws and routine testing. At first I would try to "psych out" a time when I figured few others would also be there - I was almost never right. But, without fail, behind the reception desk sat Ruta Tanai, patience personified. I've never seen her upset, never heard her lose her temper (as many who are waiting do), never found her to be anything but helpful, professional and pleasant. Going to the lab, for whatever reason, is not something most people look forward to but if Ruta Tanai is the one who will take your information and orders and insurance card/s, then things just got a lot better! Thanks Ruta!! read more

I always choose to go to this Sonora Quest location even though it's not the closest one to me because every time I make an appointment and their services are fast, friendly, efficient, and painless. I definitely recommend this location! read more

I wish I could give them 0 stars. Customer service is just the worse! This is the closest lab place to my house so I usually come here but staff is so bad, it doesn't matter what day or time it is, front desk always got a stank face and no compassion AT ALL. As a health field worker I feel horrible for the pts here. My mom sometimes comes by herself and they be so mean to her for no reason, I be waiting in line sometimes and they be mean to other pts for no reason. For the first time at a health facility I see a picture at the desk that says that hitting any staff is a felony, I bet some pts have gotten so tired of their BS before that they had to put that picture up there. Once again I'm here today and I came a little earlier that my appointment and the lady at the front desk told me she couldnt check me in because they were going to call me as a walk in, then I go and wait in my car, come exactly at my appointment time and now she tells me I have to wait at least 15min?!?!?! No name tags either. Just horrible service!!!! read more

Horrible place, called set a time, showed up still waited for an hour. They lost my documents like 4-5 times, receptionist/RN is rude.

I came here to get blood drawn and they ladies up front were not welcoming especially for a nervous patient. They were rude and stand-off ish. When I got my blood drawn they were not gentle at all when I specifically told them I'm not good with needles and I've fainted before. read more

Had an appointment today and I was seen 40 minutes after my appointment time because a woman decided to come in hemming and hawing because she missed her appointment and claimed she couldn't get through to reschedule. Guess what, they decide to let her go and bump all the rest of us. Cool, i'm not on my lunch hour or anything. Totally unprofessional and lack of respect for anyone else's time. I've never had any problems at other locations, I will not be coming back to this one. read more

sonora quest lab 2001 W Camelback Rd #150, Phoenix, AZ 85015 front desk lady said she could not tell me whether or not they would throw my kidney stone in the trash or not , I went to a different sonora lab location five minutes away and they took the stone and analyzed it no problem passed a kidney stone at home unexpectedly , doc said i was authorized to drop off at any sonora lab for analysis , african american lady at front desk of sonora lab said because i didn't have stone in a sterile container but in zip lock bag from home , that they might throw it in trash , ive turned in a stone like this before without a problem, apparently she believes i was supposed to drive to my doc , get a cup , and put it in the cup . i asked her for a cup and she handed me one , at this point she said they still might throw it in trash I went to a different sonora lab location five minutes away and they took the stone and analyzed it no problem read more

My experience here leads me to believe that this might be one of the better locations for this lab chain. Walked in (without an appt.) and start to finish was about an hour. Staff was friendly and actually helpful. Plenty of parking and easy to get in and out. I will more than likely use this location again, if needed in the future. read more

I needed to get blood drawn for a physical. This place was packed. I thought I would be there awhile. But nope , I was in and out in 25 minutes. No problems. Smooth ! read more