I would love to fund a way to contact the company about the tech they sent out this morning to do my labs. I am someone who has extreme medical anxiety so every year I have someone come out to my house to do my blood draw. I cannot say enough good things about this tech. She was here literally 5 minutes .... and it was so super easy . I so appreciate the fact that this company offers this service ! read more

Unbelievable. They rescheduled my first appointment without asking me. I now had Saturday from 5-7, and nobody showed up. No text, email, or phone call. This is the most unprofessional company I've ever dealt with. I now have to dispute the $99 charge on my credit card because I don't want to call them or deal with them. I've fasted for over 18 hours, I have a headache, and I put off a lot of things I needed to get done because of this. Very, very unprofessional. Slightly tighter if you want to post it: Unbelievable. They rescheduled my first appointment without asking, then no one showed up for the Saturday 5-7 slot they gave me. No text, email, or call. Most unprofessional company I've ever dealt with. I'm disputing the $99 charge because I refuse to call them. I fasted over 18 hours, I have a headache, and I put off things I needed to do for this. Completely unprofessional. Update: After sending an email asking for a full refund and letting them know that if I didn't get one I would file a dispute, I was surprised to hear back within an hour. I also complained about their service. They responded that it would take 3 to 5 business days to get the funds back, but they never apologized for not showing up. This place is very unprofessional. read more

Had a window of 11am-12pm Well...its 1:15pm and still not here. Very difficult to communicate with anyone for updates. So no clue when they are arriving. Not a convenience at all. More of a hassle. Wouldn't recommend read more

I woke up early and fasted for my blood test- the phlebotomist never showed up- literally no call no show. DO NOT use this company- they are 100% a scam. read more

Had to arrange testing for my brother who lives 400 miles away in a group home. Day 1) Their person refused to identify who their patient was when they requested admittance. Did not attempt contact with me to resolve. Day 2) They cancelled the rescheduled appointment. Day 3) Claimed to have knocked on the door at the home and called me. The group home says no one heard a knock, and I certainly did not receive a call. The only bright spot- it was easy to cancel and get a refund. Gotta go- have an 800 mile car trip to start. read more

Purchased numerous tests - through Superpower - actually a ton of money as they upsell you so much at the end you feel like you've bought all kinds of stuff you don't need. Phlebotomist was very late and showed up angry - and so rude - inexcusable. And I paid $119 for the privilege of dealing with her! I'm asking for all of my money back - I would not trust a company who is sending someone like that to your personal home. read more

I needed blood work done. I made an appointment and the day before they cancelled and made an appointment for another day. I don't sit in my wheelchair waiting for for people who might never show up. the took 99 dollars and have no intention of coming. don't do business with them read more

I was nervous after I booked this company and saw the reviews but overall had a fine experience. The individual that came to my house was kind and the process was quick. It only took her about 5 minutes to do my blood draw start to Finish. Scheduling was easy and it was so nice to be in the comfort of my own home. Not five stars because there is no way to contact the company but emailing them. My person said they arrived and they had trouble finding my apartment but there was no way to get in contact with them or the company. I would expect some way to chat/call the person coming to your house or the company. read more

I really love the specialist named Nancy, she was supper sweet, gentle, very easy to get a long with. When she drew my blood she told me to keep breathing and explaining everything to you before she does it. I would love to recommend asking for Nancy if you are getting your blood drawn for the first time thank you so much get labs. read more

Five Stars for Las Vegas! Been using Getlabs for the last 2 years. I work demanding hours and it's very hard for me to get to lab. When my doctor sends me a lab order, I simply go to Labcorp to make an appointment. I'm directed over to Getlabs . Scheduling is easy and they have appointments as early as 6am. I always schedule for 6 because it's right before I start working. Jazzmin is the phlebotomist who usually arrives. She is always on time. She is super friendl. Jazzmine has all the necessary equipment needed to complete the blood draw. Usually the day after the blood draw, I receive my lab results. This is the best $99 I can spend. Additionally, HSA cards are accepted. Thank you Getlabs for making my life easy when it comes to lab appointments! read more

In an age of telehealth, AI diagnostics, and concierge care, it's frustrating that Getlabs still can't deliver. Especially when in-home lab work is a basic convenience that modern healthcare should have nailed by now. I used Getlabs once before and was extremely disappointed. My apt was repeatedly delayed while I was fasting. When the phlebotomist finally arrived, she didn't even have medical gloves! I had to provide my own! Over a yr later, I gave them another chance. I paid for the soonest available appointment, a time slot (11 a.m. to 1 p.m.). Instead, I got a call at 8:30 a.m. from a woman who wouldn't give her name and said, "I'm calling to reschedule your appointment to Monday at 8-11." No apology. No flexibility. No alternative options. Just a reschedule I never agreed to..and a vague excuse that my phlebotomist had an emergency. When I asked if a partial refund or discount would be provided for the inconvenience, she said she'd look into it. Then she hung up. I got a text moments later saying my appointment was canceled. With no mention of a refund or rescheduling. I tried calling the number back multiple times. First, no answer. Then, declined. Then, voicemail. When she finally called back, she claimed I had canceled, which I hadn't- and said, "I recorded the call." (I'm in Illinois, and her caller ID said California -which raises legal concerns about recording without consent.) She still refused to give her name or her manager's contact info and hung up again. It's been over an hour, and I still haven't received a refund. On top of everything, their advertised prices are misleading. They promote $35 lab draws. The lowest I've ever seen, even weeks out, is $100. Most times they're around $130+ I hope lab centers find better partners soon. For those of us managing chronic illness, this type of service is genuinely needed. But Getlabs continues to show they're unreliable, overpriced, and unprofessional. read more

Getlabs - Canceled appointment email including no info on a refund. - Laboratory Testing Near Me

I would leave zero stars if I could. Phoenix area, scheduled online through Labcorp portal because they are terrible too - hard getting an appt, nearest one is half hour away, always still have to wait. Received email and text confirmation, received email and text appt reminder, appt window comes and goes with no contact - no text, no phone call, no email. Website is all AI bots saying sorry but offering no solution. Of course they took $100 from my account immediately. What a B.S. company model. Now add the hassle of trying to get my money back and I'm still back where I started. So much for being convenient. Wish I had checked Yelp first. read more

Getlabs drew my blood on June 9th, did not receive results, called labcorp, they never received the specimen. Left a message with getlabs website, no contact number. no response. Great concept, poor service. read more

Keep appointments, and don't charge $99 before the job was done. I booked online for an appointment, and someone called me to cancel. He took another appointment time for me, and I received a message that appointment was canceled. I have called them, and all I could do was leave a message for them to call me back. They have not called me back. I would never recommend this company for at home blood labs. read more

I would like to add an update from my last review. I've had success in getting scheduled and appointments kept since my last review, over a year ago. Things seem to be a lot better. read more

Scheduled an appointment for Sunday, confirmation number 28JXQH. Time window passed. No phone call. No ability to contact the getlabs team. Phone number 424-348-0065 to contact Getlabs went to a voicemail box. Terrible waste of time. DO NOT USE this service - better off going in office. read more

I have scheduled thru Sonora Quest for home blood draw for several years with zero issue til now. Most recently - I had blood drawn 6/2/26- Lab received my blood 6/5/26 I just learned all the test results show "Test cancelled due to a specimen integrity issue. Specimen age and/or storage temperature exceeded stability requirements". Why did it take so long to send my blood to the lab? Fast forward I had a 2nd appt for a different set of labs scheduled, again for a home draw. My FASTING appt was canceled with no notice until I called to see where the Tech was at. The explanation was that I shared the lab order to late. The lab order was uploaded when scheduling the appt. I also emailed the labs the day b4 the original appt..nothing stated at that time about rescheduling. So now I am waiting to hear back as to when they will be back out to draw more blood for the 1st lab order. Sonora Quest advised I would have to escalate with GetLabs.. umm why isnt SQ investigating this issue w/ their 3rd pty. Why would they put that back on to the patient??? The entire experience has been extremling frustrating. Not certain I would refer anyone to this service. I may change my mind based on how GetLabs handles this escalation. read more

AI slop in every department! Cant even talk to a human being. They literally do not allow customers to call into their business. Let that sink in for a moment, they will happily take your money but then wont even talk to you. Disgusting! AI is ruining everything! read more

Absolutely garbage company. I have booked my daughter three appointments just to have them no show and cancel on me! There's no customer service to call you have to email and wait hours or days for someone to respond. What a BS company read more

sent 3 texts delaying appointment 3 times stuck my mom 3 times because person was moving needle around and losing blood finally lost test results again. only part of the ordered tests got to quest. the most critical ones were lost again read more

I booked a four hour window for blood work at my home. 5-9am. I woke up and waited for a call of their arrival. I finally got a call at 6am from their team stating, "we have to cancel your appointment, our driver is unable to work today" I asked for a new appointment and they stated they didn't have anything for the next few days. The labs were time sensitive per my doctor. Still waiting for my refund as well. Very Unreliable. read more

I received a text message at 300 AM, the same day they were scheduled to arrive later that morning, stating they needed to cancel. I've already paid them $79 days prior and asked to be refunded immediately. Super frustrated as this could have been a phone call a day prior so that I could arrange my day. Based on other reviews, I'm not alone. I would NOT recommend this service at all. Terrible business practice and wasteful time. read more

Phlebotomist was late. they submitted the wrong paperwork. My doctor never received my results. I will never use them again. read more

1. Technician walked into my house stinking of cigarette smoke 2. I had two physicians that requested lab tests. I submitted both orders to GetLabs online when I signed up. Technician was completely unprepared and initially asked me to print out the first physician order, which I had already submitted online, which was 24 pages. The technician then asked me to print out the second one which was another 28 pages of printing! 3. The technician had to stick needles into three different spots on my body to get the blood that was needed. 4. The only submitted the blood for one of the doctors orders. The second one they didn't do, which I specifically told her was the ones I needed done. So, I paid the money for nothing. 5. There is no way to speak to a customer service representative on the phone. They have BS AI customer support e-mail/chat. read more

I had a very poor experience with the phlebotomist this morning. It was very frustrating after only being able to meet at 5 am. They were not able to draw blood stating that the area had scar tissue. I had never heard of this in all of my life. She was not able to complete the draw in either arm so I had to ask her to leave. Very very poor! read more

get labs is difficult to set up appointments once you get your appointment it is postponed without a reason given. I had an appointment set for Tuesday but was canceled and moved to Wednesday, thepostponed to Thursday. then late Wednesday night I got a text cancellin the appointment with no reason given. it's almost impossible to reach a human to discuss issues. Unreliable with no customer service read more

Of the last 3 blood draws and urinalysis tests I have taken with them, only one actually made it to Sonora Quest. The last time they came, the phlebotomist hadn't read the order correctly, so he had to scramble all through his car to find a cup for my urine sample. I don't know what he did with it after he left, but the lab never received it. read more

Horrible customer service. You can't get a hold of a human. They wanted updated lab orders, but there was NO WAY to do so in their system, and no one would get back to me. I had to cancel my appointment, and so far, I have not received a refund. It's too bad because what a convenient service this could have been. read more

Horrible experience. Had a appointment for in home labs and no one showed up, that they went coming and call to verify my insurance and later found out they don't but instead of calling to letting me know, I just waited and waited. Get it together read more

They NEVER SHOWED UP! Horrible and no way to contact customer service in the weekend.

Plebotomist arrived and looked at my uncle's arms with disgust. She asked "Why are his arms red like that". I thought she new as a medical professional but she seemed very new. My uncle is an stroke patient on plavix in which causes which causes the skin to bruise easily and look paper thin due to it breaking the clots inside his arms. She still looked at him with disgust and said she needed to call her supervisor to ask for permission to draw blood. She only poked him twice and didn't even try to provide the service that I payed her for 99 dollars. Other plebotomists have come and done the job so my uncle can have his labs done and treated him kinder and not look at him with disgust. This was the worst experience ever. The company will not give me back my $99 dollars and want me to pay $99 again because the phlebotomnist came eventhough she did not do her job. Basically I got scammed. Never again am I doing services with them ever again! read more

I was willing to pay the $99 fee to have my labs done Monday. These people boldly assumed that I have nothing to do Tuesday and rescheduled me without contacting me directly. I found out when I woke up Monday and decided to check my emails. Very annoying as I had already scheduled a day off work, and worked out a babysitter for their visit. read more

The lab technician arrived late and I couldn't get the lab work done. They never offered a refund or to reschedule the appointment. waste of money, awful service. read more

Stephanie was prompt and professional with my blood draw. Labcorp is always so busy and I wouldn't be able to get in with my hours at work. Worth the money. read more

Horrible! do not use! we booked an appointment and paid in full three days prior. The night before at 7pm I received a text that they were unable to come and cancelled. it was for my daughter home from college and it was the only day we could do this. when we tried calling and texting they have NO support, just an AI chat. no one to call or text back. read more

I've used Get Labs on a few occasions for my PCP labs because the convenience ( it's $75, but worth it to me) of coming to your home is invaluable to me. Going to Sonora or Lab Corp is the worst, not as bad as going to Simon Dread, but almost as bad. I had labs set for the time frame between 6-8 am ( fasting ), but tech didn't get here until about 8:30, that's ok, she got here is what matters. They got my labs to Sonora quest ,and I actually had my results the next day! No mess ups either. The nice lady tech did say they are really busy and I get the feeling understaffed. The window used to be an hour, now it's two hours and prices increased but that's ok, I like getting my labs done at home. I noticed when you go to SQ website, they offer labs through Get Labs too, so that's probably the main reason they seem a lot busier now than in the past. I'll definitely use them again on my next labs and I hope they get more staff, but overall, pretty happy with this service and option. read more

Unprofessional, dear I even say, ghetto. I've used GetLabs a few times this year. I work from home so, valued the convenience they offered. Despite our doctor sending them over multiple times, they never have lab orders. Because of this, I've had to reschedule appointments. Then today, about 20 minutes prior to our appointment, the scheduled technician called to say that our cats could not be near her because she had an allergy. I explained to her that the cats would not be near her but since they lived in the home, she would still be subject to cat dander, etc. She suggested doing a blood draw outside. I explained that our porch is dusty and asked how that would work. She went on to say I had "a tone" said my appointment would be rescheduled and hung up. Then, the person who called to reschedule called just said, "I'm calling about the appointment from 12-2 today". Not I'm calling to reschedule, not I'm calling about the incident so, I had to directly ask her why she was calling, to discuss the incident or reschedule? In short, the people here are unprofessional and require better training for sufficient customer interaction. I value convenience but, I also value a smooth and thoughtful customer experience. I won't be utilizing this service again. read more

Yikes what a nightmare. Avoid at all costs. 3 redraws, 3 invoices with Labcorp, and over $4000 later I can tell you it's not worth the convenience. Just don't do it. It was the worst $99 I've ever spent. Trying to follow up with them was also not effective. If you need a mobile provider, try anyone else. read more

This morning, Jasmine Cooley through Labcorp came to my residence to draw blood for blood tests from my 10 year old granddaughter. Over the last year, she has had to have blood work several times and it hasn't gotten easier... until today. Both the format of in home and Jasmine's professional yet compassionate demeanor made the process so much easier. I have attached a shot (no pun intended) of my granddaughter and Jasmine who are both all smiles after the procedure! We thank you very much and will ask for her when the need arises again. read more

Getlabs - Jasmine and my granddaughter - Laboratory Testing Near Me

Totally unreliable. Zero communication prior to my 2 hour window SCHEDULED fasting morning appointment. The employee called me AFTER my scheduled time to tell me she could not get to me for another hour! Never again read more