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Labcorp

2.5 (81 reviews)
Open 7:00 am - 3:00 pm
Updated 3 months ago

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Unpresent and unhelpful

I mean 1 star is too high for this place. It's the most unpleasant, unprofessional, rude service you can get. Front office is very unhelpful, rude and not present, they just walk out on you and not coming back for good 10 minutes. As well as someone need to explain front lady you can't chew and speak with customer at the same even if every answer "I don't know" or " I have no idea"

Not sure when they open just too many people waiting outside
Arief M.

Labcorp falling from its quality. We need to think twice about going to this place. We were just waiting to give samples not sure when they come. This is the most irresponsible behavior.

Luis S.

**experience during covid-19 ** the hours online didn't match up to current covid times. They are not open Saturdays so might want to double check before you go. I figured since there's a small limit capacity during covid I should do an appointment. It was kinda nice upon completion I was given two options for check in upon arrival: QR code to use at a kiosk or a link sent via text. I opted for the link upon arrival. I clicked it when I arrived and waited in my vehicle until they sent me a text to walk in once they were ready for me. Upon walking in there was a blank paper and a pen on the counter. Nobody was at the reception. I walked in and assumed they didn't need me to write my name as I had checked in. Other people walked in and wrote their name on it but there was nothing in it so I left it blank. Eventually I was called in after like 10 minutes of waiting.

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3 months ago

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7 months ago

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2 months ago

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3 months ago

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9 months ago

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1 year ago

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Reagan R.

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1 year ago

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8 months ago

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Reagan R.

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1 year ago

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2 years ago

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10 months ago

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11 months ago

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5 years ago

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1 year ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

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Reagan R.

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2 years ago

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Reagan R.

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5 years ago

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4 years ago

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6 years ago

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10 years ago

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5 years ago

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8 years ago

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6 years ago

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6 years ago

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7 years ago

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5 years ago

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6 years ago

Extremely professional and efficient practice I left feeling like they truly knew what they were doing.

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6 years ago

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6 years ago

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I received excellent customer service from Dione while getting my pre-employment drug test completed this morning.

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Sonora Quest Laboratories - Empty waiting room.

Sonora Quest Laboratories

(141 reviews)

I'm not sure if this place really is incompetent or if they are scamming people!…read more If you are getting anything other than routine blood work, stay clear of this place! I was having some tests done that are not your run of the mill tests. The story goes like this... I wait an hour past my appointment time (this should have been the first red flag). Once in the back, I notice it is taking the lab tech extra long to put my lab order in the computer. I ask if everything is ok, lab tech says "yea, having a little trouble with one of these tests, can't seem to find it" (second red flag). About a minute after I ask if everything is ok the lab tech leaves the room, comes back with another lady. They are both looking at computer, tech 1 say's I'm not sure which one to use (third red flag), 2nd tech say's I think it's that one (fourth red flag). The second tech leaves, not 2 seconds later a third tech comes in, and says that the second tech wants her to check and make sure it's the right code (fifth red flag). Finally, after an hour of waiting after my appointment and 20 minutes in the room trying to figure out what code is correct I finally get my blood drawn. Fast forward a week and half. I hadn't seen anything come through my Insurance via my portal (I have had issues with Sonora not billing my Insurance in the past), so I called Sonora, and low/behold the rep tells me "Oh, your claim is on hold pending a letter from your doctor saying that this test was needed", say what?! The rep then proceeds to tell me that the test that was put in the system is not FDA approved! My mind is blown!!! Now I know why it was taking so long for the lab tech, instead of informing me that she could not find the correct code for that test she decided to find a code that closely matched the test I was suppose to get. It's still too early to get a bill because they still have not billed my insurance. I am be proactive and letting people know. I am also filing a complaint with my insurance and the BBB. If needed I will escalate to the district attorney's office. I should not be on the hook for a lab test that is not FDA approved, I should have been informed, and given the option to opt out!

Whenever I have been to my Local Sonora Lab, I have had mostly good service but today my experience…read morewith a Customer Service Representative on the phone, has been exceptional. I wanted to query a Bill I had received. I became impatient (one of the pleasures of seniordom) and ended the call in anger. The Customer Service Rep called me back immediately and gently drew me out. She explained many things to me and resolved my issue with empathy and common sense! Her name is Andrea and I am most impressed with the Customer Care I received! Thank you so much!

Labcorp - laboratorytesting - Updated May 2026

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