Front desk was not very friendly. However, the girl that did my breast ultrasound was an angel. Her room was warm and comfortable, she explained everything she was doing, and she delivered my diagnosis. She was gentle and made me feel very comfortable. I cannot remember her name, but know that you are in good hands if you go in for a breast ultrasound!!! Thank you! read more

As soon as I walked in and was "greeted" by the miserable staff I knew this was going to be a poor experience. So seeing the bad reviews makes perfect sense. I had a bunch of paperwork to fill out even after doing it online (to be expected I suppose), but as I was giving my paperwork back I witnessed the staff being so rude again to another patient who was trying to figure things out for her very elderly mother. It's so sad to see healthcare workers in any capacity treating patients as if they're such a bother. I was already worried about this appointment, because it was my first, but there was a redemption. The tech who did the imaging for my mammogram was Shelby -- she turned the experience around. Shelby was so kind, professional, and put me at ease. She explained to me exactly how the appointment would go, and what to expect next. If I could give 5 stars to her, I would. Overall, I would highly recommend looking at reviews ahead of time-- if you have a choice to go someplace else, do it. read more

Not a great experience, they over bill patients and point of service, fast forward 2 weeks later I get my EOB and they over charged by 75$. Please tell me how this practice is legal? Now I have to request a refund from their billing department! What a joke! read more

Set up detailed appointment for an MRI of my prostate. Went through all the logistics for the MRI even an enema. When we got there they told us they could not do the MRI because I did not have the right Pacemaker Model. All this info was given to them months before. Will not use them again. read more

Absolutely done with this imaging center. So many issues. I've been left to wait an hour and a half past my appointment in the lobby at the Ahwatukee location. I have been billed incorrectly and fought it for months. Finally, gave up and just paid the dang bill because I had spent far more time trying to correct the error than I should have. Time is money. They also completely screwed up my son's imaging and misdiagnosed a problem which caused him major stress and lots more money to get the issue straightened out. Will never deal with SimonMed again Also, a note if administration from SimonMed actually reads these reviews... Your front desk personnel are everything. Having snappy, sassy, snotty and unkept receptionists dealing with patients in your front lobby is a big no go. Having been in medicine for 35 years, I can tell you that our front desk was one of the most important facets of our practice. A bad front desk, employee or employees can hurt your entire business. read more

One of the most incompetent medical experiences I've ever had. We came here for two separate appointments, and both were a complete waste of time due to SimonMed's disorganization and inability to communicate. At the first appointment, we were told after arriving that they needed prior medical records to verify surgical clips before proceeding. No one bothered to contact us beforehand--even though this was apparently essential. Instead, we sat in their lobby for 2.5 hours accomplishing absolutely nothing. A simple phone call could have prevented this. Two weeks later, we returned after our neurologist confirmed the required medical records had been sent. Now, suddenly, SimonMed claimed they needed an X-ray first, despite the records already documenting the surgical clips in question. Fine--we did the X-ray. After that, they told us they still couldn't perform the MRI because of the clips. Here's the part that truly defies logic: she has had multiple MRIs in Oregon and Washington, and SimonMed has those records. When I asked why we couldn't proceed given clear evidence that the clips are MRI-safe, no one could provide an answer. Not a medical explanation. Not a policy explanation. Nothing. If you enjoy sitting in a waiting room for six hours across multiple visits and leaving with zero progress, this is the place for you. If you want competent care, clear communication, or staff who understand the procedures they're responsible for--look elsewhere. This operation is profoundly disorganized and shockingly inept. read more

It just took me 30 min just to schedule an MRI. I'm sure that's much longer than the MRI will even take. She repeated everything 5 times. Including my ins. Now I get a text saying my appts been canceled because they don't have insurance info. Please hire more competent people to do your scheduling!!! This should have been a 10 min call! I've now spent close to an hour just on scheduling. Additionally, my past nightmare with this place was they overcharged me by $1400 and then took 4 years to reimburse me. I cringe having to go here again! read more

I arrived with an empty lobby. For X rays you can't even schedule an appointment like a normal office. Instead it's walk in only. In spite of the fact that it was before 11am and I'm the only one here; I am still waiting and, still greeted by "receptionist" who can't manage one friendly word like Good Morning or Thank you. 2 other patients came in and they get the same lack of manners and friendly demeanor so guess that's the standard for her. Sitting at a desk in an air conditioned office typing must be pretty tough! read more

SimonMed Imaging - Ahwatukee - Small office - Diagnostic Imaging Near Me - Phoenix, Arizona

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The front office staff are so rude and really do not care about the patients. It is already a stressful situation needing medical procedures, and they do not seem to notice or care, or go out of their way at all to help. They give standard answers and blame the "main office" or "schedulers" for any issues. Just awful. read more

Had an appointment for 7:15 am for an MRI of my hip. They sent numerous confirmations via phone, text and email to confirm the appointment. When I arrived on time they told me they could not do the procedure because their machine was broken. The machine had been broken for a week yet they confirmed the appointment as late as the night before. This office is poorly managed by incompetent fools read more

I had a 12:15 appt for an MRI. When I got there at 11:45 they told me they are running 45 minutes behind. I waited the 45 minutes and never got called. When I went back up to the front desk I was told by the same person Ruby that it will be another hour wait. Why do we even make appointments if they are not honored here?! I will never be back. read more

Barbara did my mammogram at the Ahwatukee location. I explained at the start that I had a neck surgery and it was difficult to turn my neck and also to raise my arm. She seemed in a big hurry and a little frustrated because I couldn't get immediately in the right position she wanted me in. She clamped the machine down on my breast and I told her that it was hurting really bad. She continued trying to keep my head in the right position and pushing my neck and not paying much attention to me. She didn't release the clamping until I started crying because the pain was so bad. I felt like I was an object rather than a person and that she was just trying to get her job done quickly and get me out of there. I have had mammograms annually for many many years and I have never had an experience like this. She was rough and she was hurrying in a way that was not needed. When she saw the mark she left on me she said oh your skin is just sensitive. You have a mark on your arm like that. Well, I do get some small red marks on my arm but Not from the results of any pain like that, and I've never had them on any other part of my body. I was having pain under my breast as well, but did not notice until later that I had a deep red mark there. When she was done, she never even apologized for what she did to me. I seriously would never let her do another mammogram and I don't think she should be doing them for anybody. read more

SimonMed Imaging - Ahwatukee - This photo is where Barbara clamped it on my chest and left it until I started crying - Diagnostic Imaging Near Me - Phoenix, Arizona

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Estimated charge marked up 300% to get a diagnostic exam. Beware and make sure to check your Explanation of benefits to ensure you claw back any overpayment. Simon med will not call or email any customer that paid extra at time of diagnostic exam. Customer service is outsourced as well so the customer service rep that responds to these yelp reviews are probably not who they seem. read more

I contacted Simonmed for a pelvic MRI over a week ago and was referred to the Ahwatukee location and the appointment was confirmed. This morning I received additional info as to prep for the MRI. About an hour later I received a voicemail message stating that the Ahwatukee location doesn't do this kind of test. I immediately contacted the number given on the voicemail and spent 15 minutes trying to get rescheduled. After giving me multiple locations and being told that they didn't do the test either, I was finally rescheduled. Why did SimonMed wait over a week to determine their facility was unable to perform the MRI???? read more

Here I am again....still horrible. Scheduled MRI 2+ hours late. How is that even possible? Here I am with severe back pain needing an MRI sitting in their terrible chairs for hours...go somewhere else for sure! read more

Very unprofessional front office staff. Young lady never said hello, had my Wife's info wrong and was talking and playing with her kids on the phone while trying to answer my wife questions. I told her that it was not professional and she never corrected the issue or said sorry. But the white patient that came in received better attention and was the one on Medicare. We had Cigna. I would give a 0 but i can't. ​ read more

The ladies at the front desk are very friendly. It was not the most organized. I had to wait quite a while for them to figure out my insurance. Finally I got called back and I'm like did they get my insurance taken care of the person was like yeah. They never called me back up to get my cards to tell me I would be called back. The girl who was checking my insurance me standing at the front desk for 10 minutes until I was like can I sit down while you figure this out. It was annoying. read more

SimonMed Imaging - Ahwatukee - Diagnostic Imaging Near Me - Phoenix, Arizona

I required a chest X-Ray. Checked their website and it stated no appointment was required for X-Rays, so I arrived at about 1:30 pm. I was told they did not start doing X-Rays until 2:40pm, (which would have been helpful to know). I filled out the required paperwork and sat down in the lobby to wait ( it was too far to return home). At about 2:40, I noticed folks who had arrived after me going in for their X-Ray, but I wasn't called. At about 3:20, I approached the desk and asked how much longer it would be before I was called back. She said "you didn't check back in". I responded with "I never left, why would I need to check back in?" She looked annoyed, and said nothing. No apology, no " our mistake we will get you in as soon as possible"...just a blank stare and a "ok". At 3:30 I was finally called back. The tech apologized for my wait, but she acted hurried and she asked me to essentially disrobe in a corner of the room while she got her equipment ready. Nothing about this was ok. The thing was I asked my doctor to change the order from a different radiology clinic, to this one, because it was the closest to my home. What a mistake that was !! Today's lack of customer service, unclean lobby and service area, as well as previous issues with their over billing, means I won't go back. I would not recommend this radiology center. read more

Simon Med's were very courteous and knowledgeable in there field. I was in and out in a timely manner. The facility was very clean, and quiet. I highly recommend this facility for MRI's and X-rays read more

After having decided to move on from Simon med I received a call from Simon med to reschedule my lumbar mri as the neurosurgeon could not read the images and they need to be redone at his request. I'm so irritated at the quality of the images that are coming out and now I have to spend more time getting a second set of images done at a facility I just have no faith in. Appointment scheduled for a certain date and of course I get a text message after hours telling me there's not going to be any tech available to do my redo scan and then I have to call back and reschedule. Obviously this company has huge issues that they need to address or they will find themselves in many frivolous lawsuits against them For failing to adhere to the standard care that is deserved and expected here. Possibly their personnel or jumping ship and that's the reason they are like this? I give him thumbs down at this point. read more

Once I arrived I was told they do not perform this type of imaging anymore. They didn't know this when making the appointment? They didn't know this when confirming the appointment? Wasted time as I'll have to find another place to image, wasted the evening getting ready for the imaging, wasted morning driving to and now finding another place to perform the imaging. read more

Went to this location for an MRI with and without contrast of my head. Scheduled Monday. Showed Monday and wrong orders in their system and had to reschedule. (Issues with rescheduling, and rescheduled for Wednesday) Show Wednesday, in line to check in and noticed all around the waiting area how dirty it was. Thought to myself "well hope it's not like this in the back too" Go back. Had to dress in a gown and wait in the open with other people FREEZING to death. Now get called for MRI, the person doing MRI was very rushed. Attempted to do IV 3 times ( I believe with same needle as I never heard another package opened) and accused me of not being hydrated enough and now had to do in my hand. (4th attempt) kept thinking I should leave. Wish I did. Told me it would hurt since it's a sensitive area. Well, did it ever!! Throbbed the entire time. Then when administering the contrast, Grabbed hand all rough. Told him it hurt. He said I told you it would. Leave when done. Arm is sore. Bleeding from the other 3 pokes. ( never bandaged) Go home pain continues. Next day, arm swollen and red streaks. Go to Er (turned away from urgent care and told to go to Er) Now have an infection and on antibiotics for cellulitis. Terrible experience!!! Tech had short buzz cut and thick glasses read more

I have never had a poor experience here and I have been coming here for years. Radiologists are always pleasant and I have received my results in a timely manner. read more

NEVER AGAIN Had an appointment - DROVE 3 and 1/2 HOURS to get to this location only to be told their systems were down and the MRI tech went home ????? NO PHONE CALL - NOTHING - Just a rude oh well - sorry. I should have listened to the reviews - drove another 3 1/2 hours home. Wow -just wow. How is this company still in business ? read more

Always avoid simon med on this location, they ask you to report 15 mins earlier than the appointment time but you end up waiting for hours inside waiting. No one is there to explain what's happening read more

The people that work there are very nice but the scheduling needs a major overhaul. Double booked twice, after arriving telling me my order is wrong or there is no order ?? read more

Kindness and compassion go a long way. This location lacks both. Their front desk employee represents this company and judging by her attitude, they don't care about people. read more

I have heard from a family member that SimonMed is a train wreck and I have now experienced it for myself. I had two scheduled appointments in the last nine days. I showed up for the first appointment and was told that my appointment was canceled. SimonMed did not get the information from my insurance company but did not bother to call me. It happened AGAIN for my second appointment and again, I was never called. In fact, they actually emailed me the day prior to confirm. TRAIN WRECK!!!! read more

This location was great, but their corporate office SUCKS!! I reached out via chat on Friday to inform the attendant that I was unable to use the website for appointment scheduling. When I put in my info, it says that my "email is already in use", when I attempt to do a password reset, it states "We don't recognize that email". The attendant claimed this would be fixed within 20 minutes. It has not been addressed. Sat on hold for 20 minutes only to get someone who could barely schedule an appointment. When I informed her this was my last attempt & would ask my doctor to refer me to a place that could actually make an appointment, read more

Not very personable at the front desk but the actual radiologist was very nice. Unfortunately the medical field is becoming less personable and it shows here read more

You'd think the front desk girls would be more pleasant. As a patient it's our responsibility to know our benefits. I was asked to pay a copay. I kindly informed the front desk girl that I shouldn't have a copay my imaging is covered at 100%. I proceeded to pull up my insurance app to show her and she didn't even bother looking. Then said do I have a reference number from my insurance I said no but I can call and get one no problem. Hands me my paperwork. I get to work completing it and calling my insurance. Insurance confirms no copay no deductible 100% covered as long as they are in network which Simon med is. Get the reference number and turn my paperwork into the front desk staff. I explain what I was told wrote it on the paperwork so she could reference. She then says their 3rd party is saying I still owe $65. I asked why I gave her the information. Well they to verified my benefits she says. I ask for the reference number they were given and oh they're doing it right now they don't have a reference number. What?! I then explained I actually know my benefits I called the insurance I got a reference number as asked and showed her my app. It wasn't enough because I didn't get a name. What?! She did mention she didn't tell me I didn't know my benefits and that she was trying to help me. I told her I'm not paying, I'm not trying to chase a refund once my claim processes, and that her 3rd party could go back and look at my previous claims because they in fact were paid at 100% and I was owed a refund each time. She said she would follow up with her 3rd party and told me I could have a seat. Didn't get back to me throughout the duration of my appt. You tell patients it's their responsibility to know their benefits. I did and still I was made to feel like a liar even after doing all the things requested of me at the time of my appointment. Make it make sense. But also train your staff better. You give what you get. Respect is earned. On the other hand, My imaging tech was very nice and professional. read more

This place sucks, I made a appointment for 830 am got here at 8:05 am first name on name on the list and all these other people went ahead of me. Been waiting 1 hour and 20 minutes . So freaking unorganized. Every time I come here I dread it. From now on I'm going to banner imagining. Do yourself a favor and don't go here. If you value your time and your sanity. Just do it read more

All the reviews on all the locations are spot on. I am on my 3rd office as I keep getting sent to locations that don't have the necessary equipment or the equipment is broken. Poorly ran across the board. Mad @HonorHealth for using them - bring this stuff back internal. read more

Took the day off of work for a needed MRI, no call no nothing just to show up and the MRI machine is down and that they already rescheduled 2 other people, Jennifer was so rude about it and didn't care at all! If you aren't happy with your job, leave. Looking at reviews, this is very clearly a constant issue here with her and the machine being down. When I brought up that this seems to be an issue at this location with the machine being down a lot, she got very defensive. Just call people and give them a heads up! Why does simple communication seem so hard to do now? I can't afford to take time off, yet here I am, and completely wasting my time. Zero stars if I could! read more

I've been a loyal SimonMed customer for years, but the Ahwatukee location at 15810 S 45th St. is by far the worst--an absolute disaster. My visit on February 25, 2025, at 9:45 AM to schedule an appointment for my son, who is a nurse, this visit to SimonMed was the most unprofessional experience I've ever encountered. The front desk staff, Lolly and Jennifer, were shockingly rude and dismissive from the moment we walked in, offering no greeting, no professionalism--not even basic courtesy. They completely ignored me and my son when we arrived, showing a cold, unwelcoming attitude that screamed they had no interest in helping patients (which is their job). Their behavior only worsened as I tried to get assistance. When I approached to ask about availability, they rolled their eyes and left me waiting for over 10 to 15 minutes without a word. When I followed up, Lolly snapped at me. I told her her attitude was bad, hoping she'd take it as a chance to improve, but instead, she snapped back, "I can say the same about you," throwing it in my face rather than owning up to her behavior. When I stood my ground, Lolly flat-out refused to help me, saying she wouldn't provide service at all, with Jennifer backing her up. Neither of them assisted me, leaving me unable to book my son's appointment. They clearly can't handle being called out-- I confront them on their bad attitude, and they retaliate by denying service. My son, a nurse himself who knows a thing or two about professional healthcare, accompanied me and was appalled by their dismissive and disrespectful conduct, which heightened our frustration. This wasn't a one-off issue--it's a recurring problem at this location. I've had multiple awful experiences here, and management seems ineffective, consistently ignoring complaint after complaint from multiple complaints about the poor service. The customer service at this location is nothing short of a disgrace, characterized by rudeness, unprofessionalism, inconsiderate behavior, dismissiveness, disrespect, and hostility. In fact, it embodies every negative trait imaginable: unhelpful, cold, apathetic, indifferent, inefficient, inattentive, unresponsive, disorganized, unaccommodating, careless, uncaring, frustrating, unwelcoming, aloof, defensive, unapproachable, unpleasant, patronizing, incompetent, unethical, and time-wasting--an exhaustive list that reflects how deeply disappointing this place is. I urge others to share their stories about this place because no one leaves here satisfied, and SimonMed Imaging continues to overlook the unprofessionalism and disrespect patients endure. If you're looking for a medical facility that values its patients, avoid this location unless you're prepared to be treated with indifference and outright hostility. This is hands down the worst customer service I've ever experienced--God bless those who have to deal with this type of harassment and intimidation by very disrespectful employees representing SimonMed Imaging read more

I was just refused service because I could not pay upfront my $400 deductible. I offered 10% and asked for a payment plan, they came back with an amount that I still could not afford. When I said I could not afford it they simply said sorry if you can't pay it then we will refuse service. I am so disappointed in the lack of humanity the office and front desk showed today. I had breast cancer 9 years ago and at a recent dr apt, we found a spot that my doctor wanted to have diagnostic testing done on. To be refused service because you can't afford the full amount at time of service is simply deplorable. When did healthCARE sop caring. read more

It is totally unacceptable to not do a CT as ordered Time to not send pts to SIMON MED Dr Ramaiah Chief Honorhealth Vascular Surgery read more

They double billed me & am still waiting on a refund. Filed a complaint with the BBB & low & behold they have a F rating with the Better Business Bureau & more than 213 complaints this year, does not surprise me! read more

SimonMed Imaging - Ahwatukee - Diagnostic Imaging Near Me - Phoenix, Arizona

Just completed a CT Scan with SimonMed imaging and although they have many negative reviews, I had a pretty good experience. I didn't feel that the lady's at the front were at all rude. I had a specific question and she was able to answer my question and even give some advice. The waiting room is pretty clean and comfortable. My only complaint is that I sat in the waiting room for awhile and my actual test only took 2 min, but I prepared for that so it wasn't a big deal! read more

This is the worst experience I've had in 50 years of making my own doctors appointments. 34 minutes on the phone for a totally incompetent appointment setter to abandon the call. I attempted online, but none of the facilities had MRI's other that a 75 mile trip. Not Recommended read more