Saturday day, April 5, 2026, I called Banner URGENT Care if they would be able to prescribe an…read moreexpired EP pen as I am allergic to bees. I was able to have an appointment in 40 minutes. When I arrived, I filled out the paperwork, and shortly thereafter, the Assistant took my vital signs and reason I was there. Shortly, the Physician Assistant asked me the same thing and then said I already called the Pharmacy. My appointment was fast, efficient and everyone was pleasant and professional.

The place is empty I walked in with a UTI & COVID…read more They tell me they can only look at one condition. Stay away from this place. I don't believe they have your best health as the first priority. STAY AWAY

8/7/2026 @ 15:22 Front desk refuses to bill insurance for a physical and I'm being told to pay out…read moreof pocket. I spoke to Christine DeShawn with Banner Urgent Care Billing at 866-806-9776 who also stated there is no policy stating they do not accept insurance for this. Front desk argued with billing. I was advised by billing to pay the fee and call her back to bill through insurance and get refunded. Leave it to Banner, especially this location, to fork you over for their quick buck. I HIGHLY ADVISE BANNER GET ON THE SAME PAGE AND STOP ALLOWING FRAUDULENT BILLING BY STAFF.

First off the person who took my info was Professional and helpful HOWEVER…read moreThe EXTREMELY RUDE and much less than helpful so-called care provider was anything but professional. I was belittled and shamed for driving myself to get care because I am became dizzy and light headed upon entering the building. I was asked why I chose to drive myself. I am a licensed driver who does not drink, use substances or have any reason not to be driving. I would never have left my house driving if I thought I was unsafe tp drive. I only became dizzy once I entered the Urgent Care Building. She refused to ket me leave in my own vehicle and called 911. She said that I should have just went to Emergency and that there were plenty of Emergency Rooms. I came in with severe abdominal pain on my right side and I had no idea what was wrong. I had a duel diagnosis both of which are pretty serious and painful. Anyways I would not even recommend this place to someone who I loathed as I have a kind heart and a good conscience. May this provider reap what she sows when seeking medical care herself. Hopefully it would teach them how to treat others with Compassion, Kindness and Human Decency. NEVER will I make the mistake of going to this place again! SHAME ON YOU BANNER!

This review is for Dr Treza Barry. on 7st and Glendal! It wil won't let me do a review at that…read morelocation because it's inside a Safeway. I paid for an appointment to change my image order and she said a change was not needed due to me being a cash payer. That was last week! I called SimonMed and they said yes I still needed one. she wasted my money and time! Now they want to charge me again to talk to her to get her to fix it.

The ease of appointments are the only reason I continue to use Mr Dr Now…read more Our practitioner Krystle Ray is amazing. However if you have any kind of question you might as well forget about getting any help. The practitioner will not receive any messages via email or thru customer service no fault of theirs. they simply don't get any communication from customer service platform. You must book an appointment and pay fee for literally anything you need including a refill, insurance authorization or an error with bloodwork they wrote orders for. This is definitely a management/corporate issue that needs addressed.

Be prepared to wait even with an appointment: ran well over an hour and a half (1 1/2hrs) late…read more(though at arrival they said 30-40 minutes delay). PA did not see her finally until 2 hours late after appointment time. Also, NO x-ray tech available (only on certain days) but no one called or messaged us to give us the option of going elsewhere. I did indicate foot X-ray in appointment set-up. My mom is 80 and in pain with limited portable oxygen; that's why I set an advance/future time slot appointment to limit time waiting. PS patient liaison Ronni H has not returned my phone call 3 days later; I left her a second message. (She did call back immediately after indicating this was a second attempt). I spoke with patient liaison and it was clarified that it is not an appointment time you are booking online in advance but a reservation (check-in time): which is to say is the same as showing up in person (first come, first serve basis). This should be explained better as it is misleading when you pick a time/future date (even days later in advance) that you will get first preference. So at this point I will never use their system for future time slots but use it as a guide to how many currently are in line. The website business location page will indicate X-ray services available but beware no X-ray techs may be available (only on certain days at different locations). You will need to call location directly to confirm or call customer service center at 888-381-4858 to see if an X-ray technician is there that day or where one may be located.

I honestly love coming here no matter what time I have came here it's always pretty quick and the…read moredoctors listen to what you have to say and do the best they can to get to the bottom of what's wrong I had went today in the morning which there wasn't a lot of people for sore throat and the doctor that attended me tested me for everything that would cause that and even prescribed me medicine just in case I can be a infection so yeah

The team was nice. Came in for a sore throat among other things, but it seemed like there was…read morealready an assumption of what was causing my issues because of my background and only did tests for a few limited things, once I received the results I still didn't have an answer to my issues and was told I would have to go back for more testing if I wanted to find out more.

I would recommend anywhere but here, but you go to urgent care if you have a bad injury on a…read moreSaturday. The receptionist was fine--obviously more interested in my insurance info than my name or what was wrong, but that's par for the course. The doctor and Xray tech were absolutely not. The doctor was extremely rude, had no bedside manner, and was more forceful than he needed to be while assessing an injury. The X-ray tech forcefully moved my foot into position, which hurt more than the injury itself and probably exacerbated it. The person (nurse? who knows) who brought me an airboot said "I hope this is the right size" and then walked away. They wrote the wrong limb down in their notes (I know, right vs. left is hard), the doctor kept getting the names of bones wrong, and honestly I would've been better staying off at home and waiting to see a doctor worth their salt on Monday morning. I'm not sure they didn't make the injury worse jerking my foot over and over again for the X-rays. Dude should stick to X-raying inanimate objects that can't feel pain. On top of that, they make it absolutely impossible to get your own medical records. They can't figure out how to use their own portal, won't (or can't) upload it to their own portal, have difficulty receiving fax requests, etc. etc. etc. Given this, the only way to get it is in person, which is difficult when you can't drive or walk. Pretty depressing when you can't even get access to your own images after suffering at the hands of an inept X-ray tech and bumbling doctor.

I'll start with saying make sure to call and book an appointment in advance! I'm sure that's why…read morethis place has many low ratings, I saw a lot of upset people leave after hearing the wait time for walk-ins. The quality of care was good, probably took us 15 minutes to be seen by the doctor once we got into a patient room (we had an appointment). I only took a star off because the people at the front desk weren't the friendliest; not rude, but not as helpful.

Always professional and quick. FNP Dr D. is the best! and the front desk girls too. Will keep…read morereturning to this location

Dr Hiler and his team here go above and beyond for their patients. Almost anytime you go to a…read moredoctor appointment, you are left waiting in a dated, dirty, freezing cold waiting room, not here! The staff is friendly and attentive, they make sure you are taken care of. Dr Hiler has been my primary care doctor for the last 10+ years, I wouldn't want to go anywhere else. If you are looking for a primary care doctor and location that takes care of you, this is it! Thank you to Dr Hiler, Monika and their staff, you always exceed my expectations.

Sad to see the negative reviews. I've had nothing but wonderful experiences at this place. From the…read morefront desk to the Doctors. Especially the nurses, everyone is so kind and attentive. Even when busy. Very caring staff here! 10/10 recommend!

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

I can not say enough GREAT thingS about Michele Pelusio NP!! I would recommend her to everyone I…read moreknow- she is so knowledgeable, kind, and compassionate! I'm so grateful-thank you for taking such good care of my precious mother!! you ARE in the best hands with Michele !! 10 out of 10!!

Extremely frustrating experience. I had an appointment and still waited over 30 minutes, despite…read morethe lobby being completely empty. The lack of organization was frustrating from the start. What made the experience even worse was the prescription issue. I was told a medication had been prescribed, but the pharmacy never received anything. I called the urgent care around 8 times and spoke with different people each time, repeatedly explaining the situation. Every person told me they would relay the message to the physician, yet nothing was resolved. The entire process was a hassle and showed a serious lack of communication between the staff and physician. I essentially paid a $160 copay just to sit there speak to a medical professional and not get treated. The worst urgent care experience ever.

Been here twice and both experiences have been pleasant despite being at the ER…read more It's close by, they get you in quickly. The staff I interacted with were all very kind, and made me feel very comfortable and taken care of.

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.