Saturday day, April 5, 2026, I called Banner URGENT Care if they would be able to prescribe an…read moreexpired EP pen as I am allergic to bees. I was able to have an appointment in 40 minutes. When I arrived, I filled out the paperwork, and shortly thereafter, the Assistant took my vital signs and reason I was there. Shortly, the Physician Assistant asked me the same thing and then said I already called the Pharmacy. My appointment was fast, efficient and everyone was pleasant and professional.

The place is empty I walked in with a UTI & COVID…read more They tell me they can only look at one condition. Stay away from this place. I don't believe they have your best health as the first priority. STAY AWAY

First off the person who took my info was Professional and helpful HOWEVER…read moreThe EXTREMELY RUDE and much less than helpful so-called care provider was anything but professional. I was belittled and shamed for driving myself to get care because I am became dizzy and light headed upon entering the building. I was asked why I chose to drive myself. I am a licensed driver who does not drink, use substances or have any reason not to be driving. I would never have left my house driving if I thought I was unsafe tp drive. I only became dizzy once I entered the Urgent Care Building. She refused to ket me leave in my own vehicle and called 911. She said that I should have just went to Emergency and that there were plenty of Emergency Rooms. I came in with severe abdominal pain on my right side and I had no idea what was wrong. I had a duel diagnosis both of which are pretty serious and painful. Anyways I would not even recommend this place to someone who I loathed as I have a kind heart and a good conscience. May this provider reap what she sows when seeking medical care herself. Hopefully it would teach them how to treat others with Compassion, Kindness and Human Decency. NEVER will I make the mistake of going to this place again! SHAME ON YOU BANNER!

they take to long. I came for a physical whoch is usually an in and out situation. They took my…read morevitals and left me waiting for 50min in the ro for the actual doctor and no it wasnt busy.

The ease of appointments are the only reason I continue to use Mr Dr Now…read more Our practitioner Krystle Ray is amazing. However if you have any kind of question you might as well forget about getting any help. The practitioner will not receive any messages via email or thru customer service no fault of theirs. they simply don't get any communication from customer service platform. You must book an appointment and pay fee for literally anything you need including a refill, insurance authorization or an error with bloodwork they wrote orders for. This is definitely a management/corporate issue that needs addressed.

This is a bs charge they never do this and I as them not to do it and they still add this into the…read morebilling I highly not recommend this place to anyone ell.

I honestly love coming here no matter what time I have came here it's always pretty quick and the…read moredoctors listen to what you have to say and do the best they can to get to the bottom of what's wrong I had went today in the morning which there wasn't a lot of people for sore throat and the doctor that attended me tested me for everything that would cause that and even prescribed me medicine just in case I can be a infection so yeah

Be prepared to wait even with an appointment: ran well over an hour and a half (1 1/2hrs) late…read more(though at arrival they said 30-40 minutes delay). PA did not see her finally until 2 hours late after appointment time. Also, NO x-ray tech available (only on certain days) but no one called or messaged us to give us the option of going elsewhere. I did indicate foot X-ray in appointment set-up. My mom is 80 and in pain with limited portable oxygen; that's why I set an advance/future time slot appointment to limit time waiting. PS patient liaison Ronni H has not returned my phone call 3 days later; I left her a second message. (She did call back immediately after indicating this was a second attempt). I spoke with patient liaison and it was clarified that it is not an appointment time you are booking online in advance but a reservation (check-in time): which is to say is the same as showing up in person (first come, first serve basis). This should be explained better as it is misleading when you pick a time/future date (even days later in advance) that you will get first preference. So at this point I will never use their system for future time slots but use it as a guide to how many currently are in line. The website business location page will indicate X-ray services available but beware no X-ray techs may be available (only on certain days at different locations). You will need to call location directly to confirm or call customer service center at 888-381-4858 to see if an X-ray technician is there that day or where one may be located.

I would recommend anywhere but here, but you go to urgent care if you have a bad injury on a…read moreSaturday. The receptionist was fine--obviously more interested in my insurance info than my name or what was wrong, but that's par for the course. The doctor and Xray tech were absolutely not. The doctor was extremely rude, had no bedside manner, and was more forceful than he needed to be while assessing an injury. The X-ray tech forcefully moved my foot into position, which hurt more than the injury itself and probably exacerbated it. The person (nurse? who knows) who brought me an airboot said "I hope this is the right size" and then walked away. They wrote the wrong limb down in their notes (I know, right vs. left is hard), the doctor kept getting the names of bones wrong, and honestly I would've been better staying off at home and waiting to see a doctor worth their salt on Monday morning. I'm not sure they didn't make the injury worse jerking my foot over and over again for the X-rays. Dude should stick to X-raying inanimate objects that can't feel pain. On top of that, they make it absolutely impossible to get your own medical records. They can't figure out how to use their own portal, won't (or can't) upload it to their own portal, have difficulty receiving fax requests, etc. etc. etc. Given this, the only way to get it is in person, which is difficult when you can't drive or walk. Pretty depressing when you can't even get access to your own images after suffering at the hands of an inept X-ray tech and bumbling doctor.

Can I give a place zero stars?…read more Because this is the one that truly earned it. I came to the office on a Saturday when symptoms of UTI my PCP and I were monitoring, flared up again. Because I couldn't see my doctor until the next week I went to urgent care. No word of a lie, The doctor suggested that I was MANIFESTING my symptoms. She asked me to provide a swab sample, at which point I called her back in because the swab had fresh bright red blood on it. She informed me it was from my period, which I said finished over a week previous. I let her know I have NEVER spotted bright red blood that long after my cycle However she insisted AGAIN it was from my period. Did not give me any medication. Sent me home basically telling me to relax. Less than five hours later, I was in the ER with more blood, overheated, and dizzy. The helpful staff in ER immediately identified that what I was saying was true, provided me with medication and helpful advice and sent me on my way. Banner completely WASTED my time, IGNORED what I was saying, caused me to go to the very expensive ER for something within their capacity to provide care for, and then sent me their bill for the absolute time-wasting-nothing they provided.

$375. To see a nursing practitioner is extremely expensive. Specialist charge that…read more The NP was arrogant and not understanding.

Terrible experience at this NextCare location. The front desk staff displayed zero training and…read moreeven less empathy. She refused to see my daughter and mother over a "payment" issue that she fabricated. Even after a Cigna representative called the clinic to correct her and explain our policy, she refused to listen and forced my family to leave. Humiliating and dangerous to deny care based on staff ignorance. We will never be back.

Dr Hiler and his team here go above and beyond for their patients. Almost anytime you go to a…read moredoctor appointment, you are left waiting in a dated, dirty, freezing cold waiting room, not here! The staff is friendly and attentive, they make sure you are taken care of. Dr Hiler has been my primary care doctor for the last 10+ years, I wouldn't want to go anywhere else. If you are looking for a primary care doctor and location that takes care of you, this is it! Thank you to Dr Hiler, Monika and their staff, you always exceed my expectations.

BEWARE of this location. They seem to follow no ethic or moral code, they're money scoundrels that…read moretake advantage of people needing this critical service I went here after a car accident. I explained to them that unfortunately I was uninsured and unemployed, but I was wondering if they could provide treatment because I had severe pain all over my body after being in a 3 vehicle collision just an hour ago. The receptionist said yes, and they led us to the back. After they took my vitals, I was informed that I would need to pay a $600 deposit before leaving and I would be billed the rest. I explained that I didnt have $600, which is why I had explained my situation upon arrival. They told me I would be charged the $600 regardless of whether I stayed or not because they were already providing the service (taking my vitals), so that I might as well stay. I was made to feel like I had no choice to I started calling relatives to ask if I could possibly borrow the money. I was advised to leave and decline services, so I politely informed them I wanted to leave and they could bill me the $600 later but I didn't want to stay. On my way out I overheard the receptionist tell the nurse that she HAD told me about the $600 upfront cost, so I turned around and corrected her. I reminded her she, in fact, had not. Why would I accept a service I knew I couldn't afford ? She then snapped back and me and basically recanted her earlier claim to the nurse by saying, "We are not LEGALLY OBLIGATED to inform you of any costs, only to provide you care." I told her it wasn't fair to disclose to patients that there is an upfront cost until AFTER it's too late to deny the charge. They deliberately waited until they took my vitals to inform me of upfront cost. She insisted that she did nothing wrong as she was following the law, and I walked out. Please don't go to this location. Do not trust people like this with your health. Taking advantage of people needing this critical service is a disgrace. Beware

Wouldn't recommend this nasty place to anyone. I was waiting there for about 2 hours. They didn't…read morecare about the patients. I was about to die I was cold and fever I asked for a blanket from a nurse. She said ok and she never showed up with a blanket. I ended it up to leave the emergency room and I went to different locations. Please don't waste your time here

Wouldn't listen to me when I had to reiterate twice that they have my insurance wrong and no copay…read morewas needed. Continued to argue with me when I went in person to discuss the matter further with my insurance values and card in hand. Had to call my husband to get them to understand what I had been saying to three different people. Would not provide me with a copy of my medical records and an itemized receipt as requested. Issued a "cash refund" and then was told I can't have my cash back and "do what you gotta do" by Shirley. Also, Shirley came in hot and pressed looking that she even had to deal with this situation. Lesley looked low vibrational and dead eyed. Where's the paperwork for the refund and my money? Where is the paperwork I requested which is illegal for you to not provide to the patient when requested? Why are you withholding my medical records from me? I indicated to Cielo in a phone conversation that I needed paper copies of these records. She said they would be ready when I came down. Lies. I need paper copies. Not a portal. This location needs to hear it from a man in order to effectively service your medical needs. Also, a young man denied my issue to begin with. You all need retraining on how to read an insurance plan. Beware ladies

You schedule an appt but still sit for 2+ hours before being seen. Empty waiting room mind you.read more

Been here twice and both experiences have been pleasant despite being at the ER…read more It's close by, they get you in quickly. The staff I interacted with were all very kind, and made me feel very comfortable and taken care of.

Nobody wants to go to the ER but my husband experienced so much pain just before midnight that we…read moreopted to get it looked at right away. Dr. Wilson is a very kind, and compassionate Doctor with a great deal of experience. My husband was quickly taken for a CT and diagnosed at treated as rapidly as possible. The nursing staff was excellent as well. Kind and accommodating and even gave me a warm blanket while I waited. The facility appeared to be clean and kept up.