I'd been considering the Andiamo Clutch in emerald green for months & finally decided it was time…read moreto bring her home! I called the store to find out if one was available for purchase. Michael confirmed & put one aside for me. By the time I arrived @ the store he had gone but was assisted by the store manager. Service was excellent & I was thrilled to finally have the new clutch in hand. Bag secured.

So what is the most prized merchandise in my closet? Hands down my Bottega Veneta Lug Boots! Not…read moreonly does it make me feel a lot more confident wearing them, it goes with virtually anything I wear and adds a little more something to it. The boots are also more versatile in situations than my other favorite wardrobe piece, my Veronica Beard scuba blazer. I'm definitely not a handbag gal and a lot of my clothes are boutique pieces I find in thrift stores but I can fall in love with the right shoe. For a few years now I have been trying to get the "perfect" Chelsea boot that I can wear in more formal settings. My "casual/workhorse" utility boot I already have in the form of a Doc Martens 1460 in a softer leather for easier break-in. I love the idea of the boot but finding the perfect boot didn't happen until I went shopping at South Coast Plaza. My sister got her boot from another store but I heard one of the employees of that store say that this sold the classier/less "edgy" version of the boot. If anything I was just merely curious when I stepped in the store just because there is no BV location in SD; this is the closest location to me. When Isaac approached us I was just merely curious to try on the boot. What resulted is the closest thing I had to a Cinderella moment and I got it on the spot. A lot of my most beloved clothing and accessories have been from impulse buys but in my defense I had been thinking about the concept for a while. The boot is quite comfy. There was no real break-in period for me but I also don't wear these boots when I anticipate 8+ hours on my feet. The boot itself is big - toebox is wide so I actually got a half-size down (comparison: I get size 9.5-10 on most other shoes). The boot is solid black and all shoes handmade in Italy with the best craftsmanship. Each boot has its own individual sleeve for storage but in this particular instance I also store the shoes in its own original box. No wonder why people love the designer brand shopping experience - very personalized every step of the way. Many thanks for Isaac for helping me find my dream boot.

This location is inside of the Neiman Marcus store on Fashion Island in Newport Beach. Their…read moreemployees are not as friendly as the employees at the South Coast Plaza. Selection of merchandise is terrific. The value of their products are not as the same level of Chanel, but their products are still of high quality. In fact, they have purses that are not available on their main website.

After reading reviews for stores in the area I went to Newport instead of Costa Mesa, based solely…read moreon the customer service reviews. I'm thankful I did, Reihaneh provided amazing service & the store had the purse I wanted in stock. I'll definitely be back and I'll make sure to purchase from Reihaneh again!

Monica was absolutely amazing! I spoke to her on the phone and she confirmed stock and set aside…read morethe heels that I requested. When we arrived at the store, she was so friendly and professional. Monica is an outstanding representative of the brand. Thank you so much, Monica!

From the minute we walked in we were greeted and felt welcomed…read more Hector was amazing with my picky daughter from start to finish! Kudos to Hector because she's hard to crack! My daughter will be absolutely beautiful in her new heels on graduation day! Thank you for an amazing shopping experience with exceptional customer service! Alex was also amazing at checkout! You guys rock, keep up the good work! We will definitely be back to this location in the future. 10/10 recommend this store!

Terrible customer service, would not return again! They used to be helpful and friendly and now…read moreit's degrading, rude and indifferent. Employees need training bad!! It seems like they just take in anyone applying for the job. I am not supporting them for poorly treating me.

Christine is manager…read more I was in J Crew store in SC earlier for some gift boxes that I ordered online, and it's such an unpleasant experience. Christine as the store manager explained to me that J Crew would give the customers boxes but not the bags regardless how many items the clients bought, J Crew policy. I'm not sure when a great brand like J Crew has such ridiculously cheap policy. I guess it would make more sense to J Crew to give out the bag to the client who bought even 1 item, then they would give out another bag when the client came back buying another item, like 5 minutes later. Why J Crew has to create such inconvenience to their clients?, especially for those who bought online like myself? In addition, the customer service would be totally different for purchase online and in store, not as attentive, unfriendly, or helpful. Again, why? Should J Crew treat or provide the same attitude and customer support to their customers despite they bought the products online or in store? I would think twice next time I wanted to buy something from J Crew, better yet, just buy from another brand.

This location of Yves Saint Laurent is in South Coast Plaza. My boyfriend and I came during…read moreChristmas time, so they were really busy. We had a quick wait, and were lucky to be assisted by Jorge. Jorge has such a fun personality. He really listened to my preferences, and showed me items that I was describing. As I gave feedback to refine what I was looking for, he led me to EXACTLY what I was looking for. We even had a sweet moment where he tested to make sure my selfie stick would fit into my new purse. Priorities! I can tell Jorge was very passionate about the brand. He was even showing me different ways I can change the straps to dress up or dress down my purse for different occasions. While we waited for my new purse baby to be wrapped up, Jorge brought us sparkling water to enjoy while we waited. Jorge was also very thorough. He went to the back to get me a new purse and opened it to let me check the quality, stitching, zipper, etc before it was wrapped up. I truly felt like a valued customer with Jorge at YSL. I can't say enough to praise how meaningful he made my shopping experience. I did the store's survey, but wanted to continue to sing his praise with this review. Hope his management is reading this and rewards him for his passion and professionalism. I will definitely look for Jorge to help with my shopping needs the next time I need a new YSL.

you want to buy ysl I would recommend buying from a different location…read more I had to wait outside the store even thought there was only 3 people inside and at least 6 people working there but I can brush that off. The guard was nice. I went in today knowing exactly what I wanted and planned on purchasing a certain item for my friends upcoming birthday. They had it in stock and I even told the sales lady (Judy) that I would buy something else if it was not in stock. But I needed to get something for her birthday today and that's the reason I ended up getting it at this location. So I walk in I had just gotten of work and I was parched they didn't offer me anything to drink while the only other lady in the store was drinking a whole glass of champagne and all the sales associates were standing around doting on her. When the sales associate wrapped the item up the dust bag literally looked dusty and the box looked dirty but I also overlooked that. Then when they went to wrap it up they put the gift in a giant bag that looked like a takeout bag for food- it was so ugly and I could never gift it in a bag like that! I asked if they could put it in a bag with ribbon on it (mind you I could see bags with ribbon behind the counter) and they said they didn't have any. I felt a very judgmental vibe from the employees and no one was very nice. Considering I was a super easy client and I know my sales woman (Judy) got commission off of my sale you would think they would be a lot more accommodating. I've never gotten treated like that at a luxury store before and I will not be back to this location. It's a terrible look for the brand, and makes me want to go to a whole different store all together!

Great service and simple checkout for pants. Love the layout they put. Clean too here as seen and…read morethought well.

Amazing!! Most amazing experience with Maria!! She helped me so much with my purchases! Her…read morecustomer service from the second I walked in was just Amazing!! She's super helpful and super sweet! Love this location! Thanks Maria for being the sweetest and helping me! Great selection for both women and men!

Great clothes and selection, of course. But customer service and experience wise it's subpar. I…read morewent yesterday to exchange a Christmas gift and they (1) put the new item in the old box I brought even though the new item was much bigger and did not quiet fit and (2) they returned the item back to the original method instead of a gift card or just exchange imagine if this gift was from someone other than family then that would be awkward and a hassle.

Older Asian lady profiled me and my friends and followed us around the entire time. I went to look…read moreat a jacket and she snatched it out of my hand. The entire time we were walking around the store she wouldn't give us any personal space and was on our butts!! I'm not sure if she was profiling us because we're teenagers but we are like any other customers and wanted to look around like anyone else. It gets to a point where you feel uncomfortable when someone is right behind you the entire time you're shopping. Please do better with who you're hiring. Thanks

Came here to pick up an online order…read more The store is extremely clean, well-organized. Live up to its name: totally upscale. They don't have as much merchandise as Bloomingdales SCP since it is a much smaller store. Service was good. That young gal at the shoes department was pleasant and helpful.

Terrible return experience, I was just trying to return 1 pair of shoes from online purchase and…read morethe lady at the counter was super rude. She made it seem like I made the item nonreturnable despite the shoes delivered in an unacceptable state - box was all squished and ripped up, shoes had tape and dirt on the bottom. Only offered store credit and did not hesitate to keep telling me how she was doing me a solid despite the fact that it was a valid return. Ended up taking the item to UPS because I couldn't deal with this lady. It's not the content in what she said that really got me ticked off, it was the rude and demeaning delivery of the message that I should just return via Bloomingdale's online than come in. Will never return and recommend everyone just shop at Nordstrom instead.