The customer service at this Bloomingdale's fragrance department was extremely disappointing. The only bright spot was the vendor at the Montale counter. Everyone else either lacked product knowledge, was dismissive, or seemed completely uninterested in helping customers. The Byredo counter had no one available. The Initio representative was rude and lacked knowledge. The MFK experience was equally poor. Alex saw us at the Creed counter was the worst part of the experience. He seemed far more concerned with making a sale than helping us find the right fragrance. He refused to provide samples, even after knowing we were planning to make a purchase. Samples are an essential part of buying luxury fragrances. You need time to experience a scent, let it dry down, and decide whether it's truly worth the investment. He became argumentative, and to make matters worse, he failed to add our Loyalist number to the transaction. When we pointed it out, he blamed my grandmother instead of taking responsibility. He never apologized. I came in excited to explore different fragrance houses, collect samples, and have conversations with each brand before deciding on a purchase. Instead, the atmosphere made my family and me feel unwelcome and uncomfortable. It honestly made me miss the experience at South Coast, where luxury shopping actually feels like luxury. Shame on this Bloomingdale's for turning what should have been a fun experience into such a disappointing one. I'll gladly spend my money elsewhere. A huge thank you to SHABANA, the Lead Manager, for stepping in, listening, and doing everything she could to make things right. She was the only reason we left feeling that someone genuinely cared about the customer experience. read more

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Five stars for Frankie in fragrance! I came in on a Saturday night at 7:45. I was that annoying customer strolling in 15 minutes before closing wanting to sniff some fragrance. Frankie was kind and personable. She helped me sample the perfumes I was interested in, and made recommendations for others. She gave me multiple samples and a small gift, too. I ended up purchasing three perfumes that I know I'm going to love! One was available in-store, and the other two will be shipped to me. Frankie text me right after I left, so I'm excited to have a Bloomingdale's fragrance sales associates. If you need perfume, Frankie is your girl! read more

Located in Fashion Island, this Bloomingdale's location can be a hit or miss in customer service! I enjoy their selection in clothes, particularly carrying James Perse with decent selection. My recent experience with customer service was a hit this time. This place is pricey, but most of the store was well maintained and organized. I really enjoyed browsing in the cosmetics department, always fun in that department!!! I've never had huge issues with this store. But be mindful of their return policies!!!! Otherwise, highly recommended!! read more

I love Bloomingdale's with all the luxury brands names they have to offer. Always feeling classy stepping into the store with various products from make ups, shoes, perfumes, sunglasses, fine jewelry, and so much more. Went to the Chanel counter to purchase some liquid foundation for replenishment. Staff did greet me, but didn't feel the friendly vibe. She definitely seems unhappy to be at work. I brushed it off, maybe she had a bad morning start. After check out, I just roamed around and other staff had more positive vibes. Easily greeted me with a smile at other counters. The store is super organized and very maintained. Despite of the situation at the Chanel counter, I will continue to shop at Bloomingdale's. read more

Bloomingdale's - Department Stores Near Me - Newport Beach, California

Great assorted variety of dishes here. I got the shrimp and am avocado salad and it was delicious the staff were super friendly and the food came out fast! read more

Bloomingdale's - Department Stores Near Me - Newport Beach, California

I had the best experience with Negin in cosmetics! She helped me find a perfect gift and wrapped it so beautifully. Highly recommend -- 100% read more

Bloomingdale's - Department Stores Near Me - Newport Beach, California

Ambiance: The cafe here is so cute. The gentleman serving was also so kind, funny, and attentive. Taste test: Highly recommend the fries so good!! The chicken sandwich was so flavorful. Only ate half but I was so full after. read more

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The salesperson at the return counter, his attitude was rude and dismissive. However, the lady who was working at the handbag department was so nice and helpful! Would recommend going to south coast plaza instead, the workers there have much better customer service read more

Bloomingdale's refused to replace pants that they altered where one leg was 1/2 inch shorter than the other and both were too short. The Newport Fashion Island Bloomingdale's showed me the same pair of pants , however they stated that I would need to buy them as they would not stand behind their mistake of altering. When I bought these pants I also bought a men's suit , tie , belt , Polo sweatshirt and dress shirt for well over $ 2000.00 and now Bloomingdale's had lost a customer forever. Bloomingdale's said they would be able to help me if I was a member of their club where a customer gets $25.00 after spending $5000.00.....Buying from Amazon I am not faced with these issues and just get quality products , deleted next day and no issues with employees !! read more

I had a very disappointing and frankly upsetting experience at Bloomingdale's. The level of customer service was extremely unprofessional and disrespectful. When I tried to return an item, the staff showed zero willingness to assist and treated me as if I didn't matter at all. What was even more disturbing was the clear sense of judgment based on appearance. It genuinely felt like unless you are dressed in luxury brands, you are not treated with basic respect. No customer should ever feel ignored, looked down upon, or made to feel less than because of how they look. A store that represents itself as high-end should understand that true class starts with how you treat people--not what they wear. This experience was not just poor service--it was demeaning. I will not be returning, and I strongly urge management to seriously address this behavior. read more

Best customer service at the shoe dept by Tamera. She was super friendly, great personality, and treated my wife and I like VIP trying in shoes. Thank you Tamera for the best service. read more

Bloomingdale's - Tamera with the best customer service in shoe dept - Department Stores Near Me - Newport Beach, California

I am very picky about my linens and Bloomingdale's always has the best. I bought the Hudson Park Collection this time in the 680 and 800 thread count. It's their higher quality so the price is a bit pricey but best to buy when they have their big home sale. Service was great. Eleanor helped me and she was very pleasant and helpful. read more

Bloomingdale's - 680 Sateen thread count - Department Stores Near Me - Newport Beach, California

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just spent 30 minutes trying to get a hold of someone to speak with in the luggage dept. got disconnected 3 times. boy did you miss a big sale. too bad. your service is awful. read more

If I could rate zero stars I would! First off service was slow which okay is fine it looked low staff the prices are way too high for the food served! Bland not good at all. You know it's bad when everyone at the table got different things and no one likes their food. My friend ordered the burger and threw up in the car on the way home so that was magical. (She didn't have anything to eat besides that burger the whole day) it was just awful don't eat here save your money and stomachs read more

The staff are always nice and welcoming here. You usually don't get a 'hello' just walking around but if you have any questions or when you're at the register they're always been helpful to me. This particular location doesn't get much foot traffic :( but that's one of the reasons why I love it. You can see so much more. The location itself is fantastic and there never is an issue with parking. read more

This review only for lady from Costomer service . I came to return something from online purchase. The Costomer service was very rude asking me if I damaged. I received the box yesterday and returned today nor even opened. Bad attitude worse service read more

What a gross experience in customer service. I came in with my husband to see if there was a cologne he actually liked for Father's Day. We stood in front of the Tom Ford display and a lady was there manning it but talking to another associate. Not even a hi or just a min or anything. So we start smelling some of the TF items without spraying, just lift the cap type of situation. After about 10 min, I finally asked her for some fragrance papers we can use to sample and coffee beans since we smelled a 5 or 6 of them. She was SO OFFENDED I interrupted her conversation. Gave us same papers and said to just smell our own skin instead of coffee beans? Needless to say we went to Nordstrom instead. That was my first and last time ever going to a Bloomingdale's. read more

I had a really negative experience with a return here. I am agitated even though an entire day has passed since the associate treated me poorly. This was very surprising in an era where it's so easy to shop online and even obtain better pricing while doing so. read more

Today was cool , didn't get to much but some cologne ... sad to say I wanted creed but the lady at creed didn't even have any in store in stock like why try to make a sale when you didn't even have the cologne in stock I was about to buy 2 more from "Creed" section and the lady failed miserably she even tried online to send to my house and still nothing at that point I was over it I walked out but the other guy over at the other part of the store took care of us . read more

Bloomingdale's - Paco rabanne, thanks Alex for helping - Department Stores Near Me - Newport Beach, California

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Customer Service in the Fashion Island Bloomingdale perfume dept was horrible. I went in to purchase a new fragrance, starting off with Jo Malone to add to my collection and told the cashier I was also open to new lines and frangrances. The short female cashier with shoulder-length dark hair not wanting to work that day was not helpful. She kept saying, "we don't have anything in your category." What does that mean?? She wasn't willing to explore any options except when she came from around the counter, folded her arms, and slowly walked my husband and I over to the Creed cologne and sprayed one sample. I also asked her about Tiffany, and she said they didn't have any new fragrances and just stuck to "we don't have anything in your category." We departed and went to South Coast Plaza to do other shopping and while walking through Nordstrom, stopped at the Jo Malone counter, was greeted with great customer service, where the sales rep asked if I had tried the new fragrance English Pear & Sweet Peavand in doing so, I ended up purchasing a bottle as well as the dusting powder. We then turned around to a wonderful young man greeting us with a smile at the Le Labo counter, who introduced me to several scents, and after trying on one, he said to go ahead and do our shopping in the mall, let it settle and if I like come back because he didn't want to sell us something unless I really liked it. I returned and purchased a 1.7 oz bottle of Myrrhe 55. It wasn't just the fragrances that resulted in my purchases, but the outstanding, welcoming, friendly service I received and the sales reps willing to sell their products. All which lacked at the Bloomingdale counter. The cashier, who had another couple walk away before us empty handed, and another couple she ignored after us, needs better training, and she needs to ditch the snoody attitude because at the end of the day, there isn't much that may fall into her category, on her salary, there at Bloomingdale's. read more

After my disastrous experience with Bloomingdales a few years ago, i thought i would give the store another try due to them having the shoes my mother wanted. At the store they let us know that they did not have the San Edelman "Clara" shoes in a 7.5 but they could order it online. While checking out, the sales person guaranteed that it would get here in a week. We also agreed to open a credit card because it would give us a good discount and free shipping to the house. Well it has been more than a week since we ordered it and the shoes arrived. The shoe box describes the correct shoe but when we opened the box it was not only the wrong shoe but it was used with scuff marks and a bad odor. Very upsetting. We called the customer service number on the receipt to rectify the situation and get the correct shoe thinking they would be understanding and apologetic but we got quite the opposite reaction. We were put on hold for ten minutes then we spoke to Daniel, who said "it's still black shoes." For him, this might be okay but clearly it's not okay. He explained our only option is to return the shoe first and wait another who knows how long until we get the correct shoes. I told him no. We would only be returning the shoes once we get the correct pair and we want it to be expedited to us. To do that, he said he's going to charge us for both shoes... I'm not sure if that sounds okay with you, but for me it didn't. Daniel was rude and did not seem to understand why we are so upset. Bloomingdale's needs to urgently work on their customer services and create policies that will prevent this from happening to other customers. We now await for the correct pair of shoes and for someone to hopefully contact us to rectify, explain why this happened and apologize. Please be careful when you're ordering items to be sent to you from another Bloomingdale's store and keep low expectations for dealing with its customer service. read more

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Restaurant on the patio is SURPRISINGLY GREAT !! If you haven't been here on a sunny day, then you are in for a real treat! We were shocked at how many delicious menu items they can offer from such a small kitchen. They really take pride in the preparation of their dishes so that the quality has been consistent every time we've been there. Once we discovered it, about seven months ago, we kept going on a regular basis, and have never been disappointed. The service at lunchtime has been excellent every single time we've been there. They are relaxed and welcoming, and even allow dogs on the patio, while keeping it a clean and bistro like environment. The salads are my favorite, but their Panini sandwiches and wraps were popular with our guests. We have even taken business clients there, and they were so surprised at the quality of the food and generous portions, not to mention the ambience. I hope this wonderful gem doesn't get overcrowded by this popular review, but I also hope it stays here forever with the same great staff and quality chef. read more

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For a beautiful high end department store I expect the bathrooms to be cleaned and checked regularly. On a good note the perfume department had excellent service! read more

Bloomingdale's - Unkept Bathroom During Covid. - Department Stores Near Me - Newport Beach, California

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This is probably the best Bloomingdales to come to to browse. The people who work here are so unbothered by your presence, it doesn't matter what you look like they are not there to help or there's no one available to help. read more

I have been shopping with Negin in the perfume department and she always hooks it up! She texts me with MFK promotions and I've bought 6 bottles of perfume for a discount in the past few months. I love smelling rich and that's highly due to her always hooking it up for me. I'd recommend Negin to everyone. She knows me by my first name and knows the scent profiles I like and always texts me with promotions so I can get the most expensive perfumes for a discount. read more

Love this store for my wife and daughters. They always have a great selection of cocktail dresses and the Sales ladies that work there are awesome. HOWEVER, the changing rooms are beyond disgusting. They smell like a combination of jungle rot and B.O. It literally made my wife and I sick to our stomachs while she was trying on clothes.. The nice Sales lady that helped us said that they've been complaining to management for months they've done nothing. This seriously needs attention!! read more

The Worst! I used to Love this location. There was 1 associate who was beyond helpful. She was new, kind & smart and went way out of her way to try and help my situation with two orders that were canceled by Bloomingdale's because I used a "third party credit card"... my credit card. I went into the store thinking they could help. I could not have been more wrong. Not a single other associate could have cared less especially some tall guy named Dave, supposedly a store manager yikes, and another cosmetic manager with long dark hair, that they had working to field issues like mine, She acted like I was the problem from the get go and like Dave Didn't listen and would ask the same question over and over and over again to no avail but both had some uninterested glazed look in their eyes. How either of them has a job I have no idea but they are stuck in that dead-end place. Never again, I even called to close my bloomies credit card. Sincere good luck to the woman upstairs, she was lovely ,hopefully she doesn't stay at the store very long and become jaded & apathetic like the rest of them. And on a sidenote the customers here think that there issues are most important even when I was in the middle of a conversation with an associate. 3 separate times customers barging in and asking for help while I'm being helped. The entire experience did feel a bit surreal. Thankfully one can walk around the plaza after that awful waste of time! read more

Exemplary! Jill in the houseware department could not have been nicer and helpful. She was extremely knowledgeable and gave a lot of optionality to what we were trying to accomplish. Can't wait to come back for the toaster. Also, Gracie from Nespresso was a delight. She gave me the "INTENSO". Lives up to its name. :-) read more

The food at their cafe was amazing especially the salads and love sitting in their outside area but if you want they have inside options ! Can't beat a simple lunch at the cafe chatting with a friend or friends read more

I would've given it negative stars if I could! Horrible customer service rudest employees especially the sunglass department at Dior! I have purchased a high end sunglasses it broke after a few months I did not get to it in time and after a couple of months I called to request a screw since my local optical store could not fix it. I have called them and dealer for a simple screw to be able to use the sunglasses but no result I got a very rude response from the staff , just terrible customer service! Don't go there , I would never have that issue with Nordstrom or Neiman Marcus for that matter stay away from them if you can. read more

FIVE STAR EXPERIENCE!! Went shopping for My boyfriend for Valentine's Day gifts, and had no idea where to start, but was greeted quickly and kindly by Salesman Max Watkins. He immediately asked me if I needed help and definitely knew what he was talking about!! He asked me what styles my boyfriend wears and tried to understand what I was looking for while also giving me some examples of what my boyfriend might like. Max was so knowledgeable as he was able to answer every question I had! Will definitely be returning based on his customer service alone!! Best sales person I've ever come across, no exaggeration! read more

I shop a lot here but to my surprise today, it seemed like I wasn't wanted as a customer. We walked in and saw a little stand with sanitizer and masks for customers to use and I thought great that would be nice after touching the doors and using a mask they provided to practice public safety. I guess that didn't sit well with the beauty sales lady who immediately came by to take the box of masks away. My question: why put it out if you are going to take it away? Lol! read more

I will never shop at Bloomingdale's again. I'll try to make this review as short as possible. My cousin had given my mom a gift card several years ago. I don't remember the exact amount, but I believe it was around $300. I wanted my mom to use the gift card so I took her to this location. After my mom picked out some items, she tried to use the card and the cashier was taking a while to process the payment. Minutes later, I see a couple of ladies who were the managers approach us. I believe I was speaking to the store manager, but she did not offer an introduction. She said that she had made an attempt to call their customer service department to find a record of our gift card but they couldn't find anything. To paraphrase, she said we must not have done something right because they don't have any record of it. She asked if we had a receipt, but back when my mom received the card, people didn't typically give receipts with gift cards because the gift card was supposed to be all you needed. At that moment, my mind was spinning because I just couldn't believe that this gift card could have just vaporized. From my perspective, it was as good as money. I asked if it's possible that the store had been bought out or merged with another company and maybe the card was lost in their database system. She informed me with a smug look that they are still under the same ownership and shook her head. At this point, I was just so angry but I managed to ask if there's any other possibility. She informed me that there is not. I know she didn't come out and say it, but it felt the same as if she was insinuating that we stole the card and tried to use it. After leaving the store, I was totally unsatisfied with the answer I was given. I went online to search for how things like this could happen, and I came across this relevant article from ABC news https://abcnews.go.com/Business/gift-card-lose/story?id=45100635. I felt somewhat vindicated, but I started to wonder how a store manager was not aware of this type of situation. If she had blamed criminal activity for the loss of the card, I would have felt much better than having her make us feel like the criminals. A month later, my brother came to visit, and he said he would like to give Bloomingdales a call. He said that they found the card number in the archives, but their customer service didn't know how to handle the situation so they would give him a call back. Guess what? No call back. I can't be the only person who has been treated this way by this company. I refuse to support a company that does not know how to handle a situation like this and was not able to protect their customers. And on top of that, to make customers walk away feeling horrible like that is just unacceptable. Thank you for taking the time to read this review. read more

Shame on this store. Really shame on this brand. My wife purchased a pair shoes at the store. They did not have her size so they offered to send her a pair of Clara shoes by express mail. She received a pair of used loafers in another model. Used and smelly. Then we call the call center. Spoke to Daniel Id number 91153690. Not only he was disrespectful also he did not apologize properly. He wanted just to receive back the wrong shoe. Process again the new order and done. Fine in a normal situation, but this is not normal. After 10 days we received a pair of used loafers in the correct box. This all happened after my wife was convinced to open a credit card for a good deal and for "vip" status with benefits. Guess what. It was not. Shame on Bloomingdales. I will update this with more since wife spoke with someone at the store and they will try to fix it. Still shame on them. And especially on Daniel. read more

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I work in the industry and I do spread kindness. If I would have been buying instead of taking back her words then maybe it would be a different story. read more

Had a wonderful experience with Mahi who assisted my family and I at the fragrance section. She was very kind, professional, and attended to all our needs and questions. It is hard to find this level of professionalism and service. We really enjoyed shopping here thanks to Mahi and we look forward to coming back! read more

Love this store! It is clean and has a good selection especially my favorite brands like AllSaints and Sandro/Maje. read more

Bloomingdale's - AllSaints department - Department Stores Near Me - Newport Beach, California

Went shopping today trying to spend money and not a single employee asked if I needed help or anything. Could not find any sizes I needed in the clothes were out. Complete fail! read more

My name is Quinn Sisler and it was my first time shopping at Bloomingdale's. Let me tell you, the service there is over and above. Mina Amir and her assistant were so helpful and professional. Catered to every need and made me feel like a VIP customer of some sort. Thank you so much for all your help running around the store gathering sizes, throwing out opinions, and making me feel confident in my purchase with your store. read more

Bloomingdale's - Couple months rent - Department Stores Near Me - Newport Beach, California

I went in to get some new bras, but the person working in lingerie kept following me around and approached me about five times offering help even though I had refused everytime. There were some cute bras there, but the constant badgering made me so uncomfortable that I just left. Maybe there's a theft problem in the lingerie department, I don't know. The only thing I know is that I had to go to another store where the staff was much more friendly and respectful. It's a shame because I really love how Bloomingdales has a wide selection of good quality bras. My advice to the sales rep is to know the difference between when the customer is looking for more interaction and when they're not. A lot of their body language will give you clues. read more