After picking up my items at Bloomingdales, I waked over to Macy's to get some cosmetics as they had the special discount this past weekend for cosmetics. I was standing at the Lancôme counter for a good 20 minutes and there was no one, literally no one, came to greet nor asking what I needed. I left and walked over the next cosmetic counter and came back 10 minutes later, looked around and still no one there to assist. I generally love Macy's and never had this issue at the SCP Macy's. In fact, it's the opposite at SCP. There are so many employees at each of these cosmetic lines, they constantly surround you as soon you're walking by this department. :) Had to ask someone to call an associate to come to help me. read more

See all

Absolutely terrible customer service experience today. My mother and wife visited the store and were assisted by Myriam(not sure if that's how it's spelled), who was incredibly rude, dismissive, and condescending throughout the interaction. Instead of offering help, she made us feel like we were inconveniencing her simply by asking questions. What was even more disappointing is that the poor attitude didn't seem isolated. The overall atmosphere in the kids and bedding departments felt unwelcoming, and it appeared that customer service is not a priority. We left feeling frustrated, disrespected, and honestly shocked by how we were treated. Retail stores succeed because of their customers, and no one should be made to feel belittled while shopping. Management seriously needs to address the behavior and attitude of the staff in these departments. I would not recommend shopping here based on our experience. read more

Always nice to walk through Macy's whenever I am at the mall. They are one of the OG department stores that are still around. Glad they are still in business. This Macy's is located at Fashion Island Newport Beach. Very bright and clean in every section. Merchandise neatly organized. Just so nice and comfortable to stroll through. Staff covering their comestics and beauty stations were ready to assist. I wanted to ask one of the staff members about facial regimens for dark spots, but I was on a time crunch and didn't ask. I didn't buy anything either. Thanks Macy's for the nice stroll! read more

See all

Located in Fashion Island, I strolled through the other day to look for a lipstick and foundation. The selection of makeup is standard, not real exciting. Searching for assistance is another story. I looked for an associate, and I couldn't get help. I've been coming to this particular location for years, and in my opinion, the customer service is spotty. And for the prices they charge, they should be helpful and friendly. The store appeared clean, organized, and tidy. Overall, this particular experience was disappointing. No wonder why Macy's is struggling!! Unfortunately, this store is now a hard pass! read more

My review is about not feeling safe in the parking area in front of the Macy's in Newport Beach {department store located at Fashion Island ( men section second floor) }. Yesterday I was waiting for my grandma in the parking lot and that white toyota almost hit me as I was putting something in the trunk of her car. At the same time a security guy was driving around and I showed him that car and I told him that driver was going crazy fast so he almost hit me standing outside by the trunk; however, security left and that white guy in his 60 came towards me and started yelling and screaming and insulting me. Because I was standing in the handicap area he assumed (he was driving and acting crazy) that I was handicapped but he didn't apologized for his actions instead he told me well you're handicapped... so he meant it was okay for him to hit me because out of his crazy mind he thought I was handicapped!!! I honestly don't think that he was in the right mind but when security guy came back I explained it to him about what happened and I asked him to call the police. I was surprised that he said if he call police they would not come and they only ask for online or in person police report. That means he didn't have any authority to do anything about this guy harassing me. I am white and I am an US citizen but I was harassed by this racist guy in the parking lot of Macy's Fashion Island and there was no one there to help me. I always heard of Ku Klux Klan in Orange County but it was the first time I saw one them. Again, if something happens to you in the parking lot of fashion island in Newport Beach you on your own and there is no one there to help you as security guy told me they only allowed to gave warning to crazy drivers; however, from now on I don't feel safe going there anymore because of those KKK. read more

See all

Lida in the women's department deserves a RAISE!!! She was so helpful and thoughtful.

I was just in here today 12/7/25 in the handbag department and a lovely lady Lilliana was helping me. I found an amazing, beautiful bag for a great price. Lilliana could not have been more helpful and kind and made the whole experience an easy one. She is absolutely amazing and could not have been more helpful. I hope she is recognized for her hard work and excellent costumer service. read more

I went to Macy's at Fashion Island to find a pair of pink Nikes for a little kid. I saw them online, so I knew they had to be there. Headed to the kids' section--no shoes in sight. I asked a sales lady where their kids' Nikes were, and she told me, "We don't carry kids' shoes. Go to Nordstrom." I was like, "Um, yes you do. I saw it online." She argued with me and suggested I visit every other store in the mall. So, I gave up and left, but guess what? As I was walking out, I literally walked past the kids' shoes--right next to the adult section. So yeah, Macy's: I guess your sales lady was just trying to send me on a wild goose chase. Might want to clue her in next time! Next time, I will bring my business to Nordstrom like she suggested instead. read more

They allow men in the women's dressing rooms. No signs on women only. This is great if you want your partner to see an outfit on you. Others may complain, but hey... who cares how others feel! Right? Personally, it is so uncomfortable! read more

I have shopped at Macys for so many years. I have no words how disappointed I am to go shopping with my client and have her pick out a few things and then be told that they have no more women's Dept like bigger women, that's horrible and that makes your store look really bad!! So you should reconsider because I don't plan to go back there because of that I've always loved Macys and always found clothes. Very disappointed. read more

Absolutely the worst service I've ever had in my life. I am so bummed right now. She just ran my credit. I didn't get the discount and I didn't need credit. read more

Never open Macy's card. I paid online and by check on time, they still charge me lot fees. I call 4 times for this, wast my time. read more

store associate was rude....typical. Kept making comments under her breath and was dismissive. Also said i couldn't return stuff bought online-not true. Glad I got my refund but hated the experience. read more

I was told the Charter club 550 thread cotton sheets wouldn't pill. Well they pilled in the wash. I tried to return the one I didn't use in another color and they wouldn't accept the return. I will never shop here again. read more

Thank you Asma you made my day She is very sweet and kind to helps me After I have a bad days bad experience downstairs with the lady who helped me with my order online read more

As I was walking though Macy's in Fashion Island today, a super cute pair of Ugg slippers caught my eye. I went to the counter, and was immediately greeted and helped by a very friendly young lady with long dark hair. I don't recall her name, but she was very nice, and brought out the shoes I wanted really quick. My experience at this Macy's today, is the level of Macy's customer service that I am used to. So many Macy's locations have really bottomed out in regards to customer service. Maybe this one is so good because it's Orange County, I don't know, but thank you to the dark haired girl that helped me today. read more

Macy's - Department Stores Near Me - Newport Beach, California

I just wanted to shout out Andy for being an excellent sales associate. I normally don't like to be bothered in stores as I am pretty anti social, but he was very friendly, made sure we found all we needed and just overall very friendly. Thank you! Pt. 2: Bought some shoes from an older gentlemen at the women's shoes Dept. yesterday (can't remember his name) after buying men's clothes. One show was a different size. Returned to Macey's today, and wanted to note that Shahla not only helped us out quickly and attentively, but extra accommodating by offering to have the new shoes mailed to us with the shipping fees waived for the trouble. I wasn't expecting that and it truly left me feeling happy with my experience at this Macey's. read more

Brick and mortar stores like Macy's dying daily, and I can see why. I was in the store for 30 minutes and crossed paths with 5 employees. Not a single one of them said "Hello" or "can I help you find something..." I wouldn't have purchased anything from the store today based on my experience- if not for the gift card in my pocket. Macy's management should be ALL OVER their employees to be warm and welcoming in their stores. If I had wanted a cold environment where I'd get no help... I could've gone to Amazon. (By the way, I checked before making this post... Macy's 40% off sale was still $8.00 more than Amazon's price!) Macy's you need cater to your customers or you'll be Sears soon... read more

Ohhh Macy's where do I start?? Do you really think you're to big to fail? #Sears #Kmart #Jcpenny #Etc How is this iconic brick and motor still in business? These stores are so poorly staffed, managed, etc. I could have walked out with my items, and nobody would have noticed!!! Never have I seen such buffoonery as I searched for a register to PAY For My items. This has been my experience multiple times but his is the last! Gone are the days of our nostalgic malls... Only the Stoic and Meek roam your desolate and bleak corridors.... Your Customer Service is no where to be found and your inept employees are lackadaisical at best. Your store looks like a mere image of the worst garage sale my grandparents would visit. I've seen better organization and displays at the special Olympics gift shop! If you were a flea market you'd need to be neutered as there's nobody working there with BALLS!! From South Coast Plaza to Fashion Island your cantankerous staff had me heading to the exit! Next time I'll just by it online. Sincerely, Every consumer whom Left.... Cue the Crickets..... "chirp, Chirp, chirp, Chirp, read more

Macy's - Department Stores Near Me - Newport Beach, California

I fell in love with a Polo jean jacket in the cut, color and style I've been looking for almost 2 years. Since the jacket was on sale, I asked the sales team to put it on hold for me. Bita placed a sign on the jacket so no one touches it. Sweet! But Romina took the initiative to walk over to ask her Manager if they can hold the jacket for 2 days. Now that, my fiend is excellent customer service. She went out of her way to make sure I, the customer, was heard. That's all I needed. She came back and gave me the biggest smile ever because got Andy, her warm and friendly manager to say YES with the extra 30% sale price. Thank you Romina, Andy and Bita! You guys know how to make a long time Macy's customer feel like special! read more

Macy's - Macy's Fashion Island Men's Department - Department Stores Near Me - Newport Beach, California

Great location for a Macy's. Normally we come here to get food and shop at Wholefoods but sometimes we also need clothes from Macy's! read more

Macy's - Department Stores Near Me - Newport Beach, California

See all

I will absolutely NEVER shop at Macy's again. I tried to return in store a pair of shoes that was mailed to me because the shoe was not available in my daughter's size. It took about 2 weeks to get the shoes. Apparently about two years ago they changed their return policy and do not take returns over 30 days. My item was at 31 days. No where is this policy stated. Not on the receipt, not in the store, no where. No exchanges, no credit. Nothing. Their customer service line is also ridiculous. They have really gone down hill. Very Meh merchandise that is taken from box and hung up looking rumpled. Salespeople who couldn't care less. I will gladly take my business elsewhere. read more

Great location. Great merchandise in stock, great pricing. The staff in every department I went to was super polite, nice, professional, and knowledgeable. I visited the jewelry, mens fashion, womens shoes and had a great experience. There is parking right outside of the store. read more

Macy's - Fitting room - Department Stores Near Me - Newport Beach, California

I was trying to exchange 2 new pants that my son purchased here 2 weeks ago. They were the wrong size. I was denied to exchange them since I didn't have the receipt They had The original tags and they were still on the original bag. The gentleman refused to give me credit or an exchange. No options . I went to the Macys store in Rancho Cucamonga close to my work . They were nicer about it. I will not be coming back to this store. read more

Macy's - Department Stores Near Me - Newport Beach, California

Poonam was very attentive, thoughtful, and kind. I'm very grateful for her help! Would come here again.

I had salesperson named Manna2. She answered all my questions about different makeup I was interested in. She was very professional

Return department the manager are so rude and unprofessional. I never ever going to buy from this store. The manager even wasn't look normal I wish there was a way so I couldn't give him even one star we have to give him -5 star. read more

Thank you Poojana at the register near Hugo Boss & the men's suits (I am so sorry, I probably spelled your name wrong. You are the beautiful lady with dark hair) I SO appreciate your kindness and respect to us when we had to return something just a few minutes ago. You did everything right, and showed incredible customer service to us. To the guy besides you, I'm really sorry you have to work with an A-Hole like that. He is disrespectful, rude, and ignorant about Macys policies. He was also very rude to you when you needed to ask him a quick question. This guy needs customer service training. read more

HALA Very nice lady vey friendly help me to find my size and she help me with my everything I need Any one need help ask for Hala she will be step by step, and she has really good test in clothes read more

More sales associates than customers but only 1 cashier working. Other associates just standing around and chatting with each other. Holiday season as well... read more

Richey in the make up department of Dior gave me awesome customer service today. Because of him I will return to fashion Island Macy's.

Visited for baby closthes as seen online supposedly in stock at Fashion Island Macy. However, they didn't carry the brand or the items! Every time I've visited this department there is no salesperson to answer questions, only the person at the register covering several sections of that floor. The baby section is messy, unorganized, crammed on old hanging rounds and shelves. No other department store has such an unattractive, sloppy department for babies! read more

Tony was an absolute knight in shining armor. First, I was trying to locate where to pick up online orders. He actually came up with me so I wouldn't be lost. Then he appeared again when I was looking at pricing some silverware. He could see the boxed sets were very heavy. He kindly helped me verify the prices and assisted me in returning a couple of them. Tony is an excellent Macy's associate. Loved his upbeat personality and his positive spirit. Thank you, Tony!!!!! read more

Shahia went above and beyond for me , she help find a very hard perfume, and she didn't give up until she found it , thank you for your customer service and thank you Macys for hiring people like her , who love their job read more

Macy's - Department Stores Near Me - Newport Beach, California

Troy the guy at the channel fragrance representative section, was very helpful with picking out a fragrance. He had made it simple for me and made me feel comfortable on what items I was purchasing overall a great experience and I thank him for that. read more

If the manager of the perfume section (Ava) is the one who is supposed to coach other employees to be professional, I know why everyone there was so unprofessional! Ava was so rude to us when we were not happy with the gift wrap of the gift we purchased. She told us it was "nice" of them to even gift wrap stuff! Very bad attitude. I returned what I had purchased so she is losing Macy's customers. read more

Outstanding customer service from Managers Farouk, Freddy, and Shakila at Macy's Fashion Island. They were very friendly, prompt. Highly recommend to shop at this store. They have great deals, especially in men's department, and variety of selections. read more

Huge store, very well stocked. Tons of easy parking and not very busy, especially weekdays and mornings. Prices are on the high end, but they carry quality clothing and often have sales and coupons you can use. One of the better Macy's locations. read more

I need to write this review as I feel Macy deserves a shout out for excellent customer service!! I was shopping in Macy's South Coast plaza seeking a mother of the groom dress 2 weeks before wedding. Their selection by far was the best I saw for my size & price range for 1 night. The sales people went over the top to offer to find me the next size in dress & continued to give me whatever promotion they were offering that day. I felt that they were going the extra mile to satisfy whatever I needed. Delivery was on time & free shipping. They have my business read more

they make a return utterly impossible...they cant find it--etc., waited on a line-the 4 people in front of me were not able to return their items also ... they cant find order's etc., will not do anything to help. had just been to nordstorm's...no problem at all... then, they were unable to complete a refund in the store-they want mw to pay 10.oo for each order to return online order at ups. all they can do is send hundreds of email... put some help in your actual store.. lol \ read more