The previous negative review was mine, however the integrity of Macy's shined through as they resolved the issue with our luggage purchase, they made it right. I APOLOGIZE FOR THE NEGATIVE REVIEW. Thank you Macy's Newport Beach, and thanks for the Thanksgiving Day Parade! read more

I needed a cross body purse for an important business conference this week and a friend recommended I go to Macy's. Originally I was pleased since I found a bag fairly quickly and it met all my requirements. When I arrived home I pulled out my bag to fill it with all my travel items. That's when I noticed the security tag was still on! Ahhhh! Frantic, I called Macy's right away and this is a run down of the next 30 mins of my life: 949-640-8333 Listen to a ton of prompts, not a person, even though there is a recording that tells you your time is important to them. I click the appropriate numbers for the handbag counter and I wait...and wait...and wait. No one available. Let's try this again. How about instead of all handbags, I click on Coach...and wait...and wait, there are other handbag extension...you get the idea. I then pushed '0' for the operator which starts as a recording then only changes to a person when you don't directly answer the question you hear. At that point someone with a very strong accent comes on the line and says they will transfer you to the admin office. (Thanks! I already know they're closed!) I try again, knowing the makeup counter is right next to handbags. I tried 1 for Mac, 2 for Clinique, 3 for I think Estée Lauder and 4 for whoever...still NO ONE PICKED UP! Mind you, it's not a quick thing to transfer from 1 extension to another. I've now been on the phone for far too long and I definitely need to go to Target in hopes of getting a handbag for my work trip. There is a reason I didn't choose Target in the first place. I prefer a designer bag for the quality. I'm very disappointed in my experience and very frustrated at the lack of any employee picking up a ringing phone for more than 30 minutes at the entire department store. Other than to return the bag that I can no longer use, I can't imagine I'll be back. read more

Macy's - Department Stores Near Me - Newport Beach, California

They requested for my SSN number when I return something back to the store that I purchased online. Are you serious? Have you ever heard of scammer ? ID theft? It sounded fishy and pretty scammy. When I ask the manager to print out my return slip, she told me that they will send it to my email, but they never did. Will not be going back to this place at all. It sounds like people who work there are possible scammers. read more

Long time shopper at Macy's. The store has really gone downhill. Bad music and bad selection!

The only place that had the jacket I want. Drove here from Long Beach since I couldn't split the Happy gift card payment online. The person who helped us didn't know how to punch in a coupon code which she insisted she could only scan. Ended up being a lie. The manager never showed up and we waited for about 15 minutes. They were completely unprofessional in their demeanor and attitude. She eventually found a coupon for me but did not explain why the coupon did not work even though it specifically stated it could be used in stores. read more

I went to dinner in fashion island and decided to stop into Macy's Fashion Island! I picked out a bunch of sweaters to try on for winter and ended up with a security girl who looked like a guy following me around making me feel so uncomfortable!!!! I am Latino so I assume I was beinG profiled being its fashion island!!! But I am a CEO of a company and recognize non verbal harassment when I see it! Do not shop there as you will get no service while being treated like a shop lifter! Walmart of fashion island! No wonder your stock is down!!!! read more

They always have the best offer, specially home and luggage, I like the ( going back to school) for kids , the shoes level is amazing

Tried to find anyone to help me find clothes and couldn't find a single employee on the whole women's floor. I understand issues due to Covid, but this has been going on for years. So sad when you want to spend money and shop and cannot! Couldn't even find my size in anything out on the floor! read more

I rarely write reviews however in this case I will. I accompanied my wife buying a dress. Very nice store, great people, great selection and, be yet, a nice seating area. read more

My son bought a sunglasses as a Christmas gift for his Dad, after one week his Dad back from Hawaii, he found this new sunglasses is broken, my so went there to make an exchange, Sunglasses Department manager charged him another half price for exchange, we thought this is not reasonable, then try to talk with manager, she said my Son didn't have receipt, I told her she can find purchase record because my so use debit card, she refused to do it and said we have bad attitude, call us go out and threatened us call security come in, we said ok, you can call anybody come here, she called Macy's worker came in, we explained everything to Macy's worker, she told us salesperson had right to get us out because she thought us had attitude to her. I had 20 years experience in Macy's, never happened like this. It's really disappointed. read more

I am a regular at this store and love the deals. However today my wife took me here to take advantage of the jewelry sale. We waited our turn to be served, which wasn't short. The lady came over to show us some jewelry and we were contemplating a purchase when this white lady rudely interrupted the lady who was helping us and said she was in a hurry and needed to be checked out. So, the Macy's employee stopped helping me with a $5000 transaction to help the white lady with her $40 transaction. I still made the purchase but am completely shocked at the blatant racism. read more

This store discriminate against plus size woman even the Mannequin are extra small for small people they cater to if your big they don't want your money read more

Macy's has been one of my favorite department stores for decades! I can usually find whatever I need. Skin care products or clothing however, imagine my surprise there was no plus size for women's clothing section in this store. Really???? Everyone is a size 2 in Newport Beach? I was seriously disappointed in the lack of inclusivity. On the bright side I saved a lot of money! So sad! read more

Employees aren't very helpful made me feel like I was bothering them spend your money elsewhere.

Came here with my wife today and was told after I was in the store for 5 min to put a mask on while my wife who was doing the shopping didn't have one on. When the gentleman told me to wear mask I asked him about the woman who was purchasing & her 3 kids oldest was about 10 rhat didnt have masks on and he just blew me off. Sounds like discrimination as I have a bunch of tattoos. read more

Macy's - Department Stores Near Me - Newport Beach, California

This location BLOWS. It's outdated, a bit smelly, kinda musty, and pretty disheveled. To make matters worse, the customer service is beyond horrendous... we asked a guy to help us out and he simply said, "Um, I'm not good at that. Maybe wait another 15 minutes for another guy to get back." When that "other" dude finally did return back, he was super unhelpful and started pressuring us to just buy something. He also kept wandering off in the middle of answering our questions to talk to some other customers. Basically, it was obvious that he just wanted to make a sale, which is why he kept popping in whenever he thought someone was close to buying something. We were so disgusted that we immediately left and went to the Irvine Spectrum Macy's- where we received much better service! read more

I had the most pleasant shopping experience in the jewelry department. Salpy Sakayan was the perfect sales colleague. Near and available without hovering and badgering. She showed us several pieces. When we were kind of thinking of buying this particular piece, she told us about the discounts and we decided to buy the piece. She offered further incentives but we were not interested in them for our own reasons. Pleasant, professional, informative, what more does one need than Salpy Sakayan. (I am only sorry that it took me a couple of weeks to review...holiday shopping and all!) read more

Dog friendly and located at the Fashion Island, specifically next to Starbucks. I came by this Macy's location with my husband this afternoon. To be honest, my first initially thought of this Macy's is that it is actually a nice store and I may be a bit bold to say this, but I think this is one of the nicest Macy stores that I have been to. Why you ask? I like the layout of the store, as it is pretty easy to find what department is what. I also liked seeing some higher end brand names in this particular location than the one I frequent back home (What can I say? I am such a labels girl... yes unfortunately I am one of those girls). While I was browsing the fragrance section, one employee in particular was so helpful in answering my questions and also gave me a small little vile to take home with me to sample. One thing I do have to somewhat complain about is that the woman's restroom on the 1st floor is only a single toilet. So there seemed to be a line for it each time I passed by it or when I had to use this restroom. Another thing I do want to mention is that the free WiFi was incredibly slow, so don't use it if you really don't have to. But aside from those two things, I had a good shopping visit and would love to shop here again (if only I lived in Orange County again). read more

Mixed review... My sister and I came to Macy's to shop for dresses. Diana at ladies fashions was incredible! She was helpful, nice and very knowledgeable. She made our shopping experience a pleasure. We walked away with bags of clothes that we love! Diana at ladies fashions gets 5+ stars!!! :-) Disappointed at my usual favorite spot though. Went to Benefit so I can introduce my sister to Get Even #2. The tiny little orange skinned girl with overdone wake up was more insulting than helpful. She was trying to get my ivory skinned sister to put on darker makeup to look as orange and overdone as her. We don't like that cheap look and quite frankly, I am actually shocked that she works for Benefit. It's not about looking like a Jersey Shore orange skin tart. Ok...done venting! In case the little girl with orange skin reads this... You never brush your face with powder, then force a customer to use the same brush. This is why they have the little white sponges. Also, just because you like a certain shade on your face/body, doesn't mean we all do. When someone is using a floor sample to try on a color, don't complain that it is better to use a brush (the dirty one in your hand). You're cute but your attitude isn't. Customer service is important when your trying to sell. This Benefit experience gets 2- stars :-( (Unfortunate) read more

I prefer this Macy's over any other in SoCal, but it's quite a drive for me. Every department is large and has so much inventory. Soooo many dresses to choose from that range from cocktail to elegant. Definitely the place to go to start your search for a dress. The clearance section for every department is pretty good. It doesn't look like a zoo which is usually the case. Haha. Guess that's what you can expect when you shop in a more affluent area. Also, if you are a Macy's card holder, getting samples/freebies from those cards in the mail is always easy. My husband and I did our wedding registry here. We didn't have a appointment, but the lady who helped us was so sweet and accommodating. I guess it's best to book that in advance in you want cocktails and snacks while working on a registry. read more

I've got to share a problem at the check-out counter of men's clothing that occurred during an exchange on Christmas Eve I feel is systemic of management failures at this store. This was a simple gift exchange for sizing. I underwent the task of getting the right sizes. All they needed do was process it with my gift receipt. But the two staff behind the counter refused to listen, and credited the purchasing account and we're attempting to charge me for the replacement items - and after I told them 4 or 5 times what I needed. The staff person in charge had almost no English speaking skills, nor could I understand her. I'm sure she forces many customers into paying for the new items in a gift exchange. So when I pressed her to do it correctly, she stormed off like a child, and a manager apologized & redid the exchange (and charging me $12 for a coupon that was no longer good). Now I'm sure Macy's has very clear gift exchange policies. But this store's staff wasn't following them. And I don't understand the wisdom of hiring & staffing workers who cannot speak English to handle customer transactions in a community that is 95% English speaking. Prior to going to this counter, another staff person abandoned her post at another checkout counter I had tried to use. In short, this store was a mess on Christmas Eve. read more

Macys sells defective sheets. Only has 90 day return policy despite selling defective merchandise. Do NOT purchase anything from Macys because once you discover the defects you will be unable to return. read more

It's is extremely sad to see just how far this historic mainstay of a department store has come. Example. 170.00 Sheets on sale for 59.00. Described as 800 thread count, cotton rich. WHO WOULD EVEN STOCK A POLYESTER SHEET YOU COULD SEE THRU THAT RETAILED FOR 170.00! Shame on you Macy's. Your management and sales staff are rude. I will never shop there again and hope you won't either. read more

Today I exchanged a pair of 502 Men's Cords slacks.. they had been in my possession unused for over a year and I had no idea where the receipt was. Ellie the gracious and easy going clerk smiled as she gently explained they were over a year old--but her reassuring smile kept me hopeful as she summoned her manager Andrew. "No problem" stated Andrew and he even invited me back as if I were his friend at his home!! Wow!!! This is the kind of store I will always be loyal to!! Thank you Andrew & Ellie!! read more

I love everything about Macy's and of course this location . Very helpful and friendly staff with very friendly ambiance . You can find whatever you need here, from kids, women, men and Home sections . All under one roof. That is my regular stop at least couple of times a month. By the way it has an excellent Jewlary department . Stop by and check it out. Just heading there to purchase my bed in the bag. read more

Macy's - It is on sale this weekend . - Department Stores Near Me - Newport Beach, California

Its good here probably one of the best macys for macys ..but the men's department is geared toward big people when in fact blooingdales ,neiman,nordys all have smaller sizes better fits ,better styles...macys get some smaller sizes in men's pants like 28,29,30s waist,get some kool colored jeans ,and more fitted shirts and I know your a cheaper than the stores I mentioned but just get cheaper designers read more

Never seems to disappoint you. When you call in advance to make sure they have an item and when you show up they don't is unexceptionable in my book. Always a big waste of time. Go to all of the other amazing stores in fashion island. When will they shut this disappointment down. read more

While out for the day with the hubby at the Fashion Island shopping, my guy wanted to go into Macy's. He loves clothes and shoes just as much if not more than I do. But this time that was not what he was looking for. They had single bottle marble wine chillers on sale and he has been wanting one for ever. There were two left and he grabbed them both. Pretty solid and heavy. We waiting in the first line with 1 person helping a line of 5 people waiting. My husband is inpatient so we go looking for another checkout. We found one that had 1 person being helped. We stood there for another 10 minutes while the checker tried to help the man find a store that carried what he was looking for. His wife and kids were comfortable sitting on the couch waiting. It looked like they had been there a while. The lady never looked at us to acknowledge we were there or say, "I'll be with you shortly ". My husband being my husband got frustrated of waiting and sat the coolers down and said let's go. So I went up stairs and shopped and bought myself a cute dress and shirt. They were definitely faster and friendlier. He on the other hand did not find anything. read more

Macy's - Department Stores Near Me - Newport Beach, California

On this crazy shopping day it is refreshing that we encounter kindness Tammy in women shoes is a treasure. She was lovely knowledgeable and way helpful. Will be back to have her help me Love this Macy's. Best hidden secret. Service convenient read more

I just wanted to thank Jim, a men's suit department sales representative, for excellent service. I came in to buy a pair of dress pants, ended up buying two at the time. Jim was really helpful, knowledgeable, and courteous. Additionally to that, he matched the price of the pants to the price that was offered on the Macy's website. Thank you Jim! read more

Maryam in Lancome was amazing She provided the best service ever I bought the product that I'm very happy with, and that's because of her suggestions. Thanks Maryam for making me pretty :)))) read more

I went there with my mom. I usually pass this store and was always skeptical about going inside. However, I was impressed that the day before 4th of July this store was very nice. Everything was where it needed to be. It was quick to shop there and the cashiers were also quick during check out. I would definitely go back there to shop more. read more

Bought a comforter that melted in the dryer, both and Jeff and Tommy were extremely helpful in making the return as seamless (no pun intended) as possible! Thank you both for an exceptional customer experience and understanding read more

This Macys is hit or miss, but they do have good sales once in a while. You can sometimes find something great on clearance here that you wouldn't find otherwise. The staff is pretty friendly, but sometimes it can be hit or miss. My problem is that the inside feels very outdated. I feel like I am trapped in 1985 with the old school interiors and schizophrenic style displays which will make anyone with ADHD want to take down a whole bottle of ritalin. The displays are too big, too cluttered, and too close together. The merchandise is pretty decent, but not really as great as the Macys in the Beverly Center ( By far the best Macy's Men's store in southern California!) Overall this place is a decent Macy's in Newport Beach! read more

The staff here is usually pretty good but today in the jewelry department I came across the most unprofessional women I've ever met. I came in to get my watch resized and and didn't acknowledge me, I waved and said hi! She said I'm busy with someone else and disregarded me again. She begins helping someone else and says "it's going to be a while so you should probably leave" I said I didn't mind waiting and she goes yeah ok. Proceeds to ignore me for another 20 minutes. Not a single "I'll be right with you" or "thanks for waiting". read more

Oh my, only a 21/2 star overall rating? What the? I realize my personal shopping needs are simple, but jeesh. I recently lost a bunch of weight, again, and needed to update the ol' wardrobe. If I didn't have to go into the office every day my needs would even be more simplified. Although we recently did vote in shorts on Fridays, I still have to dress like a professional the other 4 days. Damn adulthood! Time to dust off the old Macy's card and use some of those discounts they bombard all of their cardholders with. Lots of discounts on top of other discounts including a "Macy's Bucks" for $10 off of the already discounted bottom line. Nice! So why am I bucking the low rating trend? Service kids, service. I have a 20 minute shopping ADD affliction, so I have returned here several times over the last couple of months. Everyone I have dealt with have been so incredibly helpful. And incredibly cheery too. I actually think I am starting to enjoy shopping after my 5 or 6 visits. Well maybe not enjoying, but I have stopped breaking out in hives when that 20 minute mark is approaching. This is probably my first ever department store review, and most likely the last. Damn, here comes the hives breakout again. read more

I am not usually a fan of the big department stores when I need something for a special occasion but I went to Macy's recenntly because I needed accessories for a fancy event. I went to get shoes and ended up with jewelry, shoes and a shawl all assisted by an amazing salesperson in the shoe department. He walked with me around the store and helped me accessorize, all the while wearing my soon-to-be-purchased shoes so he could make sure they were comfortable. He wanted to know about the dress so that what we picked to complement the dress would be perfect. This is the sort of customer service one might expect from a high-end boutique - not a Macy's. To be sure I will be going back and hopefully can get the same amazing salesperson as my personal shopper :-) read more

The customer service in Macy's is always a crapshoot. I think they have a vendetta against Nordstrom and are trying hard not to be Sears. Anyway, either they're very understaffed for big sale days, or they are disinterested in helping an honest customer. This Macy's was accommodating to my needs, I got individual attention, patience from my Chanel representative and appreciation for my business. I love getting my make up from Macy's, they are always well staffed and get right down to serving your needs. read more

What happened to this store. Clothes all over the floors, fallen from racks & racks of junk. Used to be a classy place to shop. Does not belong at Fashion Island. Time to move to Santa Ana read more

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Old and out of date - inside and outside. Fashion Island should be making them remodel. Macy's is supposedly higher end type department store, yet this location feels like Kohls. I know, ouch, right? The sales staff are either young and spritzing you with perfume without asking as you walk by, or harassing you to come see something or have something done (think eyebrow waxing at Benefit counter). Or the sales staff are old hags who are slow and could care less. Worst shoe department I've ever seen, with staff that is completely incompetent. South Coast Plaza, Irvine Spectrum and heck (merchandise and sale wise,) even Shops at Mission Viejo Macy's are all better! read more