Came to get help on my online account at 3 PM and door was locked. The business is supposed to stay…read moreopen until 7 PM and they were not there. I also tried calling and I waited about 15 to 20 minutes and nobody came. Nobody answered the phone. Nobody came to the door. On a previous matter, I had asked about a phone that I never received. The manager was going to give me a call back and I never got that call. This is not a AT&T office so I would not recommend coming here. I recommend attempting going to the corporate office which is in Redlands

I went into the Yucaipa location today to setup a business account. Abe was the only employee…read morethere. He helped me get everything setup easily while helping 5 other customers. He was very knowledgeable, very kind. He welcomed everyone who walked in. What an amazing employee and experience. He deserves more than 5 stars. Thank you Abe!

service was quick! replaced my iphone 11 screen - even offered to order me a brand new iphone 13…read morefor the same price. didn't want me to waste cash on a new screen if i could have a better phone. i'm addicted to my old timey 11 though. she was nice, informative, helpful, quick, and did a fantastic job. i can now use my phone without fear of slicing my index finger. 10/10

In-N-Out quickly. Nice part of Yucaipa where you can walk around while you wait get, a coffee…read more nice lady too

Customer service! Worst store ever. Salesman super arrogant! Wouldn't recommend this location.read more

Yesterday I was assisted by Brandon, he was amazing and made my process to add lines and purchase…read morephone very smoothly! It was my first time visiting and it won't be the last! He was very polite and the communication was between was very smoothly as well. Thank you for your help Brandon!

STAY AWAY They'll…read moreforce you out and won't help with the process Be extremely cautious when visiting this Metro by T-Mobile store. If your visit doesn't benefit them financially, they may resort to unethical practices to upsell or force changes on your account. they'll convert your Metro account to a full T-Mobile account without much consent if any despite your phone not being compatible with T-Mobile's system. Just to make extra bonus money, Once the change is made, they'll refuse all service and any support, claiming you're now a T-Mobile customer and no longer their responsibility. When billing issues arise due to their own activation and quoting mistakes, they will take zero accountability and simply say "go to a T-Mobile store," fully aware that T-Mobile could do nothing to fix it. This location prioritizes commission and quotas over customer service or honesty. If you value your time, money, or sanity, steer clear. This isn't one experience this is happening multiple times a week, to small and large account alike because they don't wanna help

Terrible customer service on a Friday afternoon. Line out the door. Only one person working …read more Horrible !!!

This is seriously the WORST T-Mobile location. Go to literally any other one but this one. I've had…read moreso many problems with this location, from them being absolutely rude to just completely useless and unhelpful. Originally, a few years back, the problem started with needing to return a phone. Corporate had already given me the okay and told me to come to this location to return it. The manager flat-out refused to help me even though I literally had the corporate office on the phone with me right then and there telling him to accept the return so I could move forward with the issue I had. I ended up going to a different location, and it was taken care of with no issues. My SECOND issue with them was after my mom passed away. I went in and explained to the manager my mom had passed away and we were trying to get her phone plan canceled so it would stop billing my dad, and that my mom was the main person on the account. Once again, the manager REFUSED to help me, told me there was absolutely nothing he could do, and once again I had to go to a different location to get this taken care of. The THIRD issue I had was more of a silly one, but it's what led me to leave this review. My wife and I went in yesterday for the T-Mobile Tuesdays free gift. They were so rude, basically rolling their eyes at us, telling us they don't participate in it, and brushed us off like we were stupid. I don't know what the heck is up with this location, but I'll be sure to never waste my time with them again and just go to the Redlands location from now on, where they're actually nice, helpful, decent human beings.

Have you ever stubbed your toe while trying to stop your toddler from shaving the dog all the while…read moreyour phone is ringing and it's your wife so you know it's super important? That's what it's like helping your 60+ mother set up her Google Pixel when you told her to get an iPhone. Luckily, Izzy was there to completely save the day like some kind of tatted up Avenger. I will be in his debt until he deems I am not... or until I forget. Either way, he deserves a raise.

Very good service and friendly. Take care of everyone quickly, gives discounts when needed.read more

The wait for the Amazon return was quite a while but what was the most disappointing was how rude…read morethe associate, Jordan was. I asked if I could toss one of the extra bags from my Amazon package in the trash can next to him and he pointed his finger and said "Outside". Very disappointed in the customer service.

MacGuyz replaced my smartphone battery in approximately an hour and a half very professional and I…read morethought was reasonably priced. Replaced my screen saver that was cracked as well.

Excellent service reasonable price also helped me set up Bluetooth on my car, so I didn't have to…read moreplug in my iPhone, which is hard in your battery. Friendly, and very helpful. Highly recommend this business for computer and cell phone services

Very friendly, professional and fast. Would definitely use them again for screen repair needs.read more

I've been going to this shop for 3 years for all my phone repair needs! Not only do they go above…read moreand beyond to ensure the quality of the repair itself, but the owner and staff are lovely people to work with. I love how often they've seen me to get a $5 screen protector when my last one broke (& how often they see me for a screen replacement when I don't have one of these installed)