Where to begin....I rated 2 stars because the initial team that helped me set up my phone was amazing and courteous, even as they were busy.
I had to return the following day after getting my new phone to seek assistance with my old phone to ensure the data had been wiped out before sending it in to trade.....unfortunately, where the first team was all star quality, these guys were beer league at best.
I get in and I explain to the guy who acted as a greeter and who'd occasionally help a customer, what my issue was - white screen of death, can't reboot. He tells me no problem, just a few minutes.
20 minutes later....I get a sales rep / tech who proceeds to do everything I told him I did already - 3-5 times. I explain there's a fix on iTunes, can we plug in to one of your machines and try that?
He ignores the suggestion and he's back to doing the same reboot procedure that hasn't worked again and again. Greeter guy comes into the picture again - apparently he's a manager?
Anyway, I explain again what happened and the idea of plugging into one of their machines to iTunes---he proceeds to tell me he can't, that Verizon prohibits them from accessing outside websites...a very curious statement considering they SELL internet enabled products!!!!
This ends with the 2 of them telling me it's an apple problem, not their problem, all the while wasting an hour of my night. Meanwhile, I took the device to apple - and they resolved the issue in 5 minutes with zero attitude and plugging into their laptop....turns out it was a software issue that any tech could have helped with.
Verizon is all about text blasting my phone to get me in to upgrade. I do that and the sale was great. The after sale customer service?
Not so much. read more