Xfinity has terrible customer service. They have managed to make sure you float around the…read moreinternet forever trying to find the right department without allowing to to speak to a human. I am frustrated and angry. My questions didn't fit their category and so I was disconnected from the automated voice, and the Chat bot kept going around in circles, because they couldn't pigeon hole me into one of their categories.

I tried EVERYTHING to lower the price I am paying! Calling COMCAST is such a pain! I was on hold…read morefor 23minutes and get disconnected!!! Called back and hit Tecnology, FINALLY someone answered. Her name is ALLISON and she was excellent. She totally understood my dilemma, I already cancelled ONE TV, and saved A COUPLE OF DOLLARS only.I cancelled HBO (WITCH I LOVED) but 2 months later my price was UP AGAIN! My husband & his friends came over with FIRESTICKS?!?!? I said NO until I find out what the hell is a Firesticks, come to find out EVEN MY NEIGHBORS have them . I am DEFENDING Comcast but LOSING.... , CAN YOU HELP ME PLEASE!!!

Tyshawn Brown made this the best experience I've ever had at a Verizon store. After a not great…read moreexperience at another store, I ended up in Dedham at this location. Tyshawn was kind, patient and incredibly knowledgeable. He walked through all of the upgrade options with me and actually physically helped me transfer everything over from my old phone to my new phone. Despite living very far from this store, I will be continuing to come back for all of my Verizon needs with the hope of getting to work with Tyshawn again. Thank you!!

Usually meet indiferrence here. No friendly face. It seems they are irritated when you come in…read more.. Last time was asked to check in thru the app.. did it, was told they will text. Waited in the car righr in font of the shop. They never texted! Left after waiting for 40 mins. Still never texted. Junk shop! Will not come back!!!

Not a fan of having to go find out what is wrong with my phone... but I went to get it looked at…read moreand ended up having to get a new one. All my fault. Once I took my phone off the case, I realized it was jacked up by all the times I dropped it with a cheap case. I was helped. Great customer service visible from all the employees there for me and other customers. But my help came from Yaya. She was the bomb! Very understanding of me being not very tech-savvy... but she was exactly what I needed and convinced me to purchase a couple extra items that I obviously needed to avoid having to come back to a T-Mobile store because I jacked up another phone. She was awesome! Great experience. I'm from Jersey, so I won't drive all the up to Dedham for service, but I just hope to get similar service in Jersey if I need it. Thank you, YAYA!!! Rico

Danny was very knowledgeable and helpful. However, the store is understaffed and I had to wait a…read morelong time to be seen.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

worst service ever, Quality of TV is terrible. They shut me off for $10.00. Paid over phone and…read morethey miss charged me. I'd rather go without service then use them. customer service is not in their vocabulary.

I have been a loyal (and patient) RCN customer for 13+ years for cable and internet. My bill is…read morewell over $200/month for basic cable and 300mbs internet which is completely ridiculous. I have until now overlooked the increasing random fees and surcharges and their suggestions to call back repeatedly to try to negotiate a better price. What I cannot overlook is the horrible internet speeds we get. I call and complain to an Rcn representative almost on a daily basis. Every time I call and I run a speed test all of the sudden I'm getting crazy high speed internet. Then a few hours later I'm lucky if I get 5mbps connection. Attached are some examples. I have much more documentation of this phenomenon where one wonders if they're running a "rob Peter to pay Paul" scheme and don't actually have infrastructure to support all their customers. I am so frustrated and unless performance magically improves I will be actively looking to switch to another provider. If anyone has suggestions please message me.

stay away from these THIEVES the reception was terrible I cancelled within a the month of getting…read moreservice I cancelled ,now I get a $215 bill my advice stay away from this company

I have coming in to the Hyde Park astound office for many years and the customer has always been…read moreso helpful, so patient , and so competent. She always has my best interest in heart, has astounds offers to , and ensure that I always get the best deal.

Cancel before the monthly charge doubles without notice. You will still have to pay $190 unless you…read morecancel at least before this. No exemption. It's all in the fine print of the original agreement fine print.

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.

Literally and unequivocally the worst ISP (or whatever they are) on the market…read more My apartment complex uses them, and we are contractually obligated to use their service. Not a month goes by when the internet goes down almost always at the worst time. And the excuses are always the same: it's Frontier, it's the server, it's an update. When you call CS, you will get different answers if you even get an answer. The year is 2024 and people work from home. This shouldn't be difficult. I hate SNA.

Safety Net Access has failed to fix the internet in my building for over 3 weeks. I've been told…read more6-8 times that the senior engineer is working on the problem and will call me. Since I moved in, internet was spotty and problematic. If you have the option of getting a different internet service, I recommend it. If you're moving into a building with only Safety Net internet, consider your decision carefully. Internet has been out for over 3 weeks with the only solution being an unsecured temporary network. I use a government computer which means I shouldn't be on unsecured network, even with a VPN. Also, I stream TV through Amazon. I cannot use a VPN on my TV. Using an unsecured network on my TV means someone can hack my Amazon account with credit cards, as well as my passwords stored on Amazon. I've been watching TV on my phone and laptop. My building does not give us any options but Safety Net. They have a monopoly on my building which means I cannot pay for another service. I ran through my hotspot data in a few days. There are not a lot of reviews for this provider. I don't know if this company is new. They won't let me talk to a supervisor of the senior engineer. I keep talking to customer service agents who have no power. I'm out of solutions.

Highly recommend Amy Saunders!…read more After being taken advantage of with no lawyer while trying to fight a custody court case over my son, every other lawyer said it would cost over $10,000 to get everything back to the way it was and repair the damage done. I initially hired a lawyer who provided me with numerous empty promises but quickly felt cheated and both my time and money were wasted when I'd come to find that he was on vacation for the first full month of his retainer. Needless to say, I felt cheated. Amy assured me that while it would be a tough process, she would be able to fix the legal mess I was in, in a way that was affordable, knowing my financial situation. She promised not to entertain any nonsense from the other party's council or waste time and money over the phone, dealing with petty "he said/she said" nonsense that would be unlikely to be brought up in court. Her helpful associate Amanda provided most of the filing and paperwork. It was essentially a small team of representation for the price of 1. In the end, I was able to get custody back AND she was able to recoup the legal fees I would have owed the other party through finding owed back child support.

From the owner: Nationally recognized, and top rated attorneys with a combined experience of 46 years specializing…read morein divorce, mediation and all areas of family law. We also provide representation in real estate, criminal and bankruptcy law.

After waiting for 2 hours for my phone the battery replacement went well but the screen on my…read moreIPhone 14 Pro was so dark after the battery replacement I could not see anything on the screen. They asked my permission to erase my phone thinking that would fix my screen ‍, of course it didn't fix it. They did not have a screen in stock so I had to go to the Apple Store Chestnut Hill to get the screen replaced. Waited around for 4 hours and finally got my properly working IPhone back. Of course the restore from ICloud backup took a while. I am glad to have my phone with a new battery and screen even with the inconvenience and the wait time. At least it was 100% fixed on the same day,

Had recently spent quite a bit of money on a new phone, watch, and laptop at the Backbay and…read moreChestnut Hill Apple stores. Was told by the wonderful representatives at those locations that I could turn on my old laptop (or recycle it) at any of the Apple stores. I chose this Legacy Place Apple because I also needed to go to Costco. Unfortunately, I wish I had not gone to this one. Not only were the representatives not helpful, they were also very unfriendly ... and borderline rude. I get we weren't spending any money here and were just recycling an old laptop, but I still feel like we should have been treated the same as if we were spending money. The customer service here was extremely disappointing, and I will definitely not be going back to this location. My family and I spent way too long here with minimal assistance, and when we were "helped", it was extremely unfriendly and not very helpful. I think the exact words were, "Can you figure this out on your own?". I brushed the comment off at the time, but it definitely did not land well with me. I also heard two employees making fun of a woman's password right in front of me. I tried to laugh it off with them, but it was definitely awkward and unprofessional. I don't mean to give this store such a hard time, but having just had amazing customer service experiences at the Back Bay and Chestnut Hill locations, my expectations were set high. I understand if this store can not perform to those high expectations, but I think people should know how the different locations may affect their Apple experience. This location ... NOT MAGICAL.