The only challenge was getting an appointment, only because Starry is so popular now. However, once…read moreit was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone.

Everything is fine until you have a problem. Then you will get shuffled off to interact with a bot…read morewith no human intervention allowed. I am sitting in my apartment right now with no Internet, and I cannot get a single human individual to interact with me. Instead, I keep getting routed to a bot who disconnects me when I ask a question it cannot answer. The test of a good business is how it handles customer service when things go wrong. Starry has failed on every count. I would give zero stars if I could. I will also be sharing this feedback with my apartment management company.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

**A promised three-year price lock. A $100 gift card that never arrived. And one final bill after a…read moredrawn-out cancellation. That was my experience with Astound/RCN.** Their door-to-door representative promised internet for $30 a month, inclusive of all taxes and fees, locked in for three years, plus a $100 gift card. What followed was a year and a half of rising bills, repeated calls, and unfulfilled promises. Within the first few months, additional charges began appearing. By around six months, the promised $30 monthly total was climbing. Eventually, my bill reached approximately $51.60--with the internet service itself listed at just $21 and the remaining $30-plus attributed to taxes and fees. Every time I questioned the increases, I heard the same explanation: "It's not us--it's taxes and fees." What value does an all-inclusive price guarantee have if the total keeps increasing? As for the $100 gift card, I called repeatedly. Each time, I was told it was being sent. It never arrived. The cancellation experience was the final insult. I first called on September 20 to cancel. I was asked to give them a couple of days while someone got back to me. My cancellation was finally completed on September 23--after their billing-cycle cutoff on September 21--and I was charged another approximately $51.60 for a full billing cycle. I contacted them before the cutoff, waited at their request, and ended up with another full bill. That is an outrageous way to treat a departing customer. Then came calls from supervisors offering deals to persuade me to stay. Where was that willingness to help when I was repeatedly questioning my bills and asking for the gift card I had been promised? **To me, this was deception: a sales promise that bore little resemblance to the actual experience.** Astound/RCN lost my trust through rising charges, repeated assurances that led nowhere, and a deeply frustrating cancellation process. Based on my experience, I would strongly advise anyone considering their service to get every promise in writing--and scrutinize the cancellation terms just as carefully as the advertised price.

Just made the switch to Direct TV. Norwood Light couldn't have made it any easier for us. Lindsey…read morewalked us thru the process of signing in to the new account. George came to the house to connect us and walk us thru the steps. Great customer service from start to finish!

We have been customers of Norwood Light for years, and we have never been disappointed. Their…read morecustomer service is helpful, and their technicians know how to get the job done. Previously, we had Comcast, which left a mess with the wires entering our house. In contrast, Norwood Light is meticulous and always checks if the location of their equipment works for us. Many thanks to George for helping us with a problem today! Go Norwood Light; you won't be disappointed!

I went into the service center with a lot of requests and I have to say that Pam, the woman who…read morehelped me, was great! She took things slow, explained all my options, the different packages against what I currently had, and helped me update my equipment. I got jome, followed her simple direcyions, and everything is online and up and running smoothly. Thank you, Pam, for all your help today; you inspired this review! If comvast keeps employing amd hopefully rewarding people like you they will never lose my business. A++ June Siman

Xfinity has terrible customer service. They have managed to make sure you float around the…read moreinternet forever trying to find the right department without allowing to to speak to a human. I am frustrated and angry. My questions didn't fit their category and so I was disconnected from the automated voice, and the Chat bot kept going around in circles, because they couldn't pigeon hole me into one of their categories.

My name is actually Stu R., not Lindsay R., and I live in Southborough, MA, not Manhattan…read more I have a 6,000 square foot house in Southborough, MA that originally was built as a farm house in 1830. Needless to say, my wi-fi was problematic, and Best Buy tried and tried to fix things to no avail. I was told to seek an I.T. company, I did my search, and Rod sold me over the phone on MVWFP. Jawaan and Jacob came to the house and hard wired most of my TV's using the coaxial cable that already existed. They also established various ports throughout the house so that the wireless wi-fi would work well everywhere. There was a slight problem that was fixed right away with a second (free) visit to the house. Several months after installation, the system is running perfectly. Rod and Jawaan are as good as it gets! Make the call to MVWFP, and your stress will disappear, at least with regard to wi-fi in your big old house!

Called MVWFP a few weeks ago after getting frustrated with the poor wifi performance in our 3,500…read moresf house, and hearing my wife continuously complain. All installed by me originally over the years, including hardwired gigabit Ethernet plus WiFi. Dead zones everywhere in the house and hardwired connections that weren't working. Rod responded quickly to my booking appointment on his website, and came in on the agreed date. As I knew, it was a mess. Took two days to straighten it all out including producing "heat maps" to show signal strength throughout every room in the house. it is actually quite difficult to find anyone who specializes in networking and WiFi. Most are electricians who do this as a side business and really don't have proper network training. As I determined, Rod has 20 years of corporate networking experience and clearly knows what he is doing. And frankly, my own lengthy experience in the computer industry allowed me to make that judgment pretty confidently after two days of many technical discussions. He knows what he's doing. I'm happy to make a referral to MVWFP to anyone who needs to sort out their WiFi and network challenges, residential or commercial. Very pleased. As is my wife who is not yelling at me any longer. About this, anyway!

RCN is one of the most bizarre internet service providers I've ever had. I was their customer for…read more2.5 years and their customer service was appalling. I eventually switched over to another service provider. The agent also confirmed that my service had been cancelled and I returned them the router too. However, I kept getting emails from RCN long after disconnecting their services that I had an outstanding bill payment. When I called their customer service number for the 100th time I was informed that in their system my account was still active. I still need to make some more calls to them to resolve the issue. Please stay away from RCN at all times!

I have been a loyal (and patient) RCN customer for 13+ years for cable and internet. My bill is…read morewell over $200/month for basic cable and 300mbs internet which is completely ridiculous. I have until now overlooked the increasing random fees and surcharges and their suggestions to call back repeatedly to try to negotiate a better price. What I cannot overlook is the horrible internet speeds we get. I call and complain to an Rcn representative almost on a daily basis. Every time I call and I run a speed test all of the sudden I'm getting crazy high speed internet. Then a few hours later I'm lucky if I get 5mbps connection. Attached are some examples. I have much more documentation of this phenomenon where one wonders if they're running a "rob Peter to pay Paul" scheme and don't actually have infrastructure to support all their customers. I am so frustrated and unless performance magically improves I will be actively looking to switch to another provider. If anyone has suggestions please message me.

my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

It is impossible to reach a live person. If one doesn't follow the directions exactly, the call is…read moredropped, Period, Done! It could not be more frustrating when the request does not match the options provided. I spent 45 minutes trying. They ask if they can send a link, one clicks the link, the link asks for a code which was never provided, so not entered then dropped. Technical services are great; otherwise, I would convert to Verizon. I might still.

Not sure why the reviews are so negative! I had a great experience here, clean, quick, and…read moreconvenient. Mike is the best, thank you for your help!

Great communication. Although I needed residential service and safety NetAccess provides commercial…read moreapplications, Ashley was helpful and incredibly fast helping me find an ISP provider.

Literally and unequivocally the worst ISP (or whatever they are) on the market…read more My apartment complex uses them, and we are contractually obligated to use their service. Not a month goes by when the internet goes down almost always at the worst time. And the excuses are always the same: it's Frontier, it's the server, it's an update. When you call CS, you will get different answers if you even get an answer. The year is 2024 and people work from home. This shouldn't be difficult. I hate SNA.

Called XFINITY customer service on 1/3/2017 to log a complaint about spotty internet and cable…read moreservice. 1. Waited on the phone for 40 minutes and was told I would be called back, never received the call. 2. Finally called back again and spoke with someone else who created a ticket to have a tech come out to diagnose issue. 3. Tech came by and saw that the original tech who set up the modem and DVR boxes hadn't screwed in the cables properly so the signal has been compromised from the beginning (2 years, supposed to be highest quality connectivity and has been on and off spotty) 4. Called in and asked for a credit and was told the cables not having been screwed in tightly enough was my fault and they wouldn't offer me more than 15 dollars. Terrible customer service, reps as well as supervisors have poor attitude. Only bright spot was the service tech who came out to residence, he was a bright guy and friendly/courteous. UPDATE** Just finally spoke with a supervisor and they did listen and rectify this, albeit after an inordinate amount of time wasted dealing with this. - Updated review from 1 star to 2 stars

I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.