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    Verizon

    2.3 (15 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

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    5 months ago

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    10 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Switched from AT&T at the needham store. Completely scammed me. The bill after 6 months has never been what they said. Avoid!!

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    2 years ago

    Unprofessional staff who are not honest. Do not believe what they say. They only want to make a sale for their commission.

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    7 years ago

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    Verizon

    Verizon

    (83 reviews)

    $$

    " Your Neighborhood Verizon Bullies"…read more Walking in , I was not greeted or welcomed. The Manager here is a bully, disrespectful and rude, along with a sales associate . Yesterday I went in to purchase a IPhone 17 Pro. ( I came in another time recently to purchase it, about a month ago . The sales associate that was helping me , picked up a call, from his personal cellphone , he answered it , " hello sweetheart " and proceeded to have a full blown conversation . I walked away not making a purchase. His behavior showed he had no regard for me as a customer. ) However the manager and a sales associate , were disrespectful, rude and bullies. First the manager talked to me like he was in a street corner. Using slang, like "let's get real" and moving his hands like a street thug. The dilemma was he and a sales associate were making assumptions about my IPhone 17 Pro Purchase . They made the assumption, I was purchasing it to return it . I and my husband , have been Verizon customers for 25 years . We never returned a phone, we didn't even know that was an option. To the dismay and disappointment of these street smart thug( s) Verizon employees. Not everyone is raised on a street corner to know the street wise hustles . ( However it was very informative for my husband and I ). The manager after accusing I of this behavior despite never meeting me. The manager kept going with his accusation ; and said " Let's get real, if I was a Verizon customer, I would do the same ". I was dumbfounded and speechless. I only wished I was so street smart to know this in all honestly. The manager then said , In a bully manner and tone . " If you return the IPhone, I don't care , just not in my store because it doesn't look good for my store ". He then went in the back with another manager or sales associate to an office with no door. ( 2.) Then when I went to pay the taxes on the IPhone 17 Pro , they said they didn't take cash ( despite listed on their website , it says they do ). I went home , since I own property near this store, in chestnuthill to get my debit card . I came back, the same sales associate was with customers. He didn't bother to look up or greet me . I walked into the store to see if anyone could help me . The manager and sales associate were in the back in a room that has no door . Saying how great the store improved ,since he started managing the store . They stood in the back talking about how great the numbers in the store were and how great they are, big egos . Despite knowing I and another customer needed help . (The door chimes ,when customers enter , they could have cared less about us customers). With only ,one sales associate on the floor . I proceeded to wait for my turn. I flagged down Josh a sales associate , to help me, as he walked in, from the back door . He helped me to the bear minimum. Sold me the IPhone, then ran to the back office with the door closed. (With a film on the door ,that does not allow you to see inside). I needed help and he ran away . This is the most horrific customer service experience, I had in my 25 years with Verizon . This store does not care about the customer. It only cares about their numbers, and store position . This was so adamantly depicted by my experience. It's also like a street wise thug all boys club . (The only woman being an older lady Marie that normally helps me , and acts like a professional woman not a street thug.) I am flabbergasted by my experience and sad . I live near this store it's my neighborhood Verizon Store. I am a Proudly Afro Colombian woman. The manager is a minority to condone his behavior he might turn it into a race thing. I assure you not at all . This is a horrible nightmarish customer service experience at this store . I also reported this to the better business bureau, Verizon and other reviewer sites . This is the way you stand up to " Your Neighborhood Verizon bully" in a civilized society.

    I have never been so upset, confused and treated so poorly…read more They add things to your bill telling ypu you are going to save money. And you save money in one area and then they add on things and another area. Then they give you the old oh there's nothing we can do about that that's normal. It's normal because they added things to your account. Also, the manager was very dismissive of any questions I had. In general, the whole place is a mass confusion and a waste of time. If I could, I'd give them less than one

    uBreakiFix

    uBreakiFix

    (49 reviews)

    Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and…read morewhen I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks!

    After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I…read moreknew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village!

    Verizon - mobilephones - Updated May 2026

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