Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.

If you are an existing AT&T customer or considering the service, you should go to the DEDHAM…read morelocation and ask for ANDREW!!! He is a STAR! Don't make the mistake like I did in going to the AT&T authorized dealer BLUE LINK store in Newton originally. Thanks to Andrew, he fixed the screen protector and also convinced me to keep the phone, ensured all my data, email and photos were transferred over, and 2 Apple watches and Tablets later I am back to being a happy AT&T customer. Thank you, Andrew and thanks Dedham Store!

Because of a repair Apple did on my phone last year, the ID numbers didn't match and AT&T's system…read morewouldn't let me upgrade -- even though I pay for Next Up. After wasting hours on the app and phone with AT&T customer service with no solution, I went into the Dedham store where Elias completely saved the day. His patience, professionalism, and determination were beyond impressive. He truly went above and beyond--advocating for us, problem-solving every step of the way, and never giving up until we were completely satisfied. Elias didn't just "do his job"--he made us feel valued as customers and showed what outstanding customer service really looks like. I honestly can't give him enough stars. He is an incredible representative for AT&T and made what could have been a nightmare into a positive, successful experience. Dedham is lucky to have him!

This business is permanently closed! It's an appliance shop (for washers) now. The phone number for…read moreFixFore doesn't ring either. I wasted 20 minutes driving down here.

Do yourself a favor! Run from this place. They had my PS5 since November. They never called nor…read moregave me any details! I had to keep calling them. It's still not fixed. They don't do some repairs here! Do your self a huge favor and run! Something is really sketchy and this place!

Eric and the staff at the store are literally the very best!!! I always have a difficult problem…read morewhen I go into this store--Eric ALWAYS handles this in an efficient and cost effective way for me. I cannot say enough good things about this store.

they accidentally charged my credit card twice. I've been waiting 6 weeks for a refund. Numerous…read morephone calls and visits, they keep promising the refund but...... something's not quite right . Legal action right around the corner Too bad. The cell phone service works, price is competitieve

Sitting in the store now, and had a friend's father walk in with an issue (not 100% sure what it…read morewas for) but he left unhappy and said he was going to the Verizon store across the parking lot. As soon as he left 3 of the 4 employees instantly began talking bad of the guy, mocking and making fun him , all while I sat there as the only customer in the store. This went on for 5 minutes while I sat there, only feet away as they spoke loudly enough that it was far from a private conversation. I was in the store before he had walked in and he was frustrated but did nothing wrong, besides saying he'd never had to do something before, in all his time with AT&T. He never caused a scene and was inside for maybe 3 minutes. You may want to be careful when trashing a customer with other customers in the store, it's unprofessional and you never know who knows who. To change my plan it has not taken 3 trips to ATT locations, spent 6 hours on the phone and online chat. Will be following him to Verizon. The only bright spot was the gentleman who helped me was great. "Ashely" ( name on her name tag) on the other hand seemed to be the ringleader of the customer bashing. Upon leaving the store, the guy who had been helping me came outside to advise on the issue and again, was being very helpful, and when I mentioned that the customer his colleagues were Lou dying discussing before was a family friend , he apologized numerous times (though he had done nothing wrong)

From the owner: AT&T, serving over 81 million wireless customersread more