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    Cellular Mobile Services

    5.0 (5 reviews)
    Open 10:00 am - 6:00 pm

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    1 year ago

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    Sarah R.

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    2 years ago

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    Sarah R.

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    7 years ago

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    AT&T Store

    AT&T Store

    2.1
    (18 reviews)
    $$$

    Nothing has changed in this store- still beyond AWFUL customer service! Spoke with an AT&T customer…read moreservice representative over the phone about exchanging my iPhone 11 to a Samsung Galaxy Note 20 Ultra. WAS TOLD I HAD 30 days to return/exchange without paying any fee's. The customer service rep said that I actually HAD to go into the store because to do it online would be complicated and take TOO long. Was immediately told I wasn't an authorized user on the account and they refused to help me until I was added to the account. Even though we had previously spoke to customer service on the phone and they said to come in for 1:30pm with your daughters drivers license and that it wouldn't be an issue, but OF COURSE it was an issue!!! First of all my mother is wheel chair bound and immunocompromised so she can't physically come in the store. So I received a brand new iPhone 11 in the mail yesterday and it's still in the package & they were told we had to pay a $55 restocking fee. AT&T Customer service literally sent us here- told us NOT to order online as it would be a LONG WAIT & difficult to transfer the number over & NEVER mentioned a $55 restocking fee. Secondly a $55 restocking fee Does not apply when ITS STILL IN THE BOX/UNOPENED?!? Literally- WHAT ARE THEY RESTOCKING???????!!!! They continue to argue with us over the $55 fee so they obviously didn't want our business after spending $3000.00 with them yesterday!?! Get it together AT&T- you need to REMAIN ON THE SAME page. THEY TELL YOU ONE THING on the phone & then you go to the store and they can't do what THEY sent you THERE for?!?! Idk if it's this store only or BEYOND HORRIBLE management here but a $55 restocking fee for an unopened box is A MONEY MAKING SCAM!!!! That policy is outdated and desperately needs to change!?!? Honestly I say it every few years I try to do business here but I WILL NEVER COME BACK. Let's see how the Johnston store treats customers who spend 3k in one day?!?! Let's see if they have a magical $55 restocking fee on a phone purchased online!!!

    Service at this store is not good at all when it comes to customer service were told if we switch…read moreover to At&T my husband balance on is phone would be paid of to Verizon well that was back on March 5th we are in May and the phone is still not paid off due to At&T and the people who run this store - now Verizon wants there money if not they are going to send the amount over to credit in the amount of $547.00 or they will go into our Visa account and take out the money due on the cell of . We never got the gift card as promised this store should be shut down and the people who run it should know how to handle a gift card transaction!!! lies on top of lies we are done with AT&T will try to go back to Verizon . Be careful people don't fall for this people running this store they your phone is going to be paid off it is a big LIE!!!! If this goes off to credit dept and my score of 800 gets ruined look out AT&T we will seek to sue AT&T ALSO VERZION SAY GOES FOR YOU. WHAT A NIGHTMARE !!!! SICK OF ALL THE LIES FROM THE STAFF AND MANAGEMENT AT THIS STORE IN SMITHFIELD RI

    Cellular Mobile Services - cellphoneaccessories - Updated August 2026

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