I have purchased nearly every piece of Briggs and Riley luggage from Carol and Michael. From the XL…read moreand Large baseline in plum and navy blue to the carryons for my husband and I as well as the toiletry bag, garment bag and backpack. I have the older version computer bag on wheels that had a mouse chew through it for one of my snacks and it was repaired flawlessly and for free due to the lifetime repair warranty. I love this store for the variety of fun travel gadgets and the lovable owners with whom we always enjoy a hearty laugh. Quality over quantity! Invest in excellent luggage and you can't go wrong! I tried to also choose service and value, but the app wouldn't let me. When I typed service, it chose the word.

I have been looking for a Briggs and Riley bag for quite a while. The women there were wonderful,…read morethey guided me through which one to buy, and also monogramed it! They are very knowledgeable, and pointed out that it has a lifetime guarantee and that they fix them right there if there is a problem! That did it for me, and I am very happy with my purchase!

Professional, courteous staff. Wonderful selection of beautiful, practical, quality luggage, gifts…read moreand travel accessories. Great location in center of town. Parking: street or in private (free or metered) lots nearby. European travel ahead? Choose "Briggs and Riley" brand carry-ons: Highest quality, most spacious, lifetime warranty. You will wonder why you ever used cheap luggage from Marshalls.

I recently was out-and-about shopping and saw a girl with a "Le Pliage" Longchamp messenger bag. I…read morehave many "Le Pliage" style totes, but i had never seen this style before. In the past I have purchased all my Longchamps at Nordstrom only because I live right by the Natick mall, and I never really thought twice about it. I was on Loncahamp's website looking at the bag and clicked on "locate a store near you" Nordstrom came up so I called up and asked if they had the bag in stock. Turns out they didn't carry the bag. I then thought to myself.. I could buy it online...but then I might not like it. For such an expensive purchase I wanted to make sure I loved it. The other store that was listed was London Harness Company. I hadn't heard of them before, but I am very familiar with Wellesley Center so I thought I'd call them up. I called up and gave them the SKU from Longchamp and the man was very helpful in telling me that they did indeed carry my so desired bag. About 20 mins later I drove over and met the man I spoke with on the phone. The store was quiet and he showed me the bag. I tired on many colors and then decided on one. For such an expensive bag I feel I made the purchase the right way and am happy I supported a local store rather than a chain like Nordstrom.

I took my leather jacket in, and they restored it in about a minute without charging us a thing…read more The craftsmanship and service are top-notch, and the owners are genuinely kind, wonderful people. Highly recommend!

I had an unfortunate experience with my local cobbler who ruined my favorite pair of heeled booties…read moreto the point they were unwearable. When I went to this shop however, the man that owned it was friendly and told me how he is a third generation cobbler and how it would be a simple fix. It was only $5 more than the other cobbler charged me and he completely fixed the original issue as well as the damage the other person had done. He also has a very cool story if you bring in tall heels that let me know right away that it would be good quality that I can't say here to protect privacy online. Could not have had a better experience here!

I had a heel break off of my ballroom dance shoe at my lesson on the same day of a dance…read morecompetition in Boston. The owner not only fixed it, but recognized and showed me that my other heel was nearly about to break off. He fixed both shoes right away and saved me the agony of wearing shoes that haven't been broken in yet (and I know all the dancers understand that potential pain)! Thank you so much for your professionalism, talent and quick service!

Hands down the most frustrating and unreliable customer service experience I've ever had. I made a…read more30-minute trip on a Thursday afternoon during normal hours, only to find the door locked and a vague note about reopening at 8 PM or 8 AM the next day. I came back Saturday morning during their posted regular hours, and they were closed AGAIN. Extremely unprofessional and a total waste of time. Avoid this place.

I am so torn. I like Rimowa luggage. If the place is open, the staff is usually nice. Store hours…read morethough are a best case scenarios guess and not true opening hours. On Friday, July 5th 5:45 I encountered a locked door (well inside the regular opening hours). This was the third time in a year that I went to Harvard Square in vain. Occasionally I need repairs. Leather World seems to be the only Rimowa option around Boston. A half dozen repairs were done okay, but not always on the first try. Often they leave glue residues inside and never make an effort to remove dents. I had repairs done in Frankfurt at the the airport and in Beijing with much better results.

This store has beautiful, high-quality luggage that I dream of being able to afford…read more Until then, it has plenty else that is useful: every kind of travel adapter you could possibly need for traveling to any country in world. Savvy-traveler items like a money belt; a clothesline for stringing up in your hotel room so you don't have to bring so damn many clothes or overpay for hotel laundry service; the world's best-engineered travel toiletry bottles (won't break or ooze open in your suitcase; you'll never need to buy another set after buying these). The staff is friendly and knowledgeable. The last time I was there, a salesperson talked me out of buying a voltage converter so I could be prepared for every possible scenario on an upcoming trip, and told me that almost all electronics made within the last 5 years have built-in converters. Talking me out of buying things I don't need--now that's a store I'll go back to.

I almost always find some amazing gems here for both mens and women's vintage. Love their…read moreaccessories selection; I find quality vintage pieces at a reasonable price. Love the gold tone belt I picked up last time! The selection is always fresh, and things are always changing. This shop is more curated than other places that I shop for vintage, and for that I'm grateful. There's always something cute or dapper, but as with any good hunt, you must have patience to look.

Was closed indefinitely.I wish it would have been open because it looked very cute inside. Just be…read moreaware.

Excellent service, expert repair. They saved my Dining room chair. Wild definitely recommend.read more

We have a pair of super comfy (and sharp looking) recliner chairs that need serious attention…read more Multiple neighbors recommended that we contact Paul and Snezana from Upholstery Today for this job. Snezana suggested that it might be easier for us if she came to our house to look at the situation, so that we could avoid having to schlep a big piece of furniture over for possibly no reason. She came by the very next day and told us the sad news that the chair's construction made it impossible to do a quality job. She charged nothing for the visit and was prompt, courteous, and super helpful (and also really sympathetic). It is unbelievably rare to experience this kind of attention and service these days, and this little company well deserves recognition for this. The quality of their work looks awesome, by the way, because the chairs our neighbors' had recovered by them look fabulous. Five stars for service, quality and integrity! Moral of the story: Never buy furniture upholstered with "bicast" leather! It's not real leather and it peels horribly, usually right after the warranty expires.

I have always liked hats, but it is impossible to find a store that sells men's hats that are not…read morebaseball caps or kangols . This store has an enormous selection of hats for men and women. They have Panama hats and fedora's and bowler to top hats. They also have a great selection for women. The people are wonderful. They take hats very seriously but in a very fun way. I was looking at a Panama and Jessen suggested a hat that was sturdier and it was a lot less money. He measured my head and they have this machine that helps to mold the hat to your head. The energy is great. A young mom went into the store with her 4 year old daughter they let her try on hats and she walkede the floor like she was on the runway. They also sell jewelry ties and other treasures. I have never had so much fun buying clothes.

Salmagundi is, hands down, the finest hat shop I've ever set foot in -- and I say that as someone…read morewho has spent the last 40 years frequenting some of the best haberdasheries in New York City. I visited the Jamaica Plain shop today with my brother, on what happened to be the 27th anniversary of my father's passing. What could have been a heavy, emotional day was transformed into something unexpectedly meaningful, thanks in large part to the experience I had with Jessen. He spent well over an hour with me, patiently walking through countless combinations of styles, shapes, and colors -- not rushing, not upselling, just exploring what really worked. He was thoughtful, kind, and extraordinarily knowledgeable, and it was clear he genuinely enjoyed the process of helping me find the right hat. That enthusiasm was contagious; time absolutely flew by. I left with a beautiful hat and a matching scarf, each with its own story -- down to where the wool came from and how it was made. That level of care and passion isn't something you can fake. It's obvious that Jessen and Andria care deeply about their craft, their customers, and the experience they create in the shop. This was, without question, the best experience I've ever had in a hat store. The selection is fantastic, but it's the heart, expertise, and hospitality that make Salmagundi truly special. If you're anywhere near Boston and even thinking about a hat, do yourself a favor and go see Andria and Jessen. I can't recommend this place highly enough.

This guy is OUTSTANDING!! One of my beloved EMU boots had a hole where the big toe is? It was a…read moretiny hole but a hole nonetheless. These boots are sheepskin like Uggs only waterproof. Ahhh I love my emu boots!!). He patched it up from the inside and I can't even tell from the outside where the hole was. I'm telling you. OUTSTANDING!! On the inside, the patch is some kind of super leather so my big toe won't be tearing that any time soon! And feels so comfortable when wearing it. It's perfect!! Tip: free 2 hour parking lot right behind this shoe repair shop but entrance is at the front. Also cash or checks only as of time of my review but very reasonably priced especially for such OUTSTANDING results?! I'm def. sticking to this guy for any future shoe repairs I may need. So efficient!! You can def. tell he takes pride in what he does! Can't say it enough: OUTSTANDING!!

Would not return. As much as would like to support a local business, will drive over to Newton…read more Charged me $35 upfront only in cash. Spilled shoe polish on my insoles, and did not clean bottom of shoe. Polish looks amateur. Owner became very upset at any feedback and walked away.

It was a lot more fun than I imagined it would be to choose a men's outfit at Drinkwater's for our…read moreelopement, for a bunch of reasons: Gary is a pleasure to work with and his expert eye instantly pulled together an entire outfit that we love. With the fitting included, we were in and out within 90 minutes. The shop has a wide array of stylish, quality men's clothing that are a feast for the eyes. Plus, importantly, we felt safe shopping there during the COVID-19 pandemic. By making an appointment beforehand only the three of us were in the shop so it was easy to keep a safe distance from each other while selecting clothes. We all wore masks the entire time. I am sure we will be back.

Submitted a inquiry about tailoring the suit for wedding. It was crickets for a week. When I called…read moreto check the status of inquiry, the guy just said they are not doing any tailoring for outside clothes and they just outsource tailoring to Keezer's which is few blocks away, and recommend me working with them. I wanted to work with them but it sounded like they don't want anymore business. Simple email reply could have saved my time. Won't be coming back.