We have a pair of super comfy (and sharp looking) recliner chairs that need serious attention. Multiple neighbors recommended that we contact Paul and Snezana from Upholstery Today for this job. Snezana suggested that it might be easier for us if she came to our house to look at the situation, so that we could avoid having to schlep a big piece of furniture over for possibly no reason. She came by the very next day and told us the sad news that the chair's construction made it impossible to do a quality job. She charged nothing for the visit and was prompt, courteous, and super helpful (and also really sympathetic). It is unbelievably rare to experience this kind of attention and service these days, and this little company well deserves recognition for this. The quality of their work looks awesome, by the way, because the chairs our neighbors' had recovered by them look fabulous. Five stars for service, quality and integrity! Moral of the story: Never buy furniture upholstered with "bicast" leather! It's not real leather and it peels horribly, usually right after the warranty expires. read more