A Cox technician came to check our router and replace a WiFi Pod if it wasn't working. The…read moretechnician was completely unprepared when he arrived and knew nothing about replacing the pod. He told us to call and schedule another appointment for a replacement pod (even though when we called, we clearly explained the pod seemed to be the issue) or visit a nearby Cox store. I just returned from the Lincoln RI store to replace a non working Panoramic WiFi Pod 2.0 devise. The devise was only few months old. The clerk after a short conversation (telling me the technician didn't tell me to pick up a replacement) he gave me a replacement Pod and told me there should be a charge because it has a 30 day warranty. When I returned home and opened the package and read the directions to install/activate. Those directions explicitly stated the devise had a 1 year warranty. The clerk was a male, early 30s(?) with a receding hairline. Cox may have outdone themselves today. First they sent a technician unprepared to deal with the issue we described when calling for service, Then, at their store, that clerk told me the technician never said to go to a store to have the pod replaced and followed that up with telling me the devise had a 30 day warranty when the printed directions clearly stated a 1 year warranty. If you ever need to define the word incompetent, try substituting the word Cox.

Needed to order special remote control. We were helped by Tracy and Peter. Awesome service. It's…read morenice when the employees are courteous, professional, and knowledgeable. Store is super nice. Clean, comfortable, and bright. I recommend this store.

Has good selection, E Z parking, Clean and bright store. Cashier's are nice to deal with. Only hope…read morethe prices come down. Thank You, Wendell W.

This has to be the absolute Walmart in Rhode Island. Maria at the customer service desk was the…read morerudest person ever. We tried get a return on a service plan on a TV and she said she didn't know if she could do it, then she started getting rude and nasty. W e asked for a manager and then she refused to help us, she needs to be fired. Normand the manager, was great, he smile and removed the amount with no problems or attitude. Normand deserves a huge raise. You don't do a customer service job if you can't deal with people. Don't complain to people that you've been working since 6 am. We all work hard bitch, deal with it. P.S. I also called corporate, this rude customer service representative, Maria needs to be fired, or away from customers.

The service we received was polite, prompt, and helpful. However, I will never return to this…read morelocation. They have plug in air fresheners in almost EVERY outlet, I counted at least 6 around the perimeter of the small store. The smell is overpowering, and by the time I left, I was having a full blown asthma attack and fighting a migraine. This store is literally toxic.

After the last apple update my phone just wasn't performing to my standards, after visiting Shanell…read moreat the north Smithfield location I was able to leave with a brand new phone and no trouble, she was able to assist me with all my worries and update and transfer my phone without any issues. Shanell and her team are amazing and I will be back to visit her any time I experience any other problems!

I went to the Verizon store in Cumberland Rhode Island on Mendon Road. I worked with Jordan. He was…read moreawesome. Did a great job.

Our customer experience yesterday at this store was exceptional! My husband and I walked in…read moreyesterday and within an hour we switched from our Sprint carrier to Verizon! Thank god because our Sprint service was terrible!! Chris Fazah, the assistant manager who took care of us, was so professional and knowledgeable. He made the whole process painless!! Verizon even paid out what we owed to sprint to ditch them too! No joke! My husband and I have excellent service now and we can actually call each other without our phones kicking to VM! We couldn't be happier with our decision to switch. We would recommend this verizon store to anyone! If YOU are thinking about switching your phone service to Verizon heres what u need to know: 1. Bring your account # and password from your existing carrier 2. Know how much data you use every month so u dont buy to much with your new package (we use 1.5-2GB a month). Talk and text is unlimited with verizon so no need to worry there. 3. You will most likely need to purchase a new phone with verizon and not be able to keep ur old phone. The payment for your new phone is incorporated into your monthly service payment. I got the iphone 6s (30 bucks a month) and my husband got the samsung galaxy 6s (24 bucks a month). If you still owe $ on your old phone no worries, remember, verizon pays that off for you! 4. You will have to open your wallet the day you switch. You will need to pay the sales tax on your new phones, and of course that depends on how much your phones cost. Remember, getting a new phone might also require new accessories (think case, charger, protector). Our new combined monthly verizon bill payment is now: $162 (this includes the monthly installment payment on our 2 new phones, service fees, and $22 of this insures both phones).

After a long stressful process of trying to place an insurance claim with a clearly damaged phone…read morefor 2 days. I had the pleasure of being assisted by Tatiana at the Lincoln location. She was knowledgeable, helpful, and was relatable to my situation. Kudos to the exceptional staff.

Went to the store today thinking I needed a new screen on my phone since it had numerous cracks on…read more It turned out to be just the screen protector. Yeah, for me. While there I picked up the Samsung watch for only $10 a month (free watch). They even set up the entire watch for me and synced it with my phone. Great customer service.

This location is very busy. I had call a head for a phone to put on hold. Im glad I came to this…read morelocation. The staff here is very nice and helpful. They are on point and they want you to have the best experience. They don't want to sell you anything you don't need. I would def recommend it. I would recommend it then any T mobile.

Murph was awesome! He helped 3 of us through transitioning into new phones and our phone bill went…read moredown. He even put all of our protective glass on for us. Really happy with our experience. Thanks Murph!

I dropped off my computer before Christmas, and Andrew called with an estimate. He told me to pay…read moreright away if I wanted it completed before the holiday, so I did. Unfortunately, after taking payment, he completely stopped responding. I made multiple calls and received no answer. Three weeks later, I went to the store in person only to find a sign on the door stating they wouldn't be back until September. At that point, there had been no communication, no updates, and no way to reach anyone. It has now been four months. I still do not have my computer, no clear explanation of what's going on, and no way to get in touch. My kids have been asking about it, and it's incredibly frustrating to be left in the dark after paying upfront. This has been a very disappointing and stressful experience.

I went in asking for a new battery for my I Phone. It wasn't charging. These guys told me the port…read morejust needed cleaning, which they did free of charge! Works and charges completely. Honest business which I wholeheartedly support. If you have issues please support them.