This company made it so easy to turn in my old phones, and I even got some $$ for them. Very good…read morecustomer service all along the way. I highly recommend them!

Went over to see Sheel and met all the 6 guys + 2 dogs (Pluto is great once he gets to know U &…read morestops barking at U :) that work there. The guys & owner treated us well & gave me and my son a great deal on upgrading our fam's T-Mob 3 iphone 4S to 3 iphone 5S'es at a great price. They even gave us a great break on a trade in for our 3 4s iphones even tho 1 had a cracked screen and made the deal work at the price point that WE (me & my son) had in mind for all 3 phones with our expected trade-in/trade-up. I had called 5 other Boston based iPhone independent shops around town and even visited one in Brighton. NONE came close to the discounted price on all 3 iPhone 5S that i received from these guys. We even had a great time talking to them and they serviced all our iPhones while there. Great experience. They said, if any probs just come back with what you bought. We went over to the T-Mobile corporate store at Legacy Place in Dedham, got 3 new sims made and all the iphones powered up. These looked and acted like new with great batt life, like new batts!. Couldnt be more pleased how today turned with our 3 iPhones tradeup experience. So far so good. Take the drive to Sharon, easy to get to and dont be afraid of the barking dogs, they're friendly AFTER they get to know you a tad.. ha!

I had an issue with my phone. I walked in & was asked from an associate what I needed help with. I…read moreasked if he could look up my information & help to get a PIN. I asked Customer service and they were having trouble looking up my information, so they suggested going to a store. He told me he didn't do that, didn't know how and walked away. Another woman comes walking past us (Daris). We didn't think she worked there because her mouth was full of food. She walked past us & the first associate said "that's them." We started to explain, and she cut us off and said call 611, and continued to walk out. As we tried to continue the reason why we were there, she became short, her tone changed as we were bothering her, and she walked out. She came back in & we asked to speak to the manager. She pointed at the manager, which was talking to another person. My girlfriend was angry and humiliated. We kept our cool. As my girlfriend was talking to me about the lack of customer service, Davis decided to start rudely talking across the room to my girlfriend telling her that she needs to keep quiet. This started a verbal confrontation. Some customers left, and we said "good luck" to them as we were losing our patience. Daris than snapped at us again, raising her voice at us. The whole time, the manager "Justin" just sat there & did not intervene. It started to interrupt his conversation, than he got involved & told us to go to another store because "they don't" help customers with their account issues or pins. We went up to another store a few miles away. We were in & out within two minutes. Whether they are a authorized dealer or not, they lack simple decency, respect, and morals. We have since left Verizon after me being a "valued customer" for 25 years.

Daris was so helpful and knowledge. I couldn't ask for better service . She helped me trade in a…read morephone, and buy a new one. I was a complicated transaction for various reasons and she made it happen with ease. I was truly appreciative.

Joel who is Mr. "My Computer" is a very bright guy and so very accommodating. If you need help he…read moreseems to always be available and makes time to prioritize your needs. I needed help. I brought my laptop in. He did troubleshooting same day. Then tried another way to fix it but it needed a more serious fix so I decided to get a new laptop and he was able to clone my old laptop same day with an exact match to my new one. His fees were very reasonable. It's the fourth time I've utilized his services and wouldn't hesitate coming back. He has my strong recommendation to all family and friends.

Joel is a real computer geek. Trust him with any of your computer software and hardware issuesread more

Not a fan of having to go find out what is wrong with my phone... but I went to get it looked at…read moreand ended up having to get a new one. All my fault. Once I took my phone off the case, I realized it was jacked up by all the times I dropped it with a cheap case. I was helped. Great customer service visible from all the employees there for me and other customers. But my help came from Yaya. She was the bomb! Very understanding of me being not very tech-savvy... but she was exactly what I needed and convinced me to purchase a couple extra items that I obviously needed to avoid having to come back to a T-Mobile store because I jacked up another phone. She was awesome! Great experience. I'm from Jersey, so I won't drive all the up to Dedham for service, but I just hope to get similar service in Jersey if I need it. Thank you, YAYA!!! Rico

I have never had a bad experience visiting this location...and Friday (12/19) was no different. Not…read moremuch of a wait at all! Steven came over to help and had a smile on his face the entire time! He was professional and cordial, knowledgeable and relatable. I valued his input and with that, helped me make a great purchase. He gave me the information and confidence to finish my setup at home (I had to leave early)

Harry the owner is great. You are crazy to bring any phone or iPad screen repair to Apple. Fixed…read moremy iPhone 11 screen for $130. Finished it within an hour of getting it.

Brought my phone in for repair he didn't put the front screen on right. Took my case off to check…read morethe back the glass on the back was shattered. Wouldn't go back again. Doesn't neuter his dog!

Tyshawn Brown made this the best experience I've ever had at a Verizon store. After a not great…read moreexperience at another store, I ended up in Dedham at this location. Tyshawn was kind, patient and incredibly knowledgeable. He walked through all of the upgrade options with me and actually physically helped me transfer everything over from my old phone to my new phone. Despite living very far from this store, I will be continuing to come back for all of my Verizon needs with the hope of getting to work with Tyshawn again. Thank you!!

Usually meet indiferrence here. No friendly face. It seems they are irritated when you come in…read more.. Last time was asked to check in thru the app.. did it, was told they will text. Waited in the car righr in font of the shop. They never texted! Left after waiting for 40 mins. Still never texted. Junk shop! Will not come back!!!

If you are an existing AT&T customer or considering the service, you should go to the DEDHAM…read morelocation and ask for ANDREW!!! He is a STAR! Don't make the mistake like I did in going to the AT&T authorized dealer BLUE LINK store in Newton originally. Thanks to Andrew, he fixed the screen protector and also convinced me to keep the phone, ensured all my data, email and photos were transferred over, and 2 Apple watches and Tablets later I am back to being a happy AT&T customer. Thank you, Andrew and thanks Dedham Store!

Because of a repair Apple did on my phone last year, the ID numbers didn't match and AT&T's system…read morewouldn't let me upgrade -- even though I pay for Next Up. After wasting hours on the app and phone with AT&T customer service with no solution, I went into the Dedham store where Elias completely saved the day. His patience, professionalism, and determination were beyond impressive. He truly went above and beyond--advocating for us, problem-solving every step of the way, and never giving up until we were completely satisfied. Elias didn't just "do his job"--he made us feel valued as customers and showed what outstanding customer service really looks like. I honestly can't give him enough stars. He is an incredible representative for AT&T and made what could have been a nightmare into a positive, successful experience. Dedham is lucky to have him!