Got my iphone water damaged on a Friday and needed it repaired on really short notice. These guys…read moregot it done for me before they closed on a Saturday night which allowed me to have a working phone for my long road trip the next day. Decent price.

DO NOT get your iPhone screen replaced here!!! I cracked my screen a couple of months ago and…read moredecided to bring my phone here instead of bringing it to Apple, since the service here was cheaper. The screen stopped working correctly almost immediately: half my screen would freeze sometimes, but now today, my phone is completely inoperable. I'm taking it to Apple to see if they can replace this screen for a genuine one and fix the issue. I can't entirely fault this shop: Apple very effectively incentivizes using their own products and specifically says on their website that you shouldn't use non-Apple parts. I didn't listen, and I regret it. I don't know if my issue is due to shotty worksmanship or with an incompatibility with iPhones. Either way, do yourself a favor and take your Apple products to Apple stores.

These people took advantage of me by omitting information and talking me into something I didn't…read moreneed bc I was in an emergency situation. They also wouldn't let me leave to make a phone call bc they are "monitored on the amount of door swings" which is screwed up in itself. ATT feeding people lines to trick people into being taken advantage of

We're to start, first off the hours on the door are just a suggestion. Went their 3 times(…read moredifferent days) today during morning hours, says open at 10? 10:15nope lights off left . Last week 1030, again nope, called next time no answer another day. Another day called mid afternoon again no answer. Third time showed up 1035, waited in lot till 1050 finally staff member opened up . Store is a complete joke . 70 % of the shelves and tables have no product , wife had updated / traded in phone .. paid the taxes / 36 months was told bill would increase 11-13 dollars a month got my first bill increase of 78$ !!added fees , customer service zero help ! Took almost 2 weeks to get phone ( after being told will be in in 2 days ) would try and call to check status was told" did you get an email ? Or a call?" No , Then nothing here followed up by a click .. finally just went in , " yeah it's here , no sorry no nothing .. looked at the date on box , delivered 2 days after ordered ! So would have sat in the safe for who knows how long . No management , false promises , unethical sales practices ! Upgrade fees ? Hidden fees ? Nothing is conveyed to the customer, all hidden to hit their marks ... stay away , been a customer since early 90's with all the iterations leading up to AT&T ...

I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

Harry the owner is great. You are crazy to bring any phone or iPad screen repair to Apple. Fixed…read moremy iPhone 11 screen for $130. Finished it within an hour of getting it.

Brought my phone in for repair he didn't put the front screen on right. Took my case off to check…read morethe back the glass on the back was shattered. Wouldn't go back again. Doesn't neuter his dog!

Coffee spilled directly on a MacBook Pro. I thought it was lost. Kurt and his people recovered…read moreALL of the data including images , email , bookmarks ( I had things in iCloud but not everything) and put it back on a rehabbed exact copy of my old PowerBook. Like it never happened , honestly. And the price was more than fair and saved buying a replacement ( with no data, apps... ). I couldn't believe it. I trust these folks , highly recommend them , I doubt Apple could have come close to this overall result.

Saw this place had good reviews so I called to ask about data recovery and the guy that answered…read morethe phone (who I'm assuming to be Curt) was a complete condescending a hole! Laughed in my face and acted like I should've known everything about data recovery. Not a good guy and I would not recommend this place to anyone regardless of how good their service is. One of the worst interactions I've ever had with someone on the phone - Do not give this guy business.

This company made it so easy to turn in my old phones, and I even got some $$ for them. Very good…read morecustomer service all along the way. I highly recommend them!

Went over to see Sheel and met all the 6 guys + 2 dogs (Pluto is great once he gets to know U &…read morestops barking at U :) that work there. The guys & owner treated us well & gave me and my son a great deal on upgrading our fam's T-Mob 3 iphone 4S to 3 iphone 5S'es at a great price. They even gave us a great break on a trade in for our 3 4s iphones even tho 1 had a cracked screen and made the deal work at the price point that WE (me & my son) had in mind for all 3 phones with our expected trade-in/trade-up. I had called 5 other Boston based iPhone independent shops around town and even visited one in Brighton. NONE came close to the discounted price on all 3 iPhone 5S that i received from these guys. We even had a great time talking to them and they serviced all our iPhones while there. Great experience. They said, if any probs just come back with what you bought. We went over to the T-Mobile corporate store at Legacy Place in Dedham, got 3 new sims made and all the iphones powered up. These looked and acted like new with great batt life, like new batts!. Couldnt be more pleased how today turned with our 3 iPhones tradeup experience. So far so good. Take the drive to Sharon, easy to get to and dont be afraid of the barking dogs, they're friendly AFTER they get to know you a tad.. ha!

I have been doing business with this particular Verizon store for close to a decade. It has…read moreundergone many changes, but they have always been very pleasant and helpful to me and my family. NEVER more so than yesterday when I brought in my wife's phone which has had a long standing issue (5 years-ish) - something 2 previous visits to other stores didn't resolve . A tech named Connor at this Cobb Corner store took it as a personal challenge to find the solution. After 15-20 minutes and multiple attempts, we were about to give up and he said "let me try one more thing"and Shazam and it finally works the way it suppose to!!! Fixed phone = happy wife = happy me Thank you Connor!

I never write reviews, but I have never had such a frustrating retail experience in my entire life…read more My family and I spent over 24 hours trying to get 4 upgrades during which 3 of the 4 phones were disconnected at the wrong times and it took over 3 hours each to get them reconnected with online support. Each trip to the store was at least 1.5 hours and ended with "our system went down", "I don't have the code for that", the "manager is out of town", "30 days were up on the 29th day", etc. There were always multiple customers in the store frustrated and waiting for their supposed appointment time or told to come and no appointment was needed and then just had to wait. I had no idea that this Verizon was not "corporate" and therefore had limited abilities and we could not go to other stores for help when things were not working out, the only option was online/phone support. I suggest you avoid this location unless you have many hours to spare and are a master of patience.