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    AT&T Store

    2.7 (54 reviews)
    Closed 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Reviews With Photos

    Al N.

    Appalling! My father (a senior citizen) went into the store and spoke to Frankie Ricci to inquire on switching service from Verizon. The guy had the nerve to switch my First Net phone plan without my consent AND fraudulently wrote a glowing review for himself right here on Google under my dad's account and name. Yes, you're reading this correctly- he went into my dad's Google account and wrote himself a review. This is absolutely illegal. That is a violation of my father's constitutional rights, among other things. It's disturbing. Customers, be careful. Shiesty stuff is going on here!

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    7 months ago

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    6 months ago

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    1 year ago

    Josh was so helpful and patient with my family. He help my family and I trade in phones. He is so kind and so funny!

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    5 years ago

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    4 years ago

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    Manager

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    2 years ago

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    4 years ago

    ONCE AGAIN MY MAN JOSH @ AT&T delivered on another awesome customer service experience:-) !!!

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    4 years ago

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    5 years ago

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    4 years ago

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    2 years ago

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    6 years ago

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    6 years ago

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    4 years ago

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    9 years ago

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    5 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    10 years ago

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    15 years ago

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    11 years ago

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    7 years ago

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    4 years ago

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    5 years ago

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    8 years ago

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    6 years ago

    We wanted to meet manager, waiting amost two hours and we did not see him, even he knew, that we were waiting

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    9 years ago

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    12 years ago

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    17 years ago

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    10 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    I went to this store (after struggling at another) and the AT&T rep named Kevin helped me solve the issues I was having.

    Mentioned in 2 reviews

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    Verify this business for free

    People searched for Mobile Phones 969 times last month within 15 miles of this business.

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    Apple Legacy Place - Interior

    Apple Legacy Place

    (156 reviews)

    $$$

    I was at the Apple Store in Dedham and Casey answered every question for me. I was thoroughly…read moreimpressed! And no pressure! Doesn't get better than that.

    Had recently spent quite a bit of money on a new phone, watch, and laptop at the Backbay and…read moreChestnut Hill Apple stores. Was told by the wonderful representatives at those locations that I could turn on my old laptop (or recycle it) at any of the Apple stores. I chose this Legacy Place Apple because I also needed to go to Costco. Unfortunately, I wish I had not gone to this one. Not only were the representatives not helpful, they were also very unfriendly ... and borderline rude. I get we weren't spending any money here and were just recycling an old laptop, but I still feel like we should have been treated the same as if we were spending money. The customer service here was extremely disappointing, and I will definitely not be going back to this location. My family and I spent way too long here with minimal assistance, and when we were "helped", it was extremely unfriendly and not very helpful. I think the exact words were, "Can you figure this out on your own?". I brushed the comment off at the time, but it definitely did not land well with me. I also heard two employees making fun of a woman's password right in front of me. I tried to laugh it off with them, but it was definitely awkward and unprofessional. I don't mean to give this store such a hard time, but having just had amazing customer service experiences at the Back Bay and Chestnut Hill locations, my expectations were set high. I understand if this store can not perform to those high expectations, but I think people should know how the different locations may affect their Apple experience. This location ... NOT MAGICAL.

    uBreakiFix

    uBreakiFix

    (49 reviews)

    Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and…read morewhen I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks!

    After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I…read moreknew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village!

    TurtleScreen - iPhone 5s Screen Replacement

    TurtleScreen

    (20 reviews)

    $$

    Dorchester

    I absolutely do not recommend this company. I sent a phone in and new new Samsung galaxy s25+ with…read morethe original box and charger. They claimed the phone was locked and broken screen. The phone was not damaged at all in fact I'm leaving this review on the very device they claimed was broken and I assure you the phone is mint. When I requested to have the device returned to me it seems that it struck a cord and the literally threw just the phone in a box and mailed it to me but not before I had to figure out how to pay UPS to return it to me. I did not receive the original box from Samsung back nor did I receive the charger or any other literature that was inside the box. These people will not respond to me by email or phone and are simply ignoring me. So beware this place isn't worth the hassle.

    All I can say is WOW…read more My mom severely cracked her iPhone screen to the point where her Face ID wouldn't even work anymore. We were on our way to the Apple Store to buy her a new one when I informed her that getting her screen replaced would be significantly cheaper. She was hesitant, but I convinced her to stop by TurtleScreen near her house after seeing great news articles about it online. We came in at 6:15PM just to inquire about pricing and their hours - thinking they wouldn't be able to do a same day repair given they close at 7PM. However, they squeezed us in as soon as we came through the doors and by 6:45PM my mom had a brand new phone screen! She's so happy with how her phone looks and we were extremely impressed by the professionalism of the folks working at TurtleScreen qnd their efficiency. The prices are very reasonable for what you get and my mom ended up saving hundreds of dollars compared to getting a new phone! Can't recommend these guys enough!

    AT&T Store - mobilephones - Updated May 2026

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