I was at the Apple Store in Dedham and Casey answered every question for me. I was thoroughly…read moreimpressed! And no pressure! Doesn't get better than that.

The rudest employee I have ever met and maybe the only rude employee i've ever met at an Apple…read morestore. Look at the score for this place. How does he still have a job?

Because of a repair Apple did on my phone last year, the ID numbers didn't match and AT&T's system…read morewouldn't let me upgrade -- even though I pay for Next Up. After wasting hours on the app and phone with AT&T customer service with no solution, I went into the Dedham store where Elias completely saved the day. His patience, professionalism, and determination were beyond impressive. He truly went above and beyond--advocating for us, problem-solving every step of the way, and never giving up until we were completely satisfied. Elias didn't just "do his job"--he made us feel valued as customers and showed what outstanding customer service really looks like. I honestly can't give him enough stars. He is an incredible representative for AT&T and made what could have been a nightmare into a positive, successful experience. Dedham is lucky to have him!

I have an elderly friend who goes in to the AT&T store in Dedham to have Elias help her with the…read moreflip phone she bought for her disabled son. This time, I went for her. He was amazing. What he did for me went beyond customer service and straight to kindness. He did so much extra to make sure the phone was servicable and good to go. I tried to tip him, but he would not take any money. Later, my friend told me she had tried to tip Elias, too, and he had refused. He deserves extra for all he did. I hope this review counts as something. Thank you, Elias.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

needed a computer reconfigured. It was done in a day and Mohammed called to arrange for the pick…read moreup. Very professional, knowledgeable, and efficient.

Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and…read morewhen I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks!

After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I…read moreknew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village!

Had a great experience here today with Keith Rich the Store Manager. As it's the weekend before…read more Christmas, I was afraid it would be a hassle to update phones and plans. But Keith was fantastic -- knowledgeable, efficient, friendly, no upsell pressure. So great to get superlative service right here in Needham.

Junaid Chaudary from R Wireless in Millis and Needham is a scam artist. He stole my 3 phones I…read moretraded in. Stole the fourth iPhone that he said he mailed to my house ( Verizon tracked it back to him ) he told me I'd get reimbursed for what I owe xfinity but left out that if I changed my phone numbers it didn't honor that promotion. I would not send my worst enemy to thus store or to this scum bag. Now I have to go through this whole legal process but luckily Verizon is on my side because I documented EVERYTHING, and refused to be quiet about you. So what did I get out of this deal? A 3k+ bill in phones plus 1400 owed to xfinity and a monthly bill of almost 200. He promised 3 lines for 20each, and internet for about 120 a month - first two months my bill was 600 and he tried to play it off and gave me some credit to shut me up and it would have worked if I wasn't so detailed oriented and followed up with Verizon. This man is trash. Clearly broke if he's scamming people.

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.