Xfinity has terrible customer service. They have managed to make sure you float around the internet forever trying to find the right department without allowing to to speak to a human. I am frustrated and angry. My questions didn't fit their category and so I was disconnected from the automated voice, and the Chat bot kept going around in circles, because they couldn't pigeon hole me into one of their categories. read more

I tried EVERYTHING to lower the price I am paying! Calling COMCAST is such a pain! I was on hold for 23minutes and get disconnected!!! Called back and hit Tecnology, FINALLY someone answered. Her name is ALLISON and she was excellent. She totally understood my dilemma, I already cancelled ONE TV, and saved A COUPLE OF DOLLARS only.I cancelled HBO (WITCH I LOVED) but 2 months later my price was UP AGAIN! My husband & his friends came over with FIRESTICKS?!?!? I said NO until I find out what the hell is a Firesticks, come to find out EVEN MY NEIGHBORS have them . I am DEFENDING Comcast but LOSING.... , CAN YOU HELP ME PLEASE!!! read more

I and my wife have visited this service center today afternoon, and Shelly Camacho Benson and another guy(do not remember his name) helped me out to resolved an issue quickly and neatly. Shelly is professional and awesome! Thank you! read more

Horrible service!!!!!! Waited 2 hours just to exchange equipment. The price you pay to have service compared to the service you receive is unacceptable! read more

Absolutely incompetent staff. Salesperson, David, after being told not to make any changes to my account disconnected our service for one TV. This is my typical experience with Xfinity. Poorly trained staff causing problems not solutions. read more

the transphobia though. every time I go in here I'm treated some type of way by the guys here. I dont need to be misgendered to sign up for services or fix my account. t r a a h read more

I cannot believe the above reviews. My experience was stellar. Twice I showed up at the Weymouth shop and left. They were horrible. Then I made an appointment at Legacy Place online and it had been one of the nicest experiences I've had with Comcast Xfinity. I've been a customer since 1994 and I'm frustrated with the online customer service. I met with William and David and they were professional kind and funny. My advice is to make an appointment first you won't be disappointed. Thanks for being patient with me. Kim read more

I went into the service center with a lot of requests and I have to say that Pam, the woman who helped me, was great! She took things slow, explained all my options, the different packages against what I currently had, and helped me update my equipment. I got jome, followed her simple direcyions, and everything is online and up and running smoothly. Thank you, Pam, for all your help today; you inspired this review! If comvast keeps employing amd hopefully rewarding people like you they will never lose my business. A++ June Siman read more

Comcast is just a horrible company. Signed up for a $60 package. They tack on $30 of crap like 'Regional Sports Fee' even though I never watch sports. Talk to them and their response is just 'Sorry, you can't remove that'. Horrible monopolistic company. Avoid at all costs. read more

Whoever wrote the previous review must have gotten real lucky because to me this location is just as bad as others... so I have already cancelled my service bc of terrible customer service and I came to return my equipment. The person I spoke to on the phone told me this location was open from 8-5... WRONG.. hours are only 8:30 to 5. So I am sitting outside waiting for the first employee to arrive and a woman shows up early around 8:10 so I'm thinking oh yay I'm so lucky.. WRONG... again very poor customer service: I get out of the car same time as her (we are the only 2 in the parking lot) and she ignores my existence, then she unlocks the door and immediately closes it right behind her not even looking at me carrying this giant heavy bag of equipment! so I knock on the door to get her attention and she legit turns around and shouts through the door WE ARENT OPEN TILL 8:30!... like jeez lady so sorry I was hoping you could help me out here... I would have been totally willing to wait if she was a little nicer about it... could have gone about that a much different way... add it to the list of 900000000 reasons why I hate Comcast. read more

Terrible experience at this site today. Ann was the comcast representative. There was no line but I politely waited until she asked if she could help me, it was clear by her body language she was not happy and not going to be helpful. I explained to her my on going 3+ year and countless hours dealing with comcast crossing my name w/ my mother's account and vice versa but that I was presenting today to inquire about an service call for tomorrow regarding my mom's modem which is not working including smoking and sparking this morning. Ann was very robotic, beyond rude, and unprofessional. She was constantly interrupting me and not interested in allowing me to represent my mother although I again explained the situation and asked her to look at the notes regarding the the difficulty we have had with comcast correcting names on accounts and allowing family members access to my mom's account in order to speak on my mother's behalf. My reason for the visit to the center today was to try to avoid a service call and switch out the modem but this was an impossibility with an individual like Ann. Good Luck anyone visiting the Norwood Center. read more