Quick to diagnose and fix Dan is great to work with and understands the importance of not having a…read morelap top or desktop down.

I have 24 hours experience with CTS -but--Prompt service of a new customer. Very friendly, came to…read morethe house, fixed the issue by cleaning up a phished and hacked OS on an iMac. Focused on problem and provided good advice going forward. Price reasonable for the service If this works as I expect iIwill use CTS in preference to other options.

I have been going to Freedom Communications in Waltham for 10 years. Jay Thibault and his team are…read moreabsolutely fantastic. I cant say enough how much I value their professionalism and help when it comes to my cell phone and ipad. There is no such thing as boutique service when it comes to the phone industry but Jay and his team have found a way to ensure their clients get the best of the best service, day in and day out. Jay is on top of all of the new programs and promotions that Verizon offers at any given time. When I have had issues with my Verizon bill/service plan, he goes out of his way to personally call customer service at Verizon to see that the issue is handled appropriately and quickly. I highly recommend Jay and his team, who are, hands down are the best in the industry.

Just don't go there. This place is a scam. You'll get a…read moredouble bill for if you don't pay attention. If you pay attention then you'll realize that you wasted your time and already signed up or ported your lines. Lots of hidden fees and mandatory junk that they are trying to sell. Just save your time and don't ever go to this store. I don't recommend this place.

Love the new store and the hours. This is my second time here, and it was a Saturday. Greeted by…read morea friendly store associate, who takes your name and gets you on the waiting list to be seen by an appropriate employee. Seen in a timely manner, and helped by Karen C, sales consultant. She found a cable package that worked for my needs and budget, without being pushy. A great experience.

I was greeted immediately by Jacob Rushia. I explained to him I had tried to resolve my issue on…read morethe phone for 45 minutes (at least, probably closer to over an hour) with no success. Jacob not only resolved my issue but he did it in a very short amount of time. He was pleasant, and professional. He was awesome! I didn't have to wait either, which was a plus.

Fixed my screen very quickly for half the price of apple and threw in a free screen protector and…read moregave me a discount on the case i bought. Great experience

I've come in a couple of times already with the same issue--my charge port being gunked up. Every…read moretime it's been the same deal: I wait about five minutes, they clean it, I pay my $20, and I'm on my way. I came in once again for the same thing. The guy cleans it, and when I'm ready to pay, he plugs it in and it doesn't charge. He checks to make sure his cable is plugged in--it is. He tests it with his own phone and it works. Then he hands it to me and says, "I just cleaned it." I said, "Cool, it charged last night," and he immediately responded, "How am I supposed to know that?" basically accusing me of lying. He didn't offer to fix anything and just sent me on my way. I will never come back. What a horrible place. I suggest literally anywhere else. Terrible experience--will not return.

These guys were recommended to me when I moved to Wellesley. They mounted our TV's, ran all the…read morewires and installed a new Sonos system that they sold me on and I love. Did a great job, very professional. A little pricey but you get what you pay for.

Had them do an in home consultation to hang a TV above a fireplace. I could tell they did not want…read moreto take on the job because of its complexity and did everything they could to discourage me from hanging it above a fireplace. This is commonplace nowadays and is very doable but the complex cabling and electric was clearly too much for this outfit. They basically are just looking for low hanging fruit. Also, they often don't reply to emails...so mediocre.

I can't say enough about how helpful Vincente and Jaeden were when I walked in at the end of the…read moreday with 19 boxes that needed to go out. They were calm, organized, and focused as they weighed the boxes and printed shipping labels. When the address on one of the boxes was incorrect they told us they would hold the it until the next day when we could determine the correct address. I really appreciated their help. Theresa S.

Very kind and good quality Employees go out of their way to…read morehelp you. Efficient and personable people

I emailed them they got right to me. Excellent communication…read morewith me. I haven't use them, but I would differently use if I need I think they would help to the best of ability. I am not savy on the computer They took the time to emailed back to me was impress with that.

I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

As an online instructor my computers are my livelihood! Chris is honest, fair, and efficient. He…read moreexplained things to me and got my laptop back working in a day. I recommend him to anyone with computer issues. Several months later my desk top started showing signs of a virus. I didn't have to pack it up, take it to a store and wait a few days for results. One email to Chris, he remembered me and within less than a day I as back on my desktop too. NEVER again will I leave my house for computer repairs.

Chris was amazing! He looked in my pc to find my less than one year old laptop's HD was dying. He…read moregave me a few options to consider, one of them was to get a new better laptop. He was very honest with his assessment and never tried to sell me additional work. I ended up buying a new laptop and he was able to do a data transfer from my old laptop to my new one. Chris answered my questions promptly and I will 100% use Chris in the future with anything pc related.