I hired TV Geeks to install a network cabinet in my basement. The install was quick and easy and…read morethe price was great! Excellent customer service. Would highly recommend!

Efficient, polite and respectful. I loved everything about this transaction. From inception the…read moreprofessionalism was front and center. I was able to make an appointment on their website with ease and it was confirmed within 15 minutes of booking. They showed up early, after calling to confirm if it was ok, and got straight to work. They did exactly what I needed while providing their expert recommendations along the way. They even vacuumed up the dust particles after the job was completed. Pricing was very reasonable. I highly recommend! These gentlemen did everything right!! They will definitely be my go to from here on out.

This location is good for those who need to handle their business in person. I had to come here…read moretwice within 2 weeks because the equipment that I picked up on the first visit was incorrect. I spent hours on the phone with XFinity Customer Service trying to get the equipment activated and after the 6th phone call to customer service, they declared that it was the wrong equipment. Fast forward 2 weeks later, walked into this location, I was welcomed by the staff. I was told that it would take a few minutes before someone could help me swap out the equipment. I used the restroom, then sat down in their VERY LARGE TV THEATRE SCREEN lounge area to watch the playoffs game. Only one other customer was there. I arrived at approximately 6:30p. I got my new equipment at 7:15p and I stayed until 8p when they closed. I paid for parking both visits and it took me over 20mins to find parking both trips. Very inconvenient. Overall, nice staff, great location to relax in, but parking is definitely a big challenge in this busy location. Next to the Metro is convenient for those who ride it.

Went to this store front location on 7th St NW, and unfortunately the negative reviews are true…read more Xfinity has invested more in the app than in customer service. Very unfortunate. I don't understand.

My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

I was frustrated that after my 2 years plan (internet, TV and Phone) expired, the big jump in…read moreprice ($50 to $100 monthly). I had spent a lot of time and efforts to cut it down a little. Sometime, I had to switch to another provider, went through a lot of hassle to set up and restart everything. Five year ago, I switched to Xfinity, the agent told me, after 2 years, the price increased as normal (yearly price increased $10 to $20). Just like what they said, not a big price jump, I continued my plan. What surprised me with all these 5 years, I never had a single problem, everything was running smoothly with Xfinity provided services. Sometimes, I had questions, and went to the store, the store is spacious, peaceful and clean. Greetings by the friendly frontdesk person and led me to the proper agent. 5 months ago, my computer was running a little slow, I decided to change my old router to the store router for a $15 router monthly rental fee. Agent Sebastion is very knowledgeable, took his time and found the best plan for me, not only no increase in price like rental router fee, and my plan will last another 5 more years without a big jump in price. My computer is running like a charm, I'll be their loyal customer!

Constantly emailing trying to get customers to take on services like mobile phone which seem to…read morehave dodgy pricing schemes. I never really trusted Xfinity the entire time I had their service. Their speeds always measured much slower than they promised. I've been much happier with Point Broadband.

Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

Walked into the store looking to upgrade telephone and went over to phone to see their latest…read moreoptions and possibly inquire about home internet. Less than 1 min walking into the store a male security walks over and in a rude and aggressive manner "are you seeking services, if not you have to leave the store" i was confused because I couldn't understand why a security guard would be coming up to me about seeking services when they aren't a sales rep. I didn't even do anything but look at phones... I just walked in ??? I asked the security why is he speaking to me in this manner. The female associate interjects and raises her voice across the room at me instead of walking over and aloud says "well we spoke when you came in and but you didn't speak!!." I was confused ?? So what is the reason for the security guard asking me instead of you engaging with me directly to help me... ??why didn't you just walk over as you can clearly see I have head phones in... I didn't hear you. She continue to sit there as shown in picture. She never walked over to help me...The other two male AT&T associate just were standing around and the other continues to sit there watching the interaction instead of trying to deescalate by just simply HELPING me. The security guard rudely interjects the conversation and states I'm causing a disturbance due to me speaking up about the unfriendly conduct that they showed me. "So now I'm causing a disturbance by simply walking into your store to look at phones ??! Make it make sense. " She goes on to say something under breath " I don't have time for this " which made no sense because what do you not have time for, to service people ??? you are sitting down asking a security guard to do your job ! And you will see on camera how long I was in the store when this happened.. not long !!! The security guard escalated the issue threatens to call the police on me for just walking into the store to look at phones !! I told him call the police and will report every single one of you to corporate for the aggressive, unwarranted unprofessional conduct and sue for mistreatment. I even waited for the police and no one arrived. the security guard falsely reported i was causing a disturbance they provoked/created. I have never been into any retailer and have someone treat me like that...I understand there is weird activity going on around in china town but as someone who works in employee relations these people should be placed on warning with reprimanded or fired. No reason to provoke aggressive action upon a client who did nothing. I asked if a manager was on site. They said no. The second male associate clearly see my phone was damaged and relayed to him "see... this is why I came in here!!! I just want the District Manager info... I'm not buying anything out of this store and would like to report the incident. he said let me check to see if I can give you that ?!?! And says sorry I can't give you that. So I asked do you have business cards... he says no... and said the store manager responded back via text and gave him the green light to pass her email on to me... ?!?! Are you kidding me. So the company refusing to give point of contact for service members and client now ??? I took some pictures of the interaction for record due to the uncalled hostile behavior ... but this is not all of them and the black male associate in pictures even continue to taunt me by threatening me due to Saying " you don't know me, I don't give a fuck" As you can see he's walking around with ear buds while working. This team and security guard should be trained on sales, client engagement, respect and having emotional intelligence in the workplace... Or simply be fired because they are clearly incapable of possessing skills to know how to be face fronting with clients. not even the security guard who also lacked professionalism and tone. I left and went to another provider to inquire about the same services that they were too ignorant and unprofessional to help me with. If you need to look on record you have cameras in your store. But I will never buy anything from this location... Not worth the value or time to shop here.

I have been having the worst luck with dropping my phone recently. Each time I have dropped it I…read morehave had to get the screen protector replaced. This was my second time coming to a location to have that done. I was in luck that this location just happens to be steps away from the Metro Station I usually take on any given day. After I finished with work for the day, I made my way here. When I walked in I was quickly greeted by an employee. After letting him know I was here to get a replacement screen protector he was on his way to do what he needed to do. He took payment first and we chitchatted while he expertly swapped out the screen protectors. We discussed how it is ridiculous for people not to get them or the insurance on the phone. Before I knew it, I had my phone back in my hand, thank the man, and was on my way to board the Metro.

0 stars. First of all, the email on Chris's business card (attached) is wrong--so if he makes a…read moremistake, you have no way to contact him. And he did make a huge mistake. He signed me up for a supposedly "free" mobile plan with my home internet, but it was activated under the wrong address--so I've been getting charged for a plan that was supposed to be free. I waited 40 minutes at the store, only to speak to a different staff member who couldn't fix the issue. He said Chris would call me to sort it out and issue a refund. But again--Chris's contact info is wrong, so I can't even follow up. Now I'm dreading having to return to the store after a 10-hour shift just to beg the staff to correct their mistake. I won't take down this review until someone from this location contacts me and resolves the issue. But considering the number of 1 star reviews, I doubt I ever hear back.

It was a very good night at the Xfinity store. Free water, free Xfinity wrapping paper (just what I…read moreneed to dress up a gift!), and a comfy couch to plant myself on while an associate helped me get a replacement router. Full disclosure: I've had not-so-stellar service here, about 18 months ago. But tonight the friendly team worked together and got me the equipment that I needed. And I was in the store for less time than I expected--thank you!

The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better…read morepicture quality. Great customer service that does everything for you. Sign me up for life! *** I don't know which is there main Yelp! Page so posting the same review here just in case*** The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan

Excellent!! I am so happy I changed to layer 3. Color,…read moresound, brightness just like the biggest competitor, very very good!. The basic plan channels are excellent! everything for what I was paying extra with Direct TV here is on the basic plan. Absolutely love it!! Customer service is great, polite and knowledgeable. The people that comes to do the installation are very professional as well. I am saving $50 a month with layer 3. Don't hesitate, you can't go wrong with them.

I returned my Astound equipment to the DC office and based on how the outside of the building…read morelooks, was surprised at how clean and nice it the office was on the inside. The woman who helped me was Stacy. I had some questions about my bill, that had increased astronomically, overnight. Stacy clearly explained that charge would come off of my final bill now that I had returned my equipment. Her demeanor was professional, explanations clear and service was quick and efficient. I would recommend Stacy (at the DC hq) to anyone using Astound services.

Astound's 5756 Georgia Ave center has a employee who likes solving problems and knows how to do it…read more Lisa fixed an issue that 2 hours on the phone did not begin to touch, If you have an internet problem, go in to see Lisa. She's great!

I have used starry for at least a couple of years and they have the worst customer service. First…read morethey were charging me more than what they supposed to. And when you call them they were very rude. The internet doesn't work half the time. And when I cancel, they charged me $150 for their equipment that I have returned using their provided label and they keep saying that it was not received and the equipment was not returned. I called their customer service and again they can't do anything about it . It is not in my control if the equipment didn't get to them when I have told them multiple times that I dropped it off at UPS. DO NOT USE THIS INTERNET PROVIDER. THEY WILL SCAM YOU. THEY HAVE THE WORST CUSTOMER SERVICE.

Unprofessional. 4 days no internet service - they said they would send a tech today (Sunday)…read morebetween 4pm-6pm - I eas skepticsl but I desoerately wanted to believe. No show and when you call you can't get thru - I hot domrone on chat eho said the office is closed and there is no engineer onsite. It's a scam - don't go with this company.