By far the best experience I've had at a Verizon store in a while. I decided it was time to upgrade, so I walked in this afternoon and was assisted by Sinclair, who was the BEST. He explained all of my options to me, walked me through what I could expect from my new phone, and helped me pick out optimal accessories and necessities like a case and charger. I was expecting this to take a while as when I last upgraded I spent nearly the entire day in the Verizon Ocean City location. Sinclair made everything SO easy, cracked jokes, and answered all of my questions. Great experience! read more

They Suck with construction. There company ruptured two gas lines in our neighborhood when installing new lines. They caused so much destruction. read more

Verizon - Fire Department - Mobile Phones Near Me - Sykesville, Maryland

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Tyler and Chris were amazing. My husband and I both needed new phones. I was dreading the process since it usually takes so long but I was shocked at how easy it was. We were there less than an hour. They explained the difference between the different phones and how my bill would be affected. It was a great experience. read more

Drew was amazing! My Dad still has a traditional flip phone and Verizon sent an upgraded model since the phone will be inactive after 12/31/22. Drew activiated and made updates to my Dad's new phone with ease. He was so kind, helpful and patient espcially with a senior. I stopped back in the store later the day and also made a quick tweak to my Dad's billing plan and Drew took care of that with ease, too. I really appreciate the kindness that Drew displayed especially with a senior. Change is hard for everyone but it's very HARD for seniors to understand and conquer the digital divide; especially when there are underlying health challenges. Thank you, Drew, for your kindness and compassion and now I know my parents have a great store to go to with any future mobile needs. read more

The manager of the store, Paul refused to assist me with picking up my new phone in the Verizon store, in Sykesville, MD on Liberty road. When I spoke to a representative of the store on the phone a few days prior I was told, I simply needed to come in the store and pick up my phone. There was one employee helping customers while the remaining meandered around the store in Halloween costumes. Paul and all other associates in the store where not helping customers. I was informed I would need to wait in line for service, even though I was simply picking up a phone. Paul had no reply when I asked him why he couldn't help me. I was unsatisfied with his customer service but when I asked to speak to who is above him, he told if she was available to speak to me he would have her call me! I've been with Verizon for over 20 years and I've never received such poor customer service! The whole experience made me question why I should stay a loyal customer to Verizon. read more

Mitchell was a great salesman. He took time to explain all the aspects of my new phone. He put on the screen protector and case for me, and made sure that all of the components that I purchased were working. He waited while my phone data transferred so that I was confident that all had come across successfully. He was patient and a pleasure to have as a salesman. read more

Drew was amazing! I spent all day trying to figure out what was wrong with my phone with Verizon representatives, and within a few minutes he knew exactly how to resolve my issue. THANK YOU DREW we appreciate you. PS. Totally give the man a raise... just saying read more

Drive straight past this store and head to the Westminster location for much better service and selection. I've been here several times and they have never had what I needed. I tried to buy a screen protector today and was told I had to schedule an appointment and wait outside till the scheduled time for a screen protector that was hanging on the wall. The whole transaction could've taken less than 2 minutes but instead I'll just buy it on Amazon, I'll probably get it faster. read more

The gentleman that I bought my phones from was Chris he was excellent (as was Mitchell) but it went downhill from there. I needed a case for my iPhone it wasn't in stock so I ordered it that day from Chris. This was on July 21 it was promised to me in 5 to 7 days it did not arrive I called the store on August 1 was told somebody would get back to me they didn't, I called again on August 2 and again August 3, I finally got a hold of the manager he said he would check on it, he checked on it, I was told that UPS lost it (sent to the wrong post office) and he gave me a tracking number -all that did was confirm that indeed it was lost. I tried to explain to Paul that my legal contract is with the store not UPS -they can fight with UPS. It is now 17 days I do not have the case. I have asked for a new case or a refund they have refused both. I have now filed complaints with the Better Business Bureau and the Maryland consumer protection division. This has now become a fraud situation. I do not understand why they will not refund my money, they did not deliver the product -they can fight with UPS-it is not my problem -in spite of the fact that Paul, the manager tells me it is my problem. Check BBB folks -1star ratings...for Victra ... UPDATE: Called store again August 6 to ask for district managers email/number they refused to give her full name or contact information. I called corporate-they gave me the information. I emailed the district manager Jessica, she responded promptly with a call and authorized the refund. She was kind and professional. She was a wonderful representative of the company. It is a shame it took all this effort for a 60.00 refund when I spent 1400.00 at the store. read more