The gentleman was very helpful. I purchased a new cord and adapter. I thought something might've…read morebeen wrong with my phone, but it was just my old adapter..

Went back and the gentleman was again very courteous. But the second screen he replaced on my phone…read moredoes not work properly. It goes dark, stays dark when it's not supposed too, lags, unresponsive sometimes and the worst part is it drains my battery. Can't go 4-5 hours without having to charge my phone. Never like this before having to replace the screen. Lesson learned, go to apple and pay the extra for the real deal.

Sam was absolutely wonderful! We came into the store because my daughter's phone screen was…read morecracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20-30 minutes, but he finished even sooner than expected. The repair was done quickly and the phone looks great. It's hard to find customer service like this these days--Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again! Thank you, Sam, for the excellent experience!

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

just now New My 78…read moreyear old mother went to the AT&T store in Eldersburg , MD. She was helped by the store manager Jonas S. Jonas did not help her but completely took advantage of her!! We've been with AT&T since January 2021 and have been very happy, Mother simply needed a new phone as she's had the same iPhone 11 since January 2021. About five days later since we are on a family plan, my phone was having some issues and I tried to file an insurance claim Well, upon further investigation, Mr. Jonas canceled our insurance and then re-issued it added a Line to my mother's phone that he didn't even tell her about so now she has two phone numbers to the same And he sold her what he called was a bundle of free merchandise, which turned out to be $130 worth of accessories that she's paying for $10 a month and did not want , ask for or need!! All these things were completely unnecessary!!! All she wanted was an updated phone!!! I I spent over an hour on the phone with AT&T customer support. They can't figure out why or what Jonas did, I went into the store to speak to him and he's off for 5 days And the associate there, Dylan, looked at me like a deer in headlights, refused to give any assistance or to give out the district managers contact information and just told me simply come back when Jonas is here. I called around to the other stores in their district and did speak with Matt who is the manager of the Westminster store. Matt listen to me with With empathy and said he would reach out to Zack who is this district manager . I provided my phone number and email but two days later I've failed to hear anything from Zack!! This is appalling, and I am contacting the Attorney General of the state of Maryland to file a complaint Regarding predatory sales tactics against seniors. We will be returning all of the merchandise that Jonas sold us when he returns on Monday May 11th and will possibly switch carriers.

If you're a customer with Alliance AT&T please be careful…read more We switched our service from Verizon. I received my free phone. The salesgirl midway through the transaction explained we could also take advantage of a store credit. Long story short, this was not a store credit. This charge placed on our bill. I have only had positive interactions with 3rd party stores with Verizon. This has been a nightmare. When we returned to the store the young woman claimed she spoke to the manager and there was nothing she could do. Honestly she looked scared/upset. We called AT&T and were told there was nothing they could do because it was a third party store. Alliance Corporation would not return our phone call. These are our next steps. 1. Maryland Attorney General -- Consumer Protection Division This is the best place to report the misleading "store credit" sales pitch. The division can contact Alliance and attempt to mediate the dispute. * File a Maryland consumer complaint⁠ * Consumer hotline: 410-528-8662 * Maryland toll-free: 1-888-743-0023 * Email: mediator@oag.maryland.gov The business normally receives a copy of your complaint and supporting documents. 2. Alliance Mobile corporate office File directly against the Eldersburg location and salesperson. * Alliance Mobile contact form⁠ * Phone: 248-536-9300 * Email: info@alliancemobile.com * Corporate address: 1441 W. Long Lake Road, Suite 100, Troy, MI 48098 3. AT&T corporate customer relations Even though AT&T says the location is third-party, Alliance sells under the AT&T name. Ask AT&T to open an authorized-retailer escalation and give you a case number. Include Alliance Mobile as the retailer and AT&T as the service provider. 4. FCC -- if the transaction affected your wireless bill, financing, equipment charges, or service agreement * File an FCC phone complaint⁠ * Phone: 1-888-225-5322 For qualifying billing and service complaints, the FCC sends the complaint to the provider, which generally must respond in writing within 30 days. 5. Federal Trade Commission Report the allegedly deceptive sales practice at ReportFraud.ftc.gov⁠. The FTC generally does not mediate an individual refund, but reports help identify patterns and support enforcement. 6. Maryland small-claims court -- last resort If Alliance refuses reimbursement and the amount sought is $5,000 or less, you may be able to pursue a money claim in Maryland District I will be filing this week with the order in which it was listed above. Please be aware if you do decide to use their services

Can you give less than one star? I know that. DSL is not the fastest horse in the race, but when I…read morepay for 3-5mps and get 1-1/2 it bothers me. Can't you people get anything right? Awhile back you messed up my land line service also.

I went in to get my battery replaced for my iPhone 6s, took only 30 minutes, and with your repair…read morethey give you a discount on merchandise. Super friendly, and during the COVID-19 outbreak super safe as they were constantly sanitizing their hands and the phone. They also speak Spanish so perfect if your English isn't the strongest. Great deal, great service, great safety, and great accessibility. I will definitely be returning and telling my friends about this place. -Jonathan

Be very careful with this guy Kevin Lopez. Extremely poor communication, lack of response after…read moreinquiring about pricing on items. Doesn't return Facebook messages either. Shady, just not a professional experience in my opinion. Better off elsewhere.

So Ive gone to here back and forth…read more I would need to alert that the review is a combination of Verizon wireless itself and the store. So the store is limited as to what it can do for a customer eventhough it is a corporate store. Verizon service is not up to par. I was told that I needed to purchase a new phone because my phone was not keeping service after several times on the phone and visits to this store. I purchased a new phone to have it do the same thing. Poor service and dropped calls. Verizon service has declined tremendously. I am stuck in 3 years basically or pay out $900. Its really nice folks in the corporate store but be mindful you could be sitting waiting awhile before seen. I dont know what company is better but Verizon doesnt seem like the company for me.

I would like to see better communication and consistency between Asurion and Verizon Wireless…read moreretail regarding phone drop-offs. It's extremely frustrating to receive both an email and text message confirming that I'm able to drop off my phone, only to receive different information when I arrive at the store. The back-and-forth communication creates unnecessary confusion and wastes customers' time. I understand that policies and procedures may vary, but the information provided to customers should be accurate and consistent across all channels. Please work on improving the communication between Asurion and Verizon Wireless retail so customers receive clear, reliable information before making the trip to the store. This would make the overall experience much less frustrating.

My husband and I had the best service today, Chris Callender helped set up my new iPad. Chris was…read morevery friendly and helpful. He is very knowledgeable. We highly recommend Chris at the AT & T in Ellicott City.

My phone hasn't worked properly since I got it on March 4. I went back for several days and the…read moretech in the store asked me what did I want him to do. Very rude and unhelpful. I have been asking for a new phone. My daughter phone works and mine doesn't. I even went to the Columbia store and they couldn't help. I have spent countless hours trying to rectify the issue this month w various AT&T techs. They will not honor a return when the phone doesn't work. Instead they make excuses about their raggety towers or try to deflect and blame on your location: . I have taken it back to AT&T over and over again and still not working. I bought 3 phones that day and everyone's phone works except mine. AT&T says that since the other phones work and it passes their diagnostics to take it back to Apple because it is an Apple issue. I received a case number to get a new phone today, I went to the Columbia mall Apple Store in Columbia Md. The techs ran the same diagnostics and did the same troubleshooting and the phone worked for a short time. The phone worked for a quick moment and as soon as I walked out of the store it went to SOS again. I come home call online again, I was on the phone w a supervisor by the name Anjelica and she was not helpful at all with my concerns. She said that I had to pay $30 and they put a $1500 hold on my phone to exchange the phone and give me another. This is unfair because I have already paid taxes on a phone that I have not been able to utilize properly. THEN she hung up on me. Although, I got the phone from the AT&T store in Ellicott city. He would not take the phone back and when I asked for his help he asked what did I want him to do. The AT&T supervisors say take it to Apple, Apple says take it back to AT&T. No one wants to take ownership for the device not working and I have only had it for 3 weeks almost 4 weeks. Each evening I spend 3-4 hour talking to a tech to get the phone to work and it is not working. The Apple lady, Anjelica said that may I can ask friends or family to help me pay to get a replacement. WHAT??! Why would I need someone to help me pay for a replacement when I have already paid for something that doesn't work. I am also sending this in yelp as buyer be ware and contacting the Better Business Bureau.

Ive come in here before for a replacement battery for vehicle key fob…read more I have 2 vehicles that now need replacement batteries in the fobs. I was not aware that they have a lifetime battery swap out per key fob but if you have 2 fobs per car make it make sense. Lol. Just swap the batteries and bring in the one that is causing trouble. The batteries are $9.99 so $26.99 makes sense for a one time fee for life. I was speaking to the very nice and knowledged Olivia and she not only changed the batteries out but informed me of all the money saving options as well as setting up for the key fob addition with a coupon that will make it under $200. Im coming back as the dealership is $500+. They are super nice and customer service is my thing. In addition, this store has more then the name.

Had the battery I needed. Sales girl was on her game. They have a big selection of different brandsread more