The gentleman was very helpful. I purchased a new cord and adapter. I thought something might've…read morebeen wrong with my phone, but it was just my old adapter..

Went back and the gentleman was again very courteous. But the second screen he replaced on my phone…read moredoes not work properly. It goes dark, stays dark when it's not supposed too, lags, unresponsive sometimes and the worst part is it drains my battery. Can't go 4-5 hours without having to charge my phone. Never like this before having to replace the screen. Lesson learned, go to apple and pay the extra for the real deal.

T mobile customer service is the worse. Spoke to 6-7 different reps, they all told me something…read moredifferent. They said it the update was from Google for my Pixel 8. 5 hours later, I still have no service. I was told everything from downloading a QR code to removing and erasing all the Sim info, to restart and completely turn off the device. Still no service. Fukc tmobile...

Would never return to this location. The salesman was secretive and purposefully dishonest. He sold…read moreus business lines to reach some quota without disclosing so. When we returned to the location to dicusss new phones he was rude and unprofessional. We promptly left the store to go to the Reisterstown location where Lili was AMAZING! She solved all of our problems in about an hour, and switched us over to a normal account. Again, would never return here and would steer the multiple T-Mobile users in my family far away from this location.

just now New My 78…read moreyear old mother went to the AT&T store in Eldersburg , MD. She was helped by the store manager Jonas S. Jonas did not help her but completely took advantage of her!! We've been with AT&T since January 2021 and have been very happy, Mother simply needed a new phone as she's had the same iPhone 11 since January 2021. About five days later since we are on a family plan, my phone was having some issues and I tried to file an insurance claim Well, upon further investigation, Mr. Jonas canceled our insurance and then re-issued it added a Line to my mother's phone that he didn't even tell her about so now she has two phone numbers to the same And he sold her what he called was a bundle of free merchandise, which turned out to be $130 worth of accessories that she's paying for $10 a month and did not want , ask for or need!! All these things were completely unnecessary!!! All she wanted was an updated phone!!! I I spent over an hour on the phone with AT&T customer support. They can't figure out why or what Jonas did, I went into the store to speak to him and he's off for 5 days And the associate there, Dylan, looked at me like a deer in headlights, refused to give any assistance or to give out the district managers contact information and just told me simply come back when Jonas is here. I called around to the other stores in their district and did speak with Matt who is the manager of the Westminster store. Matt listen to me with With empathy and said he would reach out to Zack who is this district manager . I provided my phone number and email but two days later I've failed to hear anything from Zack!! This is appalling, and I am contacting the Attorney General of the state of Maryland to file a complaint Regarding predatory sales tactics against seniors. We will be returning all of the merchandise that Jonas sold us when he returns on Monday May 11th and will possibly switch carriers.

If you're a customer with Alliance AT&T please be careful…read more We switched our service from Verizon. I received my free phone. The salesgirl midway through the transaction explained we could also take advantage of a store credit. Long story short, this was not a store credit. This charge placed on our bill. I have only had positive interactions with 3rd party stores with Verizon. This has been a nightmare. When we returned to the store the young woman claimed she spoke to the manager and there was nothing she could do. Honestly she looked scared/upset. We called AT&T and were told there was nothing they could do because it was a third party store. Alliance Corporation would not return our phone call. These are our next steps. 1. Maryland Attorney General -- Consumer Protection Division This is the best place to report the misleading "store credit" sales pitch. The division can contact Alliance and attempt to mediate the dispute. * File a Maryland consumer complaint⁠ * Consumer hotline: 410-528-8662 * Maryland toll-free: 1-888-743-0023 * Email: mediator@oag.maryland.gov The business normally receives a copy of your complaint and supporting documents. 2. Alliance Mobile corporate office File directly against the Eldersburg location and salesperson. * Alliance Mobile contact form⁠ * Phone: 248-536-9300 * Email: info@alliancemobile.com * Corporate address: 1441 W. Long Lake Road, Suite 100, Troy, MI 48098 3. AT&T corporate customer relations Even though AT&T says the location is third-party, Alliance sells under the AT&T name. Ask AT&T to open an authorized-retailer escalation and give you a case number. Include Alliance Mobile as the retailer and AT&T as the service provider. 4. FCC -- if the transaction affected your wireless bill, financing, equipment charges, or service agreement * File an FCC phone complaint⁠ * Phone: 1-888-225-5322 For qualifying billing and service complaints, the FCC sends the complaint to the provider, which generally must respond in writing within 30 days. 5. Federal Trade Commission Report the allegedly deceptive sales practice at ReportFraud.ftc.gov⁠. The FTC generally does not mediate an individual refund, but reports help identify patterns and support enforcement. 6. Maryland small-claims court -- last resort If Alliance refuses reimbursement and the amount sought is $5,000 or less, you may be able to pursue a money claim in Maryland District I will be filing this week with the order in which it was listed above. Please be aware if you do decide to use their services

Can you give less than one star? I know that. DSL is not the fastest horse in the race, but when I…read morepay for 3-5mps and get 1-1/2 it bothers me. Can't you people get anything right? Awhile back you messed up my land line service also.

have been a customer with T- mobile for almost 3 years. I came into your store on Saturday,…read moreFebruary 18, 2023 between the hours of 3pm - 5pm @ the Chartley location in Reisterstown, Maryland. I was verbally attacked and assaulted by the stores manager. Locked in the store and then kicked out the store by the stores manager because I requested assistance for another employee to help me because while the stores manager was assisting me he kept nodding off during the entire conversation with manager Kenyan timmons

Bad saleswoman, assumed i did not want to buy phone walked in to pick up a phone lady said she did…read morenot have the phone after...

Our company had a bad hard drive with a very important data on it, Alex was able to retrieve all…read morethe data in a matter of hours!!! it was amazing! will use them again!

Awesome customer service for phone repair and screen replacement. Phone was repaired quickly…read more Repair cost is less than other shops. Great warranty too!